NOOSA COUNCIL ANNUAL REPORT 2022-2023 · Attachment 1: Noosa Shire Council Annual Report 22-23

                                                  6
      Measure: Working capital ratio > 2
      (times)
      Purpose: Measures Council’s ongoing
      solvency                                    4
      Commentary: The working capital
      ratio is tracking above 2 which indicates
      Council has strong liquidity so that we
      can meet financial obligations as they      2

      fall due.


                                                  0
                                                        July      Aug     Sept     Oct    Nov      Dec       Jan     Feb       Mar       Apr       May       June




        Our Systems and Processes


                                                  50%
      Measure: Percentage of requests for
      service that were lodged electronically
      Purpose: Identify growth of online          40%




                                                                                                                                                                      Noosa Council Annual Report 2022 - 2023
      services
      Commentary: Electronic request are          30%
      consistent with approximately 44% of
      requests reaching council via these
                                                  20%
      methods. Snap Send Solve app still
      provides the most requests of all the
                                                  10%
      online services.


                                                  0%
                                                           July    Aug     Sept     Oct    Nov       Dec      Jan     Feb       Mar       Apr      May       June

                                                                                                 Online requests     Email (incl. requests via mobile applications)




      Measure: Percentage of payments             100%

      made electronically
      Purpose: Identify growth of online          80%

      services
      Commentary: This KPI includes
                                                  60%
      all payments made to Council via
      electronic means, including BPAY,
                                                  40%
      direct debit, via Council’s website,
      at Australia Post outlets etc.
                                                  20%




                                                      0%
                                                           July     Aug     Sept    Oct    Nov       Dec      Jan      Feb      Mar       Apr       May      June

                                                                                                                    2022/23           2021/22             2020/21


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