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2016-10-17 General Committee Meeting Notes

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GENERAL COMMITTEE MEETING AGENDA                                                              17 OCTOBER 2016


Our Systems and Processes
       We have a focus on improving our systems to allow more online transactions to enable our
         community to have 24/7 access to various services. In relation to online payments, the
         spike in online payments in August was directly related to the rates period and there is a
         slight increase in the year on year trend for all online payments.
       Requests for services which are lodged online (as a percentage of total requests) are
         slowly increasing. Currently, only around 10 to 15% of customer requests are lodged
         online via our website. We have recently promoted the use of the App – Snap Send Solve.
         This enables people to use their mobile phones to capture issues and send them to Council
         via an email. When added to the web based option, we can see that almost 25% of our
         requests are now “online”.

Previous Council Consideration
Nil.

Finance & Risk
Nil.

Consultation

External Consultation - Community & Stakeholder
Nil.

Internal Consultation
The details of each of the Operational Plan activities have been provided by relevant
Departments.

Departments/Sections Consulted:

X      Chief Executive Officer                X   Community Services                 X   Corporate Services
       Executive Officer to the Mayor & CEO       Community Facilities                   Financial Services
X      Executive Support                          Community Development                  ICT
                                                  Libraries & Galleries                  Procurement & Fleet
                                                  Local Laws                             Property & Facilities
                                                  Waste & Environmental Health           Revenue Services

X      Executive Office                       X   Planning & Infrastructure
       Community Engagement                       Building & Plumbing Services
       Customer Service                           Civil Operations
       Economic Development                       Infrastructure Planning & Design
x      Governance                                 Planning & Environment
       Human Resources                            Strategic Land Use Planning
       Sustainability                             Disaster Management




                                                                                                     Page 58 of 67
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