2019-02-12 Attachment 1 to Item 7 - Short Term Accom Online Platform Issues Paper

8.2      Establish Key Performance Indicators
In order to provide measurable and objective standards to track progress and implement change,
Council could consider the use of key performance indicators (KPI’s) to measure the performance
of any responsive actions implemented. Suggested KPI’s could include:
 Housing affordability (using median house and unit prices and tracking month to month or year
    to year changes),
   Number of specific complaints received by Council’s Customer Service Branch; and
   Availability and suitability of permanent rental stock (using number of houses/units tenanted,
    weekly median rents and the proportion of permanently rented properties with one, two and three
    bedrooms to measure suitability).


8.3      Monitoring, Registration and Information Collection
Without accurate data to understand the volume and scope of short-term rental accommodation in
Noosa, Council is currently hindered in its ability to achieve equity in the collection of the Tourism
and Economic Levy, measure and understand the quantity and diversity of short-term rental
accommodation being offered over time, and ensure compliance with planning and safety.

The following responsive actions area available to Council include:
 Continue working with Bnbguard to obtain data, information and establish an effective and robust
   monitoring system.
 Ensure that all online sites are monitored, not just the main sites such as Airbnb, Stayz and
   Tripadvisor, as forcing only one site to comply or register is likely move hosting to other sites. A
   monitoring and registration system needs to span all sites, or will likely be ineffective.
 Continue to lobby for a state-based mandatory registration scheme, to be administered by local
   governments, forcing online accommodation letting platforms to divulge addresses.
 Continue to lobby the Queensland Government to investigate the creation of a model local law
   that would mandate the establishment registers of all short-term rental properties, and to
   implement penalties for non-compliance.
 Consider setting up a register of short-term rental properties beginning with known properties
   and allowing an opt-in opportunity for other property owners willing to comply.


8.4      Legislative and Planning Responses
There are a number of legislative and planning responses that Council can potentially take to
address the issues and challenges arising from short-term rental platforms, some of which are
already underway and actioned.


8.4.1    Clarify PPR and Owner-Occupied
It will be prudent to develop and adopt a definition of Principal Place of Residence (PPR) for the
purposes of rateability and levying, as there are two aspects to owner occupied properties that are
assumed to be PPR’s. An owner occupier may rent out a room and remain present in the property.
Alternatively, a property may be vacated by the owner-occupiers for a period of time to allow short-
term letting while they are not present in the property. In both instances the property is a PPR,
however Council does not wish to levy properties in which the owner-occupier is present during
periods of short-term letting.




Short Term Accommodation - Online Platform Response Issues Paper                               Page 33