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2016-10-17 General Committee Meeting Notes
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GENERAL COMMITTEE MEETING AGENDA 17 OCTOBER 2016
Page 67 of 67
OUR SYSTEMS & PROCESSES
Measure Measure
% of requests for service that were lodged electronically Number of online payments made via Council's website
Purpose Purpose
Identify growth of online services Identify growth of online services
50% 2500
2250 —
40% 2000 _
30% 1750 A —
1500 /: ‘ —
20% 1250 i.
1000 —
10% 750
500 eee *ee® “"Seeneee
0% - 250
July Aug Sept Oct Nov Dec Jan Feb March April May June 0
‘> Erequests [Email (incl. requests via mobile applications) =—7Z2015/16 July Aug Sept Oct Nov Dec Jan Feb March April May June
Comment Comment
Note: 2015/16 data excludes requests received via email (including via mobile KPI to be adjusted to '% of payments made electronically’ to capture BPAY and other
applications) electronic payments
2014/15 data is shown by dotted purple line. 2015/16 data is shown by black line
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