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AGENDA
Planning & Organisation
Committee Meeting
Tuesday, 3 February 2015
commencing at 1.30pm
Council Chambers, 9 Pelican Street, Tewantin
Committee: Crs Frank Wilkie (Chair), Noel Playford, Joe Jurisevic, Tony Wellington
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Full text of the other 91 sections
Section 2
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
TABLE OF CONTENTS
ITEM PAGE
ATTENDANCE & APOLOGIES -
PRESENTATIONS -
PLANNING & INFRASTRUCTURE DEPARTMENT REPORTS 3
DA Planning & Environment 3
1 INFRASTRUCTURE CHARGES RESOLUTION AMENDMENT 3
CORPORATE SERVICES DEPARTMENT REPORTS 6
2 CORPORATE SERVICES DEPARTMENT UPDATE - 2ND QUARTER 2014/15 6
Property and Facilities 10
3 NOOSAVILLE NIGHT MARKET TRIAL 10
Revenue Services 16
4 JANUARY 2015 RATE LEVY 16
EXECUTIVE OFFICE REPORTS 20
5 OPERATIONAL PLAN PROGRESS REPORT - 2ND QUARTER 2014/15 20
6 EXECUTIVE OFFICE UPDATE - 2ND QUARTER 2014/15 75
Governance 81
7 PROPOSAL TO ADOPT MODEL LOCAL LAWS AND PROPOSAL TO MAKE
SUBORDINATE LOCAL LAWS 81
CLOSED SESSION 92
8 SUNDALE GARDEN VILLAGE –
PLANNING & ENVIRONMENT COURT APPEAL NO. D215/2012 92
Page 2 of 122
Section 3
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
PLANNING & INFRASTRUCTURE DEPARTMENT REPORTS
(Planning & Development Sections only)
DA Planning & Environment
1 INFRASTRUCTURE CHARGES RESOLUTION AMENDMENT
DOCUMENT IN FOR MATI ON
Author Infrastructure Assessment Coordinator, Oddbjorn Ludvigsen
Planning & Infrastructure Department
Index ECM/Subject/Infrastructure Charges Instruments & Policy (Council/State)
Attachments 1. Noosa Shire Council Charges Resolution (No.2) 2014
(attached to Agendas separately)
EXECUTIVE SUMMARY
At the Planning and Organisation Committee of 19 August 2014, Council was informed of the
legislative amendments of 4 July 2014 to the Sustainable Planning Act 2009 and subsequent
actions required to be undertaken by 1 July 2015 to the Adopted Infrastructure Charges
Resolutions. This report provides an amended “Charges Resolution” for consideration in response
to Council’s requested actions for:
B. staff to prepare an amendment to Council’s Infrastructure Charges to satisfy the Sustainable
Planning Act 2009 for presentation to a future Council meeting; and
C. the Chief Executive Officer to negotiate with Unitywater regarding a simplified infrastructure
“charges breakup” agreement applying a weighted average demand approach for inclusion
in the future amendment to Council’s Infrastructure Charges.
RECOMMENDATION
That Council note the report by the Infrastructure Assessment Coordinator to the Planning &
Organisation Committee Meeting dated 3 February 2015 and adopt the “Noosa Shire Council
Charges Resolution (No.2) 2014” (provided as Attachment 1 to the report) to take effect on Monday
16 February 2015 replacing the “Noosa Shire Council Adopted Infrastructure Charges Resolution
(No.1) 2014”.
REPORT
In accordance with the Sustainable Planning Act 2009, Council must amend its current adopted
infrastructure charges resolution by 1 July 2015 to comply with the new legislative requirements
that commenced on 4 July 2014 to be able to continue to impose conditions about trunk
infrastructure and levy infrastructure charges on development approvals.
In accordance with Council’s resolution at the Ordinary Meeting of 28 August 2014, an amended
charges resolution to comply with the new legislative requirements has been provided in
Attachment 1 for Council’s consideration. The new resolution includes amendments to the
following:
Rewording throughout the document to reflect current legislative terminology and
amendments;
Charge calculation methodology details to include mandatory recognition of current and past
development uses of the site;
Page 3 of 122
Section 4
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
Simplified “charges breakup” agreement as negotiated with Unitywater. The proposal that
was presented to Council at the Planning and Organisation Committee of 19 August 2014
was accepted by Unitywater on 23 December 2014 reducing the number of apportionments
from 12 to 3 development categories to apply uniformly across the whole Noosa area;
Automatic increase provision.
This was previously referred to as indexation and the legislation now also requires the
resolution to state how such increases are to be worked out.
To maintain simplicity and consistency with former contributions and charges policies that
still remain effective for many current approvals, it is preferable to continue using the
Consumer Price Index as the basis for applying indexation (subject to the limitations of the
legislative requirements) rather than further complicating the process with a new and more
complex 3 year rolling average Produce Price Index. As Noosa’s charge rates are
predominantly already set at the current statutory maximum, the automatic increase
provision (indexation) will only occur if the Minister increases maximum adopted charges;
Offsets and refunds for developer provided trunk infrastructure.
The legislation has mandated that offsets apply against the whole infrastructure charge and
not limited to an amount apportioned to a specific network;
Re-valuing infrastructure for offsets and refunds.
Under the legislation the applicant may request a revaluation of the establishment cost of the
trunk infrastructure being provided by the development for offsetting against infrastructure
charges.
Conversion applications to change non-trunk infrastructure to trunk infrastructure.
These applications, if approved, then also enable the development to access the offsets and
refund provisions for providing the infrastructure. The template provided by the Local
Government Association of Queensland has been used as the process and criteria for
assessing such applications.
The legislation requires that:
“A charges resolution must state the day when an adopted charge under the resolution is to
take effect”; and
“The charges under the charges resolution take effect:
a) if the charges resolution is uploaded on the relevant local government website before
the beginning of the day stated in the resolution as the day for the charges to take
effect - on the day stated in the resolution; or
b) otherwise - on the day the charges resolution is uploaded on the website.”
The date proposed for the amended resolution to take effect is therefore Monday 16 February 2015
following Council’s decision at the Ordinary Meeting of Thursday, 12 February, 2015 and this is
reflected in the report recommendation.
A “track changed” version of Council’s current Adopted Infrastructure Charges Resolution (No.1)
highlighting all the amendments made is available for information if requested.
Page 4 of 122
Section 5
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
Previous Council Consideration
Ordinary Meeting, 28 August 2014, Item 5, Page 9
That Council note the report by the Infrastructure Assessment Officer to the Planning &
Organisation Committee Meeting dated 19 August 2014 and:
A. Resolve to undertake an amendment to the Priority Infrastructure Plan in accordance with
the recent amendments to the Sustainable Planning Act 2009 and corresponding new
Statutory Guideline 03/14;
B. Request staff to prepare an amendment to Council’s Infrastructure Charges to satisfy the
Sustainable Planning Act 2009 for presentation to a future Council meeting; and
C. Request the Chief Executive Officer to negotiate with Unitywater regarding a simplified
infrastructure “charges breakup” agreement applying a weighted average demand approach
for inclusion in the future amendment to Council’s Infrastructure Charges.
Finance & Risk
Amendments to Council’s current Adopted Infrastructure Charges Resolution requires to be
undertaken before 1 July 2015 to comply with the Sustainable Planning Act 2009 amendments
dated 4 July 2014 in order for Council to continue to impose infrastructure conditions and levy
infrastructure charges on development approvals.
Consultation
External Consultation - Community & Stakeholder
Consultation was undertaken with the Local Government Association of Queensland of which
Noosa Council is a stakeholder and major contributor to their “Infrastructure Charges Think Tank”
working group.
Internal Consultation
Consultation was undertaken with the Director Corporate Services in relation to amounts and
timing of payment for refunds of unused infrastructure offsets.
Departments/Sections Consulted:
Community Services X Planning & Infrastructure
Disaster Management & Public Order Building & Plumbing Services
Waste & Environmental Health DA Planning
Community Facilities Strategic Land Use Planning
Cultural Facilities Asset Design & Investigations
Asset Planning
Civil Operations
Environment
Executive Office X Corporate Services
Community Engagement Finance
Customer Service ICT
Executive Support Procurement & Fleet
Governance Property & Facilities
Human Resources Revenue Services
Page 5 of 122
Section 6
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
CORPORATE SERVICES DEPARTMENT REPORTS
2 CORPORATE SERVICES DEPARTMENT UPDATE - 2ND QUARTER 2014/15
DOCENT INF ORMA TION
Author Director Corporate Services, Michael Shave
Corporate Services
Index ECM/ Branch Management/ Corporate Services
Attachments Nil.
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Director Corporate Services to the Planning & Organisation
Committee Meeting dated 3 February 2015 providing an update on operations of the Corporate
Services Department.
REPORT
The adopted final organisation structure includes the following sections under the Corporate
Services Department:
Finance
Revenue Services
ICT (including Records)
Procurement & Fleet; and
Property & Facilities
Corporate Services primarily provides internal support to the other Council Departments, with the
exception of the Property team that deals primarily with land and property management issues.
The following table provides a brief summary regarding recent achievements, current priorities and
items on the agenda moving forward for the Corporate Services Department.
Page 6 of 122
Section 7
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
CORPORATE SERVICES DEPARTMENT
SECTION RECENT ACHIEVEMENTS CURRENT PRIORITIES LOOKING AHEAD
Finance Completion of the Annual Financial Update of long term financial forecast to Audit planning for 2014/15 with interim
Statements with unqualified audit include audited actuals audit scheduled for 16 March 2015
opinion by the Queensland Audit Office Borrowing application to State Budget system enhancements
Repayment of de-amalgamation working Government to secure loan approval Enhancement of system reporting
capital facility Queensland Treasury Corporation Update of accounting manual and review
Financial Sustainability Credit Review of policies
Budget Review 3 (as at 31/12/2014) Review of budget management and
Budget development for 2015/16 accountability systems
Revaluation of Council buildings and Development of Branch Plan
stormwater & drainage asset classes
Development of restricted cash reserves
policy
Revenue Services Successful processing and issue of Providing a high level of customer Initial review with Technology One of the
January 2015 rate levy service during the rating period, new property and rating software,
Introduction of credit card surcharge including support for customer contact focusing on the rates modelling
from 1 January 2015 including setup of staff when needed component and cash receipting
new automated phone payment system Differential general rate review and enhancements
Lock and Weir levy refunds processed processing of new valuation data once Overdue rates recovery action
for current Noosa Waters property received from the State Government Development of Branch Plan
owners in time to be included on January Reconciliation of waste and property
rate notice systems for billing completeness and
assist with contractor management
ICT Elimination of 111 excess ICT assets ICT Service Review Development of electronic content
(PCs, monitors, printers) at lease expiry Business Continuity Plan development management system retention
Development of online casual waste bin Eliminating paper HR and WH&S forms schedules to meet state archives
collection process by implementing TechnologyOne requirements
Development of online ceremonies on functionality Will be an early adopter for
public land application process Adoption of new records keeping policy TechnologyOne web browser based (CI
New functionality on external mapping to (in draft) and records keeping Anywhere) enquiry to financial systems
link properties to DA applications improvements including staff training to make using financial enquiry systems
Credit card surcharge system and easier for staff
website changes
Page 7 of 122
Section 8
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
SECTION RECENT ACHIEVEMENTS CURRENT PRIORITIES LOOKING AHEAD
Training and documentation delivered to Cloud based storage of staff working files Will be an early adopter for new
staff to improve TechnologyOne animal (Office 365) to eliminate documents on TechnologyOne rates billing engine getting
management processes PCs and reduce risk (currently being benefits of a rates modelling tool and
Improvements and on-site training in trialled) improvements to configuration and
Technology Payroll / Finance processes receipting
Mid-contract GIS systems review
Major upgrades to TechnologyOne ECM,
Financials, and HR / Payroll software
Development of Branch Plan
Procurement & Fleet Purchase of second hand grader Quotations to be undertaken for fleet / Pool vehicle numbers to be determined to
undertaken with considerable savings plant replacement as identified in the fleet facilitate operational requirements
Purchase of a second hand van for new review Future procurement panel arrangements
internal electrician Further TechnologyOne Fleet Manager strategy to be determined to satisfy
Several leased fleet vehicle extensions module training and utilisation operational demands
negotiated that have provided a cost Database consolidation of all water and Internal procurement training and
reduction electricity accounts procedures to be undertaken and revised
Ongoing liaison with Local Buy and staff to Procurement focus to assist the Capital Reporting enhancements
use LG Vendor Panel arrangements to Projects Working Group. Review of plant and fleet utilisation
assist with project delivery Development of motor vehicle usage policy Development of Branch Plan
and guideline
Property & Facilities Finalisation of Street Performance Policy Peregian Beach Surf Lifesaving Club – 20 Development of online application forms
Peregian Beach Surf Lifesaving Club – 12 year lease to be negotiated Holiday Parks new management
month licence arrangement to establish T1 property module (commercial leasing) agreements
operations enhancements to improve efficiency Holiday Parks business models and
New branding for Holiday Parks developed Community Tenure Policy – workshop with strategic planning
at minimal cost Councillors Development of Branch Plan
Letters requesting certificates of currency North Shore land tenure arrangements Development of events calendar with
sent to all commercial, community tenure Noosaville markets permit Community Engagement
holders and footpath trading Negotiation of lease with Tewantin Noosa Commercial Leasing Policy
Land acquisition Peregian Beach Bowls RSL – Pelican Place Investigation into vacant land asset
Club Negotiation of leases with Good Shepherd holdings and opportunities
Coordination of the installation of new toilet Lutheran College T1 property module (footpath trading,
amenities at Boreen Point campgrounds Asset condition inspections community leasing and all temporary
Capital projects delivery events) enhancements to improve
efficiency
Page 8 of 122
Section 9
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
Previous Council Consideration
Nil.
Finance & Risk
Nil.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Nil.
Departments/Sections Consulted:
Community Services Planning & Infrastructure
Disaster Management & Public Order Building & Plumbing Services
Waste & Environmental Health DA Planning
Community Facilities Strategic Land Use Planning
Cultural Facilities Asset Design & Investigations
Asset Planning
Civil Operations
Environment
Executive Office X Corporate Services
Community Engagement X Finance
Customer Service X ICT
Executive Support X Procurement & Fleet
Governance X Property & Facilities
Human Resources X Revenue Services
Page 9 of 122
Section 10
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
Property and Facilities
3 NOOSAVILLE NIGHT MARKET TRIAL
DOCUMENT IN FOR MATI ON
Author Property and Facilities Manager, Clint Irwin
Corporate Services Department
Index ECM/ Subject/ 34.3 Markets
ECM/ Application/ MKT14/0001
Attachments Nil
EXECUTIVE SUMMARY
On 27 April 2014 Council received a proposal from the Noosaville Business Association Inc. for
the operation of a monthly night market to be held in Thomas Street, Noosaville between Mary
Street and Gympie Terrace. Following public and commercial consultation undertaken by the
Association and the market organiser (Noosa Farmers Market), a market permit was issued by
Council for a trial period of three night markets to be held monthly between October and December
2014, after which time a review of the market operation would be undertaken by Council to
determine continuance of the market permit. The trial period expired in December 2014.
Feedback received indicates that there have been differing views on the outcome of the night
market trial, but all parties have been generally supportive of the original concept. Since the trial
commenced, the Homemaker Centre Body Corporate Committee has however provided feedback
that the markets have negatively impacted on the Homemaker Centre as follows:
There is a monopoly of the Homemaker Centre car park by market stallholders and patrons;
There is loss of trading to some of the Homemaker Centre tenants;
There is an increased cost to the Homemaker Centre, through provision of traffic controllers to
manage parking; and
There is congestion within the Noosaville area due to the road closure required for market
operation.
This report considers a number of options as to the future of the night market concept. As a result
of the parking and congestion issues raised by the Homemaker Body Corporate Committee it is
proposed that the existing market permit not be extended to 30 June 2015 to the Noosaville
Business Association Inc.; until such time as an agreed congestion management strategy is
developed and agreed between the Noosaville Business Association Inc, and the Homemaker
Centre Body Corporate Committee and provided to Council for consideration (i.e. Option 1).
RECOMMENDATION
That Council note the report by the Property and Facilities Manager to the Planning & Organisation
Committee Meeting dated 3 February 2015 and only extend the existing market permit to 30 June
2015 to the Noosaville Business Association Inc. if a congestion management strategy is agreed
to between the Noosaville Business Association Inc. and the Homemaker Centre Body Corporate
Committee and provided to Council for consideration.
Page 10 of 122
Section 11
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
REPORT
On 27 April 2014 Council received a proposal from the Noosaville Business Association Inc. (NBA)
to conduct a monthly night market on Friday nights between the hours of 5.00pm-9.00pm. The
markets proposed were to be organised and operated by the Noosa Farmers Market (Organiser).
The application required closure of Thomas Street between Mary Street and Gympie Terrace,
Noosaville from 3.30pm to 10:00pm.
Council reviewed the proposal and in May 2014, Council requested that the NBA conduct
community consultation in relation to the impact of monthly markets on the local community prior
to submission of a formal application and Council consideration. Over the intervening four months,
commencing June 2014 the NBA and the Organiser undertook a number of consultations with
stakeholders including:
1. All businesses in Thomas Street including the Homemaker Centre and surrounding businesses
in Gympie Terrace; and
2. Local residents in surrounding streets.
In July 2014 Council informally discussed the market concept and agreed to a trial (consisting of
three markets) subject to formal application being made by the NBA.
Feedback regarding the market proposal was received from the Homemaker Centre Body
Corporate (HCBC) at the time to the effect that although it was largely supportive of the market
concept, it could not support the proposal due to car parking concerns. As a result Council
requested further information from the NBA regarding the parking strategy.
The main provisions identified in the parking strategy provided by the NBA and the Organiser were
listed as follows:
Shuttle bus for stallholders from AFL Grounds.
Signage at both entrances to Homemaker Centre (HC) car park stating “no market parking”.
Traffic controllers at both entrances to enforce “no market parking”.
Resort visitors would likely walk to markets.
Local residents to utilise local streets and parking further away then walk to market etc.
This information was then provided to the HCBC which after consideration, acknowledged it was
satisfied with the parking strategy as above.
On 18 September 2014 Council received a formal market application from the NBA. This followed
completion of consultation by NBA and the Organiser with Thomas Street traders, HC traders, local
residents etc.
Subsequently on 22 October 2014 a market permit was issued by Council to the NBA for a trial of
three monthly markets, after which time a review would be undertaken by Council into market
operations to ascertain whether the markets would be permitted to continue. The trial period
expired in December 2014. Subject to a satisfactory review of the permit to be undertaken after
the three month trial, the permit could be extended for a further six months to 30 June 2015.
First market – 24 October 2014
In summary:
a) Parking signs were erected;
b) No traffic controllers present at HC entrances as had been agreed;
c) Stallholders and market patrons utilised the HC car park;
d) Due to delay with the issue of other operational permits, the market arrangements were not
fully in place contributing to parking issues; and
e) HC car park was full.
Page 11 of 122
Section 12
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
Due to complaints received from HCBC following the October market, meetings were held between
the NBA, the Organiser and HCBC to discuss issues in relation to tighter regulation for traffic control
for the November market.
The HCBC agreed to the proposal suggested by the Organiser and was satisfied as to parking
arrangements, which included:
Management of HC car park under control of the Organiser from 3pm on market day;
No barricades to be installed (seen as negative by HCBC to regular patrons);
Traffic controllers at each HC entry with Stop/Go signage to monitor traffic and redirect as
required;
Temporary reserved parking for patrons from Video business to Medical Centre with cones and
signage;
Stall operators to be instructed not to use HC car park at all;
Flyers to advertise where to park and not to park in HC car park;
PA system to issue warnings throughout market to advise no parking in HC car park and advice
that offenders could be towed away;
Possibility of tow truck on site;
Electronic signage board to display parking instructions and confirm HC businesses still open;
Free market stall to any traders in the HC who wish to have stall at market; and
Advertising available to HC businesses on electronic signage board and on rear of market
flyers.
Second Market - 21 November 2014
In summary:
a) Traffic controllers arranged by the Organiser were stationed at both entrances to HC car
park, however much of the car park was already full from midday on market day;
b) Electronic signage board in place in Thomas Street advising “No parking in HC car park –
parking for HC patrons only” and advertising in local paper to this effect;
c) Stallholders instructed to park at Noosa AFL Grounds, and shuttle transport provided by the
Organiser;
d) Tow truck not in place due to “HC car park being private property”; and
e) Verbal disputes ensued between HC tenants, traffic controllers and Organiser due to full car
park.
On 26 November 2014 Council received complaints from HCBC in relation to the parking situation
at the November market, which requested that the December market not be permitted to proceed.
Subsequently on 5 December 2014 the Organiser responded to complaints confirming that for the
December market signage will continue to be placed outside HC car park, but no traffic controllers
would be placed at the HC car park due to the hostile exchanges that had previously occurred.
The HCBC put three options to Council to manage the parking situation.
These included:
That Council withdraw the permit due to the organiser failing to implement the control measures
agreed upon or in the event this was not possible
That Council officers control the car park
That the Body Corporate take measures to control the car park from 3pm onwards on the day
of the event and pursue reimbursement from the operators
Page 12 of 122
Section 13
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
Consideration was given to all options, however given that the December market was the last in
the trial period, and given the lead times required for the Organiser to arrange the market, Council
agreed the December market be permitted to proceed. The HCBC was informed of this decision,
and advised that a review would be undertaken subsequent to the December market.
On 15 December 2014 the Organiser was advised that following completion of the trial period with
the December market, a review would be undertaken by Council to determine future market
operations.
HCBC engaged its own traffic control on 16 December 2014 to monitor two entrances to the HC
car park for the December market.
On 17 December 2014 the HCBC responded to Council stating that it was disappointed with
Council decision that the December market be permitted to proceed and requested to be part of
the market operation review.
Third market - 19 December 2014
In summary:
a) HCBC engaged its own traffic control at both entrances to HC car park;
b) There was minimal parking in HC car park with only HC tenants’ customers being granted
entry;
c) Signage placed in Thomas Street re “no parking in HC car park”; and
d) Stallholders parked at AFL grounds and utilised shuttle.
On 24 December 2014 Council invited submissions from the NBA, the Organiser and HCBC in
relation to Council review of market operation.
Stakeholder Feedback
1. NBA
On 11 January 2015 a submission was received from NBA that it considers the markets have been
a huge success by promotion of the area and existing Noosaville traders, attracting visitors and
locals to the area, increased trade to local businesses on market nights, and whilst acknowledging
there have been some initial teething issues it is very keen for markets to continue.
2. Organiser
On 11 January 2015 a submission was received from the Organiser stating that the markets have
been very well received and patronised by the community, adding life to the area, increasing trade
to existing businesses, promoting the Noosaville region with its own identity and increasing long
term benefits to the region. The Organiser has confirmed it will continue to liaise with the HCBC to
overcome parking issues so the markets do not impact on the HC traders.
3. HCBC
On 12 January 2015 a submission was received from HCBC to the effect that whilst it has been
supportive of the markets, the markets have impacted on the HCBC, increased costs to the HCBC,
incurred loss of profits to some HC traders, monopolised the HC car park and added to congestion
in the local area. HCBC indicated that a designated market parking site should be investigated.
Page 13 of 122
Section 14
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
In relation to a designated market parking site there are none readily available or suitable in the
Noosaville precinct.
Given the divergent views from the stakeholders regarding the market operations, Council now
needs to consider the appropriateness of the market permit and what options are available moving
forward. A number of options are discussed below:
Option 1: Proceed with the market permit with an agreed congestion management
strategy
In summary this approach seeks to only extend the existing market permit to 30 June 2015 to the
Noosaville Business Association Inc. if an agreed congestion management strategy is reached
between the Noosaville Business Association Inc., the Organiser and the HCBC to address the
issues identified in relation to the HC car park and also local area congestion. The strategy will be
required to be submitted to Council for consideration.
This approach:
a) Allows a more conciliatory approach to be pursued regarding the parking and congestion
issues; and
b) Allows all parties to evaluate the effectiveness of the strategy and possible benefits to all
stakeholders and the community over a longer time frame.
Option 2: Maintain status quo
Proceed with the market permit without an agreed car parking management strategy in place. In
summary this approach:
a) Allows the markets to proceed with minimal delay; but
b) Does not adequately solve the parking issues and potentially exacerbates the current
problems.
Option 3: Relocate Markets to another location
Relocate the market to another location creating less of an impact on the HC, congestion and
parking etc. In summary this approach:
a) Could be pursued if despite an agreed congestion management strategy the issues remain
unresolved; but
b) Requires careful consideration of all issues so that problems do not arise elsewhere.
Option 4: Not proceed with the market permit
In summary this approach:
a) Removes a market which has received support from stakeholders and the community; but
b) Removes the impact on the HC.
Recommended Option
Option 1 is considered the preferred option. As a result of the parking and congestion issues raised
by the HCBC it is proposed that the existing market permit only be extended to 30 June 2015 to
the Noosaville Business Association Inc. if an agreed congestion management strategy is
developed and agreed between the Noosaville Business Association Inc. and the Homemaker
Centre Body Corporate Committee and provided to Council for consideration.
Page 14 of 122
Section 15
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
Previous Council Consideration
Nil.
Finance & Risk
Nil.
Consultation
External Consultation - Community & Stakeholder
Noosaville Business Association Inc
Noosa Farmers Markets
Homemaker Centre Body Corporate Committee
Internal Consultation
Departments/Sections Consulted:
X Community Services Planning & Infrastructure
Disaster Management & Public Order Building & Plumbing Services
X Waste & Environmental Health DA Planning
Community Facilities Strategic Land Use Planning
Cultural Facilities Asset Design & Investigations
Asset Planning
Civil Operations
Environment
Executive Office X Corporate Services
Community Engagement Finance
Customer Service ICT
Executive Support Procurement & Fleet
Governance X Property & Facilities
Human Resources Revenue Services
Page 15 of 122
Section 16
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
Revenue Services
4 JANUARY 2015 RATE LEVY
DOCUMENT IN FOR MATI ON
Author Manager, Revenue Services, Kellie Seeleither
Corporate Services Department
Index ECM Rates Management/Rateable Services
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Manager Revenue Services to the Planning & Organisation
Committee Meeting dated 3 February 2015 providing an overview of the January 2015 Rate Levy.
REPORT
This report provides Council with a summary of the January rate levy.
1. Levy Summary
Rate notices were issued on the 20th January, with a due date of the 20th February. The gross
amount of the levy was $33.88 million, which comprised of $31.15 million of Council rates and
charges, and $2.73 million for the State Emergency Management Levy. Between July and January
the net increase in rateable properties was 150, which equates to growth of 0.5%.
Rateable Valuation
Levy/Charge Amount # Properties
Or # Services
General Rates $22.50 million 30,056 $7.23 billion
Separate Charges
Environment Levy $0.9 million 30,056 30,056
Public Transport Levy $0.3 million 30,056 30,056
Heritage Levy $0.07 million 30,056 30,056
Special Rates and Charges
Tourism Levy $1.26 million 5,858 $1.32 billion
Noosa Main Beach Maintenance $0.281 million 1,902 $573 million
Hastings St Precinct Maintenance $0.167 million 1,902 $573 million
Hastings Street Safety Levy $0.06 million 835 835
Rural Fire Levy $0.08 million 6,200 6,200
Noosa Junction Levy $0.045 million 157 $39.3 million
Noosa Waters Lock & Weir Levy $0.02 million 588 $351 million
Noosa Waters Canal Maint Levy $0.03 million 588 $351 million
North Shore Electricity Charge $0.03 million 29 32
Utility Charges
Waste Management Charges $5.27 million 28,368 32,405
Holding Tank Charges $0.04 million 47 47
Page 16 of 122
Section 17
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
Rateable Valuation
Levy/Charge Amount # Properties
Or # Services
Backflow Device
$0.08 million 1,451 3,955
Registration Fees
Emergency Management, Fire and
$2.73 million 30,245 30,273
Rescue Levy (EMFRL)
2. General Rate Details by Category
General Rate # Properties
# Properties Rateable Valuation Amount
Category on Minimum
Category 1 232 $50,986,000 $153,894 132
Category 2 887 $66,411,801 $461,919 790
Category 3 403 $109,190,628 $382,227 20
Category 4 241 $230,083,134 $801,034 -
Category 5 13 $2,947,670 $16,262 9
Category 6 11,923 $2,072,508,227 $6,192,856 10,374
Category 7 1,563 $540,689,030 $1,109,834 204
Category 8 268 $131,909,674 $269,688 -
Category 9 394 $247,900,570 $500,138 -
Category 10 175 $129,775,178 $250,967 61
Category 11 111 $95,044,000 $176,668 34
Category 12 79 $80,356,750 $145,130 2
Category 13 67 $82,987,500 $137,651 27
Category 14 84 $154,050,000 $249,022 -
Category 15 10 $32,300,000 $48,741 -
Category 16 4,798 $962,874,367 $3,172,210 3,526
Category 17 243 $111,570,124 $280,319 -
Category 18 394 $249,930,338 $621,701 -
Category 19 447 $576,958,054 $1,427,394 -
Category 20 12 $26,895,000 $115,998 -
Category 22 131 $46,740,000 $60,271 -
Category 23 10 $16,965,000 $58,953 -
Category 24 2 $9,160,000 $45,220 1
Category 25 1 $25,000,000 $165,675 -
Category 27 219 $16,768,660 $233,118 200
Category 28 3 $1,162,962 $5,461 -
Category 29 5,729 $940,041,648 $4,443,529 3,559
Category 30 1,617 $219,776,787 $976,356 1,068
Total 30,056 $7,230,983,102 $22,502,236 20,007
Page 17 of 122
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
[tewicharge | Amount | #Properties | T*OrSenvoas
2. General Rate Details by Category
Se | #Ponetee | mataiovonion | amount | Sree
‘Gategoys | Sat] ~——(2a0.088.108 | sata |
Caeyays | StS] SCgargro| See)
‘Categoys | —=Ss=i8| SC STa.gon.e7a | —sassessf
‘Category? | =a] ~——ssea.gon.s7o| ——ssoa.tsef
Category 12 79 $80,356,750 $145,130 2
‘Category i4 | SY ~S~~«S.050,000 | —_—seaso@e |
Category 15 10 $32,300,000 $48,741 -
Catesoy 17 |S St.S70.Te8| —seeosig|
Cateyoy 18 | =A] «CS G90.908 | Se ON|
Cateuoy 19 | AT] —~C«SBTEG5H.O5R| STATO)
Categoy20 || S«B8 895.000 STIS 9B)
Categoy22 | TOCA ra0.000/ SSO)
‘Categoy23 [TO] 6,965,000 S895)
Categoy25 ft] «8500000067
Categoy28 [| M0z9e2| SAB)
Total «| ~—~=«8066 | ——«S7.z00.o8a,t02 | san.s02a06) ——_—20.007
Page 17 of 122Section 18
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
3. Rate Concessions
Details of the Council pensioner concessions granted on the January Levy are set out below.
Maximum Rebate
Type of Council Concession # Properties Amount
(1/2 year)
Maximum/Sole Owner $115.00 1,150 $132,181
Maximum/Joint Owners $ 90.00 1,189 $102,643
Not Maximum/Sole Owner $57.50 685 $39,387
Not Maximum/Joint Owners $32.50 1,060 $33,786
Total 4,084 $307,997
In addition to the pensioner concessions Council allowed general rate concessions on 48
properties totalling $56,804.95.
Details of the pensioner concessions funded by the State Government are as follows:-
State Government Rebates # Properties Amount
General Rates & Charge 4,317 $425,040
State Emergency Management Levy 4,317 $65,273
4. Credit Card Surcharge
Due to the introduction of the credit card surcharge there have been some changes required to the
payment options offered. Property owners are no longer able to make credit card payments via
Bpay, and credit card by phone payments are made through a Noosa Council pay by phone
number rather than through the Australia Post Billpay system.
Online payments continue to be processed through our website, which has been modified to
include the surcharge, as has Council’s receipting software.
Direct debit and payments made at Australia Post offices remain unaffected as Council has
previously not permitted these types of payments to be made using a credit card.
5. Noosa Waters Lock & Weir Levy Refund
All Noosa Waters wet block property owners who purchased their property before 1 July 2014
received a credit refund on their rate notice for their proportion of the unspent Noosa Waters Lock
& Weir levy for each financial year since inception, pro-rated from the date they purchased the
property. In all 565 properties received refunds totalling $337,027.76. Letters were sent to all
affected property owners on the 13 th January explaining the refund and how it would appear on the
January rate notice. For 133 properties where the ownership has not changed since 1 July 2000
no further action is required. For the remaining 455 properties work will now commence on
calculating and refunding the amounts owed to past owners.
Previous Council Consideration
Nil.
Page 18 of 122
Section 19
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
Finance & Risk
There are no properties where the outstanding rates and charges are close to the rateable value
of the land, consequently there is no risk of any rates and charges being written off as bad debts
at this time. A report will be prepared for Council in March 2015 detailing all properties that qualify
for sale action (i.e. where the rates and charges have remained unpaid for 3 years or more) and
outlining the options for Council to consider regarding further rate recovery action.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Director Corporate Services
Departments/Sections Consulted:
Community Services Planning & Infrastructure
Disaster Management & Public Order Building & Plumbing Services
Waste & Environmental Health DA Planning
Community Facilities Strategic Land Use Planning
Cultural Facilities Asset Design & Investigations
Asset Planning
Civil Operations
Environment
Executive Office x Corporate Services
Community Engagement x Finance
Customer Service ICT
Executive Support Procurement & Fleet
Governance Property & Facilities
Human Resources x Revenue Services
Page 19 of 122
Section 20
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
EXECUTIVE OFFICE REPORTS
5 OPERATIONAL PLAN PROGRESS REPORT - 2ND QUARTER 2014/15
DOCUMENT IN FOR MATI ON
Author Acting Chief Executive Officer, Martin Drydale
Executive Office
Index ECM/ Governance/ Corporate Planning
Attachments 1. Key Performance Indicators
2. Community Services Department Progress Report
3. Corporate Services Department Progress Report
4. Executive Office Progress Report
5. Planning and Infrastructure Department Progress Report
EXECUTIVE SUMMARY
This report highlights the organisation’s progress in implementing the Council’s Operational Plan
projects as at the second quarter of 2014/15. It also reports to the Council a range of Key
Performance Indicators (KPIs) that have been developed to monitor and improve performance
management within Council. These KPIs continue to be a work in progress and will be improved
over time to assist in improving the management of the organisation.
RECOMMENDATION
That Council note the report by the Acting Chief Executive Officer to the Planning & Organisation
Committee Meeting dated 3 February 2015 providing an update on progress with the
implementation of the Operational Plan to 31 December 2014 and details of Key Performance
Indicators.
REPORT
Pursuant to the Local Government Act, the Chief Executive Officer is required to provide a report
to Council on a quarterly basis on the progress towards achievement of the Council’s Operational
Plan. This report addresses the progress towards achievement of Operational Plan goals in the
first six months of the financial year 2014/15 i.e. to 31 December 2014.
Although not a legislative requirement, a series of Key Performance Indicators (KPIs) are also
reported to Council on a quarterly basis. As noted in the first quarterly report, very few Councils in
Queensland provide this level of detail in Council reports and of those that do, not all provide it in
the public domain. The CEO’s intention is to provide “warts and all” reporting to Council that clearly
identifies successes and challenges.
ABOUT KPIS
KPIs are not always an exact measure of performance or outcomes. They can however,
provide indicators of issues to be addressed or monitored;
A significant benefit of KPIs is the ability to monitor trends over time or to compare to either
external or self-determined benchmarks;
Some KPIs are focused on inputs (e.g. a level of activity such as the number of phone calls)
while other KPIs are focused on outputs or outcomes (e.g. service assessment such as a
customer satisfaction rating);
Theoretically, KPIs can measure almost anything, but not everything needs to be measured
nor does every measure add value to management decision making
Page 20 of 122
Section 21
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
In the private sector, KPIs are normally at two levels –
1. Management KPIs that are used on a regular basis by managers to monitor and
manage day to day issues; and
2. Strategic (or Board) KPIs that monitor the “whole of organisation” performance.
NOOSA COUNCIL KPIs
The series of KPIs which has been developed provide a range of both management and strategic
measures which add to the management framework of Council, noting in particular that:
10 to 15 strategic measures are reported to Council on a regular basis. At the management
level, around 30 KPIs are monitored by the Leadership Team on a quarterly basis;
The KPIs are based on the four headings below.
Our Systems and
Our People Our Finances Our Customers
Processes
KPIs are useful in helping to ask the right questions. Why is this long term trend in decline?
Why are we above the industry benchmark? How can we do this better? KPIs do not actually
give the answers but they do help in identifying the right questions;
Where relevant, a target benchmark for the KPIs has been established. This target
benchmark is either based on an industry standard (e.g. what a Council of our size would
expect to achieve) or a target set by the CEO. In some cases, a benchmark is not relevant
and in those cases, the trend over time will give the best indicator of performance;
The KPIs which have been developed are just the starting point. They will be enhanced and
improved over time;
At this stage, many of the KPIs will not be particularly useful until some data history is
collected which helps establish trends. KPIs will really come into their own once there is
about 3 or 4 years of data history;
Some KPIs are based on quarterly figures while others will have annual statistics. Obviously,
those that have annual statistics will effectively have a “nil” score until 30 June in most cases.
Page 21 of 122
Section 22
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
ISSUES ARISING FROM CURRENT KPIS
The key issues arising from an assessment of the KPIs being reported to Council are as follows:
Our People
Our WH&S KPI is showing an improvement in the number of incident free days which is now
meeting the industry benchmark. It will be important to keep maintaining an upward trend in
this KPI moving forward;
Sick leave taken and excess annual leave weeks accumulated continue to be at high levels.
Management continue to focus on trying to reduce both of these management KPIs.
Our Systems and Processes
For our systems and process, we monitor the organisation’s ability to implement the projects
approved by the Council in the Operational Plan. This is currently on track;
As reported in the last quarterly report, we also have a focus on improving our systems to
allow more online transactions to enable our community to have 24/7 access to services for
which the KPI shows an increasing trend;
At a management level for Systems and Process, the Leadership Team is monitoring ICT
system uptime and ICT help desk responsiveness.
Our Finances
Our financial KPIs measure solvency, investment performance and outstanding rates. All of
these KPIs continue to be on track;
Council receives a financial performance report at the end of each month which provides a
more detailed analysis of Council’s financial position.
Our Customers
The number of customer requests is clearly on an upward trend with the last 4 months
recording over 1,250 requests per month. A worrying KPI though is the percentage of
requests completed within the target date which is showing a worsening trend with just over
40% of requests dealt with in the target range during December. This will be another focus
area for management with the aim of significantly improving the turnaround time for
responses;
The average wait time for our customers when phoning Council has been reducing over the
last 3 months and now sits at around 50 seconds, however there continue to be around 1,000
calls per month where the target of 1 minute is exceeded;
Customer indicators for processing times for various types of development applications
(excluding operational works) have worsened during December dropping to 70% of
applications decided in 20 business days from 85% the previous month;
The KPIs for building information requests (100% for all 3 months) and plumbing application
processing times (well below statutory deadlines) performed extremely well during the 2 nd
quarter.
Page 22 of 122
Section 23
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
OPERATIONAL PLAN UPDATE
Attachments 2 – 5 of this report outline progress to date towards achieving Council’s Operational
Plan targets. The attachments are based on the adopted 2014/15 Operational Plan together with
any unfinished issues carried forward from the initial 6 month Operational Plan.
Key achievements in the second quarter of 2014/15 include:
Enterprise Bargaining process has Electricity supply contracts renegotiated
commenced resulting in savings
Position description review has largely been Mobility mapping capability to improve
completed assessment management practices has been
Key Performance Indicators have been completed
established and reported to Council Pest Management Plan approved for
2013/14 Annual Report has been completed consultation purposes
Community Jury has been selected and first Environment Levy policy adopted
topic identified Social Plan review commenced
Noosa Biosphere Reserve Trust Deed Second round of Community Grant funding
approved and Directors appointed applications completed
LOOKING AHEAD
The key focus in the third quarter is the focus on planning and design to get the capital works
program on track. This has previously been reported to Council.
Previous Council Consideration
Nil.
Finance & Risk
Nil.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
The details of each of the Operational Plan activities have been provided by relevant Departments.
Departments/Sections Consulted:
x Community Services x Planning & Infrastructure
Disaster Management & Public Order Building & Plumbing Services
Waste & Environmental Health DA Planning
Community Facilities Strategic Land Use Planning
Cultural Facilities Asset Design & Investigations
Asset Planning
Civil Operations
Environment
x Executive Office x Corporate Services
Community Engagement Finance
Customer Service ICT
Executive Support Procurement & Fleet
Governance Property & Facilities
Human Resources Revenue Services
Page 23 of 122
Section 24
Page 24 of 122
QUARTERLY ORGANISATIONAL PERFORMANCE REPORTING
ATTACHMENT 1
Benchmark is shown by red line, Trend is shown by black line
Mesure Mes
Number of incident free dz ont! FTE x 100 head population
Safety of the workplace Benchmark with category 4 local governments (excluding w&s)
30 1.50
25 1.25
1.00 1.00
20 1.00
0.80
15 0.75
10 0.50
5 0.25
0 0.00
July Aug Sept Oct Nov Dec Noosa @ Lockyer Valley wu Scenic Rim @ Somerset
Comment Comment
Figures provided as per 5 day working week. Comparisons have been made with other like category 4 Councils (without an internal water
& sewerage function). Comparative data has been sourced from 2012/13 Qid Local
‘Goverment Comparative Data
Genet fH
Measure
Safety of the workplace
4.0%
3.5%
3.0%
2.5%
2.0%
15% EEE
1.0%
0.5%
0.0%
July Aug Sept Oct Nov Dec
Comment
Page 24 of 122Section 25
Page 25 of 122
QUARTERLY ORGANISATIONAL PERFORMANCE REPORTING
Benchmark is shown by red line, Trend is shown by black line
Measure esr
% of requests completed within target date x month Call volumes x Average seconds of "wait" time in phone queue (month!
Indicator of whether service levels are satisfactory Service timeliness / capacity to respond
100% 120
80%
90
60%
60
40%
20% 30
0% 0
July Aug Sept Oct Nov Dec July Aug Sept Oct Nov Dec
Comment Comment
Measure esr
Number of calls exceeding target wait time (1 minute % of planning applications decided within 20 business da
Service timeliness / capacity to respond Service timeliness
2000 100%
1750
80%
1500
1250 60%
1000 40%
750
20%
500
250 0%
July Aug Sept Oct Nov Dec
Q Oct Nov Dec @MCU m@Reconfiguration mOp Works Op Works(Veg) m#PBA umTotal
Comment Comment
Page 25 of 122Section 26
Page 26 of 122
QUARTERLY ORGANISATIONAL PERFORMANCE REPORTING
Benchmark is shown by red line, Trend is shown by black line
Measure
Level of customer satisfaction with Council services
100%
80%
60%
40%
20%
0%
July Aug Sept Oct Nov Dec
Comment
Page 26 of 122Section 27
Page 27 of 122
QUARTERLY ORGANISATIONAL PERFORMANCE REPORTING
OUR FINANCES
Measure Mes
Investment return 0.25% above benchmark (UBS Bank Bill index
Performance of invested ratepayer funds Measures the efficiency of Council's collection of rates and charges
1.0% 15%
0.8%
10%
0.6%
0.4%
= NSS
0.0% o% SS WWW \ NSS S WS
July Aug Sept Oct Nov Dec Dec
Comment Comment
Measure
Working capital ratio > 2 (times
Measures Council's ongoing solvency
5
4
3
2
1
0
Sept Oct Nov Dec
Comment
age 27 of 122Section 28
Page 28 of 122
QUARTERLY ORGANISATIONAL PERFORMANCE REPORTING
Benchmark is shown by red line, Trend is shown by black line
Measure Mes
Operational Plan (progress of initiatives) —~=~—~—~—~—~—~—~—~—_|Numberof online payments made via Council's website
Indicate level of delivery of adopted initiatives Identify growth of online services
100% 2000
80% 1750
1500
60%
1250
40% 4000
20% 750
0% 500
CEOs Office Executive Community Corporate Planning & 250
Office Services Services _ Infrastructure 0
@ Not Started @ On Track ul Complete July Aug Sept Oct Nov Dec
Comment Comment
Measure
Number of online requests for service lodged via Council's website
Identify growth of online services
150
100
50
0
July Aug Sept Oct Nov Dec
Comment
PF Page 28 of 122Section 29
ATTACHMENT 2
Page 29 of 122
ATTACHMENT 2
DEPARTMENT COMMUNITY SERVICES
Corporate Program Waste & Environmental Health
Program objectives
° Provide for the efficient, reliable and environmentally safe removal, disposal and reuse of household, commercial and
industrial wastes
e To provide a healthy and safe environment by minimising the community’s exposure to health and environment risks
Responsible
Service Key Initiatives SE LAU Ey ore tit=yai ty Manager
Waste & Environmental Health
aste Collection erbside Collection — Continue kerbside Service was completed in 2013 except for the provision of Waste &
lean up a bulk bin at North Shore for those residents. This was Environmental
Complete supplied and serviced in August 2014. Health Manager
ransfer Stations "Towards Zero Waste" Strategy - Waste &
Noosaville Landfill ‘ initiati Waste Strategy Options Paper received from Golder .
Identify and develop initiatives to reduce Associntes in November 2014. Environmental
aste to landfill and Improve waste On Track Options for Organic Waste will be the first topic discussed Health Manager
anagement practices within the Noosa by the Community Jury.
R egion over the next six years Information brief for Jury finalised in December 2014
Operational Plan — Quarterly Report
Page 29 of 122Section 30
Page 30 of 122
Responsible
Service Key Initiatives Status OTe t-Tal es) Manager
Waste & Environmental Health
aste Administration Preparation for New Waste . Awaiting the outcomes from the Community Jury process Waste &
Management Contract - Identify the work to enable this project to proceed.. Environmental
equired, and the design and construction — Health Manager
osts associated with implementation of
he new waste strategy
emeteries — . Waste &
. Preliminary work commenced on upgrading Cooroy .
ooroy Cemetery Gardens 7 Build Gardens Cemetery area. Estimate completion by March Environmental
gardens for ashes to increase capacity and 2015. Health Manager
MBOYe Seixice . Quotes received for cemetery headstone moulds which will
Fibreglass moulds — Enable Council staff ,. +... be ordered in January 2015 works completed by end of
0 create own headstones. February.
rave Shoring ~ Improve Safety by Quotes for shoring received however these are over budget
p reventing walls collapsing . and are being reviewed in consultation with finance.
Pomona Cemetery - Construction of a
ew tank & stand alongside new shelter to Pomona water tank procured and awaiting bridge crew to
: construct tank stand to complete installation.
Supply water to grave sites
Operational Plan — Quarterly Report
Page 30 of 122Section 31
Page 31 of 122
Responsible
Service Key Initiatives Status Comments Manager
Waste & Environmental Health
raduate Environmental Health Officer New Environmental Health Officer engaged 1st September Waste &
Employ new staff to meet operational 2014. Environmental
eeds and to assist in succession planning Health Manager
ahead of future staff retirement Complete
Pest Management [Pest and Vector Control — Develop a D ._ Waste &
wee raft Pest Management Plan approved to go out to public .
ector control plan for Noosa and liaise consultation for 28 days by Council on 15 January 2015. | Environmental
ith representatives from State and Health Manager
ommonwealth Government. On Track
Operational Plan — Quarterly Report
Page 31 of 122Section 32
Page 32 of 122
DEPARTMENT COMMUNITY SERVICES
Corporate Program Disaster Management
Program objectives
e Ensure there is a coordinated and effective response to any emergency event or natural disaster
Responsible
Service Ca eh es SLE) ef s) Manager
Disaster Management
easter t Disaster Management - Continue to Successful disaster management exercise conducted on Director .
State Emerg establish and refine Disaster Management 29/30 October. Community
eae mergency x. response arrangements for the Noosa On Track Workshop on the process for establishing and managing ~~ Services
ervice | t an evacuation centre held on 17 December
ocal government area Membership of LDMG for 2014 approved by Council on 18
December.
Operational Plan — Quarterly Report
Page 32 of 122Section 33
Page 33 of 122
DEPARTMENT COMMUNITY SERVICES
Corporate Program Public Order
Program objectives
¢ To ensure Council’s Local laws & policies are fairly administered and with regard to community needs, amenity and the
environment
Responsible
Service Key Initiatives BS) eA) Comments Manager
Public Order
ocal Laws ocal Laws — Undertake a review of Council has agreed to adopt the Model Local Laws (MLL) Disaster
ouncil’s local laws as Noosa Shire Council’s local laws. The use of MLL Management &
requires drafting of Subordinate Local Laws (SLL). ;
On Track A first draft of all 6 subordinate local laws was completed pic Order
on 6th Jan 2015. The next step is a report to Council in anager
February seeking approval to take the draft SLL out for
community consultation.
Operational Plan — Quarterly Report
Page 33 of 122Section 34
Page 34 of 122
DEPARTMENT COMMUNITY SERVICES
Corporate Program Community Facilities
Program objectives
e To provide and support a range of facilities, organisations, and services that help meet the community’s needs and aspiration s
e
Responsible
Service Key Initiatives Status orev Ti =Tale) Manager
Community Facilities
oosa Aquatic Centre(Mill Place Boiler House - Remedial works Structural drawing and condition assessment report Director .
oosa Leisure Centre jundertake works identified by TOD complete. TOD Engineering to submit list of priority items. Community
he J & Bicentennial [Engineering On Track In order to remain within budget the highest priority items Services
all will be undertaken this financial year and the remainder
5 . submitted in the next financial year's capital works
espite Centre program. These works are funded through the Heritage
Levy Program.
he J - Devel p and launch website or The J website re-launched in August 2014. Directo .
- ° c ite f irector
he J and undertake an operational Community
eview and develop a business plan for On Track The J Service Review is almost complete and will be Services
uture operations presented to the review committee mid February.
A business plan will be developed based on the outcomes
of the Service Review.
Operational Plan — Quarterly Report
Page 34 of 122Section 35
Page 35 of 122
Responsible
Service Key Initiatives SS) ea) Comments Manager
Community Facilities
Noosa Leisure Centre - Equipment Purchase complete. Director
purchase of Table Tennis Tables to assist Community
n re-location of Table Tennis Club Complete Services
Operational Plan — Quarterly Report
Page 35 of 122Section 36
Page 36 of 122
DEPARTMENT COMMUNITY SERVICES
Corporate Program Community Development
Program objectives
e To provide and support a range of facilities, organisations, and services that help meet the community’s needs and
aspirations
Responsible
Service Key Initiatives Status Comments Manager
Community Development
ocial Plan — Review Noosa Social Plan The Social Plan Reference Group has been formed and Coordinator
the first meeting held 19 December. Key background Community
studies such as the facility audit are underway.
On Track The consultant for the demographic data and community Development &
profile has been contracted and this work has commenced. Sports Recreation
First draft of the Social Plan expected August 2015 Team
rant Funding - Deliver the existing grant Community Grants Status Coordinator
unding commitments for 2014-15 -Round1 14/15: all finalised Community
On Track - Round 2 14/15: 14 of 39 grant payments finalised. Development &
n Trac +
. . ; Sports Recreation
Community Grants Policy review completed and presented
to Council in the January round for endorsement Team
Next round will opens 16 February and closes 31 March.
Operational Plan — Quarterly Report
Page 36 of 122Section 37
Page 37 of 122
DEPARTMENT COMMUNITY SERVICES
Corporate Program Libraries & Galleries
Program objectives
e To provide library services that meet the informational and recreational needs of its users and contribute to the social fabric of the
community
e To provide and support a range of facilities, organisations, and services that help meet the community’s needs and aspirations
Responsible
Service Key Initiatives Status Comments Manager
Libraries & Galleries
oosaville Library alleries — Galleries Website - Concept development phase completed. Coordinator
bile Library. Develop and launch a website for Drak website under construction due for completion end of |jpraries
i i arc .
oosa Regional Noosa Regional Gallery to re-establish oy track
allery its online identity Floating Land 2015 - Arts Queensland funding submission
ooroy Butter Floating Land 2015 Stage 1 unsuccessful. Draft program being redesigned to fit within
actory Community consultation and available funding.
development of the exhibition/public Griffiths Negative Collection - Volunteers trained and are
program including curatorial rationale, working on the collection to assess, index and scan
scoping locations etc. negatives.
The Griffiths Negative Collection, Over 1,500 images have been indexed and 155 images
ensure longevity of collection through have been scanned. Launch will be held on Feb 25th.
appropriate conservation and
preservation
Operational Plan — Quarterly Report
Page 37 of 122Section 38
Page 38 of 122
Responsible
Service Key Initiatives Status Comments Manager
Libraries & Galleries
Libraries — Complete a detailed service Literature review complete. Coordinator
eview and develop a 5 year Strategic Plan Libraries
Councillor workshop being held on 18th Feb to explore role
On Track of contemporary public libraries and to inform the Libraries
Strategy.
5 year strategic plan expected to be completed by end of
Easter 2015.
ooroy Butter Factory — Undertake a . Community consultation complete including follow-up public Director .
eview in consultation with the community forum. Community priorities and values identified and five © Community
° develop anew management model for On Track lead concepts identified for further analysis. Services
he Cooroy Butter factory Final analysis of lead concepts underway.
Report to Council in February/March 2015.
Operational Plan — Quarterly Report
Page 38 of 122Section 39
ATTACHMENT 3
Page 39 of 122
ATTACHMENT 3
DEPARTMENT CORPORATE SERVICES
Corporate Program Property & Facilities
Program objectives
e To effectively manage the occupancy and use of Council and public lands for commercial and community purposes
e To ensure the fair and orderly access and use of public land
Responsible
Service Cae Status OFey Ten) Manager
Property & Facilities
Holiday Parks ouncil Building ~ Physical risk and In progress with a number of community halls and public Manager Property
Community land use |condition assessment of all Council amenities inspected. 28% of total buildings and facilities and Facilities
permits b uildings inspected. High risk assets including large buildings such
Council buildings & On Track as the administration building and libraries to be prioritised
facility Management to ensure 2015/16 maintenance and renewal budget
Council property & implications are understood.
land Management
Commercial &
Community Leasing
Street lighting
S ecurity — Review of building security In progress. Quotations have been received to replace the Manager Property
arrangements access control readers and keyfobs at the Tewantin and Facilities
On Track administration building and install software to allow
Council management of ongoing card administration.
Implications on administration building changes for other
buildings currently being investigated. To be finalised by
30 June 2015.
Operational Plan — Quarterly Report
Page 39 of 122Section 40
Page 40 of 122
Responsible
Service Key Initiatives Status Comments Manager
Property & Facilities
Land Asset Database — Develop TechnologyOne property and rating module currently Manager Property
database and reconcile against current utilised for Council land asset queries. Reconciliation and Facilities
required to be undertaken for all Council owned and
systems and knowledge Not Started controlled vacant land for strategic purposes. Resourcing
implications to be considered but likely to be deferred to
2015/16 based on priority.
ommunity Tenure Policy — Review Policy currently under development and to be reported to Manager Property
urrent policy and procedures Council in either February or March 2015. and Facilities
On Track
Footpath Trading — Review of current Manager Pri
sliew an d proce - res Current approach to permit approval and charging to be a ager we operty
policy p u reviewed in 2015. Currently considered a low level priority and Facilities
Not Started by management.
Leases — Manager Property
Negotiation of new and existing New and existing lease renewals and negotiation occurring and Facilities
. . as part of current business as usual. Implementation of
Commercial and Community property On Track leasing modules approximately 5% complete due to
leases system configuration issues (currently being investigated).
Implementation of Community &
Commercial leasing modules
Operational Plan — Quarterly Report
Page 40 of 122Section 41
Page 41 of 122
DEPARTMENT CORPORATE SERVICES
Corporate Program | Finance
Program objectives
e A strong financial management framework that supports the long term financial viability of the Council
Responsible
Service Key Initiatives Status Comments Manager
Financial planning and ervice Reviews ~ Facilitate a series of Service reviews expected to be completed in February - Director Corporate
pusiness analysis service reviews to identify appropriate March 2015. Services
inancial Accounting :
Management & levels of service for key areas On Track
Systems Accounting
Accounts Payments
reasury
Grants Administration
ompliance — Review internal controls to The two issues identified from the Queensland Audit Office | Financial Services
ensure compliance with audit requirements On Track (QAO) interim audit have been satisfactorily addressed. Manager
n Trac! The final Audit Report for 2013/14 indicated no high or
moderate risk issues, and QAO will be meeting with
Council management in March 2015 to develop a client
strategy for the 2014/15 statutory audit. Target areas have
also been prioritised by the Audit Committee.
Operational Plan — Quarterly Report
Page 41 of 122Section 42
Page 42 of 122
Responsible
Service ACA lattes) SY LUE) Comments Manager
redit Review ~ Undertake a QTC credit An updated 10 year financial model is to be provided to Financial Services
eview to confirm Council’s long term Queensland Treasury Corporation (QTC) by 30 January Manager
inancial sustainability 2015, and meetings will be scheduled for February / March
On Track to undertake the review. Outcomes of the review to be
provided by QTC in May 2015, with presentation of
outcomes to Council post May 2015.
Financ ial Reporting 7 Enhance financial Revised reporting formats were discussed with Council in Financial Services
reporting to Improve financial management September 2014, and incorporated into monthly reports for Manager
practices and support project financial and August to the September 16 Committee meeting. Ongoing
ost benefit analysis Completed review of current reporting arrangements will occur to
ensure outputs meet Council needs.
arbon Trading - Establish carbon trading implications 'of the Carbon Tax repeal by the Federal Director Corporate
Processes Government on funds collected for future carbon liabilities Services
On Track are being investigated. Comments will be made on the
consultation paper issued by the Federal government
(closing date 12 February 2015).
Page 42 of 122Section 43
Page 43 of 122
DEPARTMENT CORPORATE SERVICES
Corporate Program
Program objectives
e To ensure that rates and charges are levied and collected in an accurate and timely manner
e To provide advice to Council on the equity of alternative rating structures
Responsible
Service Key Initiatives Status OTe ale Manager
Revenue Services Rating Structure — Review of rating . | Preliminary review commenced, identifying potential Revenue Services
Rates structure (possible new valuation issued in changes to be considered by Council as part of 2015/16 Manager
Feb/March 2014) On Track budget process. Valuers from Department of Natural
Resources and Mines have scheduled a briefing to Council
on the revaluations for 26/2/15
Page 43 of 122Section 44
Page 44 of 122
DEPARTMENT CORPORATE SERVICES
Corporate Program Information Communication Technology (Records)
Program objectives
e To provide, manage and support business systems designed to enhance the performance, effectiveness and efficiency of the
organisation in providing services to the community
Responsible
Service CATE As Status OTe Manager
Information Communication Technology (Records)
ICT Applications eb Site Replacement ~ Update and Decision made to improve and enhance current website ICT Manager
ICT Infrastructure = enhancement of “www.noosa.qid.gov’ rather than seek a replacement. Progressive
ICT Spatial ebsite On Track improvements occurring. Implementation of new home
Information Records page layout and disaster incident front page version to
Management occur in February 2015.
Records Management 7 Investigate Awaiting outcome of service review of records section ICT Manager
Records Management digitisation strategy expected for completion in February 2015. Organisational
On Track records keeping policy created and to be reviewed and
authorised by the CEO.
Power Protection Equipment ~ Replace Replaced batteries for level 1 Tewantin administration ICT Manager
ailed equipment NAC, The J and Depot gy, sax building. Batteries for level 2 ordered. Equipment for The J,
Noosa Aquatic Centre and Noosaville depot purchased
and ready for installation.
Page 44 of 122Section 45
Page 45 of 122
Responsible
Service Ca ee as Status Seale Manager
Information Communication Technology (Records)
oftware Upgrades - Implementation of
HR dul Pg ludi P | MyHRM pending entry of organisational structure by HR. ICT Manager
modules including emp joyee HRM software upgraded on 13/1/2015 ready for testing.
development, OH&S, training and On Track WH&S module procured with license and software
recruitment installed in the TechnologyOne test environment.
intranet site — Update and enhancement | Focus of the intranet review is on content management ie Manager
of current intranet site and enhancement rather than structural changes or
On Track replacement. Ongoing project.
Mobile Mapping Capability ~ to allow Procurement completed. Implementation completed. ICT Manager
ield based staff access to mapping and Supplying additional tablets.
data entry Completed
Mobile Assets Condition - Defect and Procurement completed. Project commenced with beach ICT Manger
ork Schedule Management access inspections completed and live. Ongoing roll out for
implementation of Technology One Mobile on Track other asset opus — Seen work mie
Asset modules including licensing, “a. eee
implementation and training
Page 45 of 122Section 46
Page 46 of 122
DEPARTMENT CORPORATE SERVICES
Corporate Program Procurement (Fleet)
Program objectives
e To provide for the procurement of goods and services in an effective and cost efficient manner
e The supply and maintenance of plant and equipment, essential for the delivery of Council services
Responsible
Service Ca iene) Status Comments Manager
Procurement (Fleet)
Contract Mana omen Buy - Establish Local buy alliance Alliance arrangement in place. Ongoing liaison occurring Procurement &
Procurement & - i i
g arrangement with Local Buy. Fleet Manager
Council Fleet and Completed
Plant Management
endor Panel - Ensure organisational Further training to be undertaken with purchasing officers Procurement &
ompliance with utilisation of vendor panel through Local Buy in February / March 2015. Current Fleet Manager
Or procurem ent On Track utilisation of vendor panel as a proportion of total
procurement being determined to assess progress.
Electricity Supply - Assist with Initial round of renegotiations have been completed. Procurement &
renegotiation of electricity supply contracts Ongoing review with support from Local Buy. Fleet Manager
Completed
Page 46 of 122Section 47
ATTACHMENT 4
Page 47 of 122
ATTACHMENT 4
DEPARTMENT CHIEF EXECUTIVE OFFICE
Corporate Program Internal Audit
Program objectives
° Ensure the organisation operates under efficient and effective systems of internal control
Responsible
Service Key Initiatives Status Comments Manager
Internal Audit
Manage Risk Development and Review commenced with a focus on improving procedures;
- ~ O
Implementation of Enterprise Risk reviewing the risk register; implementation of RM within the
Management Framework organisation; and business continuity plans. Oversight by
On Track Internal Audit Committee. Also refer to Risk Management
Program. Expected completion date 30/6/15.
Ensure Compliance Ensure that the Self audit of statutory requirements undertaken with findings
- _ O
ouncil meets governance standards to be reported to the Audit Committee in February 2015.
prescribed by legislation.
On Track
Operational Plan — Quarterly Report
Page 47 of 122Section 48
Page 48 of 122
DEPARTMENT EXECUTIVE OFFICE
Corporate Program Human Resources
Program objectives
e HR management systems are in place to support a fair, innovative and inclusive workplace culture and a workforce motivated to
deliver on Council's objectives and programs
Responsible
Service Key Initiatives Rie UE Comments Manager
Human Resources
HR Business System- Implement HR Testing & scoping of T1 HR module complete. Training in Executive
business system the system undertaken. Population of the module with HR Manager
related information/data to commence in February.
On Track
Enterprise Bargaining Agreement . Commenced CA process. All employees and unions Executive
coordination of agreement (subject to notified of Council's intention to negotiate. Mayor & Manager
tate Legislative changes Executive Team IR Strategy workshops completed . Single
Bargaining Unit ( SBU ) process to be utilised.
On Track Nominations & voting to be completed by end January.
Employee Assistance Scheme — Review a 2 iene Gi — Executive
provisions of services entered ito ew supprerconmac’ Manager
Completed
Operational Plan — Quarterly Report
Page 48 of 122Section 49
Page 49 of 122
Responsible
Service Key Initiatives Status Comments Manager
Human Resources
Position Description — Coordinate Executive
development of new Position Descriptions All position descriptions (PDs), evaluations and contracts Manager
and Position Evaluations for areas not under review have been communicated.
Position evaluations for review areas are progressing and
evaluations will be completed once structures finalised.
There are 62 PDs outstanding unsigned and 4
On Track outstanding unsigned employment contracts.
Operational Plan — Quarterly Report
Page 49 of 122Section 50
Page 50 of 122
DEPARTMENT EXECUTIVE OFFICE
Corporate Program
Program objectives
¢ To ensure Council is open, fair and responsive in meeting its legal obligations to complaints received and requests for information
Responsible
Service Key Initiatives Seder} oredr ale Manager
eneral Complaint Management and Right to Information
Public Interest Disclosure - Develop and Draft Public Interest Disclosure Policy and Procedure for Executive
implement Public Interest Disclosure Noosa Council prepared. Consultation to be undertaken Manager
Policy and Procedures with stakeholders incl. senior leadership team prior to
submitting for CEO/council approval. Expected completion
On Track date March 2015.
orporate Planning & Reporting
Operational Plan - Develop annual ICEO
: Operational Plan adopted by Council.
Operational Plan for 2014-15 a
Completed
Operational Plan — Quarterly Report
Page 50 of 122Section 51
Page 51 of 122
Responsible
Service Key Initiatives Status Comments Manager
orporate Planning & Reporting
Measures/Indicators - Establish Key CEO
Reporting measures/indicators KPls developed and regular reports to be provided to
council on a quarterly basis.
Completed
Policy- Develop policy framework | Executive
Preliminary work has been undertaken to review of Man ager
Council's current Policy Framework/Guidelines. The
purpose of the review is to identify improvements incl.
templates, review dates etc. Expected completion date
| On Track 30/6/15.
Policy Review - Coordinate review of Executive
ouncil policies A comprehensive policy review was conducted by the Man ager
Governance Team in early December 2014 and an update
was provided to the Leadership Team. The review set out
all remaining SCRC policies to be reviewed by relevant
Departments in early 2015. Policies not required will be
On Track rescinded and not replaced. Policies which are relevant will
be replaced with a new Noosa Policy. A draft Complaints
about Public Officials (CEO) Policy has been developed by
the Executive Manager in consultation with the CCC.
Operational Plan — Quarterly Report
Page 51 of 122Section 52
Page 52 of 122
Responsible
Service AEN aeed lela Comments Manager
orporate Planning & Reporting
nstrument of Appointments — Review a . . Executive
. All expired instrument of appointments and associated
Instrument of Appointm ents cards are currently being updated by the Governance Manager
Team to be provided to the relevant Council Officers.
Expected completion date April 2015.
On Track
Annual Report — Coordinate content and the Report for N Council for the 6 month veriod Executive
: e Report for Noosa Council for the 6 month perio
preparation of Annual Report ending 30 June 2014 was adopted by Council on 15/1/15, Manager
The report contains Council's audited financial statements
and will be published on Council's website.
Completed
Delegations - Review of Delegations Review of delegations conducted. Delegations reported to Executive
egister Council meeting and new delegations adopted. Changes Manager
to delegations completed on the basis of LGAQ updates
Note-the next annual review of delegations will commence
in March 2015 with the expected completion date June
Completed 2015.
Operational Plan — Quarterly Report
Page 52 of 122Section 53
Page 53 of 122
Responsible
Service Key Initiatives SEL) ered teas Manager
Risk Management & Insurance
Risk Management - Establish and Following on from the Risk Management Policy adopted by Executive
implement an Enterprise Risk Council in August 2014, a comprehensive Risk Manager
Management Framework Management Plan for 2015 is currently being finalised. The
plan will set out the pathway for Council Enterprise Risk
Management for 2015. It includes the expansion and
On Track improvement of Council's current strategic and operational
risk register, risk reporting mechanisms, expanding the
Risk Management Framework/Workbook, Business
Continuity planning, and risk training program throughout
Council.
Business Continuity Plan - Coordinate ; Executive
‘ occas Apart from the work undertaken in ICT area to commence
G evelopment of business continuity plans the development of a BCP, there are no other BCP s in Manager &
as developed by relevant departments place. It is noted that ICT has BCP/Backup systems in Directors
place but currently no formal plan/document. The
Not Started development of BCP s will be progressive and
co-ordinated by the Governance Advisor. BCP's will be
included as part of the the implementation of the Risk
Management Program. (ECD Dec 2015).
Insurance Policies - Review insurance wise : Executive
if ' ‘ Insurance coverage and policies reviewed and new
overage including insurable assets policies negotiated through AON. Manager
Note: For the 2015/2016 renewal process, preliminary
planning will commence in February between the
Completed Governance Team and Procurement to ensure sufficient
time for completion of the process well before the expiry of
the current policy period (30 June 2015).
Operational Plan — Quarterly Report
Page 53 of 122Section 54
Page 54 of 122
Responsible
Service faCcy AeA asd SELEY Comments Manager
Legal Services
egal Services - Review contractual Completed prior to 30 June 2014. Executive
arrangements for the provision of legal Manager
Services
Completed
Operational Plan — Quarterly Report
Page 54 of 122Section 55
Page 55 of 122
DEPARTMENT EXECUTIVE OFFICE
Corporate Program Executive Support
Program objectives
e Ensure that effective systems are in place to facilitate the performance and decision-making process for elected members
Responsible
Service Key Initiatives Status eres) Manager
Executive Support
ouncillor Policies - Review and develop Audit of council's compliance with statutory requirements in Executive
elevant councillor governance policies — progress. Draft Councillor requests for Information Policy | Manager
e.g. councillor requests for information prepared. Consultation to occur with the senior leadership
team, CEO and Mayor prior to submission to council for
approval. Expected completion date April 2015.
On Track
Reporting System - Develop and The complete installation of the Minute Manager Program Executive
mplement new council reporting system (electronic agenda and minute creation system) has been Manager
put on hold because of problems with the system. Tech 1
are investigating options including a new system. In the
mean time normal Microsoft Office and EDRMS systems
On Track will continue to be used. ICT are currently working with T1
to resolve the situation.
Operational Plan — Quarterly Report
Page 55 of 122Section 56
Page 56 of 122
Responsible
Te aC Key Initiatives Status ered teal Manager
Executive Support
Lobbyist Register - Establish a Lobbyists A draft policy and process has been developed to guide Executive
Register and process for recording councillors and staff in dealing with lobbyists. A register Manager
dealings with lobbyists has also been designed and advice sought from the office
of the Integrity Commissioner. Following approval of the
policy by Council councillors and staff will be notified.
On Track Note-Councillors received advice about dealing with
lobbyists and integrity matters in their initial orientation.
ouncillor Development — Focus on Executive
: P d : The CEO facilitated a financial management session for M
inance management and reporting councillors on 16 October 2014 as part of Councillor anager
governance training.
Completed
Register of Interest and structures - Council Meetings & Committee Structures adopted by Executive
Develop meetings and committee Council. Councillors Register of Interest in place. Manager
structures and maintain Councillors
Registers of Interest and access
Completed
Operational Plan — Quarterly Report
Page 56 of 122Section 57
Page 57 of 122
DEPARTMENT EXECUTIVE OFFICE
Corporate Program
Program objectives
e To ensure the organisation has a strong customer focus and systems to ensure effective management of customer requests
Responsible
Service CSA Ln es) Status Comments Manager
harter - Develop and implement Draft CS Charter prepared for discussion with Executive Executive
ustomer service charter including Leadership team, following this it will be submitted for Manager
ustomer service statistics Council's approval. Expected completion date 31/3/15.
On Track
Operational Plan — Quarterly Report
Page 57 of 122Section 58
Page 58 of 122
Responsible
Service Key Initiatives bo) edb) Comments Manager
Phone system — Continue to enhance the - . Executive
: . New phone system implemented and operational.
ustomer service phone system to improve Manager
ustomer interface.
Completed
Operational Plan — Quarterly Report
Page 58 of 122Section 59
Page 59 of 122
DEPARTMENT EXECUTIVE OFFICE
Corporate Program Community Engagement
Program objectives
e The community has the opportunity to engage with and influence Council in the conduct of its responsibilities
Responsible
Service Key Initiatives Status Comments Manager
Community Engagement
Bang the Table Portal — Implementing the Community Engagement Tool "Your Say Noosa” is Executive
Community Engagement Application and currently being used for three live projects, two more Manager
payment of annual licence fee projects are in set-up phase and one is completed. Five
staff from three departments are now competent at
Completed establishing engagement projects on Your Say Noosa. CE
Branch is providing support and co-ordination. The
platform is being used in a trial project for community grant
applications. CE Tool Live and training in progress.
New Democracy Project Trials - Partner Council adopted this project on 25 September 2014 Executive
: . ouncil adopted this project on eptember .
ith the New Democracy Foundation to Project is underway as per newDemocracy project plan. Manager
undertake projects and establish The jury is formed, the topic relating to "what is the best
processes which provide for more inclusive way ic reduce the amount i inl waste sent 0 landfill”
: wy as been established, info. background documen
representation of the community in completed, facilitator appointed, internal and external
aecision making communications are on track, and jury members selected.
On Track
Operational Plan — Quarterly Report
Page 59 of 122Section 60
Page 60 of 122
Responsible
Service Key Initiatives SELL Comments Manager
Community Engagement
Energex Positive Payment Business Support is being given to small businesses promoting take Executive
Program - support and promote this up of the Program offered by Energex which involves Manager
program to the local business community identifying potential projects which will result in energy
consumption and savings. Projects are currently being
On Track assessed to apply for rebate.
Note-relates to Sustainability Program.
orid Environment Day Festival - Contribution payment made for sponsorship of Executive
ponsorship of World Environment Day to Environment Day 7th June 2015. Note-relates to Manager
he Sunshine Coast Environment Council Completed Sustainability Program.
(SCEC) P
ompiete:
Food & Beverage/Tourism Initiative - Executive
ourism and Events Queensland The collaborative funding bid for state government funding Manager
: . . for the project was successful - contribution to SCDL to be
Contestable Funding Bid —A collaboration made upon project commencement. Project plan
between the Noosa, Gympie & Sunshine 5,5, developed and commenced. Estimated completion date
Coast Councils and Sunshine Coast 30/4/15.
Destination Ltd, Tourism Noosa and
Destination Gympie
Digital Economy — connect and link Reaistered N Shire locat th Dept of C ob Executive
aren ot egistered Noosa Shire locations with Dept of Coms. to be
initiatives that enable the growth of existing eligible for Black Spot Prog. funding. Contributions made Manager
businesses and establishment of new to the Draft SC Digital Action Plan. Commenced dev. of a
innovative digital and knowledge sector regional digital infrastructure mapping and demand
: : : On Track aggregation program. Commenced review o Tee
businesses in the Noosa region public wi-fi services. Connect new providers to the Noosa
business community - i.e. TPG, Fibrewaves.
Operational Plan — Quarterly Report
Page 60 of 122Section 61
Page 61 of 122
Responsible
Service CA a oss Status Comments Manager
Community Engagement
noosa a orpnere Reserve ~ Reoement NBS Management model adopted by council. Draft Fxecutive
€ adopte 0osa biosphere reserve constitution and Trust Deed offered for public feedback. anager
anagement model EOI for first directors advertised. Council approval of Final
On Track NBR Trust Deed and Constitution and the appointment of
First Directors December 2014.
Business Performance Reporting - Executive Officer
Identify Ri iremen vel n Design of performance management reporting completed
Ide tify Requirements, deve oP and as required by CEO. First reporting to council Nov 2014. to the Mayor
implement a recurrent reporting system
Completed
Rural Futures — Provide support for the Tob dered in the formul tthe E Executive
0 be considered in the formulation of the Economic
Rural Futures program Development Strategy being co-ordinated by ED Officer. Manager
estimated completion May 2015.
On Track
Media - Media Relations Media Policy adovted b il and Media Guide Executive
edia Policy adopted by council and Media Guidelines
endorsed by CEO. Manager
Completed
Operational Plan — Quarterly Report
Page 61 of 122Section 62
Page 62 of 122
DEPARTMENT EXECUTIVE OFFICE
Corporate Program Sustainability
Program objective
e Provide a coordinated approach to organisational and community sustainability initiatives
Responsible
Service Key Initiatives SEAL} Comments Manager
Sustainability
Strategy - Develop a strategy Introductory session for councillors facilitated by Prof. Tim Executive
for organisational and Smith USC. Work to progress the development of the Manager
community sustainability and process and plan to commence Feb/March 2015.
innovation On Track Note-The long term absence of the Sustainability Officer
has impacted on this project.
Program Review - Councils involvement Matter reported to Council. Council decision is to continue Executive
in Living Smart program in the Living Smart program in the short term while the Manager
Sustainability Plan is developed and the outcomes of the
Ow Taek review of the program by the SCRC and future direction is
determined. Expected completion date 30/6/15.
Operational Plan — Quarterly Report
Page 62 of 122Section 63
Page 63 of 122
DEPARTMENT EXECUTIVE OFFICE
Corporate Program Economic Development
Program objectives
e Support the development of a strong economy that is consistent with the lifestyle aspirations and values of the community
Responsible
Service CAEL es} Status Comments Manager
Economic Development
Economic Development - Economic Proposed process and outline for development of ED Executive
Development Strategy Strategy currently being prepared. Proposed discussion Manager
On Track forum with councillors to occur late February 2015.
Expected completion date for ED Strategy 30/5/15 or as
determined by council.
Operational Plan — Quarterly Report
Page 63 of 122Section 64
ATTACHMENT 5
Page 64 of 122
ATTACHMENT 5
DEPARTMENT PLANNING & INFRASTRUCTURE
Corporate Program DA Planning & Environment
Program objectives
e Development applications are assessed within the legal planning framework and against the criteria set in the Planning Scheme
and planning policies
Responsible
Service CVA Ns) SY EL Comments Manager
DA Planning & Environment
pevelopmen ime Frames - Continue to meet Statutory time frames for development applications have Manager Planning
Operational Works egislative time frames for development been met for the period 1 July to 31 December 2014. & Environment
Planning Administration” ssessment and operational works On Track
& Compliance approvals
Natural environment
management
Bushland reserves
ompliance — Continue to ensure a a. Manager Planning
islative compliance through education Continuing to ensure legislative compliance through & Environment
egisia : p g ’ education, regulation and enforcement. Examples include 'A
egulation and enforcement On Track frame’ signage and follow up meetings with businesses
operating in the industrial area without approval.
Operational Plan — Quarterly Report
Page 64 of 122Section 65
Page 65 of 122
Responsible
Service ACA TE As Status OTe Ta Manager
DA Planning & Environment
Pest Animals - Develop a pest The draft Pest Management Plan and the draft Action Plan Manager Planning
anagement plan to by stakeholders has been endorsed by Council for public & Environment
On Track :
consultation.
anagement ¥ Environmental Levy Policy - Assist with Environment Policy adopted by Council at its meeting on Manager Planning
oastal & Waterways i icy - i i i
nag he review of the Environment levy policy 15 January 2015. & Environment
Ervronmenta land strategy. Coordinate internal On Track Further work will be carried out during February to develop
p 8 orkshops with staff and Councillors and raf Staten and detailed mapping for the conservation
artnership Programs . . ideli i i i
develop Conservation Land Strategy and
nvironmental Offset Policy
Operational Plan — Quarterly Report
Page 65 of 122Section 66
Page 66 of 122
DEPARTMENT PLANNING & INFRASTRUCTURE
Corporate Program Strategic Land Use Planning
Program objectives
e The Planning Scheme supports the management of development in a sustainable and integrated way that protects the community’s
environmental, economic and social values
Responsible
Service Key Initiatives A ELC) Comments Manager
Strategic Land Use Planning
trategic Land Use Planning Scheme Review — Complete * Awaiting Ministerial sign off for public consultation (will not Manager Planning
Planning proposed amendment to the Noosa On Track be received until after State election) & Environment
Planning Scheme Planning Scheme including the + Community consultation plan developed
emporary Local Planning Instrument
Vegetation Protection Overlay) for the
oosa area
Population and Demographic . + Received draft community profile from AEC consultants Manager Planning
Forecasting - Analyse the population + Finalising UnityWater population modelling & Environment
apacity of Noosa Shire, project likely On Track * porcultural bane Study commenced d-tobed
i * Housing Needs Analysis brief preparea - to be qone
population structure to 2041 and forecast in-house following completion of community profile.
he planning ramifications as background + Business Land Demand - brief being finalised.
o the future development of a new
Planning Scheme
Operational Plan — Quarterly Report
Page 66 of 122Section 67
Page 67 of 122
DEPARTMENT PLANNING & INFRASTRUCTURE
Corporate Program Asset Planning
Program objectives
e To enhance the environment, amenity, accessibility and appearance of Noosa by ensuring effective renewal, replacement and
maintenance programs are in place for community infrastructure assets
Responsible
Service CVA Taner) Status Comments Manager
Asset Planning
Asset management and|Asset Data - Capture and condition The mobility project has commenced that will enable field / sset Planning
ervice programming = fassessment to assist in the updating of staff to capture asset condition on various asset classes into Manager
Business Support and asset data with mobile devices the future.
Integration On Track
Condition survey of the sealed road network is nearing
completion
Preparation for the annual Storm water drainage CCTV
condition assessments has commenced.
° sset Management ~ Implement clear Policy has been adopted by Council. Asset Management Asset Planning
policy and direction for the asset Team meeting on a regular basis to improve cross Council Manager
anagement program with a particular — Completed focus on asset management.
ocus on asset renewal
Operational Plan — Quarterly Report
Page 67 of 122Section 68
Page 68 of 122
Responsible
SY-T ai [or ACA antes) BS) E10) Comments Manager
Asset Planning
f\ i —_ A .
sset Management / Capital Works The delivery of the 2014-15 capital works program is well sset Planning
Implementation of the 2104/15 Capital underway with the majority of the projects commenced and Manager
orks program and development of a10 on Track on target for completion by the end of the financial year.
year asset management plan Regular reviews and ongoing monitoring of the capital
in Trac! i i itori i
program delivery has continued to ensure that any projects
that need deferring until 2015/16 or require further
resourcing are addressed.
Asset Management Plan — Develop for Asset Planning
: Development of a stormwater asset management plan has
primary asset Classes commenced. Ongoing reconciliation of asset data for other Manager
On Track asset classes continues to ensure that a suite of asset
management plans for primary asset classes is completed
by the end June 2015.
ork Order System — Refine and Asset Planning
mplement work order systems for asset — on Track The recent implementation of the mobility system has Manager
n spections & maintenance resulted in the first electronic capture of field data for Beach
Access inspections into the asset management system.
Further development of the work order system with the
customer request system is underway to ensure a more
effective process in dealing with reactive work orders.
Reconciliation of asset data continues to ensure that work
orders are captured against asset types.
Operational Plan — Quarterly Report
Page 68 of 122Section 69
Page 69 of 122
Responsible
Service Key Initiatives Status Comments Manager
Asset Planning
" sset Classes ~ Develop a condition The implementation of the mobility system has been Asset Planning
onitoring program including mobility undertaken with the beach access condition monitoring Manager
system inspections. Further development and expansion into other
On Track asset classes continues and is ongoing.
Operational Plan — Quarterly Report
Page 69 of 122Section 70
Page 70 of 122
DEPARTMENT PLANNING & INFRASTRUCTURE
Corporate Program Asset Design & Investigations
Program objectives
e Design and construct quality infrastructure consistent with the development principles of the planning scheme and in harmony
with Noosa’s amenity and village scale
Responsible
Service Aer AS FLA) Comments Manager
Asset Design & Investigations
Infrastructure Design (Noosa Design Manual — Development of . Design Services
ervices 4s design manual for private and public Stakeholder engagement has commenced targeting the Manaaer
Infrastruct s c g p p general public and Council staff. Further detail engagement g
services ure curvey infrastructure elements that On Track will target specific stakeholders following initial feedback.
i In Traci Design Services Manager is now working full time on this
infrastructure Project ontribute to the look and feel of Noosa project.
Delivery Services
Plonpot Infrastructure |P roject Management ~ Implement a Checklist and process is being refined continually by Design Services
rans 0 & Traffic quality and project management Manager, Infrastructure Planning and Design and the Manager
O perations approach to capital works design and Design Services Manager
i On Track
Behaviour Change and (elivery nurs
ravel Demand
Operational Plan — Quarterly Report
Page 70 of 122Section 71
Page 71 of 122
Responsible
Service Key Initiatives AS) ELC U LS) Comments Manager
Asset Design & Investigations
Asset Responsibility Matrix — Develop Completed by Asset Management Team Design Services
n consultation with operational teams Manager
Completed
S tandards Review - Staff project to . Being handled on an as required basis. Will also be Design Services
eview and update standards for design assessed alongside the Noosa Design Manual Project. Manager
land construction to fit with the O
in Track
oosa ethos
Noosa Traffic Study — New study to Coneultant engaged and study underway. Design Services
dentify road hierarchy and guide Also collaborating with Department of Transport and Main Manager
ntersection priorities On Track Roads on their Northern Area (covering Noosa) Traffic
Study.
apital Program- Forward planning for To commence in February 2015. Design Services
2014-2015 and input into long term Manager
apital program On Track
Operational Plan — Quarterly Report
Page 71 of 122Section 72
Page 72 of 122
Responsible
Service Ca ees) Status OTe) Manager
Asset Design & Investigations
Planning Scheme Input — Review __ Design Services
ormer NSC Coastal Area Traffic and anther key niaive of Noosa Traffic Study which is anager
ransport Plan for Planning Scheme
Input On Track
Noosa Cycling and Walking Strategy — It is requested that this be deferred as consideration of this Design Services
eview and update strategy will be included following the adoption of a new Noosa Manager
Not Started Transport Strategy and review of the new Town Plan.
Noosa Visitor Transport Strategy — It is requested that this be deferred as consideration of this Design Services
eview and update strategy will be included following the adoption of a new Noosa Manager
Transport Strategy and review of the new Town Plan.
Not Started
S ignage Specification Style Guide - On This is part of the Noosa Design Manual. Some individual Design Services
land Off Road Way - Finalisation of components of this may be brought forward subject to Manager
signage specification including style On Track demand.
guide for pathway and road signage for
ransport network and streetscapes
Operational Plan — Quarterly Report
Page 72 of 122Section 73
Page 73 of 122
DEPARTMENT PLANNING & INFRASTRUCTURE
Corporate Program Civil Operations
Program objectives
e Design and construct quality infrastructure consistent with the development principles of the planning scheme and in harmony
with Noosa’s amenity and village scale
Responsible
Service Key Initiatives Status OTe Ta Manager
Civil Operations
ivil Works & Asset Management - Collection of asset Regular condition inspections are being undertaken in Civil Operations
aintenance ondition information for works operations accordance with the Recurrent Maintenance Manual. Manager
Roads, Bridges and planning
Pathways, Car parks On Track
anals and Waterways
Beaches
Parks & Natural Areas [Parks Maintenance — Review of service Review of service levels is being done as part of the Parks Civil Operations
Parks and Gardens evels Service Review due for completion in February 2015. Manager
Landscaping and
ports Grounds On Track
Arboriculture Services
Botanical and
ommunity Gardens
rail network
Operational Plan — Quarterly Report
Page 73 of 122Section 74
Page 74 of 122
Responsible
Service Key Initiatives Status Comments Manager
Civil Operations
Park Assets — Collection of asset | ae . . Civil Operations
ion : ; Regular condition inspections are being undertaken in
ondition information for asset accordance with the Recurrent Maintenance Manual Manager
anagement planning
On Track
ree Policy — Prepare policy for Council Work has commenced on a draft Policy for Council Civil Operations
onsideration consideration and discussions held with Council regarding Manager
On Track the objectives for this policy. Further policy development is
awaiting a decision from the State regarding Planning
Scheme amendments relating to vegetation management
on private land replacing the Temporary Local Planning
Instrument (Vegetation Protection overlay). This is to ensure
that the provisions of the Tree Policy are consistent with
regulation of vegetation on private land.
Operational Plan — Quarterly Report
Page 74 of 122Section 75
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
6 EXECUTIVE OFFICE UPDATE - 2ND QUARTER 2014/15
DOCUMENT IN FOR MATI ON
Author Executive Manager, Debra Iezzi
Executive Office
Index ECM/ Subject/ Branch Management/ Executive
Attachments Nil.
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Executive Manager to the Planning and Organisation
Committee Meeting dated 3 February 2015 providing an update on operations of the Executive
Office.
REPORT
The purpose of this report is to inform Council of the progress of various initiatives and programs
of the Executive Office which includes the following functions.
Human Resources
Community Engagement
Customer Service
Governance
Executive Office Support
Economic Officer
Sustainability Officer
The following table outlines the achievements of the department as well as emerging issues.
Page 75 of 122
Section 76
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
EXECUTIVE OFFICE
SECTION RECENT ACHIEVEMENTS CURRENT PRIORITIES LOOKING AHEAD
Human Resources HR Strategy drafted with Key Actions Finalise HR Strategy Ageing workforce planning
Noosa Council Position Descriptions Negotiation of new Certified Agreement Recognition of Service Award/Event to
classification completed for all Council incl. strategies, processes, education & ensure ‘catch up’ for years of service.
employees (excluding business areas communication plans Develop performance appraisal
under review) Review of HR policies and procedures process.
WH&S Plan & WH&S policies Implementation of HR module in Conduct training for Employee Code of
developed TechnologyOne system Conduct
Employee Code of Conduct completed Develop training & development Develop Branch Plan
Implement sick leave management strategy & plan
strategies Develop and implement corporate
Development of WH&S New Employee induction program
& Contractor On Line Safety Inductions Budget planning 2015-16
New format for Management Team
meetings
Community Community Jury formed, background First Community Jury sitting February Community Jury implementation and
Engagement document completed, facilitator 2015 determination of 2nd jury topic
appointed, stakeholders invited to Communications Survey advertising, Develop Branch Plan
make submissions and invited to attend emailing and reporting Review advertising and
a stakeholder meeting, community Co-ordination of community communications services with a view to
submissions called for via Your Say consultation requirements associated reducing costs and increasing
Noosa, internal and external with major projects incl. Community efficiency.
communications on track. Jury, Noosa Biosphere Reserve Increase the options for the community
Brand manual completed including new management arrangements. to engage with Council through a
form template, new report template, Intensive website update using new variety of social media tools. Improving
logo suites and colour palette. Indesign templates and functionality and expanding CE Branch’s internal
up-skilling undertaken by Brand Website content update for consistency services
Officer. of style and tone Internal and external communications
Media Officer appointed and fully Expansion of social media platforms to for completed CE Projects
operational. CE Branch now providing include Twitter, Instagram and Google Continual website improvement and
a media release writing service and Plus updating
approvals management to all Finalise CE Branch service review CE project calendar and Register
departments. upgrade
Page 76 of 122
Section 77
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
SECTION RECENT ACHIEVEMENTS CURRENT PRIORITIES LOOKING AHEAD
Website Update project redefined and Co-ordination of training in community Maintain and increase effective
approved with new templates available engagement standards (IAP2) for community engagement
from Resolute January 15. New members of the CE Branch, managers
platform proposal not going ahead and those involved in CE projects from
based on ongoing cost basis. Wevideo each department.
training undertaken
Communications Group and Manager
CE Branch training
Communications Survey prepared and
emailed to ratepayers
Customer Service Customer Service Charter draft Cross training of Customer Service Process and procedure improvement.
completed. Officers between counter, cashier and CSO training and development.
phones. Development of Branch Plan.
Monitoring of CSO calls for training and
improvement purposes.
On line customer service training
initiative
Develop scripting to assist to customer
service officers to respond to enquiries
about different Council services.
Develop statistic capturing for face to
face CSOs.
Improvement to current phone
reporting.
Governance Council Report 2014 completed and Finalise draft ‘Acceptable Request Inform Councillors and staff re process
adopted by Council. Guidelines’ (Council Level Policy). for dealings with lobbyists.
Policy review finalised (to be reported Finalise draft ‘Contact with Lobbyists Implement Risk Management Plan
at upcoming Audit Committee Policy’ (Council Level Policy) and 2015
meeting). contact with Lobbyists Form and Delegations Review 2015/2016
Governance review finalised (to be Register. Insurance renewals 2015/2016
reported at upcoming Audit Committee Complete draft Public Interest Finalising Local Law Process.
meeting). Disclosure Policy (Council Level Updating and improving Governance,
Policy). Lobbyists, and Internal Audit section on
Involvement in project to develop new Council’s website and intranet.
local laws incl. reporting to Council.
Page 77 of 122
Section 78
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
SECTION RECENT ACHIEVEMENTS CURRENT PRIORITIES LOOKING AHEAD
Completed review of new draft Finalise Risk Management Plan Continue to service Council areas with
Organisational and Council level Program for 2015 including the co- insurance, policy and governance
Policies developed by other ordination of Business Continuity support.
Departments. Plans. Consult with business areas regarding
Support provided to various Ongoing management of insurance the implementation of risk
stakeholders within Council dealing claims and administrative action management.
with complaints and administering complaints against Council.
Council’s Administrative Action Ongoing management of Right to
Complaint Process. Information and Information Privacy
Request submitted to Council.
Support Executive Manager with
upcoming Audit Committee meeting (4
Feb 2014).
Finalise renewal of expired instrument
of appointments.
Draft report to Council to recommend
rescinding of redundant SCRC Council
level policies not required by Noosa
Council as confirmed by Department
Directors.
Executive Office Finalised legal documents for the Evaluation of EOIs for Internal audit Award Internal audit service contract.
Management and establishment of the Noosa Biosphere service. Co-ordination of results of employee
Support Reserve (NBR)Trust and Constitution. Co-ordination of Audit Committee survey.
Conducted an EOI for NBR First Meeting on 4/2/15.
Directors. Development of Department and
Appointment of Directors. Branch Plans.
Co-ordinated Internal Audit Committee Planning for Australian citizenship/
Meeting on 10/11/14 and reports. Australia Day ceremonies.
Prepared of EOI for Internal audit Develop employee ‘Health Check’
service. survey.
Page 78 of 122
Section 79
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
SECTION RECENT ACHIEVEMENTS CURRENT PRIORITIES LOOKING AHEAD
Economic Development Agribusiness network established Develop process for establishing Finalisation of the Sunshine Coast
Officer consisting of stakeholders within the Councils Economic Agenda (Strategy). Regional Food Trail App.
agribusiness sector. Agribusiness Network - identify Establishment of digital sector
Partner with private sector to conduct a collaborative actions that address employment program.
networking event specifically targeted opportunities and issues in this sector. Partnering with Department of State
to digital entrepreneurs to encourage Agribusiness economic profile. Development Infrastructure and
sharing of ideas and connections. Part Noosa Shire economic profile. Planning to deliver a Mentoring for
of a long-term aim to build a more Support initiative to promote Growth Workshop.
collaborative entrepreneurial culture sustainable small lot agriculture.
within the region.
Submit EOI to State Government to be
listed as a state priority (attracts
funding) for the Federal Mobile Black
Spot Program.
Sustainability Officer Development of a sustainability page Preparation of project brief and scope Development of Sustainability Plan.
on Councils website for the Sustainability Plan. Continue work on the Living Smart
(Note absence of Sustainability Officer Continue work on the Living Smart program and further evaluation
on long term leave has affected programme. required subject to review by combined
delivery of work). Energex Positive Payment Business Councils (SCRC, MBRC, Noosa)
initiative and the promotion of this
program to the local business
community.
Page 79 of 122
Section 80
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
Previous Council Consideration
Nil.
Finance & Risk
Nil.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Branch Managers of the Executive Office were consulted on the content of this report.
Departments/Sections Consulted:
Community Services Planning & Infrastructure
Disaster Management & Public Order Building & Plumbing Services
Waste & Environmental Health DA Planning
Community Facilities Strategic Land Use Planning
Cultural Facilities Asset Design & Investigations
Asset Planning
Civil Operations
Environment
X Executive Office Corporate Services
Community Engagement Finance
Customer Service ICT
Executive Support Procurement & Fleet
Governance Property & Facilities
Human Resources Revenue Services
Page 80 of 122
Section 81
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
Governance
7 PROPOSAL TO ADOPT MODEL LOCAL LAWS AND PROPOSAL TO MAKE
SUBORDINATE LOCAL LAWS
DOCUMENT IN FOR MATI ON
Author Governance Advisor, Paul Bright
Executive Office
Index ECM/Subject/Corporate Governance
Attachments 1. Proposed Noosa Shire Council Local Laws No 1 to No 6
2. Proposed Noosa Shire Council Subordinate Local Laws No 1 to No 6
(Attachments 1 & 2 have been left in the Councillors Room)
3. Local Law Making Process
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Governance Advisor to the Planning & Organisation Committee
Meeting dated 3 February 2015, and:
A. Propose to adopt the proposed Noosa Shire Council Local Laws No 1 to No 6 (inclusive)
(provided at Attachment 1 to the report);
B. Propose to make the proposed Noosa Shire Council Subordinate Local Laws No 1 to No 6
(inclusive) (provided at Attachment 2 to the report);
C. Note that Council will consult with the public about the proposed Subordinate Local Laws for
a period of 28 days and comply with the requirements of the public consultation process as
outlined in the Local Law Making Process (provided at Attachment 3 to the report).
REPORT
This report outlines the recent steps taken by Council in the development of the Noosa Shire
Council Local Laws No 1 to No 6 (the proposed Local Laws) and the Noosa Shire Council
Subordinate Local Laws No 1 to No 6 (the proposed Subordinate Local Laws), and outlines the
proposed future progress in accordance with the Local Law Making Process (the Approved
Process), which was adopted by Council on 28 August 2014. (Note - Hard copies of the proposed
Local Laws and proposed Subordinate Local Laws have previously been distributed to Councillors.
A hard copy of Attachments 1 & 2 is available in the Councillors Room).
To avoid any doubt, the extent of the above recommendation is only to propose to adopt the
proposed Local Laws and to propose to make the proposed Subordinate Local Laws. Accordingly,
Council’s current Local Laws and Subordinate Local Laws remain in force and still apply until such
time that Council formally adopts new Local Laws and new subordinate Local Laws.
Page 81 of 122
Section 82
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
Model Local Laws
The proposed Local Laws are the Model Local Laws, which were notified in the Government
Gazette on 25 June 2010, and are made available for adoption by local governments in
Queensland by the Department of Local Government, Community Recovery and Resilience (the
Department).
The Model Local Laws were drafted by the Queensland Office of Parliamentary Counsel in
accordance with the ‘Guidelines for drafting local laws and subordinate local laws’. The Model
Local Laws cover a range of matters considered appropriate for local government to regulate.
Model local laws are approved by the Minister of the Department as suitable for incorporation by
all local governments into their local laws.
The Department undertakes an extensive consultation and screening process in developing the
model local laws, which enables local governments to adopt a model local law without consulting
with public about the content.
The proposed Local Laws are the Model Local Laws provided by the Department. Accordingly,
pursuant to section 29(6) of the Local Government Act 2009, Council is not required seek public
consultation on the proposed Local Laws. However, Council will make the proposed Local Laws
available for public viewing as part of the public consultation process for the proposed Subordinate
Local Laws outlined below. The reason for this is that in order to understand the context and effect
of the proposed Subordinate Local Laws, each proposed Subordinate Local Law should be read
in conjunction with its corresponding proposed Local Law.
Subordinate Local Laws
Subordinate Local Laws are essential to give effect to their corresponding authorising Local Laws.
The Model Local Laws have been drafted to require local governments to develop Subordinate
Local Laws that specify the details of regulatory requirements that meet each local government’s
particular needs.
The attached proposed Subordinate Local Laws have been developed using the Subordinate Local
Law templates and guidelines provided by the Department. The templates provide a Subordinate
Local Law structure that is consistent with the heads of power provided in the corresponding Model
Local Law.
The “Subordinate Local Law making process” outlined on page 6 of the Approved Process, must
be used by Council to make a Subordinate Local Law.
Public Consultation Process
The Approved Process provides that Council must consult with the public about a proposed
Subordinate Local Law for at least 21 days (the Consultation Period) by:
Publishing a consultation notice about the proposed Subordinate Local Law at least once in a
newspaper circulating generally in the local government’s area;
Displaying the consultation notice in a conspicuous place at the Tewantin Council Office from
the first day of the Consultation Period until the end of the last day of the Consultation Period;
Making a copy of the proposed Subordinate Local Law available for inspection at the Tewantin
Council Office and on Council’s website during the Consultation Period; and
Making copies of the proposed Subordinate Local Law available for purchase at the Tewantin
Council Office and available for download from the Council’s website during the Consultation
Period.
Page 82 of 122
Section 83
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
The abovementioned consultation notice must state:
The name of the proposed Subordinate Local Law;
The name of the proposed authorising Local Law;
The purpose and general effect of the proposed Subordinate Local Law;
The length of the Consultation Period and the first and last days of the period;
That during the Consultation Period copies of the proposed Subordinate Local Law are
available for viewing and purchase at the Tewantin Council Office and for viewing and
downloading from Council’s website; and
That written submissions by any person supporting or objecting to the proposed Subordinate
Local Law may be made and given to the Council on or before the last day of the Consultation
Period stating:
(i) The grounds of the submission; and
(ii) The facts and circumstances relied on in support of the grounds.
Previous Council Consideration
Ordinary Meeting, 28 August 2014, Item 7, Page 4
That Council note the report by the Disaster Management & Public Order Manager to the
Infrastructure & Services Committee Meeting dated 19 August 2014 and adopt the Council Local
Law Making Process as set out in Attachment 1 to the report.
Finance & Risk
There is a risk if Council does not continue with the Approved Process that the existing local laws
will fail to meet Council’s needs and achieve the strategic objective of having a practical and
relevant local law system in place to protect the Noosa community.
External Consultation - Community & Stakeholder
In accordance with the Subordinate Local Law making process, the public will be consulted and
invited to make written submissions supporting or objecting to the proposed local laws on or before
the last day of the consultation period.
In developing the proposed Subordinate Local Laws Ron Thomas, the Disaster Management &
Public Order Manager has consulted externally with: Surf Life Saving Queensland; the Department
of Transport and Main Roads; the Department of Local Government, Community Recovery and
Resilience; Hastings Street Association; and Queensland Health.
Internal Consultation
The development of the proposed Subordinate Local Laws has involved extensive internal
consultation across all areas of Council, which included the establishment of a working committee
made up of Council Staff from various business areas, and Cr Wellington and Cr Wilkie.
Prior to this recommendation to adopt to propose to make the proposed Local Laws and proposed
Subordinate Local Laws, the laws have been provided to the Mayor, CEO, all Councillors,
Department Directors, Executive Manager, Governance Advisor and various managers and
Council Officers for feedback.
Page 83 of 122
Section 84
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
Departments/Sections Consulted:
X Community Services X Planning & Infrastructure
Disaster Management & Public Order Building & Plumbing Services
Waste & Environmental Health DA Planning
Community Facilities Strategic Land Use Planning
Cultural Facilities Asset Design & Investigations
Asset Planning
Civil Operations
Environment
X Executive Office X Corporate Services
Community Engagement Finance
Customer Service ICT
Executive Support Procurement & Fleet
Governance Property & Facilities
Human Resources Revenue Services
Page 84 of 122
Section 85
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
ATTACHMENT 3
Page 85 of 122
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
ATTACHMENT 3
as
or MENLO ECOL eNO LOCAL LAW MAKING
PROCESS
Corporate Plan Reference: Setting Policy and Strategy
Adopted by Council: 28 August 2014
Policy Owner and Department: Director, Community Services
Introduction.
In accordance with the “Local Government Act 2009” (“the Act”), this document sets out the
procedure Noosa Council will use when making local laws. In particular when making:
a) Model Local Laws
b) — Interim Local Laws
c) Other Local Laws
d) Subordinate Local Laws
Relevant sections of the Act.
Division 2 Making, recording and reviewing local laws
$28 Power to make a local law
(1) A local government may make and enforce any local law that is necessary or convenient for the
good rule and local government of its local government area.
(2) However, a local government must not make a local law—
(a) that sets a penalty of more than 850 penalty units for each conviction of failing to comply
with a local law, including each conviction when there is more than 1 conviction for a
continuing offence or repeat offence; or
(b) that purports to stop a local law being amended or repealed in the future; or
(c) about a subject that is prohibited under division 3.
$29 Local law making process
(1) A local government may decide its own process for making a local law to the extent that the
process is not inconsistent with this part.
(2) A local government makes a local law by passing a resolution to make the local law.
(3) If a local government proposes to make a local law about a matter (the new local law) and there
is an existing local law about the same matter that would be inconsistent with the new local law, the
local government must amend or repeal the existing local law so that there is no inconsistency.
Note— The new local law may include the amendment or repeal of the inconsistent law in the same
instrument.
(4) An interim local law must include a provision stating when the law expires.
(5) A local government must ensure its local laws are drafted in compliance with the guidelines
issued by the Parliamentary Counsel under the Legislative Standards Act 1992, section 9 for local
laws and subordinate local laws.
(6) To remove any doubt, it is declared that a local government does not have to carry out any
public consultation before making either of the following—
(a) an interim local law;
(b) a local law that only incorporates a model local law and does not contain an anti-
competitive provision.
Page 85 of 122Section 86
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
Page 86 of 122
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
How this procedure is to be used.
The process identified in this document is to be used whenever the council decides to make a new
local law (including a local law that amends an existing local law) unless the procedure is amended
or replaced by a future council resolution.
Council can at any time make a resolution pursuant to section 29(1) of the Act and decide on a
different process for making a local law, provided the process complies with Chapter 1, Part 3 of
the Act.
A. Making a local law that is a model local law
The process (“model local law making process”) stated in this resolution must be used to make
a local law that is an adopted model local law.
Step 1 By resolution, propose to adopt the model local law.
Step 2 If the model local law proposed for adoption contains an anti- competitive
provision comply with the procedures prescribed under a regulation for the review
of anti-competitive provisions.
Step 3 By resolution, Council must decide whether to:
(a) make the local law and, if there is an existing local law about the matter that
is inconsistent with what is adopted amend or repeal the existing local law so
that there is no inconsistency (amendment or repeal of the inconsistent law
may be done in the same instrument adopting the local law); or
(b) proceed with the making of the proposed local law with amendments; or
(c) not proceed with the making of the proposed local law.
If Council resolves to proceed with the making of the local law with amendments,
the use of the model local law making process is to be discontinued, and the
proposed adoption of the model local law with amendments must then be
progressed using the “other local law making process” (provided separately),
commencing at step 2.
If the Council resolves to adopt and make the model local law without
amendments, continue this process at step 4.
Step 4 Let the public know that the local law has been made, by publishing a notice of
the making of the local law in the gazette, fully complying with the
requirements set out in section 29B(3) of the Local Government Act 2009, and on
the local government's website, fully complying with the requirements set out in
section 29B(4) of the Local Government Act 2009, within 1 month after the day
when the local government made the resolution.
Step 5 As soon as practicable after the notice is published in the gazette, ensure
that a copy of the local law may be inspected and purchased at the Tewantin
Council Office, and be viewed and downloaded from the Council's website.
Step 6 Within 14 days after the notice is published in the gazette, give the Minister:
(a) acopy of the notice; and
(b) acopy of the local law in electronic form.
Step 7 Update the Council’s register of its local laws.
Page 86 of 122Section 87
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
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PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
B. Making a local law that is an interim local law
The process (“interim local law making process”) stated in this resolution must be used to make
a local law that is an adopted interim local law.
Step 1 By resolution, propose to adopt the interim local law.
Step 2 Consult with relevant government entities about the overall State interest in the
proposed interim local law, if the interim local law does not incorporate a model
local law or is a subordinate local law.
Step 3 By resolution, Council must decide whether to:
(a) adopt and make the proposed interim local law and, if there is an existing
local law about the matter that is inconsistent with what is adopted amend or
repeal the existing local law so that there is no inconsistency for the period
of effect of the interim local law (amendment or repeal of the inconsistent
law may be done in the same instrument adopting the local law); or
(b) proceed with the making of the proposed interim local law with
amendments; or
(c) not proceed with the making of the proposed interim local law.
If Council resolves to proceed with the making of the interim local law but not to
set an expiry date for the interim local law, the use of the interim local law making
process is to be discontinued, and the proposed adoption of the local law with
amendments must then be progressed using the “other local law making process”
(provided separately), commencing at step 2.
If the Council resolves to adopt and make the interim local law with or without
amendments, continue this process at step 4.
Step 4 Let the public know that the interim local law has been made, by publishing
a notice of the making of the local law in the gazette, fully complying with the
requirements set out in section 29B(3) of the Local Government Act 2009, and on
the local government’s website, fully complying with the requirements set out in
section 29B(4) of the Loca/ Government Act 2009, within 1 month after the day
when the local government made the resolution.
Step 5 As soon as practicable after the notice is published in the gazette, ensure
that a copy of the interim local law may be inspected and purchased at the
Tewantin Council Office, and be viewed and downloaded from the Council’s
website.
Step 6 Within 14 days after the notice is published in the gazette, give the Minister:
(a) acopy of the notice; and
(b) copy of the interim local law in electronic form.
Step 7 Update the Council’s register of its local laws.
Page 87 of 122Section 88
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
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PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
C. Making a local law that is an “other” local law
The process (“other local law making process”) stated in this resolution must be used to make a
local law other than:
(a) amodel local law; or
(b) an interim local law; or
(c) asubordinate local law.
Step 1 By resolution, propose to make the proposed local law.
Step 2 Consult with relevant government entities about the overall State interest in the
proposed local law.
Step 3 Consult with the public about the proposed local law for at least 21 days (the
“consultation period”) by:
(a) publishing a notice (a “consultation notice”) about the proposed local law at
least once in a newspaper circulating generally in the local government's
area; and
(b) displaying the consultation notice in a conspicuous place at the Tewantin
Council Office from the first day of the consultation period until the end of the
last day of the consultation period; and
(c) making a copy of the proposed local law available for inspection at the
Tewantin Council Office and on Council’s website during the consultation
period; and
(d) making copies of the proposed local law available for purchase at the
Tewantin Council Office and available for download from Council's website
during the consultation period.
The consultation notice must state:
(a) the name of the proposed local law; and
(b) the purpose and general effect of the proposed local law; and
(c) the length of the consultation period and the first and last days of the
period;
(d) that during the consultation period copies of the local law are available for
viewing and purchase at the Tewantin Council Office and for viewing and
downloading from Council’s website; and
(e) that written submissions by any person supporting or objecting to the
proposed local law may be made and given to the Council on or before the
last day of the consultation period stating-
(f) | the grounds of the submission; and
(g) the facts and circumstances relied on in support of the grounds.
If the Council decides, by resolution, that the proposed local law only amends an
existing local law to make an insubstantial change, the Council may proceed to
Step 6 without satisfying step 3 or step 5.
Step 4 If the proposed local law contains an anti-competitive provision; comply with the
procedures prescribed under regulation for the review of anti-competitive
provisions. For avoidance of doubt, step 3 and this step 4 may be undertaken
concurrently.
Page 88 of 122Section 89
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
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PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
Step 5 Accept and consider every submission properly made to Council.
A submission is properly made to Council if it:
(a) is the written submission of any person about the proposed local law; and
(b) states:
(i) | the grounds of the submission; and
(ii) | the facts and circumstances relied on in support of the grounds; and
(c) is given to Council on or before the last day of the consultation period.
Step 6 By resolution, decide whether to:
(a) proceed with the making of the proposed local law as advertised; or
(b) proceed with the making of the proposed local law with amendments; or
(c) not proceed with the making of the local law.
If the Council resolves to proceed with the making of the local law with
amendments, and the amendments are substantial, the Council may again
(a) consult with the public at step 3; and
(b) accept and consider every submission properly made to the Council at
step 5.
For the avoidance of doubt, if an amendment changes an anti-competitive
provision, the Council must again comply with the procedures prescribed under a
regulation for the review of anti- competitive provisions for the amended anti-
competitive provision.
Step 7 Subject to section 29A (4) of the Local Government Act 2009, proceed further in
making the proposed local law.
Step 8 Let the public know that the interim local law has been made, by publishing
a notice of the making of the local law in the gazette, fully complying with the
requirements set out in section 29B(3) of the Local Government Act 2009, and
on the local government's website, fully complying with the requirements set out
in section 29B(4) of the Local Government Act 2009, within 1 month after the day
when the local government made the resolution.
Step 9 As soon as practicable after the notice is published in the gazette, ensure
that a copy of the local law may be inspected and purchased at the Tewantin
Council Office, and be viewed and downloaded from the Council’s website.
Step 10 Within 14 days after the notice is published in the gazette, give the Minister:
(a) acopy of the notice; and
(b) acopy of the local law in electronic form.
Step 11 Update the Council’s register of its local laws.
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PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
D. Making a subordinate local law
The process (“subordinate local law making process”) stated in this resolution must be used to
make a subordinate local law.
Council may start the process for making a subordinate local law even though the process for
making the local law (including a model local law) on which the subordinate local law is to be based
(the “proposed authorising local law’) has not finished.
Council may use steps 1 to 5 of the subordinate local law making process (other than actually
making the subordinate local law) before the proposed authorising local law is made if:
(a) in making the proposed authorising local law, the Council has to satisfy:
(i) | the model local law making process; or
(ii) | the other local law making process; and
(b) if the proposed authorising local law is made under the other local law
making process- the notice about the subordinate local law under step 2 of
the subordinate local law making process is published no earlier than
the notice about the proposed authorising local law under step 3 of the
other local law making process is published.
Step 1 By resolution, propose to make the proposed subordinate local law.
Step 2 Consult with the public about the proposed subordinate local law for at least 21
days (the “consultation period”) by —
(a) publishing a notice (a “consultation notice”) about the proposed
subordinate local law at least once in a newspaper circulating
generally in the local government’s area;
(b) displaying the consultation notice in a conspicuous place at the
Tewantin Council Office from the first day of the consultation period
until the end of the last day of the consultation period;
(c) making a copy of the proposed subordinate local law available for
inspection at the Tewantin Council Office and on Council's website
during the consultation period; and
(d) making copies of the proposed subordinate local law available for
purchase at the Tewantin Council Office and available for download
from Council’s website during the consultation period.
The consultation notice must state:
(a) the name of the proposed subordinate local law; and
(b) the name of-
(i) the local law allowing the proposed subordinate local law to be
made; or
(ii) if Council has started the process for making a subordinate local
law even though the process for making the proposed authorising
local law on which the subordinate local law is to be based has not
finished — the proposed authorising local law; and
(c) the purpose and general effect of the proposed subordinate local law; and
(d) the length of the consultation period and the first and last days of the
period;
(e) that during the consultation period copies of the proposed subordinate
local law are available for viewing and purchase at the Tewantin Council
Office and for viewing and downloading from Council’s website; and
(f) that written submissions by any person supporting or objecting to the
proposed subordinate local law may be made and given to the Council on
or before the last day of the consultation period stating-
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PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
(i) the grounds of the submission; and
(ii) | the facts and circumstances relied on in support of the grounds
Step 3 If the proposed subordinate local law contains an anti-competitive provision;
comply with the procedures prescribed under a regulation for the review of
anti-competitive provisions. For avoidance of doubt, step 2, and this step 3, may
be undertaken concurrently.
Step 4 Accept and consider every submission properly made to Council.
A submission is properly made to Council if it:
(a) is the written submission of any person about the proposed subordinate
local law; and
(b) states:
(i) the grounds of the submission; and
(ii) the facts and circumstances relied on in support of the grounds; and
c) — is given to the Council on or before the last day of the consultation period.
Step 5 By resolution, decide whether to:
(a) make the proposed subordinate local law as advertised; or
(b) make the proposed subordinate local law with amendments; or
(c) not proceed with the making of the subordinate local law.
If the Council resolves to proceed with the making of the local law with
amendments, and the amendments are substantial, the Council may again-
(a) consult with the public at step 2; and
(b) accept and consider every submission properly made to the Council at
step 4.
Step 6 Let the public know that the interim local law has been made, by publishing
a notice of the making of the local law in the gazette, fully complying with the
requirements set out in section 29B(3) of the Local Government Act 2009, and on
the local government’s website, fully complying with the requirements set out in
section 29B(4) of the Local Government Act 2009, within 1 month after the day
when the local government made the resolution.
Step 7 As soon as practicable after the notice is published in the gazette, ensure
that a copy of the local law may be inspected and purchased at the Tewantin
Council Office, and be viewed and downloaded from the Council’s website.
Step 8 Within 14 days after the notice is published in the gazette, give the Minister:
(a) acopy of the notice; and
(b) acopy of the local law in electronic form
Step 9 Update the Council's register of its local laws.
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PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 3 FEBRUARY 2015
CLOSED SESSION
8 SUNDALE GARDEN VILLAGE –
PLANNING & ENVIRONMENT COURT APPEAL NO. D215/2012
Docum ent in for matio n
Author Manager, Planning & Environment
Planning & Infrastructure Department
Index ECM / Case/ D215/12
Attachments
REASON FOR CLOSED SESSION
This report was considered in closed session in accordance with Section 275 (1) of the Local Government
Regulation 2012, which permits the meeting to be closed to the public for business relating to the
following: -
(f) starting or defending legal proceedings involving it
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