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2015-08-18 Planning and Organisation Committee Agenda
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PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 18 AUGUST 2015
Attachment 1
Page 91 of 139
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 18 AUGUST 2015
Attachment 1
OUR CUSTOMERS
Measure Measure
% of requests completed within target date x month Call volumes x Average seconds of "wait" time in phone queue
Purpose Purpose
Indicator of whether service levels are satisfactory Service timeliness / capacity to respond
100% + 120 +
80% +
90 +
60% +
60 +- — =
40% +
0% + ba 7 ——— — — — —— + —r - —- — 0 + — v — + r r + + — + +
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ea & Ss ws a * & ¥ ¥
ye x ¥¢ SS € 5 ¥ # Y
Comment Comment
Measure Measure
Number of calls exceeding target wait time (1 minute) % of planning applications decided within 20 business days
Purpose Purpose
Service timeliness / capacity to respond Service timeliness
2500 100% +
2250 +
2000 + 80% +
1750 + =
1500 + 60% +
1250 +
1000 + 40% +
750 +
50. a. a hh Ur CU CU Ce 20% +
250 +
oO. - - ; : - ; - - 0% + 7 . . 7 '
oo RS rs J $s g © RS 3 eo) © Jan Feb Mar-15 Apr May Jun-15
od we ys MCU w#Reconfiguration wOp Works mOp Works (Veg) sPBA wm Total
Comment Comment
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