220711 Noosa Oyster Project - CEMP

   4.4. Complaints
         Community groups, clients, interested parties, etc may advise of practices, activities and
         processes that are related to the environment by a variety of methods. These may include a
         non-conformance report, fax/letter, telephone complaint, newspaper/magazine report and
         verbal protest.

         On receipt of a complaint, the person receiving the complaint will notify the Project
         Manager and the complaint will be recorded using the Environmental Complaint Form
         (see Attachment 2). The Project Manager will follow up the complaint and take
         corrective action as required.

   4.5. Corrective Action
         A non-conformance occurs when a procedure or environmental control is not followed or
         does not perform as required by this EMP. M&J Marine will monitor non-conformances to
         the EMP and initiate corrective and preventive action where required. All non-
         conformances will be recorded on the Non-Conformance Report Form (see Attachment
         2). M&J Marine will undertake corrective action in case of incidents that have an
         environmental impact or works not carried out according to the required standard.
         Procedures for identifying corrective action include:

          •    an EMP review;

          •    investigation into the causes of incidents and recording of the results; and

          •    evaluating further environmental risks.




M&J Marine Services                            Page 20                    Environmental Management Plan