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NOOSA COUNCIL IDAS Development Application Decision Notice 9
Complaint Recording
(A7) All complaints received by the holder of this development approval relating to operations at the
place to which this development approval relates must be recorded and include the following
details:
(i) time, date and nature of complaint; and
(ii) type of communication (telephone, letter, personal etc.); and
(iii)name, contact address and contact telephone number of complainant (Note: if the
complainant does not wish to be identified then “Not identified” is to be recorded); and
(iv)response and investigation undertaken as a result of the complaint; and
(v) name of person responsible for investigating complaint; and
(vi)action taken as a result of the complaint investigation and signature of responsible person.
Incident Recording
(A8) A record must be maintained of events including but not limited to:
(i) he time, date and duration of equipment malfunctions that may affect the
environmental performance of the place to which this development approval relates;
and
(ii) the hours of operation of the plant when these events have occurred.
Notification of Emergencies and Incidents
(A9) Where the holder of this development approval has not given notification to the administering
authority under section 37 of the Environmental Protection Act 1994, as soon as practicable
after becoming aware of any emergency or incident which results in the release of contaminants
not in accordance, or reasonably expected to be not in accordance with the conditions of this
development approval, the holder of this development approval must notify the administering
authority of the release by telephone or facsimile.
(A10) Where the holder of this development approval has not given notification to the administering
authority under section 37 of the Environmental Protection Act 1994, the notification of
emergencies or incidents as required by condition A9 must include but not be limited to the
following:
(i) the name of the holder of the development approval; and
(ii) the location of the emergency or incident; and
(iii) the number of the development approval; and
(iv) the name and telephone number of the designated contact person; and
(v) the time of the release; and
(vi) the time the holder of the development approval became aware of the release; and
(vii) the suspected cause of the release; and
(viii) the environmental harm caused, threatened, or suspected to be caused by the release;
and
(ix) actions taken to prevent further any release and mitigate any environmental harm caused
by the release.
(A11) Where the holder of this development approval has not given notification to the administering
authority under section 37 of the Environmental Protection Act 1994, not more than fourteen
(14) days following the initial notification of an emergency or incident, the holder of the
development approval must provide written advice of the information supplied in accordance
with condition A10 in addition to:
(i) proposed actions to prevent a recurrence of the emergency or incident; and
(ii) outcomes of actions taken at the time to prevent or minimise environmental
harm and or environmental nuisance; and
(iii) the results of any environmental monitoring performed.
Report Submission
(A12) The holder of this development approval must ensure that all complaints and results of all
monitoring performed in accordance with development conditions of this development approval
for the period covered by the annual return are submitted with the Annual Return.
END OF CONDITIONS FOR SCHEDULE A
H o:\database\onestop\decision.doc
Print Date: 6 March 2020, 2:17 PM
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