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2019-05-07 Services & Organisation Committee Agenda
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Page 24 of 71
OUR SYSTEMS & PROCESSES
Measure Measure
% of requests for service that were lodged electronically % of payments made electronically
Purpose Purpose
Identify growth of online services Identify growth of online services
40% 100% —
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July Aug Sept Oct Nov Dec Jan Feb March April May June 0% | | | | | | | | |
WE requests Email (incl. requests via mobile applications) July Aug Sept Oct Nov Dec Jan Feb March April May June
c t c t
omen This KP| includes all payments made to Council via electronic means (including BPAY,
direct debit, via Council's website, at Australia Post outlets etc)
2016/17 data is shown by dotted purple line. 2017/18 data is shown by black line
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