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2016-04-26 General Committee Agenda
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AGENDA
General Committee
Meeting
Tuesday, 26 April 2016
commencing at 10am
Council Chambers, 9 Pelican Street, Tewantin
Committee: Crs Frank Wilkie, Jess Glasgow, Ingrid Jackson, Joe Jurisevic,
Frank Pardon, Brian Stockwell, Tony Wellington
“Engagement with our community to protect and enhance our lifestyle”
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Section 2
GENERAL COMMITTEE MEETING AGENDA 26 APRIL 2016
TABLE OF CONTENTS
ITEM PAGE
ATTENDANCE & APOLOGIES -
PRESENTATIONS -
ITEMS REFERRED FROM PLANNING & ENVIRONMENT COMMITTEE
1 DEVELOPMENT APPLICATION FOR MATERIAL CHANGE OF USE FOR RETAIL
BUSINESSES – TYPE 5 VEHICLE USES (SERVICE STATION & TYPE 2 SHOP
AND RECONFIGURING A LOT (1 LOT INTO 2 LOTS & ACCESS EASEMENT) AT
115 EUMUNDI NOOSA ROAD, NOOSAVILLE (MCU15/0095 & REC15/0022)
(Previously distributed in Planning & Environment Committee Agenda, Page 3 – Also refer to
Further Report provided at Item 1 below)
Reason for referral: Significance of issue
ITEMS REFERRED FROM SERVICES & ORGANISATION COMMITTEE -
Nil.
REPORTS DIRECT TO GENERAL COMMITTEE 3
1 FURTHER REPORT - APPLICATION FOR MATERIAL CHANGE OF USE FOR
RETAIL BUSINESSES - TYPE 5 VEHICLE USES (SERVICE STATION & TYPE 2
SHOP & RECONFIGURING A LOT (1 LOT INTO 2 LOTS & ACCESS EASEMENT)
AT 115 EUMUNDI NOOSA RD, NOOSAVILLE (MCU15/0095 & REC15/0022) 3
2 OPERATIONAL PLAN PROGRESS REPORT -3RD QUARTER 2015-16 7
CLOSED SESSION -
Page 2 of 19
Section 3
GENERAL COMMITTEE MEETING AGENDA 26 APRIL 2016
REPORTS DIRECT TO GENERAL COMMITTEE
1 FURTHER REPORT - APPLICATION FOR MATERIAL CHANGE OF USE FOR RETAIL
BUSINESSES - TYPE 5 VEHICLE USES (SERVICE STATION & TYPE 2 SHOP &
RECONFIGURING A LOT (1 LOT INTO 2 LOTS & ACCESS EASEMENT) AT 115
EUMUNDI NOOSA RD, NOOSAVILLE (MCU15/0095 & REC15/0022)
DOCUMENT INFORM AT ION
Author Denis Wallace, Coordinator Planning
Planning & Infrastructure Department
Index ECM/Application/MCU15/0095 & REC15/0022
Attachments Nil
AMENDED RECOMMENDATION
That Council note the reports by the Coordinator Planning to the Planning & Environment
Committee Meeting dated 19 April 2016 and the General Committee meeting dated 26 April 2016
for a development application for a Material Change of Use of Premises - Retail Business Type 2
Shop & Type 5 Vehicle Uses and Reconfiguring a Lot – 1 Lot into 2 Lots & Access Easement,
situated at 115 Eumundi Noosa Rd, Noosaville and approve the application in part only, in
accordance with the following:
A. Refuse application No. MCU15/0095 for a Material Change of Use of Premises - Retail
Business Type 2 Shop for the following reasons:
1. The service station poses unacceptable risks to human health, safety and wellbeing
at adjacent existing uses, in particular to children using directly adjacent school
facilities.
2. The development provides insufficient buffers to adjacent extremely sensitive school
uses.
3. The development conflicts with The Noosa Plan’s Noosaville Locality Code and
Business Uses Code as it is incompatible with, and has the potential to adversely
impact on, the adjacent school users.
4. The service station is unable to contain emissions within the site, as sought by The
Noosa Plan for sites adjoining community uses.
5. A precautionary approach should be applied pursuant to the Sustainable Planning
Act 2009, given the development’s significant health and safety risks for adjoin the
adjoining sensitive uses.
B. Approve application No. REC15/0022 for Reconfiguring a Lot (1 Lot into 2 Lots & Access
Easement), subject to the following conditions:
When Conditions Must Be Complied With
1. Unless otherwise stated, all works required by the conditions of this Decision Notice
must be completed prior to submission of the subdivision plan to Council for
compliance assessment.
Approved Lot Reconfiguration Plan
2. The lot reconfiguration shall be carried out generally in accordance with approved
plan No. 3049PROP titled Proposed Subdivision Lots 1 & 2 and Emt E in Lot 1
Cancelling Lot 30 on SP170751 123 Eumundi Road Noosaville by John Dawson
Surveys Pty Ltd and dated 18/9/2015, subject to the following amendment:
Page 3 of 19
Section 4
GENERAL COMMITTEE MEETING AGENDA 26 APRIL 2016
a. 2.0m x 2.0m truncation for the proposed dividing boundaries near the southeast
corner of the proposed access handle.
3. All lot numbering on the subdivision plan to be submitted to Council for compliance
assessment must remain as shown on the Approved Plans.
4. The development must be undertaken and operated in a manner that causes no
detrimental effect upon the amenity of the neighbourhood by reason of the creation of
excessive noise, lighting nuisance or other emissions.
Easements
5. Unless otherwise agreed in writing by the relevant service provider, any public or third
party infrastructure located on the subject site must be placed within an easement
registered against the title of the property.
6. All easements must be designed in accordance with the planning scheme and
granted at no cost to the Grantee. Where the Grantee is Council or a service
authority, the easement documentation must be in accordance with the Grantee’s
standard easement terms. Draft easement documentation must be submitted to
Council for endorsement.
7. All works must be kept clear of any existing or proposed easements on the subject
land, unless agreed otherwise in writing by the Grantee.
Vehicle Access
8. All vehicle access to proposed Lots 1 and 2 must be via the proposed access
easement and a single shared access driveway in Eumundi Noosa Road. The
driveway must be located generally in the same location as the existing driveway.
Stormwater
9. The site must be provided with a stormwater drainage system connecting to a lawful
point of discharge. The works must be undertaken in accordance with an Operational
Works approval, and must include:
9.1. Stormwater system designed and constructed in accordance with Council’s
Planning Scheme Policy 5 – Engineering Design Standards – Roads, Drainage
and Earthworks
9.2. No adverse impact on other properties and the road’s footpath and grassed
verge (eg by diverting flows and/or blocking flows and causing additional
ponding)
9.3. Where applicable, extension of the site stormwater system to accommodate
stormwater from external site, including registration of drainage easements
9.4. The use of gravity stormwater drainage only and not surcharge pits or pumps.
10. Stormwater runoff from the development must be disposed of without causing scour
or damage to the subject site or any adjoining property.
Water & Sewer Connections
11. An underground connection to reticulated water and sewerage must be provided to
each lot in accordance with the standards and requirements of Northern SEQ
Distributor–Retailer Authority (Unitywater).
12. A Certificate of Completion from the Northern SEQ Distributor–Retailer Authority
(Unitywater) must be submitted to Council that certifies an underground connection to
reticulated water and sewerage has been provided to each lot.
Page 4 of 19
Section 5
GENERAL COMMITTEE MEETING AGENDA 26 APRIL 2016
REPORT
A report on a combined application for a service station, shop and lot reconfiguration at 115
Eumundi Noosa Road, Noosaville was included on the Planning & Environment Committee
meeting agenda dated 19 April 2016 (Item 1, page 3), with consideration of the report deferred to
the current General Committee meeting on 26 April 2016.
The applicant has reviewed the report and queried why it does not recommend “approval in part”
of the lot reconfiguration component of the application. On 21 April 2016 the applicant formally
requested staff consider recommending an approval in part of the lot reconfiguration, given the
report does not raise concern with that aspect of the development.
As indicated in the assessment report, the proposal to subdivide the existing lot into two lots and
access easement is compliant with The Noosa Plan’s provisions for subdivision, specifically:
The proposed lots exceed the 1,000m2 minimum lot size for Noosaville’s Industry zone and
are appropriately proportioned;
The lots can be fully serviced;
A single common access is proposed in the most suitable location and the access easement
arrangement avoids multiple driveways, which is critical for this site; and
The lot reconfiguration does not raise any other conflicts with The Noosa Plan’s
Reconfiguring a Lot Code or Noosaville Locality Code.
Staff have no objection to recommending “approval in part” of the application, as provided for in
the decision making provisions of the Sustainable Planning Act. The Amended Recommendation
in this report is worded accordingly and includes conditions to apply to the reconfiguration
component.
Previous Recommendation
That Council note the report by the Coordinator Planning to the Planning & Environment
Committee Meeting dated 19 April 2016 and refuse Application No. MCU15/0095 & REC15/0022
for a Development Permit for a Material Change of Use of Premises - Retail Business Type 2
Shop & Type 5 Vehicle Uses and Reconfiguring a Lot – 1 Lot into 2 Lots, situated at 115
Eumundi Noosa Rd, Noosaville for the following reasons:
1. The service station poses unacceptable risks to human health, safety and wellbeing at
adjacent existing uses, in particular to children using directly adjacent school facilities.
1. The development provides insufficient buffers to adjacent extremely sensitive school uses.
2. The development conflicts with The Noosa Plan’s Noosaville Locality Code and Business
Uses Code as it is incompatible with, and has the potential to adversely impact on, the
adjacent school users.
3. The service station is unable to contain emissions within the site, as sought by The Noosa
Plan for sites adjoining community uses.
4. A precautionary approach should be applied pursuant to the Sustainable Planning Act
2009, given the development’s significant health and safety risks for adjoin the adjoining
sensitive uses.
Previous Council Consideration
Nil.
Page 5 of 19
Section 6
GENERAL COMMITTEE MEETING AGENDA 26 APRIL 2016
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Conditions of approval have been provided by Council’s Coordinator Engineering.
Departments/Sections Consulted:
Chief Executive Officer Community Services Corporate Services
Executive Officer to the Mayor & CEO Community Facilities Financial Services
Executive Support Community Development ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property & Facilities
Waste & Environmental Health Revenue Services
Executive Office X Planning & Infrastructure
Community Engagement Building & Plumbing Services
Customer Service Civil Operations
Economic Development Infrastructure Planning & Design
Governance X Planning & Environment
Human Resources Strategic Land Use Planning
Sustainability
Page 6 of 19
Section 7
GENERAL COMMITTEE MEETING AGENDA 26 APRIL 2016
2 OPERATIONAL PLAN PROGRESS REPORT -3RD QUARTER 2015-16
DOCUMENT INFORM AT ION
Author Chief Executive Officer, Brett de Chastel
CEO’s Office
Index ECM/ Subject/ Corporate Planning
Attachments 1. Operational Plan Progress
2. Key Performance Indicators
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Chief Executive Officer to the General Committee Meeting
dated 26 April 2016 providing an update on progress with the implementation of the Operational
Plan to 31 March 2016 and details of Council’s Key Performance Indicators.
REPORT
This report is in two parts. The first part provides Council with an overview of progress in
implementing the annual Operational Plan. The second part focuses on the Key Performance
Indicators (KPIs) which are reported to Council on a quarterly basis.
This report relates to the third quarter of the 2015/16 financial year.
1. OPERATIONAL PLAN UPDATE
For 2015/16, the Council adopted a new style of Operational Plan. Only the major initiatives are
included in the Operational Plan with day to day “business as usual” activities included in Branch
Plans.
The Branch Plans have all been completed and are being used by Managers to manage day to
day activities. They are an effective tool for ensuring that all of the “business as usual” activities
are undertaken and that any minor projects are followed through.
Details of each Operational Plan project is set out in Attachment 1 with an assessment of
whether the issue in completed, on target or behind schedule. Comments are also provided for
the information of Councillors about the status of each issue. It is important to note that the
comments and assessment of the Operational Plan projects in the attachment are “as at 31
March” i.e. the end of the third quarter.
The table below highlights some specific Operational Plan issues.
Initiatives Comment
Electric Bus Trial After terminating the previous supplier contract due to an inability to
deliver the electric buses on time, fresh tenders have been called for
the supply of electric buses for our proposed 6 month trial in
partnership with Translink. Those tenders are currently being
assessed in conjunction with Translink and will be reported to Council
in due course.
Page 7 of 19
Section 8
GENERAL COMMITTEE MEETING AGENDA 26 APRIL 2016
Initiatives Comment
Rufous Street Project This project is proceeding well. Council has approved the Master
Plan and has also approved the lodgement of the planning
application. The Project Control Group continues to liaise with the
local community to address any concerns. The next step is the
formal lodgement of the town planning application which is expected
to occur before the end of April. Council needs to consider that
application in its capacity as a planning authority.
Noosa Transport Strategy The development of the strategy is slightly behind in terms of timing
with further community consultation proposed.
Koala Policy The policy has been adopted and a draft action plan is currently
being endorsed by Council for community consultation.
Library Strategy The service review has now been completed and it has identified
some long term strategies that should be considered by the Council.
A Councillor workshop is scheduled for 29 April 2016.
New Planning Scheme Background studies are continuing with the first workshop with
Councillors scheduled for 3 May 2016. Current strategies and
studies underway include flooding, biodiversity and transport.
Refurbishment of Munna Point This project is proceeding well. It is on track for completion in early
Bridge May with “top of deck” work to commence shortly. This work will
impact on local traffic flow but is unavoidable to complete the project.
Dr Pages Road Due to recent wet weather, the construction phase is about 3 weeks
behind schedule. At this stage, the project is likely to be completed
around the end of April or early May.
Workplace Health and Safety Our new WH&S Advisor has commenced and is focused on catch up
in terms of systems and policy. This remains a high priority for the
Leadership Team.
Undertake regular service All but one service review has now been completed. The Leadership
reviews Team intends to review how this process works to streamline
reviews. The intention is to focus on how services can be improved
by taking a detailed look at different areas of Council over time.
2. KEY PERFORMANCE INDICATORS
As Council would be aware, KPIs were first developed for our organisation at the beginning of
2014/15. Approximately 30 management KPIs were developed and these are reviewed on a
monthly basis by the Leadership Team. Approximately 15 of those KPIs are reported to Council
on a quarterly basis. They are also reported to the Audit & Risk Committee in detail at each
Audit & Risk Committee meeting.
As far as the CEO is aware, we are one of the few Councils in Queensland to make this KPI
information available to the public via “non-confidential” reports. The KPIs are included in
Attachment 2.
The key issues arising from an assessment of the KPIs for the third quarter are as follows:
Our People
In relation to WH&S, our performance is slowly improving. Our new WH&S Advisor
commenced in February and is based at the Depot with an initial focus on updating action
plans and policies. The Workplace Health and Safety Committees have also been
revamped and a single committee established to better focus our WH&S efforts. The first
meeting of the new Committee is scheduled for 28 March.
Page 8 of 19
Section 9
GENERAL COMMITTEE MEETING AGENDA 26 APRIL 2016
The average duration of time lost due to injury is very high compared to other like Councils.
It was slightly lower than the equivalent time last year but is significantly above like sized
Councils. This is reflective of an older workforce where injuries can sometimes take longer
to recover.
Our WH&S scheme rate is increasing but is still lower than other Councils in category D
(similar Councils to Noosa Council). The best performing Council in that category has a
scheme rate of 0.905% while the worst is 2.083%. Our scheme rate increased from
1.242% in to 1.366% (as a percentage of total wages). Based on our current performance,
it is likely to increase again next year.
Personal leave taken is continuing to be monitored closely and has shown significant
improvement over the last 12 months. It has, however, spiked up in the last 2 months and
will be monitored closely in coming months. We normally see an increase during winter
months but February was abnormally high.
We measure annual leave by focusing on “Accrued Annual Leave Weeks (median)” but we
also monitor the number of staff who have excess (over 8 weeks) annual leave weeks
accumulated. We have made a concerted effort to reduce the number of staff with over 8
weeks annual leave. There are 23 staff with more than 8 weeks of annual leave (down
from 31 in September and 25 in January) reflecting some work areas where there has been
high workloads over the last 2 years.
Our staff turnover rate remains very low compared to other Councils.
Our Customers
The total number of customer requests received by Council remains on a slight upward
trend in the long term with slightly more customer requests per month in February than at
the corresponding time last year. In fact, the number of requests in February was the
highest we have seen in nearly 2 years.
The level of sign off of completed CRMs (customer request management system) is
improving. More work has been done at the management level in “drilling down” within the
overall statistics to ensure that completed request are “signed off”. In many instances,
tasks are being completed but not signed off in the system. The level of customer
complaints remains relatively low.
The average wait time for our customers when phoning Council continues to improve over
time and our month to month performance is better than last year. This quarter included a
rates period which always leads to extra enquiries. Our frontline customer service staff
continue to provide an excellent “front face” to our community.
Customer indicators for processing times for various types of development applications
have remained relatively constant over the 3 month period. The most problematical
applications (MCUs) continue to take the most time.
The average time to process plumbing applications has risen over the last 12 months but is
still significantly better than the statutory deadlines. This rise reflects the additional work
undertaken by the plumbers to service Council facilities such as public toilets and beach
showers.
Our Finances
Our financial KPIs measure solvency, investment performance and outstanding rates. All
of these KPIs continue to be on track.
Council receives a financial performance report at the end of each month which provides a
more detailed analysis of Council’s financial position. Council receives a detailed report on
capital works progress every 3 months.
Page 9 of 19
Section 10
GENERAL COMMITTEE MEETING AGENDA 26 APRIL 2016
Our Systems and Processes
We have a focus on improving our systems to allow more online transactions to enable our
community to have 24/7 access to various services. In relation to online payments, the
spike in online payments in February was directly related to the rates period. We had seen
a slight increase in the year on year trend for online payments but this has started to
plateau.
However, requests for services which are lodged online (as a percentage of total requests)
are still quite low. Currently, only around 10 to 15% of customer requests are lodged
online. The CEO has recently established a staff working group focusing on building a
“digital culture” which focuses on a range of digital issues including our website, more
online service, automation of transactions etc. This is only at an early stage.
Previous Council Consideration
Nil.
Finance & Risk
Nil.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
The details of each of the Operational Plan activities have been provided by relevant
Departments.
Departments/Sections Consulted:
X Chief Executive Officer X Community Services X Corporate Services
Executive Officer to the Mayor & CEO Community Facilities Financial Services
X Executive Support Community Development ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property & Facilities
Waste & Environmental Health Revenue Services
X Executive Office X Planning & Infrastructure
Community Engagement Building & Plumbing Services
Customer Service Civil Operations
Economic Development Infrastructure Planning & Design
Governance Planning & Environment
Human Resources Strategic Land Use Planning
Sustainability
Page 10 of 19
Section 11
ATTACHMENT 1
Page 11 of 19
ATTACHMENT 1
OPERATIONAL PLAN 2015-16 PROGRESS REPORT Quarter 3: 1 January 2016 - 31 March 2016
WORKING IN PARTNERSHIP WITH OUR COMMUNITY
No. Project Responsibility Update SE LC0T
1 Planning and design of Rufous Street Project Director Community Services Rufous St Master Plan approved by Council on 10 March 2016. Ontrack @
2 ‘Planning and delivery of the Floating Land exhibition Gallery Director Floating Land 2015 festival delivered 29 August - 18 October. Completed @
3 Community Jury - second topic Community Engagement Manager Second Community Jury completed; Report to Council completed; Council Completed @
decision to be taken January 14, 2016; and Juror Mayoral Reception scheduled
for February 2016.
4 Undertake studies for development of new Planning Scheme Principal Strategic Planner Progress well under way on studies and strategies on: agriculture and On track @
agricultural land, biodiversity, flooding, effluent disposal, business land needs,
activity centres and housing needs assessment.
5 _ Trial of electric buses in conjunction with Translink Director Planning & Infrastructure Tenders have closed, just commenced two weeks tender assessment period. Behind @)
Report to Council will be in May round of meetings. Schedule
6 Work with our community by developing local economic initiatives Economic Development Officer The development of an implementation plan to accompany the Economic Plan On track @
for funding consideration in the 16/17 budget. Showcase event #Noosa
Connects, held with the aim of connecting local businesses with organisations
and agencies that can assist business development.
Production of Business Guide.
SETTING POLICY AND STRATEGY
No. Project Responsibility Update Ltr)
4 Development and adoption of Noosa Transport Strategy Infrastructure Planning & Design Manager Slightly behind schedule to allow for more community consultation Behind (.
Schedule
2 Development and adoption of Noosa Local Economic Plan Economic Development Officer Noosa Shire Local Economic Plan adopted by Council at the Ordinary Meeting Completed @
of 17 December 2015.
3. Koala Policy - mapping and policy adoption Principal Environment Officer The Koala Conservation Management Plan has been drafted and is currently On track @
going through an internal consultation process. Once the internal consultation is
complete, the Draft Koala Conservation Plan can be presented to Council for
approval of public consultation phase. Report to be presented to April round of
Council meetings.
4 Development and adoption of Social Plan Community Development Coordinator Social Strategy adopted by Council at the Ordinary Meeting on 17 December [email protected] Development and adoption of Sustainability Principles Executive Manager Sustainability Principles adopted by Council on 19 November 2015 for the Completed @
purpose of guiding Council's strategy development.
6 Development and adoption of Library Strategy Manager Libraries & Galleries Awaiting outcome of Library Service Review. Consultant's final report received Behind @
31 March 2016. Schedule
Page 11 of 19Section 12
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Page 13 of 19
A SUSTAINABLE COUNCIL
No. Project Responsibility Update Status
1 Development and implementation of Enterprise Risk Management Governance Advisor On 18 March 2016, the Leadership Team held its third strategic risk discussion Ontrack (&
Framework for the 15/16 period which included a comprehensive review of Council's
Strategic Risk Register with regard to future risks to achieving the organisation's
objectives. Managers of Council's various operational branches will undertake a
review of their operational risks and branch progress for final quarter of the
15/16 period in accordance with Council's risk reporting framework.
2 Finalisation of Business Continuity Plans Governance Advisor Council's Customer Service Business Continuity Plan and Council's Payroll On track @
Business Continuity Plan was approved by Council's Leadership Team on 9
March 2016. Progress continues with the development of the draft Council
Building and Facilities, and Waste Recovery Business Continuity Plans.
3 Improve Workplace Health & Safety performance Human Resources Manager WH&S Policy endorsed by CEO and Two Year Safe Plan developed. Monthly Behind Q
action plans under development and review of procedures in progress. New Schedule
WH&S Advisor appointed.
4 Undertake regular Service Reviews Executive Officer Service Reviews completed for Phase 2 Local Laws, Noosa Aquatic Centre and Behind @
Corporate Overheads. Library Review Phase 2 report received from Consultant Schedule
and currently under consideration. Reviews for Building & Plumbing and
Property & Facilities are well advanced but behind schedule. Review of Design
& Delivery area in Infrastructure Services is yet to commence.
5 Optimisation of ICT systems ICT Manager Implementation of HR systems is on track. Infringment systems delayed due to On track @
software printing issues. ECM training completed and audit reports are now
being supplied to Managers about ECM usage by staff.
6 Implementation of Financial Sustainability Policy Director Corporate Services Policy in place and forms the foundation for 2016/17 budget development Ontrack @
Page 13 of 19Section 14
ATTACHMENT 2
Page 14 of 19
ORGANISATIONAL PERFORMANCE REPORTING ATTACHMENT 2
OUR PEOPLE
Measure Measure
Average Lost time injury duration Council % of LGW
Purpo Purpo:
Safety of the workplace Safety of the workplace
25
15 —____---------:? }.}.\x]\x§€x€§—____—_—=—
5
0 0%
ys pw? oe F&F oS ge SF & we ye we ys 2013/14 2014/15
Comment Comment
Early advice is that our 2015/16 rate will be 1.503%. Still awaiting formal notification.
Noosa Council falls in the Group D category. In the 2014/15 year, the lowest rate in that
category was 0.905%, the highest rate was 2.083%.
Measure Measure
Personal leave total days x month Accrued Annual Leave weeks (median
Purpos Purpose
Low levels of sick leave can equate to high morale and vice versa Potential financial burden if accrued leave is not taken and risk of staff burnout
500 6
400 5
4
300
3
200
2
100 1
0 0
Sp oo oF wt oF WK HP yh oh WH Sp op oF wt gH WH PF yh Hh WF ye
Comment Comment
23 staff members currently have a leave balance in excess of 8 weeks which is a slight
reduction from the January & February figure of 25.
Benchmark is shown by red line, Previous year data is shown by purple line
Page 14 of 19Section 15
Page 15 of 19
Measure
Staff turnover rate as percentage of establishment level
Purpo
To track staff turnover over time and identify trends
12%
SY
10%
8%
6%
4%
2%
0%
Sept Dec March June
Comment
Benchmark shows 2014 average for category 4 Councils. Figures reported on a quarterly
basis.
Benchmark is shown by red line, Previous year data is shown by purple line
Page 15 of 19Section 16
Page 16 of 19
OUR CUSTOMERS
Measure Measure
Number of requests received x month % of requests completed within target date x month
Purpose Purpose
Level of customer demand & whether service levels appropriate Indicator of whether service levels are satisfactory
1750 100%
1500 y\ f—™ i
NE pe’ 80% 7
1250 2 s
750 40% +—— : . =
500
20%
250
0 r r r r r Ly r Y t r r 1 0% r t r t 1 r r t r r r 1
\ RY O \
pr oo OF we of FF es yw ys? p> ot F Ww oe vi FP oF we ye sy”
Comment Comment
Measure Measure
Average seconds of wait time in phone queue % of planning applications decided within 20 business days
Purpose Purpose
Service timeliness / capacity to respond Service timeliness
a ——————_<“—“<“——
120 100%
80%
90 -
60%
60 + = F — :
40% -
30 | ~ a 7" 7 ft r 2 20% - - -
0 ‘ ‘ ‘ 0% r
Jan Feb March
s = ¥ of wv we ws ws ™MCU Reconfiguration Op Works Op Works (Veg) ™PBA mRAP wu Total
SS pe® eof oF ws! S <& SS ve
Comment
Of the 35 MCU applications decided, 28 were decided within the time frames.
4 Reconfiguration applications were decided within timeframes.
23 Op Works applications were decided, with 2 outside 20 days due to requests to delay payment of bonds.
29 Op Works (Veg) applications were decided.
6 PBA applications were decided.
For those RAP applications decided outside the time frame, changed plans were negotiated during the
decision period.
Benchmark is shown by red line, Previous year data Is shown by purple line
Page 16 of 19Section 17
Page 17 of 19
Measure eee Measure eee
% of building information requests completed within 10 day statutory time Average processing time 20 day plumbing applications
frame
Service timeliness Level of activity & service
20
100%
60% 10
40%
5
20%
0% 0
Sp et oF wt of wh SF sh WF yo Spe sf oF KF SF oF PF WF ye
NS
Comment Comment
Benchmark is shown by red line, Previous year data is shown by purple line
Page 17 of 19Section 18
Page 18 of 19
OUR FINANCES
Measure ‘Measure
Investment return 0.25% above benchmark (UBS Bank Bill index) ‘Rate arrears ratio <5%
Purpose ; Purpose : — :
Performance of invested ratepayer funds Measures the efficiency of Council's collection of rates and charges
1.0% -
40%
0.8% ee
30%
0.6% —<—<<<—<—<—
0.4% 7
0.2% 10%
0.0% 0%
\ NY \
ys p® oo oF wh coh FH we yw yy? ws p> oa oF wt of & wy ys?
Comment Comment
Method of calculation to be reviewed
‘Measure
Working capital ratio > 2 (times)
Purpose
Measures Council's ongoing solvency
14
12 rN
° PN .
8
6 wd a
q ——— a
ae ee ee
PERE EEE
\
Ser ca oF te SF SF wh WF yl
Comment
Benchmark is shown by red line, Previous year data is shown by purple line
Page 18 of 19Section 19
Page 19 of 19
OUR SYSTEMS & PROCESSES
Measure Measure
% of requests for service that were lodged online Number of online payments made via Council's website
Purpose Purpose
Identify growth of online services Identify growth of online services
50% 2500
2250 4X
a, ee
so ‘750 PT
ey |_| | \
so% 1500 Jf ——SdCY'
iso —f Nt FA
20% mo Wh SLIT JESS
1000 a \-4 |
A SOT
10% OI
ofl tt tt it tt tt i ff
0% SB WF GC w K & © S Ww
, July Aug Sept Oct Nov Dec Jan Feb March April May June ” we ° we “ we 8 w »
Comment Comment
Benchmark is shown by red line, Previous year data is shown by purple line
Page 19 of 19