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2022-05-16 General Committee Meeting Agenda
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GENERAL COMMITTEE MEETING AGENDA 16 MAY 2022
Page 95 of 96
GENERAL COMMITTEE MEETING AGENDA 16 MAY 2022
OUR SYSTEMS & PROCESSES
Measure Measure
% of requests for service that were lodged electronically % of payments made electronically
Purpose = Purpose
Identify growth of online services Identify growth of online services
50% [100% TTT
7 Art . TT
7 ~ “HA
~ | i L - l [ 7 fi i i
0% 0% ’ ' re
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
@ Online requests w Email (incl. requests via mobile applications) Sci piniinsieshs eceidlie ehachrcnilcally 2020/21 +++++ 2019/20
Comment _ oe
Approximately 13-15% of request are received via council's online portal this remains Comment : :
consistent with other months. January's peak can be attributed to an increased usage This KPI includes all payments made to Council via electronic means (including
of the SnapSendSolve app, this 3rd party company had a promotion and increased BPAY. direct debit, via Council's website, at Australia Post outlets etc)
marketing of their app which stimulated greater use by the community for that month.
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