2020-10-12 GC Agenda - Item 9 - Attachment 1 - Aircraft Noise Ombudsman Report - Investigation

7.35 The ANO also received complaints from some who used the interactive map
     that they had asked questions in their post but never received a response:

                  ASA invited residents to participate in an interactive map allowing them to place a ‘pin’
                  on their property position. Their interactive map also allowed for comments and
                  questions and was set up about six months ago. To date there has been no response to
                  mine nor any of the other hundreds of participants comments or questions put to them
                  on this interactive map.

          Airservices advised that:

                  Where it was clear that an individual had posed a question or raised a complaint
                  Airservices responded to that individual by email.

Further representations

7.36 Airservices submitted its Airspace Change Proposal, based on its final design
     to CASA on 29 July 2019, but representations continued to be made by
     affected residents. Airservices conducted numerous briefings and technical
     workshops with community groups to assist the community with opportunities
     to ask questions to gain an understanding of what would be implemented.

7.37 Discussions in August 2019 between Airservices’ technical specialists, the
     Buddina community representatives and their Member of Parliament raised
     alternative flight paths that would reduce the noise impacts on the community.
     Airservices determined, however, that there was not time to fully consider
     them until after the runway opening, but acknowledged it was worthy of further
     consideration and potentially registering on its ‘Noise Improvements Register’.

7.38 Together with the one proposed alternative determined by the Proposed Final
     Design and Consideration of Feedback report, Airservices committed to future
     consideration of two alternative flight paths.




Aircraft Noise Ombudsman
Investigation into complaints about the introduction of new flight paths in the Sunshine Coast (April 2020)   Page 25