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2019-05-07 Services & Organisation Committee Agenda
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AGENDA
Services & Organisation
Committee Meeting
Tuesday, 7 May 2019
commencing at 1.30pm
Committee Room, 9 Pelican Street, Tewantin
Committee: Crs Joe Jurisevic (Chair), Frank Pardon, Tony Wellington, Frank Wilkie
“Noosa Shire – different by nature”
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Section 2
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
TABLE OF CONTENTS
ITEM PAGE
ATTENDANCE & APOLOGIES -
PRESENTATIONS -
REPORTS FOR CONSIDERATION OF THE COMMITTEE 3
1 TOURISM NOOSA SPONSORED EVENTS 2019-20 - TEMPORARY EVENT
PERMIT APPROVALS 3
2 NAMING OF THE NOOSA BOTANIC GARDENS SHADE HOUSE 8
REPORTS FOR NOTING BY THE COMMITTEE 10
3 OPERATIONAL PLAN PROGRESS REPORT - 3RD QUARTER 2018-19 10
4 CORPORATE SERVICES DEPARTMENT UPDATE - 3RD QUARTER 2018-19 25
5 COMMUNITY SERVICES DEPARTMENT UPDATE - 3RD QUARTER 2018-19 33
6 CAPITAL PROGRAM DELIVERY STATUS - 3RD QUARTER 2018-19 42
7 INFRASTRUCTURE SERVICES DEPARTMENT UPDATE - 3RD QUARTER 2018-
2019 53
8 EXECUTIVE SERVICES DEPARTMENT UPDATE - 3RD QUARTER 2018-19 63
CLOSED SESSION -
Page 2 of 71
Section 3
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
REPORTS FOR CONSIDERATION OF THE COMMITTEE
1 TOURISM NOOSA SPONSORED EVENTS 2019-20 - TEMPORARY EVENT PERMIT
APPROVALS
DOCUMENT INFORM AT ION
Author Property Manager, Clint Irwin
Corporate Services Department
Index ECM/ Subject/ 34.6 – Licences/Permits/Registrations
Attachments 1. Tourism Noosa Sponsored Events 2019/20
EXECUTIVE SUMMARY
Property Branch meets with Tourism Noosa representatives on a two monthly basis. At the
March 2019 meeting, Tourism Noosa provided a list of events it intends to conditionally fund and
promote to 31 July 2020. As a condition of funding, each event organiser must obtain a
Temporary Event Permit from Council. The final determination regarding permit approval rests
with Council.
Council officers have no objection to providing in-principle approval for the events listed in
Attachment 1 to this report subject to Council’s normal assessment and approval processes.
However, it is recommended Council not provide in-principle approval for the Maze Art Street
Village 2019 event and the Beach Club 2019 event at this time but consider these events at a
later date when complete applications have been made that includes evidence of support from
the Hastings Street Association as key stakeholder.
This report also recommends event applications received within four months of the proposed
event commencement date (which is the timeframe noted on Council’s Temporary Event
Application form for High Impact events) be charged additional administrative fees relating to the
necessary resourcing impact resulting from the reduction in the timeframe for application
assessment.
RECOMMENDATION
That Council note the report by the Property Manager to the Services & Organisation Committee
Meeting dated 7 May 2019 and:
A. Note the list of events provided by Tourism Noosa proposed for conditional sponsorship in
Attachment 1 to this report to 31 July 2020 which is a requirement of the funding
agreement between Council and Tourism Noosa;
B. Provide in-principle approval of those events subject to each event submitting a Temporary
Event Application, satisfactory assessment and provision of appropriate permit conditions
to manage each event;
C. Not provide in-principle approval for the Maze Art Street Village 2019 event or the Beach
Club 2019 event but consider these events at a later date subject to each receiving
stakeholder support from the Hastings Street Association; and
D. Note event applications received within 4 months of the proposed event commencement
date will be charged additional administrative fees relating to the necessary resourcing
impact resulting from the reduction in the timeframe for application assessment.
Page 3 of 71
Section 4
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
REPORT
On 18 August 2017, a new funding agreement (the Agreement) was finalised between Tourism
Noosa and Council. The term of the Agreement is 1 July 2017 – 30 June 2020 and it addresses
funding arrangements, strategy and planning requirements and the responsibilities of both parties
in relation to managing events. In accordance with the Agreement, Tourism Noosa must provide
to Council by 31 July each year, a list of events it intends to conditionally fund and promote.
Tourism Noosa must also ensure it includes as a condition of grant funding that the event
organiser obtain a Temporary Event Permit from Council. The final determination regarding
permit approval rests with Council.
Council’s Property Branch meets with Tourism Noosa representatives on a two monthly basis. At
the last meeting held in March, Tourism Noosa provided a list of events proposed for conditional
funding and promotion (see Attachment 1).
Tourism Noosa Sponsored Events 2019-20 – Attachment 1
Council officers have no objection to providing in-principle approval for the events listed in
Attachment 1 subject to exceptions noted in this report and each event organiser submitting a
Temporary Event Application, satisfactory assessment and provision of appropriate permit
conditions to manage each event.
The following commentary is provided for noting and further consideration:
Tourism Events proposed for Noosa Main Beach remain unchanged from the event listing
approved at Council’s May 2018 Ordinary Meeting (see events highlighted yellow); and
Other highlighted events are noted as ‘Conditional’ in Attachment 1 because these events
have not provided evidence to Tourism Noosa of stakeholder support from the Hastings
Street Association.
A summary of the event details for both events is included below:
Maze Art Street Village
The Maze Art Street Village event was held in July 2018 as part of the Noosa Alive! festival. In
2019, the Maze Art Street Village event is proposed to be held in August/September as a
standalone event, a month later than the Noosa Alive! festival. Further details include:
Applicant - Wonderland Inc.
Event dates – 30 August 2019 to 1 September 2019.
In 2018, an event was held in the Maze carpark by Beachfront Company Pty Ltd on behalf of
Noosa Alive!
The proposed event is not part of this year’s Noosa Alive! festival which is held between 19 -
28 July 2019.
The event is proposed to comprise:
Jazz, blues and soul acts.
Youth performers, orchestras.
Gourmet food and locally produced wine and beer etc.
Market style stalls
Page 4 of 71
Section 5
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
The Beach Club
The Beach Club event is a new proposal to celebrate the start of summer. Further details include:
Applicant - Wonderland Inc.
Event dates - 29 November to 1 December 2019.
International sand sculpting and outdoor art.
Night cinema.
Day and night venue.
Ticketed areas.
Casual seating enjoying the sun.
Summary
This report recommends that Council provide in-principle approval of the events listed in
Attachment 1, subject to each event submitting a Temporary Event Application, satisfactory
assessment by Council officers and provision of appropriate permit conditions to manage
each event.
It is proposed in-principle approval is not provided for the Maze Art Street Village 2019 event
and the Beach Club 2019 at this time, however both events can be considered at a later date
subject to each receiving support from the Hastings Street Association.
It is recommended applications received within 4 months of the proposed event
commencement date (which is the timeframe noted on Council’s Temporary Event
Application form for High Impact events) be charged an additional administrative fee relating
to the necessary resourcing impact resulting from the reduction in the timeframe for
application assessment
Previous Council Consideration
Ordinary Meeting Minutes, 17 May 2018, Item 4, Page 15
That Council note the report by the Property Manager to the Services & Organisation Committee
Meeting dated 8 May 2018 and
A. Note the list of events provided by Tourism Noosa proposed for conditional sponsorship in
Attachment 1 to this report to 31 July 2019 which is a requirement of the funding
agreement between Council and Tourism Noosa; and
B. Provide in-principle approval of those events not taking place on Main Beach, and provide
in-principle approval of those events on Main Beach that require the beach or water as a
core element, subject to each event submitting a Temporary Event Application, satisfactory
assessment and provision of appropriate permit conditions to manage each event; and
C. Provide in-principle approval for Noosa Food & Wine Festival 2019 and Noosa Alive 2019
except for the Noosa Food & Wine Festival and Noosa Alive activities to take place on
Main Beach, but instead consider these activities at a later date, most particularly following
assessment of this year’s Noosa Food & Wine and Noosa Alive events, and also following
further discussions with the event operators about alternative sites for those activities in
2019.
Finance
A review of the fee structure has been undertaken for event application fees and these fees are
adopted as part of Council’s annual budget.
Page 5 of 71
Section 6
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
Risks & Opportunities
Risks
There is considerable relationship and reputational risk involved in Council approving events
which do not have appropriate stakeholder support. Hence, it is recommended Council not
provide in-principle approval for the Maze Art Street Village 2019 event and the Beach Club 2019
event at this time.
Opportunities
Approval of the listed events allows Tourism Noosa and event organisers to undertake and
finalise event programs, marketing and planning. Event debriefings will be undertaken with
Tourism Noosa and event organisers as required and issues of significance pertaining to
particular events and their impact will be subject to further discussion with Council.
Consultation
External Consultation - Community & Stakeholder
Tourism Noosa Ltd.
Hastings Street Association
Internal Consultation
Director Corporate Services
Property Officer
Departments/Sections Consulted:
Chief Executive Officer Community Services x Corporate Services
Executive Officer Director x Director
Executive Support Community Development Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws X Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 6 of 71
Section 7
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
Page 7 of 71
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
ATTACHMENT 1
Tourism Noosa Sponsored Events proposed for conditional
funding and promotion requiring a Temporary Event Permit 2019-20
Pomona King of the Mountain Festival 28 July 2019 29 July 2019
Noosa Strade Bianche 10 August 2019 11 August 2019
Noosa Classic 2019 18 August 2019 18 August 2019
Noosa Jazz Party 23 August 2019 1 September 2019
Wild Women Adventure Race 19 October 2019 19 October 2019
Australian Body Art Festival 4 April 2020 5 April 2020
Note — Event dates do not include set up and pack down timeframes
Page 7 of 71Section 8
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
2 NAMING OF THE NOOSA BOTANIC GARDENS SHADE HOUSE
DOCUMENT INFORM AT ION
Author Project Support Officer, Kimberly Elliott
Infrastructure Services Department
Index ECM / Projects (T1) / Botanic Gardens Shade House / CAP.WORK 500594
ECM / Properties (T1) / Botanical Gardens, Lake Macdonald
ECM / Subject / Project Management / Parks & Reserves
Attachments Nil
EXECUTIVE SUMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Project Support Officer to the Services & Organisation
Committee Meeting dated 7 May 2019 and agreed to name the Noosa Botanic Gardens shade
house the “Noosa Botanic Shade Garden”.
REPORT
1. Background
An inspection of the existing Botanic Gardens shade house in 2017 revealed structural issues
and subsequently the shade house was closed to the public for safety reasons. Temporary repair
work to the structure allowed the existing plant display to be maintained, while a design for a
replacement shade structure was completed.
A site sensitive shade canopy design has been finalised, including a formal entry gate. The entry
gate provides an opportunity to formally name the structure and to assist in improving community
visibility of the project and the Noosa Botanic Gardens.
The name of the shade house is required to allow pre-fabrication of the entry gate in accordance
with the current construction schedule.
2. Community Engagement process
Staff and community groups associated with the Noosa Botanic Gardens suggested a number of
names. Ultimately, all groups agreed on “Noosa Botanic Shade Garden” as being instantly
identifiable.
Previous Council Consideration
In May 2014, Council adopted a policy on the naming of roads, parks, community infrastructure
and street numbering:
Page 8 of 71
Section 9
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
Ordinary Meeting Minutes, 1 May 2014, Item 1, Page 11
That Council note the report by the Business Support Officer to the General Committee Meeting
dated 28 April 2014 and the further report to the Ordinary Meeting dated 1 May 2014; and
A. Repeal the Naming of Parks, Places, Community Infrastructure, Roads and Street
Numbering Policy that transferred to the Noosa Council from the Sunshine Coast Regional
Council under the Local Government (De-amalgamation Implementation) Regulation; and
B. Adopt the Naming of Roads, Parks, Community Infrastructure and Street Numbering Policy
(Attachment 1).
The Policy can be found on Council’s website -
https://www.noosa.qld.gov.au/documents/40217326/4c233f34-62c4-4b1c-93cb-f6b554ce4017
Finance
Nil.
Risks & Opportunities
The naming of the structure provides a unique identifier for this new Council asset and greater
community awareness.
Consultation
External Consultation - Community & Stakeholder
The Noosa District Orchid & Foliage Society
The Friends of the Noosa Botanic Garden.
Internal Consultation
Council’s Botanic Gardens Team
Infrastructure Planning, Design and Delivery Branch
Departments/Sections Consulted:
Chief Executive Officer Community Services Corporate Services
Executive Officer Director Director
Executive Support Community Development Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development X Infrastructure Services
Director Director X Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development X Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning X Infrastructure Planning,
Design and Delivery
Page 9 of 71
Section 10
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
REPORTS FOR NOTING BY THE COMMITTEE
3 OPERATIONAL PLAN PROGRESS REPORT - 3RD QUARTER 2018-19
DOCUMENT INFORM AT ION
Author Chief Executive Officer, Brett de Chastel
CEO’s Office
Index ECM/ Subject/ Corporate Planning
Attachments 1. Operational Plan Progress
2. Key Performance Indicators
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Chief Executive Officer to the Services & Organisation
Committee Meeting dated 7 May 2019 providing an update on progress with the implementation
of the Operational Plan to 31 March 2019 and details of Council’s Key Performance Indicators.
REPORT
As usual, this quarterly report is in two parts. The first part provides Council with an overview of
progress in implementing the annual Operational Plan. The second part focuses on the Key
Performance Indicators (KPIs) which are reported to Council on a quarterly basis.
To provide context about how our organisational reporting to Council works, the following graphic
is provided:
This report relates to the third quarter of the 2018/19 financial year for the Operational Plan and
some management KPIs.
Page 10 of 71
Section 11
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
1. OPERATIONAL PLAN UPDATE
Only the major initiatives are included in the Operational Plan with day to day “business as usual”
activities included in Branch Plans.
The Branch Plans are being used by Managers to manage day to day activities. They are an
effective tool for ensuring that all of the “business as usual” activities are undertaken and that any
minor projects are followed through. They are reported to Council by Directors on a quarterly
basis and those reports are on this round of Council meetings.
Details of each Operational Plan project is set out in Attachment 1 with an assessment of
whether the issue is completed, on track or behind schedule. Comments are also provided for
the information of Councillors about the status of each issue. It is important to note that this is
“as at 31 March” i.e. the end of the third quarter and in some instances, the actions have been
advanced further since that time.
There are 28 initiatives in the 2018/19 Operational Plan. The current status of those projects is:
Status Quarter 1 Quarter 2 Quarter 3
(July – Sept 2018) (Oct – Dec 2018) (Jan – Mar 2019)
Not started 3 2 0
Behind Schedule 3 3 5
On Track 22 20 20
Completed 0 3 3
The table below highlights some specific Operational Plan issues that may be of interest to
Council.
Initiatives Comment
Environment Strategy A draft Environment Strategy is currently out for community consultation.
Yurol and Ringtail Forest The Joint Transition Committee has met three times to manage the day-
Project to-day transition process. The first tranche of the transfer of State
Forest to National Park (approximately 340 ha) is almost complete.
Noosaville Library This project was completed and officially opened on 30 November 2018
refurbishment and the new refurbished library is operating well.
New Planning Scheme The draft planning scheme is currently open for community consultation
until 20 May 2019. A comprehensive community engagement process
has been underway since the draft scheme was adopted for the purpose
of community consultation.
Noosa Transport Strategy Council adopted a series of actions to alleviate the transport congestion
over the Christmas and Easter periods. Those actions were
implemented successfully over those periods and the results will be
reported to Council in due course.
Asset Management Plans The Stormwater Asset Management Plan was adopted in February
2019.
Noosa North Shore This project was delayed as a result of native title issues associated with
Campground the land swap but the project is proceeding for the areas not affected by
that issue. A tender for project work closed in December 2018 and we
are also awaiting the result of a State infrastructure grant application.
Page 11 of 71
Section 12
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
Initiatives Comment
Tewantin Administration The roof refurbishment is now underway which includes the installation
Building Master Plan of solar panels. A comprehensive security audit has been undertaken
and we are implementing some improvements for security and DDA
compliance regarding access.
Revenue Diversification This project was delayed due to other emerging priorities (e.g. TAFE)
Project but a review of the Sunrise Beach shops was completed in December
2018 with those recommendations being assessed. A draft Revenue
Diversification Strategy and Project Plan has been developed and is
being considered by the Executive Team.
Bi-annual Community This survey began on 29 March 2019. The survey is being conducted
Satisfaction Survey by Market Facts Qld of residents using the same methodology as the
2017 survey. Result should be available to be reported to Council in
June/July.
Review of Community This review has now commenced with workshops being held with
Engagement Strategy Councillors and the Executive Team.
2. KEY PERFORMANCE INDICATORS
As Council would be aware, KPIs were first developed for our organisation at the beginning of
2014/15. 30 management KPIs were developed and 16 of those KPIs are reported to Council on
a quarterly basis.
As far as the CEO is aware, we are one of the few Councils in Queensland to make this KPI
information available to the public via “non-confidential” reports. The KPIs are included in
Attachment 2.
The key issues arising from an assessment of the KPIs for the first quarter are as follows:
Our People
In relation to Workplace Health and Safety, our insurance rate has peaked and is beginning
to decline following improved performance. There is a normally a couple of years lag
between an improvement in performance and a reduction in premiums. The 2018/19 rate
was 1.807% (expressed as a percentage of payroll cost) but the 2019/20 rate will be
1.773%.
Personal leave was up again in February and March quarter after lower levels in the first 5
months.
Our staff turnover rate remains below other Councils. In the March quarter, staff turnover
was 3.5% which was slightly higher than historic levels.
Our Customers
Over the last few years, the total number of customer requests received by Council has
remained relatively high. Our Customer Service Manager has begun to focus on providing
follow up reports to managers to ensure that they follow up on any outstanding customer
requests.
The average time to process planning applications is variable. Council has recently
decided to add additional resources to our Development Assessment team to assist in that
regard.
Page 12 of 71
Section 13
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
Our Finances
Our financial KPIs measure solvency, investment performance and outstanding rates. All
of these KPIs continue to be on track.
Council receives a financial performance report at the end of each month which provides a
more detailed analysis of Council’s financial position. Council receives a detailed report on
Capital Works progress every quarter with such report being on this round of meetings.
Our Systems and Processes
The use of the App – Snap Send Solve continues to grow year on year with some recent
promotion to encourage its use. We are one of the largest users of that App. The
aspirational long term goal of 40% may be achievable. 33% of requests for service lodged
with Council in March were lodged electronically.
The “web chat” facility enabling customers to “chat” live online via our website with a
customer service officer is operational but there is still relatively low customer take up.
Previous Council Consideration
Quarterly reports are provided to Council outlining our progress with the Operational Plan.
Finance
The projects within the Operational Plan are reviewed and funded as part of Council’s annual
budget process.
Risks & Opportunities
A failure to achieve the outcomes set out in the Operational Plan would be problematic. In some
cases, projects may take longer than anticipated to achieve the best outcome.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
The details of each of the Operational Plan activities have been provided by relevant
Departments.
Departments/Sections Consulted:
X Chief Executive Officer X Community Services X Corporate Services
Executive Officer Director Director
Executive Support Community Development Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
X Executive Services X Environment & Sustainable Development X Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
X Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 13 of 71
Section 14
ATTACHMENT 1
Page 14 of 71
OPERATIONAL PLAN 2018-19 PROGRESS REPORT ATTACHMENT 1
THE NOOSA ENVIRONMENT
No. Project Responsibility ter Status
1 Adopt and initiate implementation of Environment Director Environment & Sustainable A draft for community consultation was approved by Council at the February On track @
Strategy Development Ordinary Meeting and community consultation was undertaken in February
and March. The results of this consultation are currently being incorporated
into the draft, and a draft Implementation Plan is being developed to
accompany the final version of the strategy.
2 Finalise contracts for Yurol & Ringtail Forest Chief Executive Officer Transition Committee has met on three occasions to work through details of On track Q
enviornmental project and establish Transition Committee tenure and other issues. The first tranche of State Forest (approx 340ha) is
currenty being transferred into National Park.
3 Adopt and initiate implementation of Noosa River Director Environment & Sustainable Consultation on the draft Noosa River Plan was undertaken from 20/7/18 to On track @
Management Plan Development 26/8/18 with a significant level of engagement and response. The response
was reported back to Council and two follow-up detailed workshops have
been undertaken on Management Responsibilities and Fisheries
Management. Work still in progress on the fisheries aspect, with a
consultancy report on future fishing options due to be completed in April to
inform Council's position. The plan is also being re-drafted strategically to
reflect feedback from the community, as well as issues as they continue to
emerge.
4 Continue implementation of Zero Emissions Action Plan Environmental Services Manager An update was reported to Council in February 2019. The procurement On track @
and review the Zero Emissions Noosa Strategy process is underway for the innovative flexible solar panels for the curved roof
of the Noosaville Library. Retrofitting of inefficient lighting at Tewantin Admin
Building with LEDs has been completed. Procurement process underway for
Solar PV at the Noosa River Holiday Park and the Cooroy Butter Factory.
Meetings have been held with landfill gas experts to consider options to
reduce the emissions at the landfill. Ongoing involvement with ZEN Inc.
activities.
5 Implementation of Council's Zero Waste Strategy Director Environment & Sustainable Survey of all areas of Council business complete and an analysis of impacts Behind Schedule @
- initiate plastic free for Council business operations Development and opportunities underway. Draft policy to be developed and workshopped
with Council. Some areas of the business already eliminating or changing.
Sustainability initiatives also being considered in events policy.
6 Implementation of State government Waste Levy Waste and Environmental Health Domestic Waste volumes provided to Department of Environment and On track Q
Manager Heritage Protection to facilitate advance domestic levy payment to Council.
Automated reporting system using weighbridge software under development
to facilitate monthly waste invoices to be raised by the Department of
Environment & Heritage Protection. Levy to commence 1 July 2019.
Page 14 of 71Section 15
Page 15 of 71
OPERATIONAL PLAN 2018-19 PROGRESS REPORT
THE NOOSA COMMUNITY
No. Project Responsibility Update STEELE)
1 Adoption of Cultural Plan and development of a 2019 Director Community Services Final Draft of Cultural Plan and 2019 Action Plan approved and adopted in Completed @
Action Plan December 2018. Implementation of Cultural Plan underway.
2 Adoption of Community Health and Wellbeing Plan and Director Community Services Community consultation completed. The final version of the Health & Ontrack @
development of a 2019/20 Action Plan Wellbeing Plan is currently being prepared for presentation to Council.
3 Begin construction of an iconic playground at Cooroy Infrastructure Planning, Design and Detailed design is nearing completion. Awaiting results of application for grant Behind Schedule Oo
following community consultation Delivery Manager funding.
4 Complete Noosaville Library refurbishment Libraries & Galleries Manager Noosaville Library re-opened on 26 November 2018. New refurbished library Completed @
operating successfully.
5 Implementation of Sport and Active Recreation 2018/19 Director Community Services A number of key initiatives have been completed including: On track @
Action Plan * Development and endorsement of the Regional Difficult to Locate Sports
Facilities Plan in partnership with Gympie and Sunshine Coast Councils;
* Successful funding applications and program delivery eg Get Out Get Active
Teenagers, Come and Tri Adventure Racing, Game on Qld, Female Facilities
Program funding;
* Come and Try Sports Days including a Commonwealth Sports Gala Day (in
the lead up to the Commonwealth Games);
* Supporting an application for Noosa headland and adjacent beaches to
become a World Surfing Reserve;
* Development and endorsement of the Noosaville Foreshore Land Use
Master Plan;
* Continue to provide sport field maintenance and community project grants,
building insurance cover and water rebates to eligible not for profit sport and
active recreation providers.
6 Complete construction of Park Road Boardwalk Project Infrastructure Planning, Design and Construction is complete. The Project has now transitioned to maintenance Completed @
Delivery Manager phase. Capital Works Executive to consider the future of the temporary path
in the new year.
Page 15 of 71Section 16
Page 16 of 71
OPERATIONAL PLAN 2018-19 PROGRESS REPORT
THE NOOSA ECONOMY
No. Project Responsibility Update TEL
1 Finalise tenure and operating arrangements for the Economic Development Manager Following the official opening in September 2018, the lease tenants are On track @
Peregian Digital Hub settled upstairs and a growing number of co-workers are established
downstairs. The March quarter has been strong for co-worker demand with 8
new members signed-up. Four technology meetup groups are now
headquartered at the hub. School holiday programs planned for Easter
Holidays are sold out.
2 Continue implementation of Local Economic Plan with a Economic Development Manager A Local Economic Plan (LEP) Scorecard was published in March 2019. This On track @
focus on the priority sectors of rural enterprise, digital, Scorecard included details of the status of 68 actions included in the LEP,
sustainable tourism and health and wellness (including with 53 or 77% either completed or progressing well. Recent highlights
aged care) include the continued strengthening of the Noosa Education and Training
Alliance (NETA), the launch of a new economic reporting tool (id.economy)
and the extensive engagement of businesses as part of the New Planning
Scheme consultation.
3 Continue collaboration with Tourism Noosa on Chief Executive Officer The Sustainable Tourism Stakeholder Reference Group is continuing to meet On track @
Sustainable Tourism Stakeholder Reference Group to work through issues raised. A separate report on the Group's progress was
reported to Council in February 2019. The group are working towards a joint
declaration/statement that articulates a joint vision for sustainable tourism.
Page 16 of 71Section 17
Page 17 of 71
OPERATIONAL PLAN 2018-19 PROGRESS REPORT
LONG TERM PLANNING FOR NOOSA SHIRE
No. Project Responsibility Update Status
1 Complete State interest review and community Director Environment & Sustainable Community consultation is underway until 20 May 2019. A series of pop-ups On track @
consultation for draft new Noosa Planning Scheme Development across the Shire have occurred with hundreds of enquiries about the new
draft scheme occurring. Once public engagement finishes, submissions will
be reviewed and the scheme will be reviewed for any proposed changes prior
to coming back to Council. Further state sign off is required prior to final
adoption.
2 Progress remaining matters associated with the Property Manager The primary action plan for the Foreshore Plan comprised the 10 items in On track @
Noosaville Foreshore Land Use Master Plan Council’s resolution. All have been actioned, and those requiring
ownership/action by other Departments (Items E, F, G & H) have been
discussed with those Departments to progress.
3 Implementation of Noosa Transport Strategy priority Director Infrastructure Services Easter period transport trials underway. Evaluation of trial data to be reported On track @
actions to Council post-Easter.
4 Commence the Noosa North Shore Campground Property Manager Tender closed December 2018. Currently awaiting decision regarding Behind Schedule @
redevelopment potential Queensland government grant funding.
5 Complete detailed Asset Management Plans Asset Planning Manager Council adopted the Stormwater Asset Management Plan at the February Behind Schedule Oo
2019 Council meeting. Ongoing development of the Buildings and Facilities &
Parks and Playgrounds Asset Management Plans.
6 Finalise Climate Change Adaptation Plan and initiate Director Environment & Sustainable Updated modelling (i.e. additional scenarios) completed on schedule. Work On track @
implementation of actions Development on risk analysis delayed due to above but now progressing. Biodiversity
component being finalised. Submission of Coastal Hazard Adaptation Plan to
State still expected by end 2018/2019 Financial Year. The Climate Change
Adaption Plan (encompasses the whole of LGA) is partially delayed due to the
diversion of resources for draft planning scheme consultation.
Page 17 of 71Section 18
Page 18 of 71
OPERATIONAL PLAN 2018-19 PROGRESS REPORT
EXCELLENCE AS A COUNCIL
No. Project Responsibility Update PTET
1 Complete the review of service levels for key Council Executive Officer All external services have been completed and reviewed by Councillors in On track @
services December as part of the pre budget considerations. For internal services,
most will be completed in time for the 2019/20 budget documentation.
2 Continue the development of the Tewantin Administration Director Executive Services DDA compliance assessments being undertaken. Safety improvements to be Behind Schedule O
Building Master Plan implemented.
3 Continue the transition to Technology One Ci Anywhere Director Corporate Services Enterprise cash receipting upgrade completed in December 2018. Business On track @
products analytics dashboard reporting continuing to progress. Procure to pay Ci
Anywhere implementation expected to be finalised in early June 2019.
Property and rating transformation project co-ordinator resource appointed
and project underway.
4 Continue to provide excellence in customer service Director Executive Services Online chats offered 697 interactions to the contact centre for the third On track @
through an increased number of online communication quarter. Online requests again equalled 32% of all requests lodged with
tools and channels Council during this period.
5 Undertake bi-annual Community Satisfaction Survey and Director Executive Services The survey undertaken by Market facts Qld. of 400 residents commenced on On track @
review performance outcomes the 29 March 2019. A report containing the results of the survey is expected
to be presented to Council in June/July.
6 Review Council’s Community Engagement Strategy and Director Executive Services Since the commencement of the new Communications and Community On track @
operations Engagement Manager in December 2018, a project plan for the development
of the strategy has been prepared and initial workshops with Councillors and
the Executive Team has been conducted.
7 Commence the Revenue Diversification Project and Director Corporate Services Project plan and strategy developed and being discussed by the Executive On track @
strategic land review Team in April 2019. Sunrise Beach Neighbourhood Shopping Centre review
completed in December 2018. Recommendations are being assessed.
Page 18 of 71Section 19
ATTACHMENT 2
Page 19 of 71
ORGANISATIONAL PERFORMANCE REPORTING ATTACHMENT 2
OUR PEOPLE
Measure Measure
afety of the workplace
30 BM nnn a nner nnn eee ne eee ene
25
wt tC
‘o | CUO
‘| AG
5 vose*” —
» ~ & & & * & & a s “ 2014/15 2015/16 2016/17 2017/18 2018/19 2019/20
S
Comment Comment
Duration is defined as the average days lost per lost time injury. The formula is No. of
work days lost / No. of lost time injuries.
Measure Measure
500 6
400 5
“As ‘ 7
oo TN BOS - ee
100 Barwa
BEEREEEE '
° 0
Sp ot oF wt fF wo ww yt yt
Sick leave <5 days wCarer's leave <5 days we s we e oF & * & a — we ys”
Comment Comment
2016/17 data is shown by dotted purple line. 2017/18 data is shown by black line
Page 19 of 71Section 20
Page 20 of 71
Staff turnover rate as percentage of establishment level
Purpose
‘To track staff turnover over time and identify trends
6%
4%
ri
=
2%
ov —_
Sept Dec March June
Comment
2017/18 annual figure is 8.2%; 2016/17 annual figure is 8.9%;
2015/16 annual figure is 13.06%; 2014/15 annual figure is 11.06%.
Annual average for category 4 Councils (2014) is 10.6%
Data recorded on a quarterly basis.
2016/17 data is shown by dotted purple line. 2017/18 data is shown by black line
Page 20 of 71Section 21
Page 21 of 71
OUR CUSTOMERS
Measure Measure
Number of requests received x month % of requests completed within target date x month
Purpose Purpose
Level of customer demand & whether service levels appropriate Indicator of whether service levels are satisfactory
2250 100%
2000
1750 = FUN. 80% | sO pL} *
1500 > —— > * tom, . “e ¢
®agunteann, &, .¢ 4 ae?
1280 14 ' = 60% “egg unet® _
1000 ———<<$<<<—
750 —————————_—_——_- o%
500 ——_—_—___ i
250 ————————————-
0 20% —_—_——_——————_-
July Aug Sept Oct Nov Dec Jan Feb March April May June
@ All others = Local Laws w Parks 0%
u Waste Management @ Works Operations w@ Environmental Health July Aug Sept Oct Nov Dec Jan Feb March April May June
Comment Comment
Categories show the 'Work Groups' that on average receive the highest number of
requests each month.
Measure Measure
Average seconds of "wait" time in phone queue % of planning applications decided within statutory timeframe
Purpose Purpose
Service timeliness / capacity to respond Service timeliness
120 100%
90 | we 80%
* 60%
* o® f%
60 + oeeueee® - *e, fro —
one” . ° %, 40%
io* =
30 - 20%
0 0%
3s S oh Ss a Jan Feb March
Spe ot oF wt eh w < we wF yw ye MCU @ Reconfiguration # Op Works ™ Op Works (Veg) # DBW ™ RAP w Total
Comment Comment
2016/17 data is shown by dotted purple line. 2017/18 data is shown by black line Page 21 of 71Section 22
Page 22 of 71
% of building information requests completed within statutory time Average processing time 20 day plumbing applications
frame
Service timeliness Level of activity & service
20
| - 7 i 7 “ a i ON 18 — , s
- | | - 7 - 7 | | | . :
0% ss + oF wt SF oF SF ged vr
July Aug Sept Oct Nov Dec Jan Feb March April May June s we & * & < vw w s
Comment Comment
2016/17 data is shown by dotted purple line. 2017/18 data is shown by black line
Page 22 of 71Section 23
Page 23 of 71
OUR FINANCES
Measure Measure
Investment return 0.25% above benchmark (UBS Bank Bill index) Rate arrears ratio <5%
Purpose Purpose
Performance of invested ratepayer funds Measures the efficiency of Council's collection of rates and charges
1.0% 15%
0.8% rm
a %s
a "eee, 10%
0.6% ~ vs 7 =
NY \ A ome ‘ ,
0.4% ( — f f
Ne / i i y s =>
*
e
- WN Ta
July Aug Sept Oct Nov Dec Jan Feb March April May June July Aug Sept Oct Nov Dec Jan Feb March April May June
Comment Comment
Measure
Working capital ratio > 2 (times)
Purpose
Measures Council's ongoing solvency
10
8
6 . rs *s @anst® : a
4 ae i
| GORE EEE
RR EREEE
oO ~
Se es _ oF et oF WP GF eH yr
Comment
2016/17 data is shown by dotted purple line. 2017/18 data is shown by black line Page 23 of 71Section 24
Page 24 of 71
OUR SYSTEMS & PROCESSES
Measure Measure
% of requests for service that were lodged electronically % of payments made electronically
Purpose Purpose
Identify growth of online services Identify growth of online services
40% 100% —
90% , ms es
80% TT TT a
| ae ee o Tea
CONE of
“al GbhHEHEEHESE
A eeeneeeeeae wn PEI LI LILI LILI
a = — >a Sd > °
10% ~—alhhBEHEHEE SE
OT = HAE
0% | om PU
July Aug Sept Oct Nov Dec Jan Feb March April May June 0% | | | | | | | | |
WE requests Email (incl. requests via mobile applications) July Aug Sept Oct Nov Dec Jan Feb March April May June
c t c t
omen This KP| includes all payments made to Council via electronic means (including BPAY,
direct debit, via Council's website, at Australia Post outlets etc)
2016/17 data is shown by dotted purple line. 2017/18 data is shown by black line
Page 24 of 71Section 25
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
4 CORPORATE SERVICES DEPARTMENT UPDATE - 3RD QUARTER 2018-19
DOCUMENT INFORM AT ION
Author Director Corporate Services, Michael Shave
Corporate Services Department
Index ECM/ Subject/ Branch Management/ Corporate Services
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Director Corporate Services to the Services & Organisation
Committee Meeting dated 7 May 2019 providing an update on operations of the Corporate
Services Department for the period 1 January to 31 March 2019.
REPORT
The adopted organisation structure includes the following branches under the Corporate Services
Department:
Director’s Office
Financial Services;
ICT (including Records);
Procurement & Fleet;
Property; and
Revenue Services.
Corporate Services primarily provides internal support to the other Council Departments, with the
exception of the Director’s Office involvement in strategic Council issues and projects, and the
Property branch that deals primarily with land and property management issues.
This report provides a brief summary regarding recent performance, current priorities and future
initiatives for the department.
Page 25 of 71
Section 26
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
CORPORATE SERVICES DEPARTMENT
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Directors Office
Revenue Diversification Project Strategy drafted and project plan Establishment of working team to Finalisation of draft strategy and
finalised and discussed with review strategy and project plan project plan.
Executive Team. Action plan development including Identification of pilot projects.
resource allocation.
Grant Funding Opportunities Grant applications submitted for Continue to monitor external funding Continue to monitor external funding
State Government 2019-2021 Local streams for future grant streams for future grant
Government Grants and Subsidies opportunities. opportunities.
funding round (Hinterland
Playground and North Shore
Campground Upgrade).
Grant application submitted and
successful for next round of the
Federal Government Bridge Renewal
Program (2 timber bridges – Kin Kin
and Cooran).
Final grant claims submitted for Mary
River Road and Old Noosa Road
bridge replacements.
Financial Services
Budget Budget review 3 (BR3) for final Finalisation of draft 2019/20 budget Adoption of 2019/20 budget by the
2018/19 budget adjustments adopted and supporting financial policies. end of June.
by Council. Ongoing monthly budget reporting
2019/20 budget development in and support.
progress.
Assets Capitalisation of constructed and Assess desktop indexation Continued asset capitalisation to
developer contributed assets to revaluation outcomes for all asset address backlog in Work in Progress
complete the year-end process. classes. (WIP).
Finalisation of the stormwater assets Organisational guideline and
reconciliation between Technology procedures revised for asset
One asset register and GIS. capitalisation and data responsibility.
Development of data improvement
roadmap for validating asset data for
all asset classes.
Page 26 of 71
Section 27
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Statutory Reporting, Risk Management QAO planning audit completed for Preparation for interim external Preparation for 2018/19 year end
and Audit Compliance the 2019 year. financial audit by QAO in May. statutory reporting and final external
Review the implications of changes financial audit.
to accounting standards.
Treasury, Investments and Banking QTC review of Council cash holdings Finalise rollout of new integrated Investment portfolio managed to
undertaken to determine optimal EFTPOS devices at remaining ensure optimal return for Council in
targets to maximise ratepayer equity. Council facilities. alignment with Investment Policy
QTC credit review undertaken to requirements.
assess council’s credit rating for loan
borrowings.
Integrated EFTPOS devices installed
in customer service, libraries and
waste management sites.
Business As Usual Activities Monthly financial performance Refine the grant reporting process to Quarterly performance plan reviews
reporting. ensure transparency of timing and for all staff.
Automation of monthly reports to availability of grant funds.
maximise efficient work practices. Expand the suite of user-friendly
reporting dashboards to meet
management needs.
ICT
Technology One (T1) CI Anywhere (web Implementation of single touch Implementation of Procure to Pay Property and rating project
browser based) functionality to simplify payroll to meet ATO requirements. CIA upgrade for purchasing implementation.
systems and make them accessible on Successful upgrade to the latest T1 systems.
mobile devices software version.
GIS Mapping Planning scheme mapping published Ongoing updating of datasets and Planning scheme updates.
online. responding to customer requests.
Added Koala hot spots to mapping to
help with pre-work assessments.
Locations of photos now mapped in
recordkeeping system (ECM).
ICT Security Implemented monthly cyber security Reviewing risks and prioritising Continuous improvement of ICT
training. controls. security to meet emerging threats.
Reviewed administrative access. Implementation of new security
controls to address risks identified
by Information Security Framework.
Page 27 of 71
Section 28
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
ICT Strategy and roadmap Monthly steering group meetings Continuing positive partnership with Progressing implementation.
held with T1. TechnologyOne to progress Adoption of the project evaluation
Bi-monthly Council ICT Steering projects. framework.
Group meetings. Work on a project evaluation
framework to help ensure ICT
projects are scoped accurately and
successful.
Business as Usual activities Business continuity plan tested. Replacing ten-year-old network Replacement of old printers and
equipment. reduction in the number of devices.
Swipe to release printing for
Tewantin office to reduce printing
and provide better security.
Procurement & Fleet
Fleet Replacement and Maintenance 2019/20 Fleet and Plant capital 2018/19 Fleet and Plant capital Internal stakeholders/staff updated
Program budget replacement program replacement program on target. in relation to the delivery of the
completed. Final body builds expected to be 2018/19 Fleet and Plant capital
Fleet registrations common expiry completed by June 2019. replacement program.
date completed. Ongoing maintenance for fleet and
small plant remains on budget & on
schedule.
Local Buy Alliance Regional Alliance Working Group Collective strategies to be Further meetings scheduled with
established to explore joint confirmed. Local Buy & neighbouring Councils
Procurement strategies. Continued consultation with Local to progress the future joint
Buy regarding updated or new procurement opportunities.
contract arrangements that are
available to staff use.
Undertake early adoption project with Procurement module now in T1 Final testing to be undertaken prior Project completion revised with a
Technology One (T1) to implement the preview environment & ongoing to go – live in production. June 2019 target date.
new CI Anywhere Procure to Pay (P2P) testing is being undertaken. Staff training to be confirmed.
Departmental Purchasing Officers to
module Scoping for stage 2 of P2P project
Preparation for the training of staff liaise with the business units as
(automatic invoice matching,
under final development. necessary.
supplier portals).
Page 28 of 71
Section 29
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Vendor Panel Marketplace Vendor Panel e-procurement module Ongoing training and education for Ongoing engagement with internal
can now be used for all quotes and staff around Vendor Panel in stakeholders & key staff to ensure
tenders across Council. preparation for the new T1 P2P the Vendor Panel quotation tools are
module rollout used for all quotations and tenders.
Business as Usual activities 2018/19 capital and operating Procurement and Contracts Branch Work closely with stakeholders
budgets on target. to continue to support staff across regarding their FY18/19 projects.
Multiple tenders awarded and results the organisation with
published on the Council website. procurement/contract activities
Departmental Purchasing Officers including quotations, tenders,
network monthly meetings continue. expressions of interest and ongoing
Monthly Fleet Advisory team contracts advice.
meetings undertaken to discuss and Upcoming tenders under
manage all fleet matters. development that require significant
WH&S Safety Hazard inspections Procurement support.
completed.
Property
Holiday Parks Work Health and Safety hazard Noosa River Holiday Park - Consideration of future management
inspections completed at all holiday complete scope for site metering services for the Noosa North Shore
parks. options and tariff review. beachfront campground (after
Boreen Point Campground Services Smooth transition to new Boreen redevelopment).
Contract Tender – contract awarded. Point Campground manager.
Boreen Point Campground – develop Noosa River Holiday Park road
tender process for new management resurfacing works.
agreement.
Holiday Park 2019/20 budgets
completed.
Development and finalisation of Executed tenure agreements: The following leases to be signed: Continue with expired community
community tenure documents with o Annual permit renewals issued o Kin Kin Sport and Recreation tenure renewals.
community groups. o Noosa Malibu Club (new tenure Progress capital works projects and
Wallum Lane) operational maintenance on
o Draft lease issued to Cooroy community properties for 2018/19.
Badminton. Report Peregian Beach tenure EOI
Sunshine Coast Sports Aviators Inc. outcomes to Council
– Tingira Crescent – finalising permit
and management agreement.
Prepare Peregian Beach SLSC EOI
documents.
Page 29 of 71
Section 30
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Development and finalisation of Assignment of slipway lease. Draft lease sent to Cooroy RSL for Continuing to liaise with
commercial tenure documents. Cooroy RSL lease executed. execution. stakeholders and Property Manager
Telco lease Cooyar Street Noosa Continuing to align Certificates of regarding Sunrise Beach
Heads executed. Currency for Public Liability to Neighbourhood Shopping Centre
Shop 3 Sunrise Beach financial year. lease options.
Neighbourhood Shopping Centre – Seek tenants for shop 3 and shop 8
lease executed – Sunrise Beach Neighbourhood
Shopping Centre.
Events Policy Events policy approved by Council Stakeholder engagement Report results and
recommendations from stakeholder
engagement
North Shore Campground conceptual Tendering for construction contract Completing tender evaluation phase Works to commence July 2019.
planning & feasibility assessment. for works within existing camping for works.
reserve and wastewater treatment Award contract.
system.
Business as Usual activities Regular meeting with Tourism Noosa Considering Noosa Marathon, Implementation of service review
to discuss events and operational Noosa Food and Wine and Noosa recommendations.
issues. Alive! event applications. Ongoing assessment of applications
Completed Quarter 2 performance Finalising service plan for Lifeguard and permits for use of Council
planning for all staff. Services for Council consideration. owned or managed land.
Various high use permit and Report to May round of Council Annual permit renewals for
temporary event applications meetings regarding tourism events. Commercial Low Use, Street
decided including Shared Mobility Performance and Footpath Trading.
Devices report to April meeting
round.
Pomona Kindergarten Roof
complete.
Tinbeerwah Hall floor complete.
Issued footpath dining quarter 3
invoices.
WH&S Safety Hazard inspections
completed for Lifeguard towers.
Page 30 of 71
Section 31
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Revenue Services
Property and Rating System Issue and collection of January Rate Preparation for the introduction of Finalise budget and prepare new
levy. the State Waste Levy in July Revenue Statement for budget
Issue of Reminder Notices in March. including testing of new waste adoption.
charging structure. Test and finalise preparations for
Undertake general rate modelling to July levy including changes to waste
aid in budget development. charges.
Commence work on introduction of
new rating software.
Business as Usual activities Pensioner claim done for January Undertake data integrity checks, Response to customer queries re
levy. including PPR and Tourism Levy January rate levy.
State Emergency levy returns checks. Pre July levy pensioner verification.
completed in March. Proceed with recovery action or EOY fire returns and pensioner
Respond to customer emails and property owners with large arrears. claim.
queries resulting from January levy
and reminder notices.
Page 31 of 71
Section 32
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
Previous Council Consideration
Nil.
Finance
Current business as usual activities and projects of the department are funded within the current
adopted budget.
Risks & Opportunities
Periodic reporting of departmental performance allows Council to fulfil their governance
responsibilities and ensures transparency within the organisation and to the community.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Nil.
Departments/Sections Consulted:
Chief Executive Officer Community Services X Corporate Services
Executive Officer Director X Director
Executive Support Community Development X Financial Services
Community Facilities X ICT
Libraries & Galleries X Procurement & Fleet
Local Laws X Property
Waste & Environmental Health X Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 32 of 71
Section 33
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
5 COMMUNITY SERVICES DEPARTMENT UPDATE - 3RD QUARTER 2018-19
DOCUMENT INFORM AT ION
Author Director Community Services, Kerri Contini
Community Services Department
Index ECM/ Subject/ Branch Manager/ Community Services
Attachments Nil.
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Director Community Services to the Services & Organisation
Committee meeting dated 7 May 2019 providing an update on the operations of the Community
Services Department for the period 1 January to 31 March 2019.
REPORT
The adopted organisation structure includes the following branches under the Community
Services Department:
Director’s Office;
Community Development and Community Grants;
Community Facilities (Including Noosa Community Support, The J, Bicentennial
Community Centre, Noosa Aquatic Centre and Noosa Leisure Centre);
Libraries and Galleries;
Local Laws: and
Waste, Environmental Health and Cemeteries.
This report provides a brief summary regarding recent performance, current priorities and future
initiatives for the Community Services Department for the period 1 January to 31 March 2019.
Page 33 of 71
Section 34
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
COMMUNITY SERVICES DEPARTMENT
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
DIRECTOR’S OFFICE
Rufous St Precinct Development Community engagement undertaken Finalise tender documentation Conduct tender for new Community
regarding Stage 3 schedule of works House
Draft tender documentation
prepared for the new Peregian
Beach Community House and
carpark
Disaster Recovery Disaster Recovery Group Revising Recovery sub-plans with Undertake Disaster Evacuation
membership reviewed and initial focus on toolbox and checklists for Centre training and exercise
meeting held first 14 days Develop draft Recovery sub-plans
Identifying training requirements for
Recovery Group
COMMUNITY DEVELOPMENT
Social Strategy implementation Adoption of the Regional Difficult to Drafting of the Noosa District and Continue the expansion of the Social
Locate Sports Plan Cooroy Sports Complex Master Services Hub
INSPIRE expo - successful grant- Plans Facilitate an events workshop to
funded youth week event held in Collaborative planning with SCRC help community groups with the
collaboration with the Digital Hub for regional forum on aged-care processes of event management
and Libraries management in disasters (once Events Policy adopted)
Establish a Wellbeing Carers
Program in collaboration with
Community Support and Noosa
Leisure Centre
Facilitate opportunities for young
people to engage with Council -
Youth Engagement Schools Project
Council Community Grants Program inc New Community Grants Policy Assessment and reporting of last Payment and acquittal of Council
RADF adopted (aligning with the new 2018/19 round of Community Grants grants
Environment Grants Policy)
Grants Networks and Nibbles Night
held with 120 people attending
Application period held for
Community Project, Alliance,
Signature Events, RADF and Festive
Season grants
Page 34 of 71
Section 35
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Volunteer Initiatives Presidents’ Workshop held with 35 Secretaries Workshop to be held on Prepare for activities during National
community organisations attending 22 May Volunteers Week and International
Grow Your Arts Workshop held on Heart Week – 60 volunteers Volunteers Day
Social Media registered to obtain their first aid
certificates
Supporting community organisations
with strategic planning advice
Grants - external Submission of RADF grant to Arts Assisting with club State and Continue to prepare for future State
Qld Federal funded capital works and Federal grants for specific
Submission of Move it Grant to projects to the value of $1.2 million projects eg Tewantin Bowls Club,
Australian Sports Commission inc recent $700,000 funding from Touch Football, Cooroy Gymnastics
Federal Govt for Tewantin cricket
lights and Noosa AFL drainage
Business as Usual activities Gallery Trail and Community Venue Meet with sports clubs regarding
Hire now on Council website their sports field turf audits
Red Hot Summer Tour held at the Grow Your Arts Workshop – Plan
Noosa District Sports Complex your Year
COMMUNITY FACILITIES
Noosa Aquatic Centre – financial As at 31 March, revenue ahead of Continue to closely monitor financial Continue to closely monitor financial
performance budget by $30k, expenditure performance. performance.
tracking $18k under meaning net
$48k ahead of YTD budget.
NAC – Keep Watch program Keep Watch program formally Continue to reinforce importance of Continue to reinforce importance of
introduced 1 Dec. There are now active carer supervision and support active carer supervision and support
more stringent active supervision with higher levels of lifeguard with higher levels of lifeguard
requirements for parents/carers of supervision of Leisure Pool at peak supervision of Leisure Pool at peak
young children. times. times.
NAC – major capital works Two tenders released for roof and Review and award tenders in a Finalise all ITQs and complete works
deck works and various works on timely fashion to allow works to in timely manner to minimise
the 50m pool. commence 24 June. duration of pool closure.
Release remaining ITQs
Noosa Leisure Centre – financial As at 31 March, revenue ahead of Continue to closely monitor financial Continue to closely monitor financial
performance budget by $25k, expenditure performance. performance.
tracking $4k over meaning net $21k
ahead of YTD budget.
Page 35 of 71
Section 36
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
NLC – general Highly successful summer trial Finalisation of ITQ process for new Replace air-conditioning in playroom
membership campaign saw more basketball backboards and and enhance café's outdoor roofing
than 200 new patrons trial NLC. structures. for greater weather protection.
Group fitness class attendance up Preparation for large Amma festival Installation of new backboards.
more than 25% on previous years. being held over the last weekend in
LED lights being installed April.
throughout.
The J and BCC – financial performance As at 31 March, revenue behind Continue to closely monitor financial Review areas of underperformance
budget by $33k, expenditure performance. to determine whether any viable
tracking $9k under meaning net improvement opportunities exist.
$24k behind YTD budget.
The J and BCC – general Noosa Alive placed on sale in Gain final certification of all BCC Complete all ITQ works by 30 June.
conjunction with new committee. works to allow for close-out of the Continue to deliver a large number
New USC usage of The J has project. of performances at The J to a high
commenced. Issue and award ITQs at The J for a standard.
BCC extension project works new PA system, loading dock lifting
completed. platform and various deck works.
Noosa Community Support – financial As at 31 March, revenue ahead of Continue to closely monitor financial Determine required changes to
performance budget by $10k, expenditure performance and await outcomes of operations, if any, to achieve zero
tracking $2k over meaning net $8k state QCC funding changes. bottom line impact following possible
ahead of YTD budget. funding changes.
Noosa Community Support – general Staff continue to cope well and Shortlist and interview for the NCS Appoint and induct new Coordinator.
deliver a great service to clients in Coordinator’s role. Issue ITQ for new centre
the face of changes in the Finalise business case for a new management software package.
organisation and industry. centre management software Continue to ensure day to day
NCS Coordinator’s role advertised package. operations are of a high standard.
following resignation of incumbent.
LIBRARIES & GALLERIES
LIBRARIES Mobile Library User Survey Evaluating options for Mobile Library Progress Mobile Library exit strategy
Mobile Library Service Replacement completed – 237 responses end-of-life plan and determine option for
Plan Mobile Library usage analysis Preparing for Councillor Workshop replacement
completed
Research undertaken on options for
library outreach services
Page 36 of 71
Section 37
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Plan and deliver a range of engaging Delivered high-profile literary event – Deliver April School Holiday program Deliver Advance Queensland
public library programs which support Leigh Sales, over 400 people & finalise June/July school holiday Engaging Science Flying Inventors
reading, learning and literacy (including attended program. program
digital literacy) Awarded $9,100 for successful Develop Advance Queensland Plan Advance Queensland Engaging
Advance Queensland Engaging Engaging Science Flying Inventors Science 3D Inventor program to be
Science grant application program held in October/November 2019
Delivered successful Tech Savvy Finalise professional development Deliver emerging technologies
Seniors program between Jan- program for emerging technologies program for council staff
March 2019 with 289 attendees. for council staff Deliver Immerse High 2019 program
Delivered Dec/Jan school holiday Final preparations for Cooroy Fusion Deliver library programs as part of
program, holding 14 events with 489 Festival 2019, Saturday 11th May the Cooroy Fusion Festival 2019
attendees. Registered 183 children Partner with CreateNoosa to deliver
for the Summer Reading Club 3rd annual Immerse High 2019
Application submitted for F5F program in Noosa & Cooroy
Project Grant 2018-1019 to create Makerspaces - Virtual &
children’s Indigenous first words Augmented Reality storytelling
picture book competition for high school students
Deliver capital works and facilities Completed rectification roof works Installation of roof over Cooroy Continue to work with Civil Works on
projects on Noosaville Library in preparation Library air con plant Wallace Park Precinct pavement
for solar panel installation Complete rectification works of upgrade to complete priority sections
external storage area – Noosaville
Library
Finalise solar panel design for
Noosaville Library
GALLERIES Successful delivery of January – Implementation of The force that Continued planning for Floating
Plan and deliver a schedule of engaging March exhibitions: through the green fuse drives the Land Festival.
exhibitions and programs which diversify Tree Place, a curated exhibition flower as an affiliate exhibition of Planning for Lyn McCrea Memorial
and grow audiences; and support local featuring 27 artists ART+CLIMATE=CHANGE 2019. Drawing Prize.
arts practices Taste of Art, a Friends Noosa Delivery of I Hope you get this by Delivery of inaugural Masterclass
Regional Gallery members’ Raquel Ormella, a touring show from series.
exhibition featuring 96 local artists Shepparton Art Museum. Planning for 2020 – 2022 exhibition
Promiscuous Provenance, touring Delivery of Ted Baraclough programs.
exhibition from Shoalhaven Regional exhibition.
Gallery. Delivery of Use, a touring show from
Atlas of the Human Heart by Simone Museums and Galleries
Eisler. Queensland.
Selected Works by Julia deVille. Delivery of Wear to from Here by
Gerhard Herbst.
Page 37 of 71
Section 38
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Noosa Cultural Plan 2018 – 2023 Public Art Audit undertaken Research and audit of Council’s Analysing options for cultural
Implementation New Noosa Regional Gallery pre- cultural development services and development model of delivery
feasibility research started activities
HERITAGE - Plan and deliver key Delivery of Councillor Workshop Develop cemetery database online Continue work on draft Plaques and
Heritage Levy Initiatives & a range of regarding proposed Policy on presence Memorials Policy
Heritage projects and programs Plaques and Memorials Delivery of Heritage Development Finalise 2018-19 oral history
Successful meeting with Kabi Kabi forum recording
to develop relationships Delivery of Australian Heritage Finalise cemetery database
Oral histories interviews undertaken Festival (Heritage Month) program Develop Family History month
Continue recording of oral histories program (delivery in August 2019)
Business as Usual activities Total January – March 2019: Coordinate staff training in Library Finalise Libraries Business
Visitors: Library: 80,367; Gallery: Collections salvage & preservation Continuity Plans
10,888 (Business Continuity Plan action)
Program Attendance: Library: 2665; Trial disaster management actions &
Gallery: 647 scenarios outlined in Libraries
Business Continuity Plans
Library Loans:132,262 (inc
renewals) (exc renewals total
112,808)
Draft Libraries Business Continuity
Plan completed
LOCAL LAWS
Manage Local Laws compliance 917 Customer Requests Jan – Mar Continuing to conduct early patrols Undertake analysis of dog attacks to
2019 to address illegal camping identify potential common elements
31 reported Dog attacks Jan – Mar Investigation of dog attacks Develop proactive responsible dog
2019 Working with Properties team to ownership program
Media undertaken regarding dog respond to electric scooter matters Monitor and review compliance
attacks areas
36 Illegal camping patrols
undertaken
3808 Local Laws Infringements
issued
Supported Go Noosa transport
strategy
Page 38 of 71
Section 39
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Staffing Trial of 2 up staffing improving safety Reviewing roles and responsibilities Onboarding of Appeals &
and confidence of staff in preparation for recruitment to new Prosecutions Officer
Review undertaken of appeals and Local Laws roles
prosecutions model
Recruitment complete to re-
designed Appeals & Prosecutions
Officer
WASTE & ENVIRONMENTAL
HEALTH
Waste Management Contract Commenced filling stages 3 and 4 of Review methane collection system Complete the ATC concept design
Cell 2.2. and methodology for improved gas for new cell 2.3 in preparation for
capture through changes to landfill detailed design.
capping. Closure of North Shore Transfer
Station and expansion of waste
collection services to that area.
Waste Levy Attended State Government training Submit landfill application for State Roll-out Waste Levy
program on levy ready requirements. Government approval of resource Communications Plan
Commenced negotiations with recovery areas and separate Inform landfill customers of levy
Newcastle Weighing to amend our disposal areas. implications in the absence of State
software for the Levy Conduct volumetric surveys of Government action.
landfill and waste stockpiles for Prepare the Wasteman database for
State Government. approval by Department of
Environmental Services
Container Refund Scheme Scheme is operating in Noosa but Provide local member of parliament Enter into an agreement with Visy
with limited access to disposal with council's position on use of land recycling for sharing the CRS
locations and refund centres. for refund centres and collection revenue after 30 June 2019, for
Initial payment for November and points. future years.
December MRF recycling has been
identified and offered to council.
MOU with Unity Water MOU Partners engaged Ramboll to Continue attending meetings with Finalise the outcomes of the
undertake feasibility study. MOU partners to discuss alternative investigations to date and report to
Progressed the review by attending waste management solutions with council on next steps.
several meetings with MOU the consultant.
partners.
Health Inspection Program Licensed premises inspection Action taken to suspend the licence Preparing for the licensing of public
program on track of 1 food premise until improvement pools and inspection of industrial
notice requirements fulfilled. premises
Page 39 of 71
Section 40
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Vector Control Regular treatment of salt marsh Controlling fresh waste mosquito Anticipating a reduction in mosquito
areas undertaken breeding adjacent to urban areas impacts as we move into cooler
Significant fresh water breeding from and providing advice to the public. weather.
rainfall in urban areas required
fogging and supportive programs
Business as Usual activities Waste Audit of units and resorts Interpreting the waste audit data Workshop results of the waste audit
waste bins with Council and proposals to
Continued to develop cemeteries’ improve waste diversion through
database for online access to burials behavioural change.
information in the shire. Report on the proposed “on
property” annual kerbside collection
service.
Page 40 of 71
Section 41
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
Previous Council Consideration
Nil.
Finance
The Department has delivered a strong first three quarters of the 2018/19 year with all branches
in a positive financial position in relation to the YTD budget.
Risks & Opportunities
The introduction of the State Waste Levy remains as the Department’s most immediate
challenge. The Waste team have preparations well in hand and will commence implementation of
the communication plan this quarter.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Community Services’ Managers and Coordinators contributed to the preparation of the quarterly
departmental update report.
Departments/Sections Consulted:
Chief Executive Officer X Community Services Corporate Services
Executive Officer X Community Development Financial Services
Executive Support X Community Facilities ICT
X Libraries & Galleries Procurement & Fleet
X Local Laws Property
X Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 41 of 71
Section 42
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
6 CAPITAL PROGRAM DELIVERY STATUS - 3RD QUARTER 2018-19
DOCUMENT INFORM AT ION
Author Asset Planning Manager, Bryan O’Connor
Index ECM/ Subject/ 2018-2019 Annual Capital Works Program
Attachments 1. Capital Projects Delivery Status - 23 April 2019
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Asset Planning Manager to the Services & Organisation
Committee Meeting dated 7 May 2019 providing an update on the projects being delivered
throughout the 2018/19 Capital Program.
REPORT
The purpose of this report is to inform Council of the overall status and associated activities of
the Capital Program for the third quarter of the 2018/19 financial year.
There are currently 119 projects listed in the 2018/19 Capital Program, with a total allocated
budget of $28,390,657. This is inclusive of all carryover projects, budget reviews and recent
emergent works.
1. Tender Preparation
Throughout the third quarter, the Design and Delivery staff have allocated resources to the
preparation of tenders for a number of projects. Tender preparation and procurement activities
are lengthy periods of any project and as a result, there has been less construction activity
occurring throughout the third quarter in comparison to previous years. The tenders are in
various stages of progress and are detailed below.
Tenders currently awarded and in construction
Noosa Heads - Demolition of the SLSQ Storage Shed
Noosa River Holiday Park V Drain
Lake Macdonald – Noosa Botanic Gardens Shade Structure
Pomona - Stan Topper Park Basketball Court Renewal
Pomona - Joe Bazzo Park BBQ and Pathways
Castaways Beach - David Low Way Carpark and Bus Stop Upgrade
Tenders being prepared and yet to be awarded
Sunrise Beach - Orealla Crescent bridge
Peregian Beach - Boardwalk
Peregian Beach - Rufous Street Digital Hub Stage 3
Noosa North Shore Campground upgrade
Cooroy Library Plant Room Roof
Cooroy - Hinterland Playground
Peregian Beach - Public Amenities Upgrade
Noosaville - Gympie Terrace Stormwater renewals
Page 42 of 71
Section 43
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
2. Multi-year Projects
Multi-year projects are projects that will continue through more than one financial year and are
considered: large projects that require extended periods for delivery, or need to be timed to
reduce the impact on the community, or are complex that require extended planning and
consultation periods before construction can commence. These include but are not limited to the
following projects:
Hinterland Playground, Cooroy (planning & design) - $310k
Noosa River Holiday Park Amenities (Small & Large) Upgrades - $652k
Tewantin, Hilton Terrace intersection upgrade $765k
Peregian Beach, Public Amenities upgrade $150k
Lake Macdonald, Noosa Botanic Garden Shade Structures $22k
Lake Macdonald, Noosa Botanic Gardens Shade Structures (Design only)
3. Projects commenced or nearing completion
Projects continue to be delivered across the capital program with the majority of projects well
underway. Some projects commenced or nearing completion in the third quarter of the financial
year include:
Pomona - Stan Topper Park basketball court renewal $35k
Pomona - Pioneer Park upgrade $193k
Lake Macdonald - Noosa Botanic Gardens Shade Structure (design only) $22k
Castaways Beach - Carpark and Bus Stop upgrade $666k
Castaways Beach Carpark and Bus Stop upgrade
Page 43 of 71
Section 44
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
Pomona - Stan Topper Park Basketball Court renewal
Pomona - Pioneer Park upgrade
4. Project Design and Delivery
The Project Design and Delivery Branch have been impacted by staff resignations and staff on
extended leave. These resourcing impacts continue to disrupt the tender, contracting and
delivery of projects to be delivered for the remainder of the 2018/19 Capital Program. Design and
Delivery staff have made adjustments to a number of projects in the third budget review of the
Capital Program to compensate for reduced resourcing. This will assist Council to have a realistic
approach to the delivery of the Program for the remainder of the 2018/19 financial year and the
establishment of the 2019/20 capital works budget.
Page 44 of 71
Section 45
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
Previous Council Consideration
Nil.
Finance
The current capital delivery expenditure to 23 April 2019 including actuals and commitments is
$25m or 88% of the full year Capital Program. The delivery and completion of projects continues
across the Program with staffing resources to be increased in the coming months to support the
design and delivery phases of the projects.
The Program is currently behind schedule for the year to date budget of $22.6m, with year to
date actual expenditure of $20.6m to 23 April 2019. Increased activities across all projects will
continue for the remainder of the financial year.
The table and the graph provided shows a breakdown of expenditure as at 23 April 2019.
YTD Actual Expenditure $20,615,061
Committed Expenditure $4,426,203
Remaining Capital Expenditure $3,349,392
Full Year Budgeted Expenditure $28,390,657
Committed Remaining Capital
Expenditure Expenditure
15.59% 11.80%
YTD Actual
Expenditure
72.61%
Risks & Opportunities
The current risk to the Capital Program is the resourcing of Design and Delivery staff. In
mitigating this risk, projects have been reviewed and where necessary, projects were re-profiled
and adjusted through the budget review process. In addition, the recruitment activities for the
recent resignation and additional resources for delivery staff will commence in coming weeks.
Page 45 of 71
Section 46
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Project delivery staff within the Infrastructure Services Department were consulted in the
preparation of this report.
Chief Executive Officer Community Services X Corporate Services
Executive Officer Director Director
Executive Support Community Development X Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development X Infrastructure Services
Director Director X Director
Community Engagement Building & Plumbing Services X Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning X Infrastructure Planning,
Design and Delivery
Page 46 of 71
Section 47
ATTACHMENT 1
Page 47 of 71
ATTACHMENT 1
NOOSA COUNCIL Capital Schedule
As at 23 April 2019
Report run date: 23-Apr-2019 08:36:19
Capital Works 25,133,000 25,891,255 PL oe Lt 23,524,794 18,589,953 BE: ta ol 3,790,576
500813 500810 - Mary River Road Bridge Replacement 973,000 1,157,365 1,157,365 1,786,745 1,157,365 1,787,116 00 100.02%
500814 500811 - Old Noosa Road Bridge Replacement 1,520,000 1,532,896 1,532,896 1,180,941 1,180,941 1,181,050 00 100.01%
500812 500812 - Orealla Crescent Overpass Refurbishment 0 11,961 11,961 91,961 31,220 91,030 44100 98.99%
500863 500863 - Noosa Heads Witta Circle Bridge Renewal 28,000 28,000 0 0 0 1,707 00 0.00%
500864 500864 - Tewantin Doonella Bridge Renewal 18,000 18,000 18,000 18,000 18,000 3,152 00 17.51%
500913 500911 - Cooroy Mountain Bridge 0 0 142,400 86,000 28,667 59,823 13,[email protected]%
500938 500923 - Gumtree Drive Pedestrian Bridge Removal 0 0 0 36,125 12,042 319 13,[email protected]%
Total Bridges 2,539,000 2,748,222 2,862,622 3,199,772 2,428,234 3,124,197 341,305 97.64%
500784 500784 - Noosa River Bathymetry Survey 60,000 54,664 54,664 54,664 40,136 1,740 41,[email protected]%
500820 500820 - Renewal of revetment wall at O-Boats Gympie Tce, Noosaville 224,000 223,024 50,000 50,000 42,829 31,707 00 63.41%
500867 500867 - Peregian Beach Boardwalk Renewal North of Tower to access 140,000 140,000 70,000 20,000 20,000 17,127 00 85.64%
ANIA 500930 - Beach Access Shower Renewal Claude Batten Drive 0 0 0 45,980 15,327 it} 00 0.00%
Total Coastal Canals and Waterways 424,000 417,688 174,664 170,644 118,292 50,575 41,400 29.64%
500866 500866 - Pomona Cemetery Timber Fence Renewal 27,000 27,000 27,000 27,000 27,000 20,937 00 77.4%
500937 500922 - Coffin Lowering Device 0 0 0 8,200 2,733 7,246 00 88.36%
Total Cemeteries 27,000 27,000 27,000 35,200 29,733 28,183 0 80.07%
500693 500693 - Peregian Beach, 5 Rufous St Redevelopment Construction 0 0 0 0 0 5,973 00 0.00%
500861 500855 - Peregian Digital Hub - Fitout 0 124,181 144,181 144,181 129,268 137,929 08 95.66%
500907 500905 - Rufous St - Community House 0 100,000 100,000 210,000 140,687 84,809 26,[email protected]%
500908 500906 - Rufous St Stage 3 - Civil Works 0 0 0 0 0 14,922 08 0.00%
500941 500926 - Rufous St - Project Management 0 0 0 0 0 39,083 120,[email protected]%
Total Commerical Land & Property 0 224,181 244,181 354,181 269,954 270,772 146,522 76.45%
100726 100726 - Peregian Surf Club Public Amenities - Planning & Design 350,000 377,091 150,000 70,000 50,053 47,469 [email protected]%
500539 500539 - Noosa Heads Demolition of Lifeguard Service/ SLSQ operations 52,000 49.271 49,271 88,161 64,055 16,062 08 18.22%
500842 500840 - Tewantin SES Termite Damage 0 6,977 6,977 15,761 9,905 5,508 08 34.95%
500857 500851 - NAC & NLC Roof Restoration (to Support Solar Panels) 100,000 172,500 172,500 40,000 40,000 39,562 2,[email protected]%
500868 500868 - Pomona Community House Airconditioning Renewal 30,000 30,000 30,000 30,000 30,000 22,743 08 75.81%
500869 500869 - Tinbeerwah Main Hall Flooring Renewal 50,000 50,000 50,000 50,000 50,000 23,430 08 46.86%
500870 500870 - Pomona Kindergarten - Roof Replacement 50,000 50,000 50,000 50,000 50,000 30,810 08 61.62%
Page 47 of 71Section 48
Page 48 of 71
a) —™ i
NOOSA COUNCIL Capital Schedule
As at 23 April 2019
Report run date: 23-Apr-2019 08:36:19
500871 500871 - NAC - 25m AMP Pool Renewal Program 14,000 14,000 0 0 0 0 0 oO 0.00%
500872 500872 - NAC - 50m AMP Pool Renewal Program 131,000 131,000 131,000 131,000 109,167 113,673 00 86.77%
500873 500873 - NAC - LTS AMP Pool Renewal Program 14,000 14,000 0 0 0 0 00 0.00%
500874 500874 - NAC - Other AMP Infrastructure Renewal Program 306,000 306,000 0 0 0 0 00 0.00%
500875 500875 - NAC - Replace Automated Pool Cleaner 15,000 15,000 15,000 15,000 12,500 16,251 00 108.34%
500916 500912 - Peregian Beach Surf Club Roof Replacement 0 0 176,200 176,200 58,733 345 10,[email protected]%
500922 500918 - Bicentennial Hall Extension Fire Pump Works 0 0 100,000 100,000 100,000 100,000 00 100.00%
FWA 500931 - Community Facilities Minor Works Brought Forward 0 0 0 291,500 97,167 0 00 0.00%
Total Community Facilities 1,112,000 1,215,839 930,948 1,057,622 671,580 415,852 13,027 39.32%
500776 500776 - Tewantin Administration Building - masterplan 180,000 200,000 200,000 0 0 1,850 4,0020 0.00%
500843 500841 - Tewantin Admin Building Automatic Transfer Switch 0 17,037 17,037 17,037 17,037 15,572 00 91.40%
500858 500852 - Tewantin Administration Building Roof 600,000 650,000 770,000 770,000 20,000 19,662 707,[email protected]%
500910 500910 - Cooroy SES Shed Alterations 0 30,000 30,000 30,000 23,333 19,202 00 64.01%
500943 500928 - Noosaville Depot Kitchen 0 0 0 30,000 10,000 it} 14,2200 0.00%
#N/A 500933 - Tewantin Admin Building - Security Upgrade 0 0 0 75,000 25,000 0 00 0.00%
Total Corporate Buildings 780,000 897,037 1,017,037 922,037 95,370 56,287 725,709 6.10%
500865 500865 - Tewantin - Read Park Carpark Surfacing 150,000 150,000 150,000 161,738 150,000 162,048 00 100.19%
Total Car Parks 150,000 150,000 150,000 161,738 150,000 162,048 0 100.19%
500519 500519 - Whole of Shire Gravel Resheeting - Annual Program 410,000 410,000 284,000 284,000 259,867 272,624 9.90190 95.99%
500841 500758 - Hinterland Gravel Road Upgrade (Donnellys Road) 391,000 547,015 736,015 736,015 677,377 706,255 22,9600 95.96%
500917 500913 - Gravel Roads Extension Program 0 0 126,000 126,000 42,000 0 00 0.00%
Total Gravel Road Network 801,000 957,015 1,146,015 1,146,015 979,244 978,879 32,861 85.42%
500661 500661 - Noosa North Shore Campground Redevelopment 2,500,000 2,509,110 700,000 100,000 63,784 44,658 5,[email protected]%
500662 500662 - Noosaville, Noosa River Holiday Park Small Amenities Replace 199,000 224,387 224,387 104,387 104,387 96,977 [email protected]%
500663 500663 - Noosaville, Noosa River Holiday Park Large Amenities Refurb 428,000 428,000 428,000 675,500 428,000 660,964 08 97.85%
500876 500876 - NRHP Road Reseal and V Drain Foreshore Works 149,000 149,000 149,000 149,000 141,904 39,587 120,[email protected]%
Total Holiday Parks 3,276,000 3,310,497 1,501,387 1,028,887 738,075 842,186 126,581 81.85%
500651 500651 - Noosaville Library, Refurbishment Planning and Design 805,000 586,964 1,388,889 1,388,889 1,388,889 1,217,489 149,[email protected]%
500878 500878 - Noosaville Library Weather Protection Shelter to Entrance 35,000 35,000 70,000 50,000 50,000 65 08 0.13%
500879 500879 - Cooroy Library Air Conditioner Plant Room Enclosure 20,000 20,000 30,000 73,628 18,471 8,802 65,[email protected]%
Page 48 of 71Section 49
Page 49 of 71
a ai .
NOOSA COUNCIL Capital Schedule
As at 23 April 2019
Report run date: 23-Apr-2019 08:36:19
Total Libraries & Galleries 860,000 641,964 1,488,889 1,512,517 1,457,360 1,226,356 215,081 81.08%
500551 500551 - Noosa Hinterland Priority Playground - Planning & Design 1,250,000 1,220,317 1,220,317 310,317 310,317 247,766 33,5590 79.84%
500594 500594 - Botanic Garden Shade House 0 2,664 22,664 22,664 13,812 22,658 4.2850 99.97%
500666 500666 - Noosaville, Gympie Terrace Park Fumiture Renewals 80,000 80,000 80,000 80,000 67,692 34,959 00 43.70%
500781 500781 - Cooran Pioneer Park upgrade - Design & Construction (incl D 155,000 123,599 193,599 193,599 193,599 196,424 2330 101.46%
500880 500880 - Pomona Stan Topper Park - Basketball Court Renewal 35,000 35,000 35,000 35,000 34,992 36,976 00 105.65%
500881 500881 - Pomona Jo Bazzo Park BBQ and Associated Pathways 30,000 30,000 30,000 30,000 29,517 1,373 225400 4.58%
500882 500882 - Peregian Beach Town Square Upgrade Planning & Design 25,000 25,000 25,000 25,000 25,000 4,883 45500 19.53%
500883 500883 - Headland Park Playground Renewal 60,000 60,000 60,000 60,000 60,000 55,728 00 92.88%
500884 500884 - Wavecrest Park Shade Sail Renewal 43,000 43,000 43,000 43,000 43,000 37,107 00 86.30%
500885 500885 - Noosa Heads Pinaroo Park Swing & Softfall Renewal 19,000 19,000 19,000 19,000 19,000 0 00 0.00%
500886 500886 - Sunrise Beach Orient Park North Swing & Softfall Renewal 19,000 19,000 19,000 19,000 19,000 13,636 00 71.77%
500887 500887 - Sunrise Beach Comet Park Swing & Softfall Renewal 19,000 19,000 19,000 19,000 19,000 13,636 00 71.77%
Total Parks & Playgrounds 1,735,000 1,676,580 1,766,580 856,580 834,929 665,148 65,167 77.65%
500628 500614 - Tewantin Poinciana Avenue Shared Path Upgrade Design & Const 0 0 27,000 27,000 27,000 29,756 08 110.21%
500630 500616 - Whole of Shire - Noosa Pedestrian and Cycle Data Counters 0 73,125 73,125 73,125 73,125 73,648 00 100.72%
500636 500622 - Noosa Heads Noosa Parade Road Corridor Upgrade - Design 0 16,709 75,000 75,000 75,000 68,106 12,9310 90.81%
500671 500671 - Noosa Heads, Park Road Boardwalk Construction 5,121,000 5,187,820 4,687,820 4,197,438 4,197,438 3,921,485 75,[email protected]%
500672 500672 - Noosa Heads, Main Beach Boardwalk Construction 697,000 349,057 349,057 269,057 269,057 265,983 00 98.86%
500737 500737 - Noosa Heads Pinaroo Park Pathway Renewals 0 0 0 0 0 13,849 00 0.00%
500817 500814 - Jacaranda Park, Tewantin - Pathway Renewal 0 33,601 55,000 55,000 33,601 53,496 3170 97.27%
500823 500823 - Boardwalk renewal at Gympie Tce, Noosaville 0 0 0 0 0 446 00 0.00%
500828 500828 - Pathway renewal at Gympie Terrace 0 68,505 25,000 25,000 24,974 20,347 00 81.39%
500829 500829 - Pathway renewal at James St, Noosaville 0 0 0 0 0 4,669 00 0.00%
500831 500831 - Tewantin Diyan Street New Footpath 0 0 0 0 0 1,127 08 0.00%
500888 500888 - Cooroy Maple Street Raised Pedestrian Crossing 75,000 75,000 75,000 75,000 43,083 43,083 46120 57.44%
500906 500903 - Tewantin, Hilton Terrace CNLGGP Shared Pathway 400,000 400,000 400,000 220,000 220,000 201,822 08 91.74%
500923 500919 - Wallace Park Pathway 5&6 0 0 63,000 63,000 53,261 48,391 08 76.81%
Total Pathways & Boardwalks 6,293,000 6,203,817 5,830,002 5,079,620 5,016,539 4,746,209 93,788 93.44%
500312 500528 - Whole of Shire Bus Shelter Disabled Compliant Program 518,000 518,000 518,000 518,000 419,497 409,868 63,[email protected]%
Total Public Transport Infrastructure 518,000 518,000 518,000 518,000 419,497 409,868 63,832 79.13%
500530 500530 - Whole of Shire Reseal & Rehabilitation Program 3,800,000 3,800,000 2,951,409 2,951,409 2,406,572 2,703,377 1,469,[email protected]%
500633 500619 - Black Mountain Rd Landslip 0 0 0 0 0 7,952 08 0.00%
Page 49 of 71Section 50
Page 50 of 71
«. ™~ .
NOOSA COUNCIL Capital Schedule
As at 23 April 2019
Report run date: 23-Apr-2019 08:36:19
500840 500757 - Black Mountain - Road Priority Sections and Road Reconstruct 410,000 384,863 384,863 94,863 94,863 57,651 2,[email protected]%
500806 500806 - Weyba Road Corridor Improvements 0 40,000 40,000 85,116 §5,039 68,068 7,[email protected]%
500837 500837 - Eumundi Rd, Gibson Rd, Hilton Tce, Gympie Tce Roundabout res 0 23,509 23,509 23,509 23,509 19,237 090 81.83%
500845 500845 - Peregian Beach, David Low Way Guardrail Renewal 0 45,042 45,042 45,042 35,032 16,775 00 37.24%
500847 500847 - Sunshine Beach Resurfacing Preparation Works 0 155,400 155,400 155,400 120,866 151,801 00 97.68%
500859 500853 - Cooroy Belli Creek Road Slip (Ex TC Debbie Betterment Claim) 0 95,900 95,900 95,900 88,796 86,052 00 89.73%
500912 500909 - Ben Lexen Drive Sunshine Beach School Drop Off-Pickup Zone 0 5,875 5,875 5,875 5,875 327 00 5.57%
500918 500914 - Musa Vale Road Slip Repair 0 0 41,000 66,500 49,500 57,990 9,077 0 87.20%
#N/A 500934 - Directional Signage Eumundi Noosa Rd-Goodchap St 0 0 0 17,400 5,800 0 00 0.00%
#N/A 500935 - Directional Signage Eenie Ck/Walter Hay 0 0 0 47,900 15,967 0 090 0.00%
#N/A 500936 - Directional Signage Walter Hay Dr Roundabouts and Reef St 0 0 0 26,933 8,978 0 00 0.00%
Total Sealed Roads Network 4,210,000 4,550,589 3,742,998 3,615,847 2,910,796 3,169,231 1,489,197 87.65%
500674 500674 - Cootharaba, Kinmond Creek Road Sandy Creek Culvert 0 0 0 0 0 1,561 1,[email protected]%
500834 500834 - Renewal of catchpit tops at Sunshine Beach 0 0 0 0 0 1,500 00 0.00%
500835 500835 - Renewal of various stormwater structures across the shire 0 74,988 74,988 74,988 66,656 67,398 18700 89.88%
500911 500908 - Grosvenor Terrace Drainage Improvement Works 0 67,000 67,000 75,574 69,858 75,574 3.3200 100.00%
500919 500915 - Swan Avenue Drainage 0 0 231,000 231,000 82,900 4433 5,[email protected]%
500920 500916 - Gympie Terrace Stormwater 0 0 50,000 80,000 46,992 35,727 11,2530 44.66%
500921 500917 - Ed Webb Park Stormwater Outlet Safety Fence 0 0 13,000 13,000 4,333 0 090 0.00%
500942 500927 - Stormwater Backflow Vulnerability Assessment 0 0 0 40,000 13,333 34,713 090 86.78%
#N/A 500937 - GPT Liner Net Replacement 0 0 0 15,000 5,000 0 00 0.00%
Total Stormwater Drainage 0 141,988 435,988 529,562 289,073 220,906 23,347 41.71%
500898 500862 - Hastings Street CCTV System Renewal 156,000 156,000 156,000 156,000 130,000 153,177 00 98.19%
ANIA 500938 - George Pearce Memorial Bench and Parkyn Hut Sign Renewal 0 0 0 14,300 4,767 0 00 0.00%
Total Streetscapes and Road Corridors 156,000 156,000 156,000 170,300 134,767 153,177 0 89.95%
500300 500546 - Whole of Shire Forward Planning & Design Program - Construct 500,000 500,000 500,000 400,000 383,331 228,657 91,[email protected]%
500615 500601 - Noosaville Eenie Ck Pathway signage stage 2 0 0 30,000 30,000 30,000 2,257 [email protected]%
500678 500678 - Castaways Beach, David Low Way Safety and Corridor Improveme 254,000 254,000 666,000 666,000 339,111 114,239 202,[email protected]%
500679 500679 - Tewantin, Hilton Terrace & Emest Street Intersection 1,100,000 765,210 765,210 1,465,210 748,942 1,005,223 320,[email protected]%
500705 500705 - Tewantin, Poinciana Avenue & Moorindil Street Intersection 0 23,391 23,391 23,391 23,391 33,192 2,[email protected]%
500706 500706 - Pomona, Station Road Car Parking and Safety Improvements 0 114,237 168,828 183,671 140,020 183,671 [email protected]%
500892 500892 - Bicentennial Carpark and School Safe ST Program 134,000 134,000 134,000 134,000 134,000 6,293 54,[email protected]%
500893 500893 - Sunshine Beach Pacific Avenue Pathway, Pedestrian & Drainage 150,000 150,000 150,000 150,000 150,000 101,685 22,[email protected]%
Total Transport and Infrastructure Management 2,138,000 1,940,838 2,437,429 3,052,272 1,948,796 1,675,216 701,889 54.88%
Page 50 of 71Section 51
Page 51 of 71
NOOSA COUNCIL Capital Schedule
As at 23 April 2019
Report run date: 23-Apr-2019 08:36:19
500787 500787 - Noosaville Eumundi Road landfill Upgrade Brite Side facility 0 0 0 0 0 9.404 00 0.00%
500788 500788 - Noosaville Eumundi Road landfill New Shed 0 0 0 0 0 1,622 00 0.00%
500894 500894 - Eumundi Rd Landfill Concept Design & Geotechnical Investigat 37,000 37,000 37,000 37,000 37,000 9.218 13,[email protected]%
500895 500895 - Eumundi Rd Landfill Provision of Bidim Fabric A14 10,000 10,000 10,000 10,000 10,000 6,929 00 69.29%
500896 500896 - Eumundi Rd Landfill Recyclables Sales Shed & Education Room 67,000 67,000 67,000 67,000 50,714 42,197 7.2330 62.98%
500862 500897 - Eumundi Rd Landfill - RRA carpark reseal 0 0 0 0 0 3,933 00 0.00%
500935 500920 - Leachate Management System 0 0 0 0 0 32,669 ih) 0.00%
Total Waste Management 114,000 114,000 114,000 114,000 97,714 105,972 20,869 92.96%
Pepi Ors ie) BPS 5,349,500 be LR 1s) Rs sbe 1] 4,101,886 2,314,001 635,627
500685 500685 - Whole of Shire, Pavement System and Analysis for Reseal Prog 40,000 40,000 40,000 40,000 40,000 1,126 00 2.81%
500687 500687 - Whole of Shire, CCTV Drainage Program 200,000 200,000 200,000 100,000 100,000 58,927 00 58.93%
500710 500710 - Whole of Shire, T1 Asset Systems Mobility Rollout & Hardware 100,000 150,000 150,000 50,000 50,000 14,993 00 29.99%
500753 500753 - Zero Emissions Noosa Project Implementation 500,000 655,517 535,517 535,517 414,042 92,297 211,[email protected]%
500780 500780 - Tewantin Administration Building Air Handling Unit replaceme 0 5,000 5,000 oO 0 0 00 0.00%
Total Asset Management 840,000 1,050,517 930,517 725,517 604,042 167,343 211,666 23.07%
500518 500516 - Plant and Fleet Replacement Program 1,098,000 1,998,878 2,040,241 1,840,241 1,614,960 1,062,074 106,[email protected]%
Total Fleet - Plant Replacement 1,098,000 1,998,878 2,040,241 1,840,241 1,614,960 1,062,074 106,580 57.71%
500542 500542 - Implementation of Cl Anywhere Functionality for TechnologyOn 400,000 478,371 478,371 478,371 330,595 257,306 63,3210 53.79%
500778 500778 - Noosa Heads The J renewal of AV system Year 2 of 3 30,000 30,000 30,000 30,000 25,000 30,917 00 103.06%
500877 500877 - ICT Hardware - Network Switch Replacement 370,000 370,000 370,000 370,000 370,000 177,068 08 47.86%
Total Information Technology 800,000 878,371 878,371 878,371 725,595 465,291 63,321 52.97%
500107 500107 - Noosa River Hydraulic Model 0 34,910 34,910 34,910 28,562 0 00 0.00%
500714 500714 - Whole of Shire, Climate Change Adaptation Strategy 175,000 371,824 371,824 371,824 307,027 128,550 179,[email protected]%
500716 500716 - Whole of Shire, Project Team Resources for New Planning Sche 676,000 676,000 676,000 676,000 561,699 370,510 20,[email protected]%
500889 500889 - Shire Project Team Materials & Services 125,000 125,000 125,000 125,000 95,000 73,176 9,[email protected]%
500890 500890 - Shire Planning Scheme Consultancy 214,000 214,000 214,000 214,000 165,000 47,058 43,5440 21.99%
Total Planning Scheme Expansion 1,190,000 1,421,734 1,421,734 1,421,734 1,157,288 619,293 254,060 43.56%
Grand Total 29,061,000 31,240,755 29,814,603 28,390,657 22,691,838 20,615,061 4,426,203 72.61%
Page 51 of 71Section 52
Page 52 of 71
NOOSA COUNCIL Capital Schedule
As at 23 April 2019
Report run date: 23-Apr-2019 08:36:19
Capital Works Program
YTD Actual Expenditure $20,615,061
Committed Expenditure $4,426,203
Remaining Capital Expenditure $3,349,392
Full Year Budgeted Expenditure $28,390,657
Committed Remaining
Expenditure Capital
15.59% Expenditure
11.80%
Expenditure
72.61%
Page 52 of 71Section 53
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
7 INFRASTRUCTURE SERVICES DEPARTMENT UPDATE - 3RD QUARTER 2018-19
DOCUMENT INFORM AT ION
Author Director Infrastructure Services, Carl Billingham
Infrastructure Services Department
Index ECM/ Subject/ Branch Management/ Infrastructure Services
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Director Infrastructure Services to the Services &
Organisation Committee Meeting dated 7 May 2019 providing an update on operations of the
Infrastructure Services Department for the period 1 January to 31 March 2019.
REPORT
The adopted organisation structure includes the following branches under the Infrastructure
Services Department:
Asset Management;
Buildings and Facilities;
Civil Operations;
Disaster Management; and
Infrastructure Planning, Design and Delivery
Transport Strategy.
This report provides a brief summary regarding recent performance, current priorities and future
initiatives for the Infrastructure Services Department.
Page 53 of 71
Section 54
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
INFRASTRUCTURE SERVICES DEPARTMENT
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Asset Management
Capital Works Program - The The preparation of the draft 10 year Participate in Councillor workshops Review the process for the
development from a 5yr capital works capital program for Councillor for having the 10 year capital development of the 10 year capital
program to a 10 year capital works budget workshops. program endorsed by Council. program to ensure continued
program that is aligned to Councils long improvement and alignment with the
term financial planning. long term financial plan. .
Ongoing condition assessments Procurement of the Level 3 bridge Undertake the procurement for the The procurement of all level 3
across all asset classes i.e. assessments for Burgess Creek remaining level 3 bridge inspections bridges that are required for
Stormwater, Buildings and the Main Bridge (Sunrise Beach) and Victor that are required. inspection – completed.
Beach Slurry System Giles Bridge (Cooran) have been Complete the tender evaluation for Consider additional condition
completed and a consultant the Stormwater CCTV inspections. assessments on components of
appointed. Buildings.
It was resolved to retender the Appoint of a successful tender for
CCTV stormwater condition Stormwater CCTV inspections.
assessments.
Complete detailed asset management Stormwater Infrastructure AMP was Complete the Buildings and Have the Buildings and Facilities
plans for identified pilot areas. Roads adopted at the February meetings. Facilities AMP. AMP adopted by Council and
infrastructure December 2018, commence the Parks &
Stormwater February 2019, Buildings Playgrounds AMP.
April 2019 and Parks & Playgrounds
June 2019.
Asset Management Road Map - Preparation of the 10 year capital Review of current asset system data Continue with the development of
Ongoing implementation of the initiatives works program for budget and reconciliation of asset data. asset data structure across all asset
identified in the Asset Management workshops. classes.
Road Map Review of Buildings and facilities
data structure in preparation for the
AMP.
Awareness and development of Asset Workshop held with Civil Works Prioritization of AM system issues to Trial new mobility hardware for
management functions across the supervisors to identify issues with improve asset data capture and future development of asset data
organisation. AM system for improvement and collection. collection and improved usability.
Awareness training and corporate asset development. Undertake specific and detailed Further development of the Road
system development. Specifically, Work Initial road infrastructure working Asset Systems training for Infrastructure priorities and
Order management implemented group held in January. specialized staff. improvements through the road
through the majority of the organization. infrastructure working group.
Page 54 of 71
Section 55
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
As Constructed and Capitalisation Working Group established to work Continue to develop an agreed Ongoing development of the
Process - Ongoing development of the on the continual improvement of the process and procedures for the collected data processes to support
as constructed and capitalisation ASCON processes. internal construction asset sign-off. the ASCON process.
processes. Including internal The implementation of the internal
construction asset sign-off. construction asset sign-off and staff
are fully aware of their obligations
and commitment to the process.
Business as Usual activities Continued data collection and Asset Data reconciliation and asset Review of Capital Planning
reconciliation across a variety of data collection process review. processes to improve the ongoing
asset classes. development of the project initiation
and prioritisation processes.
Buildings & Facilities
Continue compliance auditing of shire Mechanical, Electrical, Fire Mechanical, Electrical, Fire and Completion of annual Mechanical,
wide assets to ensure legislative compliance. Asbestos compliance. Electrical, Fire compliance for
requirements are being met Carry out any rectification works EOFY.
identified in compliance testing.
Review legislation to ensure
compliance.
Create a critical asset register of Assets loaded on to system. Continue with asset register Reconciliation of data in asset
Buildings & Facilities to align to asset Working with the Asset development and loading of management system.
management objectives Management team to produce the intellectual property.
register.
Delivery of 90% of Capital Works Capital works projects are Tewantin Admin roof replacement. Completion of all CW projects by
Program as approved by CWE commencing and on track. NAC roof & deck replacement. EOFY.
Tewantin Admin roof replacement Maintain level of priority for all CWE
capital works project has projects.
commenced. Ensure WPHS compliance.
NAC roof and decking replacement Staff communication.
tender submission being evaluated.
Project schedules.
Noosa Heads Jet Ski shed due to
Upgrade to Noosaville depot
commence end of April 2019.
kitchen.
Page 55 of 71
Section 56
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Business as Usual activities CRM and work order completion Operational work orders and CRM’s Operational work orders and CRM’s
Continued use of Council’s mobility managed, completed and closed managed, completed and closed
system. out. out.
BR3 completed submissions for Water bottle filling stations project
approval. continued.
Pomona Community House air Responding to emergency after
conditioning upgrade. hours call outs.
Peregian Beach Surf Club asbestos Ensure budget falls in line with
report and fire compliance upgrade. EOFY.
Building and Facilities working Amenities renewal program.
group.
Civil Operations
Develop a plan for addressing the long Briefing Note presented to Consultant preparing a Tree Continuing development of a Tree
term impacts associated with unsuitable Executive Team outlining the Management Plan which Management Plan
trees proposed forward direction for a incorporates management of Scoping details for trial sites within
proactive tree management strategy unsuitable trees and a replacement Noosa Waters
Continued capturing of tree data to program.
manage trees as assets Ongoing engagement with Noosa
Waters Residents Association in
relation to issues associated with
palms in the estate.
Implement recommendations from the Contractors provide weekly running Implement KPI audits on all Develop and adopt a tree inspection
Tree Maintenance Review sheets and quotes on work orders currently used contractors program
as well as completion dates Review and finalise Tree Planting Finalise asset systems
Customer service scripting to Guidelines recommendations from the review
capture better information has been Continue to compile the tree
updated inventory within precinct areas
Contractor Management Plan in
place outlining KPI’s
Finalising the policy/process for planting Draft guideline prepared & peer Prepare policy & guideline. Workshop policy & guideline with
in and managing structures in the road reviewed by internal working group. Council.
reserve
Establish a Memorandum of Council Officers met with President Liaise with FNBG to arrange for Draft MOU approved by Council and
Understanding between Council & the of FNBG to discuss the progression permit covering the operation of the then signed by both Council CEO
Friends of Noosa Botanic Gardens of the MoU. propagation shed. and Friends of NBG President
Page 56 of 71
Section 57
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Contribute to improved asset Civil Operations & Environmental Progress maintenance works on bio Ongoing participation in Asset
management outcomes Services working together to identify basins & further review the Working Groups.
asset maintenance and maintenance and management
management responsibilities strategy for bio basins in
impacting on both Branches and conjunction with Environmental
opportunities for collaboration. Services.
Staff involvement in Bridge Working
Group sub group to formulate
recommendation for action arising
from Level 3 reports.
Ensure Council’s engaged contractors Implementation of contract Ongoing monitoring of contractor Ongoing monitoring of contractor
are appropriately managed management plans. performance & operation of panel performance & operation of panel
arrangements arrangements
Delivery of 90% of Capital Works Completion of several capital Bicentennial Drive carpark Complete Gravel Road resheeting &
Program as approved by CWE projects including: improvements Extension Program
Playground renewals including Swan Av. drainage rehabilitation. Complete Sealed road resurfacing
Wavecrest Park shade sail, swing program
and softfall replacement in Orient,
Pinaroo and Comet Parks;
Pacific Ave, Sunshine Beach
Implementation of Branch Workforce Verification of Competencies for Heavy vehicle driver training Continuation of supervisor training
Plan plant operators completed Erosion and Sediment Control Development of knowledge transfer
Electrical Awareness and Traffic Training strategy.
Management refresher training Improve skills & knowledge with
conducted computer systems in conjunction
Manual handling training with People & Culture
Disaster Management
Governance Annual review and adoption of Full review of processes and Review of sub-group plans
Review of Disaster and Recovery Noosa LDMP. procedures. Deliver mandatory QFES training to
Management Plans, Policy, Guidelines Adoption of Community Disaster Preparation for the coming fire and current and new staff.
and document framework Management sub-plan for Noosa storm seasons.
North Shore. To action review findings in
Review of 2015 Noosa Local accordance with legislation and
Recovery Plan and adoption of Council framework.
2018 Noosa Local Recovery Plan. Research for development of
Animal DM sub-plan for evacuation
centres.
Page 57 of 71
Section 58
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Engagement & Collaboration Preparation for LDMG meeting, 14 Prepare for LDMG 13 June 2019. Prepare for 2019 Get Ready
Build and maintain internal and external February 2019 Stakeholder Engagement Campaign
partnerships/networks towards Conducted Kin Kin and Pomona DM Stakeholder engagement.
strengthening the Noosa Shire sub-group meetings. Joint exercise with Gympie Council
community resilience.
Capability Exercise writing course completed Increase organisational capacity in Increase organisational capacity for
Strengthen a Disaster and Recovery recognition of loss of experienced DM through recruitment of
Management capability profile for the DM practitioners in Council additional staff.
Noosa Shire. New Guardian IMS system Training and development including
purchased for use in LDCC. Guardian IMS and Qld DM training
framework for staff.
Risk State Risk Project – Qld Emergency Review of Qld Emergency Risk State Risk Project – Undertake
Build the Disaster and Recovery Risk Management Framework – Management Framework. relevant action as required to
Management Risk Profile for the Noosa workshop with Council on 22/23 ensure Council’s compliance across
Shire in accordance with State January 2019. the new framework.
Legislation.
Grant Administration Approval of SES facilities and QRA – Quarterly Review complete Ongoing Grant application
Delivery of program of initiatives funded vehicle grant application. QRA – Get Ready funding exploration
by external agencies in accordance with underway
guidelines. QRA – Resilience Grant
applications underway
Legislative Compliance Review of emerging legislation. Progress future implementation of
Monitor, develop and maintain DRFA Compliance Queensland Emergency Risk
compliance levels in accordance with Submit DRFA compliance plan Management Framework.
Local, State and Commonwealth Audit staff training in compliance
requirements. with Qld Disaster Management
Training Framework to ensure
compliance.
Business as usual activities Replacement temporary DMO now Complete the plans for the use of
complete. sandbags, prior and during events.
Complete research on appropriate
software package for data capture
for DRFA claims
Page 58 of 71
Section 59
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Infrastructure Planning, Design &
Delivery
Signage Policy - finalise signage Finalised draft guidelines and Refining signage requests process Implement signage guidelines and
guideline & signage design criteria. criteria for adoption by Director. for inclusion in revised draft criteria for use by staff.
Reviewed the Local Government guidelines. Monitor and update as required.
Neutral Services Signs Public Implement signage guidelines and
Places Guide 2019. Reference will criteria for use by staff.
be made to this document in the Monitor and update as required.
Noosa Signage Guidelines.
Streetscape Plans - progressive Project initiations have been Reviewing base data available for Concept development for Noosa
development of Streetscape Plans in prepared for linking from Noosa Cooroy, Pomona, and Noosa Drive and Hasting Street precinct.
accordance with the Noosa Design Junction to Noosa Drive and the Junction and Gympie Terrace Collate and review background
Principles Hastings Street precinct for budget precincts continues. information for each precinct.
consideration. Designs progressing for:
A placemaking team meeting has o Noosa Parade, Noosa Heads
taken place and a presentation has
been made to Council outlining
Council’s new placemaking strategy.
Cooroy Hinterland Playground – Detail design documentation is being Issue Project Management Plan Finalise budgets for future stages of
design and construct an iconic finalised. Assess project risks, benefits and the project.
playground. budget.
Additional Councillor Workshop to
present final design for the
playground.
Formalise stakeholder consultation
plan and commence community
feedback sessions.
PTAIP DDA Bus stop compliance Commenced construction on Finalisation and handover of bus Prepare for 2019/2020 PTAIP DDA
program – continued delivery of the remaining 4 bus stops scheduled for stop program. Bus program.
program. completion in May.
Park Road Boardwalk – supervise Completion of project under budget Preparation of maintenance manual Actions for temporary path
project to ensure delivery on time and on ahead of time. Consider actions for temporary path
budget.
Page 59 of 71
Section 60
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Business as Usual activities Construction completed or Recruitment of Contract Delivery of Peregian Beach
underway on Musavale Road slip Superintendent Officer and 2 Amenities, for the Botanic Gardens
repair, Pacific Avenue upgrades, Project Coordinators. Shade structure, Peregian Beach
demolition of SLSQ building, Finalisation of tender documents for amenities, boardwalk.
Poinciana Avenue pathway stage 3, Peregian Beach Boardwalk, Rufous Consultation and grant funding for
Swan Avenue creek restoration, Street Stage 3 and Gympie Terrace Noosa Parade corridor upgrade.
Grosvenor Terrace stormwater Stormwater. Tender for Hilton Terrace corridor
upgrade, and Castaways Beach Designs progressing for Noosa upgrade Stage 1 works.
carpark upgrade, Bicentennial Parade corridor, Black Mountain
Carpark upgrade, Munna Point V- Road.
Drain and Noosa Botanic Gardens
Design support for Tewantin Bypass
shade structure, Stan Topper Park
- Beckman’s Road, Cooroy
Basketball renewal, Jo Bazzo Park
Connection Roads projects and
BBQ and pathways, Noosaville
Transport Strategy.
Library weather protection and
Cooroy Library Air conditioner plant Delivery of Hilton Terrace service
room enclosure. relocations.
Designs underway for Peregian
Beach Boardwalk, Project Avenue
stormwater upgrade, Witta Circle
traffic calming, Rufous Street
carpark, Black Mountain Road,
Peregian Amenities, Peregian Town
Square, Sea Eagle Drive safety
improvements, O-Boats retaining
wall, Gympie Terrace Stage 2.
Tendering for Peregian Beach
amenities, Orealla Crescent Bridge
and Noosa North Shore
Campground.
Transport Strategy
Investigate key transport strategies in Successful implementation of the Delivery of the Go Noosa – Easter Qld Treasury Corporation evaluation
the Noosa Transport Strategy 2017- Go Noosa - Christmas traffic and traffic & transport trials of the Go Noosa trials (Christmas &
2027. transport trials with over 203,000 Evaluation of the Go Noosa - Easter)
bus trips over the 6 week period and Christmas traffic & transport trials Transport Strategy updates.
a 41% increase in patronage on last Finalise the ‘look ahead’ program.
year’s data.
Page 60 of 71
Section 61
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Implementation of the Go Noosa – Update & reprint of the Noosa Implement “Walking Wheeling
Easter traffic and transport trials for Coastal & Hinterland Walking & Wednesday” Community Road
the month of April including the Go Cycling Map Safety Grant
Noosa App.
Submission to DTMR South East
Qld Regional Transport Plan.
Tewantin, Noosaville and Sunshine
Beach State School participation in
National Ride to School Day.
Trial key transport strategy initiatives. Successful delivery of trials during Delivery of Easter 2019 trials Evaluation of Christmas and Easter
December 2018 and January 2019 2019 trials.
as part of the Peak Period Traffic Preparation of business cases for
Management Plan. transport initiatives
Develop scope for 2019 activities
Planning activities for Cycle
pathway network
Continue working with key
stakeholders.
Progress Schools program
Page 61 of 71
Section 62
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
Previous Council Consideration
Nil.
Finance
Nil.
Risks & Opportunities
Nil.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Nil
Departments/Sections Consulted:
Chief Executive Officer Community Services Corporate Services
Executive Officer Community Development Financial Services
Executive Support Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development X Infrastructure Services
Community Engagement Building & Plumbing Services X Asset Management
Customer Service Development Assessment X Buildings and Facilities
Governance Economic Development X Civil Operations
People and Culture Environmental Services X Disaster Management
Strategic Land Use Planning X Infrastructure Planning,
Design and Delivery
Page 62 of 71
Section 63
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
8 EXECUTIVE SERVICES DEPARTMENT UPDATE - 3RD QUARTER 2018-19
DOCUMENT INFORM AT ION
Author Director Executive Services, Debra Iezzi
Executive Services Department
Index ECM/ Subject/ Executive Branch Updates
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Director Executive Services to the Services & Organisation
Committee Meeting dated 7 May 2019 providing an update on operations of the Executive
Services Department for the period 1 January to 31 March 2019.
REPORT
The adopted organisation structure includes the following branches under the Executive Services
Department:
Governance;
People and Culture;
Community Engagement; and
Customer Service
This report provides a brief summary regarding recent performance, current priorities and future
initiatives for the Executive Services Department.
Page 63 of 71
Section 64
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
EXECUTIVE SERVICES DEPARTMENT
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Governance
Support the organisation with integrity Drafted organisational policy and Co-ordination of complaint Coordinating training for staff and
related matters guidance documents and processes investigations. implementation of updated conflict of
to support staff with identifying and interest processes.
managing conflicts of interests.
Support Council’s Audit and Risk Coordinated agenda and preparation Coordination of Internal Audits Finalise internal audits and actions
Working Team of Governance and Risk related adopted in Council’s 2018/19 of corresponding recommendations
documents and reports for Council’s Internal Audit Plan (Risk via the Audit and Risk Committee.
Audit and Risk Committee Meeting Management Framework, Staff Implement improvement
of 15 February 2019. Overtime, and Business Continuity opportunities identified in the annual
Plans). Audit and Risk Committee feedback
Co-ordinate recruitment process for process.
new external member of Audit and Coordination of agenda, and
Risk Committee. preparation of Governance and Risk
related documents and reports for
Council’s Audit and Risk Committee
Meeting of 7 June 2019.
Co-ordinate induction process for
new external audit committee
member.
Undertake annual planning for the
Audit and Risk Program in
consultation with the organization’s
Audit and Risk Working Group.
Coordination of Council’s Business Supported Operational BCP Owners Review and implement improvement Review and implement improvement
Continuity Framework (ICT, Customer Service, Buildings, opportunities in BCPs, as identified in opportunities identified from internal
Waste Recovery and Payroll) with formal testing exercise. audit.
implementing plans and developing
various testing exercises.
Undertook formal partial live BCP
testing with Council’s Executive
Team and BCP owners.
Page 64 of 71
Section 65
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Governance and Risk Management Completed Risk Management Prepare and coordinate the internal Implement improvement
Items Workshops with the Executive Team audit of the Risk Management recommendations resulting from the
and Leadership Group to improve Framework. internal audit of the risk
Council’s Risk Management management framework.
processes. Annual review of Council’s Policy
Attended South East Queensland Register.
Local Government Risk Planning for development of
Management Forum hosted by Council’s Annual Report.
Sunshine Coast Council and shared Review of Governance policies.
learnings across the organisation.
Facilitated manager operational risk
workshops and coordinated
operational risk reporting for Audit
and Risk Committee.
Reviewed Council delegations and
the Delegation’s Register and
reported to Council.
Business as Usual activities Processed 10 insurance claims, 7 Continued delivery of Preliminary preparation for 2019/20
Administrative Action Complaints, governance and risk Insurance renewals.
and 3 Right to Information management support across the Complete Governance Service Level
applications. organisation. Catalogue.
Commenced insurance renewal Complete insurance renewal
process. process.
Co-ordination of progress updates
for the Operational Plan.
People and Culture
Domestic and Family Violence A suite of internal resources as part Development of a Workplace People and Culture will continue to
Awareness and support program of an in house education and Domestic and Family Violence look at initiatives that reduce the
awareness marketing campaign Strategy as part of a WH&S stigma related to domestic and
have been developed to promote initiative. family violence and promote ways in
internal/ external support options. An external provider (DV Connect) which we can support supervisors
will be engaged to deliver and staff effected.
information sessions to Directors,
Managers and Supervisors to
develop their skills and knowledge to
support staff and colleagues
experiencing domestic and family
violence.
Page 65 of 71
Section 66
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Leadership Group Development The newly formed Leadership Group Two sessions have been completed Feedback and monitoring of the
Program have developed a facilitated with the group now committed to a program to ensure return on
program that will build trust, better future state. Outcomes so far investment is achieved.
strengthen working relationships and include – strengthened working The staff survey in May will provide
improve the effectiveness of the relationships, honest and a measure of the success of the
Leadership Group in demonstrating constructive feedback and better program.
Councils values, promoting commitment to positive behaviours A further session is planned with the
collaboration across Council and that demonstrate Noosa’s values. Leadership Group 30 April.
creating a high performance culture. The program is being communicated
to staff so they can also track the
improvements of the Leadership
Group.
Supervisor Development Program Following on from the success of The remaining program will cover Monitoring feedback from
last year’s program, 25 participants team culture, corporate values, high participants to ensure the program is
are midway through a development performing teams, performance, relevant to their needs and the
program designed specifically for our delegating and communicating needs of Council.
supervisors. The program running expectations, coaching skills, People and Culture Advisors will
over 5 months Feb – June workplace behaviours, managing continue to work with supervisors so
Participants have completed: change, developing leadership they are supported when using the
Developing a leadership vision; accountability, managing new skills they develop during the
performance and difficult program.
Developing self-awareness and
conversations.
understanding of other people’s
preferences;
Understanding how different
values influence people’s
behaviours and approaches;
Setting the standard of
behaviour in a team.
Work Health and Safety Audit The internal WHS audit has Completion of the internal audit Continual improvement of the WHS
commenced in preparation for a May report and presentation to the Exec system and Safety Awareness.
completion date. This audit follows Team in May. The 2018-2020 WHS Management
on from the external audit completed Plan is being delivered along with a
last year and will continue our comprehensive WHS training
monitoring of Council as a safe program including:
place to work. Manual Handling Training and
job specific hazard
management;
Page 66 of 71
Section 67
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Driver awareness training for
staff that drive Council vehicles;
First aid training; and
Risk awareness training.
2019/2020 Training Budget - preparation People and Culture in partnership Develop capacity building programs Work with Managers to identify “at
and organisational training needs with Managers have collated the for our emerging leaders and under risk” positions in Council where staff
analysis operational, compliance and WHS 30’s so they are supported and critical to future operations are
training requirements for next engaged. supported to grow and stay with
financial year. Allocations have also Council as well as training others so
been made for supervisor succession plans are in place.
development, leadership This will occur as part of the
development and “emerging leader” workforce planning program
programs.
Single Touch Payroll Implementation System went live in February with no Continue to support staff with Monitoring and review if required
(As part of new Federal requirements, implementation issues. information on how to set up MYGOV
Council has to implement a system that Feedback from staff has been accounts and the changes that have
provides fortnightly pay summaries to the minimal but continued occurred as a result of single touch
ATO, instead of yearly in the form of communication is planned as staff payroll
group certificates) will not notice a change until the end
of the financial year when they no
longer receive their group
certificates and are required to
access information via the ATO
portal or their MYGOV account.
Councils Drug and Alcohol Policy and 168 staff (including all operational) Regular promotion of Council’s drug Ongoing testing and monitoring to
Procedure staff attended face to face drug and and alcohol program to reinforce ensure Noosa has a safe work
alcohol policy training. All other staff staff awareness. environment at all times.
have completed online training so (Testing may occur at any time and
they are all aware of their staff are expected to be fully
obligations. compliant with the requirements of
Staff advised of independent the policy and procedure.)
confidential support through
Council’s free employee assistance
program which has received a minor
increase in access recently.
Page 67 of 71
Section 68
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Business as Usual activities 17 positions were advertised this Continued provision of a high level Continued provision of a high level of
Support the organisation with payroll, quarter compared to 25 in the of service and systems service.
work health and safety, recruitment, on- previous quarter. Six appointments enhancements. Implement recommendations and
boarding and workplace relations. were from internal applicants. Five Development of the performance actions from the Service Review.
appointments were from external planning process for civil operations Implement performance planning
applicants with the remaining staff. process for civil operations staff.
positions still going through the Finalise P&C service profiles. Finalise the development of
recruitment process.
workforce planning program.
Finalised the service review of P&C
Branch.
Community Engagement
Communications and Community New Manager commenced and Strategy workshop held with Review underway with draft strategy
Engagement Strategy Review incl. finalised a project plan for the Councillors and Executive Team. to be completed in July.
Review of branch services. strategy review. Individual meetings held with
Managers across the organisation.
Website Project Discussions held with ICT Branch Transition to new platform scheduled Work with ICT Branch and LGAQ to
and LGAQ on transition to new web for mid-year, possibly late July. finalise a design concept and “look
platform. July earmarked as likely Analysis underway on potential and feel” for the new web platform.
month. design for new web platform.
Go Noosa Campaign Collaborative development and Develop posts, website sliders and Go Noosa Easter trial plan
implementation of Communications articles for Go Noosa Easter implemented.
and Promotion Plan for Go Noosa campaign. Ongoing monitoring of the campaign
Easter trials with Transport project Continued liaison with project team during April with evaluation provided
team. and other stakeholders involved in to Transport Project team.
Development of Facebook campaign the trials.
for ‘Go Noosa’ Easter trials.
Social Media Operational Social Media Issues Revised 2019 Council Social Media Ongoing review and development
Management protocols reviewed by campaign/s with a new emphasis on of Council Social Media campaign
Mayor, CEO and Director. establishing content. and scheduling.
Guideline approved and List of posts scheduled and daily Collaboration with other council
implemented by Communication and monitoring implemented to have an facilities to improve sharing of
Engagement team. engaged and informative social content on to council’s social media
Produced a social media video media platforms. pages
explaining Sand Pumping at Noosa Recorded a 13 per cent increase in A guide to be developed to
Main Beach (strong engagement with Facebook followers during this determine what pages to share posts
8,000 views, 130 reactions and 62 quarter. Council page now has 8,542 from. To be reviewed by CE team.
shares). followers.
Page 68 of 71
Section 69
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Linkedin presence has resulted in a
25 per cent growth in the quarter.
There are 1,635 Followers.
Management of emerging social
media issues and management.
Corporate E-newsletter promotion Promotional plan implemented in Good response to competition with Continue to initiate ways to promote
February for eNews competition. 50 new subscribers. Total number of and enhance the e-newsletter.
subscribers is 1,839. Plans underway to produce
Facebook promotional videos for
eNews and Your Say Noosa.
Business as Usual activities 34 media releases prepared (as Support communications for CCTV Internal communication support for
listed on Council’s website) installation at Hastings Street, Mary Roof Replacement Project
compared to 39 in the previous River Road Bridge official opening Preparation of communication plan
quarter). Continued communications support and Fact Sheet for Yurol-Ringtail
28 media responses prepared on for Go Noosa Easter trials. State Forest Conservation Project.
issues for general media plus Disaster Management / LDMG
handling a number of media communications support for Cyclone
enquiries Oma threat.
Average of 3 new sliders and 15 Crisis management of Delilah the
new social media posts per week. Pig issue.
Continuation of Messages on Hold Developed a Report Card Fact
project. Sheet for Economic Development’s
Continued management of intranet Local Economic Plan.
home page sliders and content Communication support for draft
development Environment Strategy, New Noosa
Support and successful delivery of Plan, Go Noosa Trials and
January (Australia Day) Citizenship Community Health and Wellbeing
Ceremony. Strategy
Support for Come n Try Sports Preparations for April Citizenship
event, New Noosa Plan ceremony.
consultations & communications.
Supporting Digital Hub activities –
including media release on their half
yearly progress.
Stills photography and video support
for New Noosa Plan Pop up
sessions.
Page 69 of 71
Section 70
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
BRANCH ACTIVITIES RECENT ACHIEVEMENTS CURRENT PRIORITIES THE NEXT QUARTER
Customer Service
Recruitment and Training Recruitment of full time and part time Training new CSOs on counter and Cross training and development of
CSO finalized reception duties. CSO’s into other business areas for
Training for new trainee Creating a Quality Assurance greater exposure to processes.
commenced. Program. Update onboarding and refresh
Cross training with Waste and training plan.
Records. Develop succession plans for key
staff.
Review of Branch Polices Reviewed BCP. Review Customer Service service Review of request processes.
Reviewed Customer Service Charter level catalogue.
Continual CS intranet (iP@n) Continual review of iP@N, with Continual review of iP@N, Continual review of iP@N,
improvements Rates, Environment and Health. Meet with review pain point improvement to Quiz and
departments to bring their Announcements.
information and pages up to date.
Service Review Service review structure Working to implement Continued implementation of actions
recommendations implemented. recommendations of service review. from service review.
New phone call system incl. On line Chat Quarterly stats- Improve stats reporting. Develop forecasting reports from
and Snap Send Solve requests. - Average mthly total interactions statistical information for improved
(4’663 calls, 233 on-line chat, rostering and workforce planning.
203 snap send solve, 92 other)
- Aver mthly % of calls answered
within 60 secs = 69%.
Customer Service Charter and review of Review Customer Service Charter Progressing the review of Councillor Present to leadership/ET.
the management of customer requests. completed. Request processes.
Business as Usual activities ECR roll out. Assist in the implementation of Partner with ICT to improve systems
Budget preparation actions from the security and technological enhancements.
Rates peak period assessment as determined by ET. Review and recommend
Onboarding Work on outstanding balance issues suggestions to improve customer
of ECR and integrated Eftpos. service standards across the
organisation “Refresh” project.
Page 70 of 71
Section 71
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 MAY 2019
Previous Council Consideration
Nil.
Finance
Nil.
Risk & Opportunities
The resignation of the Governance Advisor in April 2019 will impact on the delivery of
governance services in the short term. The recruitment process for the position has commenced.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Branch Managers of the Department were consulted in the preparation of this report.
Departments/Sections Consulted:
Chief Executive Officer Community Services Corporate Services
Executive Officer Director Director
Executive Support Community Development Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
X Executive Services Environment & Sustainable Development Infrastructure Services
X Director Director Director
X Community Engagement Building & Plumbing Services Asset Management
X Customer Service Development Assessment Buildings and Facilities
X Governance Economic Development Civil Operations
X People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 71 of 71