2014-02-03 General Committee Agenda

GENERAL COMMITTEE MEETING AGENDA                                                     3 FEBRUARY 2014


REPORTS TO GENERAL COMMITTEE

1.     FREE HOLIDAY BUSES EASTER 2014 – FURTHER REPORT

Document Information
File No           ECM/Project/Free Holiday Buses

Author            Project Officer – Transport, Transport Infrastructure Management


SUMMARY/PURPOSE
The purpose of this report is to provide additional information on past Free Holiday Buses
customer surveys, and financial implications of the proposed Easter services.

PREVIOUS COUNCIL CONSIDERATION
A report on this matter was considered by the Infrastructure & Services Committee on
28 January 2014. A further report was sought to provide more information on the following:
    Financial implications
    Analysis of previous Free Holiday Buses customer surveys.

REPORT
Previous Survey Analysis
The Free Holiday Buses initiative has been assessed over a number of years to determine the
level of support from users, and to ascertain the means by which passengers are hearing about
the initiative. The use of face to face and online customer feedback surveys have been the
principal research tool to obtain results. The survey results confirm there is strong public support
for the initiative from both regular public transport users and from non-users. The questions from
the Xmas 2013/14 customer feedback survey are attached (Attachment 1).

Key results from the previous region-wide Christmas Free Holiday Buses passenger surveys
indicate a consistency in responses. See Table 1 below for key results of survey analysis over
the last four years.

Table 1

Response Summary                                    2010/11        2011/12        2012/13     2013/14
                                                       1009           1278           1121        1014
                                                    responses      responses      responses   responses

Respondents     who    were    Sunshine    Coast 68%               75%            70%         75%
residents

Respondents who hold a drivers licence              Question not   Question not   80%         67%
                                                    included       included


Respondents who had access to a car                 48.4%          65.7%          67.6%       61%

Respondents who had used a free service             79%            83%            88%         82%




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