2017-11-07 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                            7 NOVEMBER 2017


BRANCH ACTIVITIES                          RECENT ACHIEVEMENTS                             CURRENT PRIORITIES                           THE NEXT QUARTER
Business as Usual activities                  Recent internal customer service               Continued provision of a high level       Continued provision of a high level
Support the organisation with payroll,          survey indicated a high level of                of service                                   of service
work health and safety, recruitment             satisfaction with the Branch core
and on-boarding and workplace                   activities
relations

Community Engagement
Website Project                                Draft Strategy                               Progress ‘clean up’ of website             Complete ‘clean up’ of website
                                               Content Maintenance Schedule                 Progress Action plan                       Commence upgrade
                                                 active and Web Authors ‘cleaning             Brief LGAQ on work to upgrade
                                                 up’ the site.                                  website
                                               Web Authors trained                          Website maintenance management
                                               New search bar installed                       while back-fill position is recruited
Internal Communications Project                Strategy complete                            Office 365 training plan                   Intranet upgrade
                                               Roll-out of Phase 1 begun                    Phase 1 progress                           Phase 1 of progress
Intranet Project                               Draft Strategy                               Drive ‘clean up’ of intranet               Upgrade Intranet
                                               Content Maintenance Schedule
                                                 active and Web Authors ‘cleaning
                                                 up’ site
                                               Web Authors trained
Waste Reduction & recycling Plan – Roll-      communications: letters,                      Addressing/monitoring community            Promotion to ensure correct use of
out of new garden waste bins                    infographics, advertising, social               concerns on new bins via social              all bins and reduce contamination
                                                media campaign, media releases                  media/website/letters to the editor
                                              Mulch advertising                             Mulch advertising/promotion
                                                                                              Support waste team
Messages on Hold project                      Identification of need to bring this in-      Working with ICT to develop in-            MOH procedure and team training
                                                house rather than outsource – cost              house process for monthly
                                                saving                                          messages on hold.
Social Media Management Plan                  Consultation with NSC Social media            Draft Management Plan – supports           Implementation of SM Management
                                                administrators                                  SM Policy                                    Plan
                                              Consultation with external SM
                                                experts
Corporate Enewsletter promotion               Enewsletters in new template going            E-newsletter promotional plan              Greater promotion of E-newsletter
                                                out monthly to 1,700 residents and
                                                promotion via social media
Business as Usual activities                  Support for Project teams going out           Communications/YSN/event/video             Your Say Noosa Promotion
                                                for consultation: planning/YSN/video/           for Noosa Parade Upgrade; Botanic          Face to face engagement


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