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2015-02-03 Planning & Organisation Committee Agenda
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Page 25 of 122
QUARTERLY ORGANISATIONAL PERFORMANCE REPORTING
Benchmark is shown by red line, Trend is shown by black line
Measure esr
% of requests completed within target date x month Call volumes x Average seconds of "wait" time in phone queue (month!
Indicator of whether service levels are satisfactory Service timeliness / capacity to respond
100% 120
80%
90
60%
60
40%
20% 30
0% 0
July Aug Sept Oct Nov Dec July Aug Sept Oct Nov Dec
Comment Comment
Measure esr
Number of calls exceeding target wait time (1 minute % of planning applications decided within 20 business da
Service timeliness / capacity to respond Service timeliness
2000 100%
1750
80%
1500
1250 60%
1000 40%
750
20%
500
250 0%
July Aug Sept Oct Nov Dec
Q Oct Nov Dec @MCU m@Reconfiguration mOp Works Op Works(Veg) m#PBA umTotal
Comment Comment
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