2021-02-09 Services & Organisation Committee Meeting Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                    9 FEBRUARY 2021


Consultation
External Consultation - Community & Stakeholder
Community consultation with both users and non-users of the service has been an ongoing
process over the last eighteen months. On-going and regular discussions with current users
regarding the upcoming changes have helped inform the planning of the proposed model.
A Mobile Library User survey received a strong response (237) and demonstrated that visiting
habits and user needs had changed since the 2006 vehicle rollout. The survey showed the
service is highly valued and that demand for access to a print collection remains strong.
Formal consultation commenced in November 2020. This included information direct to mobile
library users via e-newsletters and distribution of fact sheets via social platforms, sent to local
schools, day care centres and aged care facilities and posted on community noticeboards.
Meetings with key stakeholders were undertaken and senior library staff were available to answer
queries as part of a weekly ‘Roadshow Information Tour’.
Feedback from the community was positive, with many users pleased that the weekly service
would continue, a vehicle with internal access to library collections would still be available and
library staff would still be part of the service. Feedback regarding the need for user education
around the new kiosks and the importance of including early literacy services has been taken into
account when finalising the proposed replacement plan.
Internal Consultation
     Chief Executive Officer
     Director Community Services – Community Services
     Manager Community Services – Community Services
     ICT Manager – Corporate Services
     ICT Operations Officer – Corporate Services
     Procurement and Fleet Manager – Corporate Services
     Procurement and Contracts Advisor – Corporate Services
     Financial Services Manager – Corporate Services
     Building and Facilities Coordinator – Infrastructure Services
     Designer Capital Works – Infrastructure Services
     People and Culture Manager – Executive Services
     Communications and Community Engagement Manager – Executive Services

Departments/Sections Consulted:

X    Chief Executive Officer   X   Community Services                      X   Corporate Services
     Executive Officer         X   Director                                X   Director
     Executive Support         X   Community Development                   X   Financial Services
                                   Community Facilities                    X   ICT
                               X   Libraries & Galleries                   X   Procurement & Fleet
                                   Local Laws                                  Property
                                   Waste & Environmental Health                Revenue Services

X    Executive Services        X   Environment & Sustainable Development   X   Infrastructure Services
X    Director                      Director                                X   Director
X    Community Engagement          Building & Plumbing Services            X   Asset Management
     Customer Service              Development Assessment                  X   Buildings and Facilities
     Governance                    Economic Development                        Civil Operations
X    People and Culture        X   Environmental Services                      Disaster Management
                                   Strategic Land Use Planning             X   Infrastructure Planning,
                                                                               Design and Delivery




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