2021-02-09 Services & Organisation Committee Meeting Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                   9 FEBRUARY 2021


BRANCH ACTIVITIES              RECENT ACHIEVEMENTS                            CURRENT PRIORITIES                                 THE NEXT QUARTER
Business as Usual activities      Total Sept - Dec 2020                         Continue to review operations to ensure         Continue to review operations to
                                  LIBRARY -                                       compliance with Covid-19 restrictions             ensure compliance with Covid-19
                                    o Visitors: 44,505                              and meeting of grant- funding body                restrictions and meeting of grant-
                                    o Programs: 119 (877 attendees)                 obligations                                       funding body obligations
                                    o Online programs: 46                         Recruitment finalised for several key
                                    o New Members: 1,809                            professional roles in the library service:
                                    o Library Loans: 127,997                        Noosaville Branch Librarian and
                                    o E-Resources Loans - 31,008                    Collections Librarian.
                                    o Telephone enquiries: 2,539                  Preparation of draft 2021/2022 Libraries
                                                                                    & Galleries budget and associated
                                  GALLERY -
                                                                                    Council reporting
                                     Visitors: 4,310
                                     Programs: 7 Online public
                                         programs; 12 in-house programs
                                         (138 attendees)
                                     Mailing list subscribers: 1,751
                                     Instagram followers: 9,180
                                     Facebook followers: 2,688
                                  Risk assessments completed for the
                                    return of each new service element, to
                                    ensure Covid-10 government guidelines
                                    are met and safe services are provided.
LOCAL LAWS
Manage Local Law Compliance        980 customer requests                        Large increase in complaints about              Plan the re-commencement of
                                  13 reported dog attacks (7 on People &          Illegal Camping Activity has seen a               school lectures and introduce
                                    6 on Animals)                                   significant increase in infringements in          community group lectures on
                                   20 proactive patrols undertaken                this period. Early patrols continuing to          responsible pet ownership and
                                  3,187 Local Laws Infringements issued:          deal with increase in complaints.                 safety around animals. (Covid
                                    o 44 Animal infringements                     Transition from retiring Manager.                 Restrictions permitting)
                                    o 527 Restricted activity – camping           Ensuring all staff remain vigilant and          Monitor budget implications from
                                    o 2,616 Parking infringements                   observant of WH&S requirements for                Covid-19
                                  183 Appeals assessed (increase                  Covid-19                                        Review operational compliance
                                    reflects financial pressures in               Supporting other agencies with inter-             processes.
                                    community during current COVID crisis)          agency operations e.g. QPS and QPWS             Implement necessary Animal
                                   427 new dog registrations                                                                        Pound improvements
                                  Local Laws Staff heavily involved in                                                            Explore use of ATV (all-terrain
                                    Schoolies Operation assisting QPS in                                                              vehicle) for beach patrols rather
                                    addressing associated issues.                                                                     than use of 4WD.



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