2021-10-12 P&E Agenda - Item 2 - Attachment 6 - Cost Benefit Analysis

COST BENEFIT ASSESSMENT – PROPOSED LOCAL LAW AMENDMENT: SHORT STAY
LETTING & HOME HOSTED ACCOMMODATION

    o   Responds to and resolves complaints within 30 minutes of receipt of notification of each complaint,
        including ensuring compliance with the requirements of the code of conduct for guest behaviour.
•   Council has the power to:
    o   Access premises for inspections.
    o   Access information on use and complaints on request.
    o   Issue compliance notices where non-compliance is found.
    o   Have work carried out and seek to recover costs following non-compliance with a notice.
    o   Stop an approval holder from providing such accommodation for non-compliance following issue of a
        notice or where premises are operating without approval.
    o   Close premises summarily if there is a serious risk to health or safety.

•   Council is responsible for managing the approvals process including initial applications and annual renewals,
    in addition to managing a 24 hours a day / 7 days a week complaints hotline which will provide residents a
    platform to report any issues and/or misbehaviours of guests, notify contact persons of complaints made and
    arrange for security to respond to complaints in the event that contact persons are unable to be reached.




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