Compiled Reference Document - 51995.1611.04 (As Published)

                               ○​ Aggressive or violent behaviour not tolerated.​

                               ○​ RSA protocols strictly enforced for intoxicated or quarrelsome patrons.​

                     ●​ Procedures:​

                               ○​ Staff trained in conflict de-escalation.​

                               ○​ Security or Duty Manager to remove disruptive patrons safely.​

                               ○​ Police contacted where necessary.​

                     ●​ Recording:​

                               ○​ All incidents documented in Incident Register.​

                               ○​ CCTV footage retained and reviewed.​


                 7.6 Communication Systems

                     ●​ Two-Way Radios:​

                               ○​ Provided to Duty Managers and key staff for immediate coordination.​

                     ●​ Public Address System:​

                               ○​ Used to direct patrons in emergencies.​

                     ●​ Emergency Contacts:​

                               ○​ List of emergency services and contractors (police, fire, medical,
                                  electrician, plumber) posted in office and staff areas.​


                 7.7 Post-Incident Review

                     ●​ Debriefing:​

                               ○​ Following significant incidents, staff conduct a debrief to evaluate
                                  response.​

                     ●​ Reporting:​




Document Set ID: 24240356
                  24092246
Version: 1, Version Date: 22/10/2025
                          02/09/2025