Compiled Reference Document - 51995.1611.04 (As Published)

                     ●​ Corrective Actions:​

                               ○​ Any deficiencies addressed within 7 days.​

                               ○​ Staff retrained or procedures updated as needed.​


                 8.4 Complaint Register Review

                     ●​ Monthly Review:​

                               ○​ Venue Manager reviews all complaints monthly to identify patterns.​

                     ●​ Reporting:​

                               ○​ Summary of complaints and actions included in quarterly management
                                  meeting.​

                     ●​ Transparency:​

                               ○​ Information shared with Council if requested and with residents during
                                  quarterly meetings.​


                 8.5 Incident Register Review

                     ●​ Weekly Review:​

                               ○​ Duty Manager reviews all logged incidents weekly.​

                     ●​ Trend Identification:​

                               ○​ Patterns such as repeated late-night staff noise or recurring neighbour
                                  complaints flagged.​

                     ●​ Management Action:​

                               ○​ Adjustments to procedures or rosters implemented to address patterns.​


                 8.6 Engagement with Authorities and Community

                     ●​ Council:​




Document Set ID: 24240356
                  24092246
Version: 1, Version Date: 22/10/2025
                          02/09/2025