2019-12-11 SM Agenda - Item 1 - Attachment 1 DRAFT 20191202-Noosa Plan Consultation Report

3.4    Website and Your Say Noosa
The draft Noosa Plan was available for viewing on Council’s website via the Your Say Noosa website.
This page also provided over 20 fact sheets on key topics in the Noosa Plan including:
   The various towns and villages addressed in Local Plans
   Rural and Rural Residential areas
   Centre Zones
   Industry Zones
   Dwelling Houses
   Working from Home
   Use of Residential Properties for small scale visitor accommodation
   Tourist Accommodation
   Food and Beverage businesses
   Biodiversity, Waterways and Wetlands Overlay
   Flooding, Coastal Hazards and Climate Change
   Overlays and Subdivision
   The Local Government Infrastructure Plan (LGIP)
A series of short video clips were also developed on the following topics:
   Starting new businesses
   Housing choice
   Rural Areas
These clips were used in social media posts, available on Council’s website and formed part of the
TV ad campaign.

3.5    Social Media
During the course of the consultation period regular posts were put on Council’s Facebook page
highlighting changes in the draft Plan and promoting “pop-up” sessions. Statistics indicate Facebook
ads reached 34,048 people and 16,763 people watched at least 75% of the video.
Individual Councillors used their own pages to raise awareness of the plan. The draft Plan also
received substantial attention on other social media sites such as the Noosa Community Notice
Board and lead to at least one community of interest page dedicated to the draft Plan.

3.6    Dedicated Customer Service Office
The permanent display for the draft Plan was housed in Pelican Place, 3 Pelican Street Tewantin
(two doors down from Council’s Chambers). The display was staffed 8:30am to 5:00pm Monday to
Friday for the duration of the public notification period. Note that the display was not open during
the four public holidays that fell during that period, nor did those days contribute to the calculation of
the consultation period.
High numbers of people came to ask questions of staff with 775 walk-in enquiries recorded. A further
625 phone enquiries were received and 120 email enquiries. Staff showed customers how to
navigate the site, read the electronic scheme, find their property on the mapping platform and
download fact sheets on places and issues. The main display at Pelican Place Tewantin had a
dedicated customer computer available to use for this purpose.




Consultation Report - Consideration of Submissions on the New Noosa Plan                           Page 7