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2021-08-16 GC Agenda - Item 8 - Attachment 3 - Amended 2021-22 Operational Plan
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16 August 2021
Item 8 - Attachment 3
Noosa Shire Council
Operational Plan
2021/22
June 2021
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Section 2
Acknowledgements Noosa Shire Council acknowledges the Traditional Owners of this region, the Kabi Kabi People, and pays respect to Elders past and present, and the broader Aboriginal and Torres Strait Islander community of Noosa Shire. Noosa Shire Council thanks all contributors and stakeholders involved in the development of this Report. Copyright © Noosa Shire Council 2021. Noosa Shire Council supports and encourages the dissemination and exchange of information. However, copyright protects this publication. Noosa Shire Council has no objection to this material being reproduced, made available online or electronically but only if it is recognised as the owner of the copyright and this material remains unaltered. All images within this report are © Noosa Shire Council unless credited otherwise.
Section 3
2021/22 Operational Plan
Contents
About the Operational Plan ........................................................................................ page 4
Corporate Planning Overview ................................................................................... page 6
Risk Management ......................................................................................................... page 7
Corporate Reporting Overview ................................................................................. page 8
Informing Strategies and Plans ................................................................................ page 10
Key Operational Plan Initiatives 2021/22 ................................................................. page 11
Significant Initiatives/Capital Projects ..................................................................... page 12
Theme - Noosa Environment .................................................................................... page 13
Theme - The Noosa Community .............................................................................. page 15
Theme - The Noosa Economy .................................................................................. page 17
Theme - Long Term Planning for Noosa Shire ......................................................... page 18
Theme – Excellence as a Council ............................................................................ page 20
Page 3
Section 4
Noosa Shire Council
About the Operational Plan
The Noosa Council Corporate Plan 2017 - 2037 outlines Council’s 20 year vision for the Noosa
Shire and strategic direction for Council. It identifies long term goals under five key themes and
identifies key focus areas to be undertaken within the first five year term of the Plan (i.e. 2017-
2022). These focus areas inform Council’s corporate planning and budget process.
The Operational Plan 2021/22 outlines initiatives and services that Council will undertake to
advance the key focus areas and goals of the Corporate Plan for the financial year in accordance
with the adopted budget. The Operational Plan 2021/22 and the annual Budget 2021/22 are
complementary documents and are developed in parallel to provide consistency between
commitments in Council’s work program and the resourcing allocations determined as part of the
annual Budget.
Section 104(5) of the Local Government Act 2009 and Section 175 of the Local Government
Regulation 2012 set out the requirements and content for an operational plan. The Regulation
provides that the operational plan must:
- be consistent with the annual budget
- state how a Council will:
- progress the implementation of the five-year corporate plan and
- state how a Council will manage operational risks.
The Operational Plan has been prepared consistent with these requirements.
Page 4
Section 5
2021/22 Operational Plan
Theme 1 The Noosa Environment
20 YEAR GOAL Our environment is protected and enhanced
and is valued by the community.
Theme 2 The Noosa Community
20 YEAR GOAL Our community is connected, safe and happy
and able to meet their potential.
Theme 3 The Noosa Economy
20 YEAR GOAL Our economy is diverse and resilient.
Theme 4 Long term planning for Noosa Shire
20 YEAR GOAL Noosa Shire is well managed and sustainable.
Theme 5 Excellence as a Council
20 YEAR GOAL The Noosa Shire community is proud of its Council.
Page 5
Section 6
Noosa Shire Council Corporate Planning Overview To prioritise and identify various initiatives, projects and services to be funded and delivered by Council on behalf of the community each year, Council undertakes a robust process to ensure all proposed items align with Council’s long term goals and strategies. The process also involves identifying the risks and opportunities associated with pursuing or not pursing a specific item leading to informed decision making. This risk based approach enables Council to appropriately prioritise spending and the allocation of resources each year, whilst at the same time informing possible future resourcing priorities. Annual Budget The annual Budget provides the financial framework for the organisation to deliver outcomes for the Noosa community. In accordance with the Local Government Act and Regulation, the annual Budget sets out the funding parameters for both the significant initiatives and projects contained in the Operational Plan, as well as core Council services. This process ensures every activity undertaken by the organisation is appropriately funded and carefully planned. The annual Budget also assists Council in achieving its long term financial goals as set out in Council’s Financial Sustainability Policy. Operational Plan The Operational Plan 2021/22 clearly identifies linkages between each initiative, the focus areas and key strategic goals under the five Themes set out in our Corporate Plan and the services and activities which underpin them. Each of our triple bottom line Themes of the Environment, Community, Economy, Long Term Planning and Excellence as a Council, have specific strategies and plans that provide more specific details about how Council aims to achieve its long term goals. Annual Branch Plans Whilst the Operational Plan specifies the significant initiatives and projects which Council will undertake over the next 12 months, ‘business as usual’ services, activities and smaller projects must also be subject to careful planning and regular review to ensure the organisation continues to deliver and further improve services provided to our community. All branches within Council are required to have a current detailed Branch Plan to ensure service and project deliverables are met in accordance with service standards and project plans. The service profiles are reviewed by Council in the budget process and inform Council’s budget deliberations. Page 6
Section 7
2021/22 Operational Plan
Risk Management
Risk management is the identification, assessment and prioritisation of risks. It also includes
the steps taken to minimize such risks.
Council has adopted a Risk Management Policy Framework that promotes a standard and
systematic approach to risk management throughout Council in accordance with AS/NZ ISO
31000:2018.
The corporate planning process includes the management of Council’s strategic and
operational risks. Council’s commitment to risk management is outlined in the Enterprise
Risk Management Policy. Council’s Strategic Risk Register is reviewed by the Executive
Team and the Audit and Risk Committee on a 4 monthly basis. The Audit and Risk Committee
assumes an oversight role in the management of strategic risks. At the operational level risk
management is undertaken by the Branch and included in Branch Plans.
Implementation of the Operational Plan will be undertaken in accordance with the
Enterprise Risk Management Procedures.
Page 7
Section 8
Noosa Shire Council Corporate Reporting Overview The Operational Plan provides the basis for reporting to Council on progress towards achieving Corporate Plan goals each quarter. The Chief Executive Officer will report to Council on a quarterly basis on the progress towards achieving Council’s Operational Plan and also provide an annual report to Council at the conclusion of the financial year on Council’s progress towards achieving its Corporate Plan goals. Highlights and overall progress for the year are also reported in Council’s Annual Report. Directors also report to Council on a quarterly basis regarding departmental services, operational activities and significant projects. Page 8
Section 9
2021/22 Operational Plan
Annual progress report to Council at the end of
each financial year and update in each Annual
report by CEO
Four monthly updates on strategic risk
management progress reported to Council’s Audit
& Risk Committee
3 x strategic risk review sessions with Council’s
Executive Team each year
Integrated development of annual Budget,
Operational Plan and Branch Plans
Implementation of the above supported by
detailed planning and risk management
Quarterly Operational Plan progress reports
to Council including corporate KPIs by CEO
Monthly Budget reports to Council
with quarterly reviews
Briefing notes/updates on major projects/
emerging issues reported to Executive Team
Strategic Executive Team meeting discussion topics
Quarterly Branch Plan progress reviews and
Operational Risk reviews conducted by Managers
in consultation with Directors with any highly rated
risks escalated to the Executive Team for review.
Quarterly Departmental updates to Council
including operational KPI’s
Management and Officer performance planning
discussions.
Page 9
Section 10
Noosa Shire Council
Informing Strategies and Plans
There are a number of informing strategies and plans that allow Council to set its priorities
within its resourcing capability and deliver short term, medium term and long term community
priorities and aspirations.
Each of these strategies and plans contain priorities, key initiatives and actions to be undertaken
to achieve specific desired outcomes. Key initiatives and actions to be undertaken in the
delivery of these strategies and plans are incorporated in the development of the 2021/22
Operational Plan and Budget through the new initiative and budget process and the regular/
annual review of action plans and their progress by Council.
Noosa Council Corporate Plan
Sustainability Principles
High level Strategies
Our Community Our Economy Our Environment Excellence as a Council
& Policy
Environment and sustainable living policy
Planning Scheme: Noosa Plan 2020
LOCAL DISASTER ECONOMIC STRATEGY TRANSPORT ENVIRONMENT
MANAGEMENT PLAN (local economic plan) STRATEGY STRATEGY
Noosa Design Principles
Walking and Climate Change
Libraries Strategic Plan Noosa Tourism Plan Noosa River Plan 10 year Financial Plan
Cycling Plan Response Plan
Supporting Plans
Health and Coastal Coastal Hazards 10 year Asset
Wellbeing Plan Management Plan Adaptation Plan Management Plan
Sport and Active Bushland Reserves Flood Management Local Disaster
Recreation Plan Strategic Plan Plan Management Plan
Koala Conservation Bushfire Risk Management
Cultural Plan
Plan Management Plan Framework
Recreation Waste Management
Biosecurity Plan
Master Plans Plan
Underway
Operational Policies, Guidelines, Standards, Local Laws
Yet to commence
Tools
Requires update
Planning studies
Completed
Vegetation of Noosa
Community Profile Open Space Plan Centres studies Car Parking Study Noosa Flood studies Urban design study
Shire Study
Agriculture and
Supporting Information
Aboriginal cultural Housing Needs Coastal Area Traffic Noosa Design
Agricultural Lands study Noosa River Plan Acid Sulfate Soils study
heritage study Assessment 2017 and Transport study Principles
2016
Residential Aged Care
Historical Heritage Extractive Resources SCRC Biodiversity On-site Effluent
& Retirement Housing Air Transport study
study and Minerals study 2016 Strategy Disposal Study 2016
study
Networks Based
SCRC Social Shire Business Centre Geology and Soils
on Landforms and
Infrastructure Strategy Master Plan and Review study
Environment values
Business Distribution & Biodiversity Assessment Stormwater
Noosa Park Strategy
Land Needs study Report 2017 Management Plan
Noosa Climate Action
Flying Fox
Retail Needs Study Plan (NBL/SEQ
Management Plan
Catchments)
MRCCC Mary River
Rehabilitation Plan and Koala Conservation Plan
Multi-Species Recovery Plan
EVNT Species
management plans
Road Reserve
Vegetation
Page 10 Management Plan
Section 11
2021/22 Operational Plan
Key Operational Plan Initiatives 2021/22
The key initiatives presented in the Operational Plan are aligned to the themes and goals of the
corporate plan and undertaken alongside an annual capital program and core council services.
There are some key capital projects listed given their strategic nature. While there is a lead
function responsible for the initiatives listed, often there are many areas of council involved to
ensure their successful delivery. For example, major capital projects involve teams from design,
procurement, project management, workplace health and safety etc. Similarly, lead responsibility
for each operational service is allocated to a function within the organisation structure.
Elected Council
Mayor and
Councillors
Internal Audit
Chief Executive
Officer
CEO’s Office
Infrastructure Executive Environment Community Corporate
Services Services and Sustainable Services Services
Development
Infrastructure People and Culture Strategic Land Use Community Financial Services
Planning, Design Governance Planning Development Revenue Services
and Delivery Economic Community
Customer Service Information,
Asset Management Development Facilities Communications
Community
Buildings and Engagement Development Libraries and and Technology
Facilities Assessment Galleries Procurement
Civil Operations Building and Local Laws Fleet
Plumbing Waste and Property
Environmental Environmental
Services Health
Page 11
Section 12
Noosa Shire Council
Significant Initiatives/Capital Projects
Several significant initiatives have been highlighted in the 21/22 Operational Plan. These
initiatives are at varying levels of planning, commencement of construction or final
implementation however all form part of Council’s priorities in the reporting year and include:
- The development of the new Noosa Council Corporate Plan;
- Implementation of the Noosa Transport Strategy;
- Working with the Noosa River Stakeholder Advisory Committee and Marine Safety
Queensland to better manage the Noosa River;
- Finalisation of amendments to the Noosa Planning Scheme;
- Adoption and implementation of the Short Stay Local Law;
- Adoption of the Coastal Hazards Adaption Plan;
- Adoption and implementation of the Climate Change Response Strategy;
- Review of the Local Economic Plan; and
- Development and adoption of Noosa’s Waste Management Strategy.
Council’s capital program will increase significantly in 21/22 as a result of Council attracting
in excess of $25M in government grants to support Council in undertaking job-creating and
community projects to stimulate economic development within the community. This has
resulted in a record annual capital program to be delivered by Council.
Grants include:
- Department of Main Roads Beckman’s Road Roundabout Funding ($8.8 million)
- Federal Bridges Renewal Programs (3.2 million)
- Local Government Grants and Subsidies Program ($2.0 million)
- Local Economic Recovery Program for 2019 Queensland Bushfires (3.1 million)
- Local Roads Community Infrastructure Program Stage 2 ($1.0 million)
- Building Better Regions Fund (1.0 million)
- Commencement of the South East Queensland Community Stimulus Package over 3 years
($4.1 million)
- Completion of the Category C & D Bushfire Community Recovery Grants ($1.8 million
commenced in 2019/20)
The most significant capital projects include:
- Beckmans Road Roundabout ($8.8 million)
- Bridges Renewal Program ($7.4 million)
- Shire Reseal Program ($5.3 million)
- Hinterland Playground, Cooroy ($4.6 million)
- Peregian Community House ($2.1 million)
- Noosa Parade Corridor Upgrade ($2.0 million)
- Peregian Digital Hub Firetech Living Laboratory ($1.9 million)
Page 12
Section 13
2021/22 Operational Plan
Theme - Noosa Environment
Corporate Plan Goal - Our environment is protected and
enhanced and is valued by the community
Corporate Plan Key Focus Areas Operational Initiatives Outcomes Responsible Areas
Adopt an overarching Implement priority activities from Protection of the Shire’s natural Environmental
Environment Strategy the Environment Strategy environment and achievement of Services
strategic environmental targets
Revitalise the Noosa River Plan Work with the Noosa River Management of key threats to Co-chaired by CEO
Stakeholder Advisory Committee the Noosa River System and its with MSQ
and Marine Safety Queensland to Environmental and Social values
better manage the Noosa River
Continue to partner with the Oyster beds in the Noosa River Environmental
Nature Conservancy to implement are rebuilt to improve habitat for Services
the Oyster Reef Restoration fish and marine life
Project in the Noosa River
Implement Council’s Zero Implement the annual action Reduce Council’s emissions Environmental
Emissions Strategy plan for the Zero Emissions Services
Organisational Strategy (ZEN)
Develop the Emissions Reduction Achievement of Council’s nett Environmental
Offset Strategy for Council’s zero emissions target 2026 Services
operations.
Adopt and implement the Progress the implementation of Optimisation of landfill, control Waste Services
following plans that form part the Noosaville Eumundi Road leachate and emissions capture
of our Environment Strategy Landfill Master Plan
Biodiversity Plan,
Continue to implement the Yurol Continuation of Pine and Co-ordinated by CEO
Bushfire Management Plan,
Ringtail Forestry project Hardwood removal and broad and Environmental
Coastal Management Plan,
scale revegetation in preparation Services
Flood Management Plan,
for transfer of land to National
Koala Conservation Plan,
Park
Waterways and Wetlands
Management Plan, Develop a new Noosa Waste Achieve waste minimisation and Waste Services
Open Space Plan, Strategy diversion targets and support nett
Waste Reduction and zero emissions target
Recycling Plan.
Improved Flying Fox Management Properly maintained flying fox Environmental
process infrastructure Services
Implement the Noosa Bushland Clear prioritisation of resources Environmental
Reserve Strategic Management towards bushland management Services
Plan and Fire Management Plan and active involvement of the
community in the restoration of
degraded bushland areas
Reinforce our Noosa Design Streetscape upgrade project Improved management of Infrastructure
Principles implementation Noosa’s public areas and built Planning, Design
environment to align with the & Delivery, Civil
Noosa Design Principles and Operations
Noosa Style (Civil Works &
Maintenance), Civil
Operations (Parks
& Gardens), Asset
Management
Page 13
Section 14
Noosa Shire Council
Corporate Plan Key Focus Areas Operational Initiatives Outcomes Responsible Areas
Manage development within Continue to implement best Development outcomes aligned Development
the Noosa Shire in accordance practice Development Assessment with the environmental controls Assessment
with Noosa's environmental services that deliver the strategic included in the Noosa Plan 2020
outcomes environmental outcomes committed
to in the Noosa Plan 2020
Plan our response to climate Community ZEN emissions project The Noosa Community is assisted Environmental Services
change implementation to achieve zero net emissions by
2026
Continue to progress the finalisation The Council has a plan to respond Strategic Land Use
and implementation of the Coastal to the challenges of climate Planning
Hazard Adaption Plan (CHAP) change on our coastal areas
Finalise the development of the Climate risks and emissions Strategic Land Use
Climate Change Response Plan & reduction are considered and Planning
commence implementation responded to in a holistic way
Continue the implementation of Improved management of our Environmental Services
Council’s Fire Management Plans bushland reserves with regard
and bushland reserves to fire and the implementation
of a more proactive, specialised
burning regime
Implement Noosa River SEMP Improved management of Asset Management
shoreline erosion in Noosa Main
Beach and Noosa River
Develop Coastal Reserve Develop a detailed management Asset Management
Management Plan Plan for the eastern beaches to
manage encroachments, accesses
and works in the dunes
Delivering Council Services
Services Service Activities Responsible Areas
Service-Land & Habitat Conservation Bushland Reserve Management, Environmental Services
Environmental Partnership Programs, Pest
Management, Environmental Management
Services Land & Habitat Conservation
Beaches & Coastal Foreshores Beach Management Infrastructure Planning, Design &
Delivery, Civil Operations (Civil Works &
Maintenance), Civil Operations (Parks &
Gardens)
Canals & Waterways Technical Services, Maintenance & Infrastructure Planning, Design &
Operations Delivery, Civil Operations (Civil Works
& Maintenance), Waste & Environmental
Health, Environmental Services Branch
Stormwater Drainage & Flood Stormwater Drainage Maintenance and Civil Operations, Asset Management
Mitigation Flood Mitigation
Waste & Resource Management Waste Management including Collections, Waste Services
Disposal, Recovery & Behaviour Change
Page 14
Section 15
2021/22 Operational Plan
Theme - The Noosa Community
Corporate Plan Goal - Our community is connected,
safe and happy and able to meet their potential
Corporate Plan Key Focus Areas Operational Initiatives Outcomes Responsible Areas
Undertake implementation of Implement priority activities from the An effective framework to continue Community
the Noosa Social Strategy Social Strategy to improve community wellbeing Development
and cohesiveness
Support the community with the Improved community outcomes CEO
intensity of usage of the Kin Kin Quarry through Council advocacy
Maintain our relationship with the local A positive and effective Director
indigenous community partnership built on trust and Community
respect Services
Adopt and implement the Implement priority activities from the Delivery of better social outcomes Community
following plans that form part Cultural Plan, Community Health and including a cohesive resilient Development
of our Noosa Social Strategy- Wellbeing Plan and the Sport and community, an active and healthy
Cultural Plan, Community Health Active Recreation Plan community, an accessible diverse
and Wellbeing Plan and the and affordable community
Sport and Active Recreation Plan
Deliver Floating Land 2021 event Increased access to and Galleries
participation in arts and culture
Deliver Annual Christmas Convoy Increased community Community
connectedness Development
Implement the Libraries New Mobile Library and Community Accessible and contemporary Director
Strategic Plan Outreach Service is planned and outreach library services Community
implemented Services
Continue to support our Continue the construction of Stage Completion of site construction Director
community to utilise Council 3 of the Rufous Street project incl. and the new neighbourhood Community
controlled land and buildings the construction of the new Peregian centre which will strengthen Services
through formal tenure Beach Community House community connection
arrangements
Increase Community Grants Improved community participation Community
programme and social benefits Development
Sunshine Beach skate ramp renewal Improved design to better Infrastructure
integrate skate facilities with Planning Design
surrounding infrastructure and & Delivery
environment
Kin Kin Recreational Centre renewal Increased community connection Property
and responsible management of
assets
Progress the implementation of the Strategic direction for the Community
Master Plans for the Noosa District development and implementation Development
Sports Complex and Cooroy Sports of sport and recreation facilities
Complex
Plan and build an iconic Continue with the construction of Completion by the end of 2021 Infrastructure
all-abilities playground the Cooroy/Hinterland All-Abilities to increase interaction and Planning Design
at Cooroy Playground inclusiveness and Delivery
Explore options for and Undertake Pre-Feasibility Study Noosa Options and scenarios for a new Director
investigate the feasibility of Regional Gallery (Stage 2) regional art gallery are analysed to Community
relocating the Noosa Regional assist Council in deciding whether Services
Gallery or not to proceed to a further
stage in this project
Page 15 Page 15
Section 16
Noosa Shire Council
Corporate Plan Key Focus Areas Operational Initiatives Outcomes Responsible Areas
Plan for Noosa's aging Deliver Ageing Well Noosa programme Assistance provided to older Community
demographic and support our members of our community to Development
health and aged care sectors continue living an active and
fulfilling life
Maintain the ability to respond to Review of Noosa Local Disaster Increased local area capability Director
disaster events (LDMP) Management Plan for prevention preparedness, Infrastructure
response and recovery in a Services
disaster
Support the community in the ongoing Increased community health and Director
recovery efforts from the 2019 wellbeing Community
Bushfires and COVID-19 Services
Delivering Council Services
Services Service Activities Responsible Areas
Aged & Carer Support Noosa Community Support Service Community Facilities
Community Development Community Planning & Support, Community Community Development, Property
Buildings & Facilities
Cultural Development Cultural Planning & Support, Visual Arts Venues & Community Development, Community Facilities,
Programs, The J Entertainment and Community Libraries & Galleries
Venue, Heritage protection & preservation
Disaster Management Disaster Prevention, Preparedness, Response & Infrastructure Services, Community Services
Recovery
Libraries Library Operations and Programs Library Services
Lifeguards Provision of beach patrols and lifesaving support Property
services
Local Laws & Public Safety Local Laws Education & Compliance, Public Local Laws, Property
Security – Security Patrols & CCTV Monitoring
(Public Areas), Permits - Use of public land for
commercial and community activities
Pathways, Boardwalks & Pathways & Boardwalks, Noosa Trail Network Civil Operations (Parks & Gardens), Environmental
Recreation Trails Services (Natural Areas)
Public Amenities (Toilets) Maintenance & Operations Building & Facilities, Civil Operations, Parks &
Gardens, Waste & Environmental Health, Property
Public Health Public and Environmental Health Environmental Health
Public Lighting Maintenance & Operations Civil Operations (Civil Works & Maintenance)
(Parks and Gardens), Building & Facilities
(electrician)
Recreation Parks Maintenance & Operations Civil Operations (Parks and Gardens) (Bridge
Crew), Community Facilities
Sport & Recreation Planning, Programs & Support, Sporting fields Community Development, Property, Civil
and facilities, Noosa Aquatic Centre, Noosa Operations (Parks & Gardens), Community
Leisure Centre Facilities, Building & Facilities
Page 16
Section 17
2021/22 Operational Plan
Theme - The Noosa Economy
Corporate Plan Goal - Our Economy is diverse and resilient
Corporate Plan Key Focus Areas Operational Initiatives Outcomes Responsible Areas
Implement the Noosa Local Implement priority activities from Broadening of the economic Economic
Economic Plan the Local Economic Plan to build structure that de-risks Noosa’s Development
the resilience of Noosa’s traditional exposure to economic shocks and
sectors and continue to build increased job opportunities
capacity in growth sectors that
diversify the economy
Provide support for a sustainable Development of Destination Identification of destination CEO
tourism sector Management Framework Concept management models appropriate
to Noosa in order to determine
the most appropriate model to
preserve the local lifestyle and
also the visitor experience
Continue to support local Increased participation and CEO/Economic
businesses and collaborative engagement of business Development
arrangements e.g. Business Round associations
Table
Develop programs to foster Review the Local Economic Increased resilience in the Economic
growth in key industry sectors by Plan and develop a resilient and community and economy, with Development
working collaboratively responsive New Economic Strategy expanding opportunities to
increase wellbeing through high
value employment
Continue to progress Council’s Increased talent pipeline and Economic
Industry Development Program technology that support all Development
across priority sectors focusing on sectors
digital, education and training and
rural enterprise
Support business recovery efforts Local businesses feel connected Economic
post COVID-19. Provide targeted and supported resulting in Development
support, information and resources improved resilience to economic
to local businesses impacted by volatility
COVID-19
Deliver economic stimulus projects Local business and the community Economic
funded by Commonwealth and benefit from record investment in Development
State Government COVID-19 grants local capital works projects
Support the growth of our Support technology initiatives – Acceleration of business and Economic
education and research sector including the Peregian Digital Hub employment growth Development
Expansion of Peregian Digital
Hub and rollout of the FireTech
program
Delivering Council Services
Services Service Activities Responsible Areas
Economic Development Economic Development, Operation of the Economic Development
Peregian Digital Hub as part of a wider
digital and technology sector growth
agenda
Page 17
Section 18
Theme - Long Term Planning for Noosa Shire
Corporate Plan Goal - Noosa Shire is well managed and
sustainable
Corporate Plan Key Focus Areas Operational Initiatives Outcomes Responsible Areas
Adopt a new Town Planning Undertake the process for Increased provision of affordable Director Environment
Scheme amendments to the Noosa Plan and accessible housing & Sustainable
2020 Delivery of Ministerial conditions Development
and associated amendments
Implement Short Stay Local Law Management of short stay Director Environment
letting to reduce the impacts & Sustainable
on permanent residents and Development
residential amenity
Continue rollout of Place Making Measured improvement in Director Environment
project liveability through planning, design & Sustainable
and management of public spaces Development
Implement an integrated Continue to implement priority Transport options contribute Director
Transport Strategy that activities from the Noosa Transport positively to a strong economy, Infrastructure
encourages alternative transport Strategy the health and wellbeing of the Services
usage and reduces our community and a low carbon
dependence on private motor future
vehicles
Implement the Walking and Cycling Facilitation of walking and cycling Infrastructure
Strategy for transport, recreation, health Planning, Design &
and tourism Delivery
Noosa Hinterland recreation trails Increased recreational Environmental
upgrade/implement Noosa Trails opportunities and improved multi Services,
Master Plan, Audit of the trail use trails and linkages within the Infrastructure
network trails network Planning, Design &
Delivery
Undertake pathways expansion Improved access and connectivity Infrastructure
upgrade within the shire Planning, Design &
Delivery
Implement the Noosaville Undertake non powered water Delivery of land use outcomes Community
Foreshore Land Use Management sports feasibility study identified in the Noosa Foreshore Development,
Plan Land Use Master Plan Property
Ensure effective service planning Develop the new Corporate Plan Progress towards achieving CEO
processes are in place Council's long term vision and
to provide strategic direction to
council over the next 5 years
Develop and report on Develop a Performance To assist in decision making and Director Executive
community sustainability Measurement Framework improving performance by linking Services
indicators organisational objectives to
operational and individual levels
Meet the principles of the Ongoing Support of the Noosa A community led framework that Environmental
UNESCO Man in the Biosphere Biosphere Reserve Foundation meets the balance between Services
Program environment and sustainable
human development
Establish functional Asset Finalise development of Asset Asset management objectives Asset Planning
Management Plans for all Council Management Plans for major asset are met and full suite of Asset
asset classes classes by completing the Parks Management Plans completed
and Playgrounds AMP
Page 18
Section 19
2021/22 Operational Plan
Corporate Plan Key Focus Areas Operational Initiatives Outcomes Responsible Areas
Undertake long term financial Implement Bridge Renewal Replacement and upgrading Infrastructure
sustainability planning programme of bridges to improve the road Planning, Design
incorporating Asset Management network and to deliver economic & Delivery
Plan outcomes benefits and improved asset
management
Implement Asset Management Maintenance of assets to required Asset Planning
Programme standards and achievement of
sustainable outcomes in safety,
minimising lifecycle and project
delivery costs
Noosa Heads Parade Corridor Improve community connectivity Infrastructure
stormwater drainage upgrade and create a collective vision Planning, Design
& Delivery
Foster successful social networks
and benefit multiple stakeholders
Delivering Council Services
Services Service Activities Responsible Areas
Development Services Development Assessment and Compliance, Development Assessment
Building and Pool Compliance, Plumbing Building and Plumbing
Services
Asset Management Under development Asset Management
Cemeteries Maintenance & Operations Environmental Health
Council Buildings Under development Buildings & Facilities
Council Property Management Under development Property
Cultural Development Cultural Planning & Support, Visual Arts Community Development
Venues & Programs, The J Entertainment Libraries & Galleries
and Community Venue, Heritage Community Facilities
protection & preservation
Infrastructure Planning, Design & Under development Infrastructure Planning, Design & Delivery
Delivery
Land Use Planning Land Use Planning Strategic Land Use Planning
Road Network Sealed Roads, Gravel Roads, Bridges, Road Civil Operations Branch (Civil Works &
Landscapes and Mowing, Car Parks Maintenance)
Traffic & Transport Traffic Management & Operations, Infrastructure Planning, Design & Delivery
Public Transport Infrastructure & related Civil Operations (Civil Works)
programs, Noosa North Shore Ferry Property Branch
Page 19
Section 20
Theme - Excellence as a Council
Corporate Plan Goal - The Noosa Shire Community
is proud of its Council
Corporate Plan Key Focus Areas Operational Initiatives Outcomes Responsible Areas
Maintain a focus on excellence in Undertake customer service Customer requests are dealt with Director
Customer Service and improved request management review in acceptable timeframes Infrastructure
service delivery Services
Maximise financial opportunities Carpenters Lane land - Extension of Future consideration/options for Director
for Council land holdings for the time for development approval the future development of the site Corporate
purpose of maximising non-rate are maintained Services
revenue
Further develop systems Continue the transition to T1 Ci Integration of Council’s systems ICT
to promote continuous Anywhere for Council’s enterprise to streamline operations, increase
improvement management system flexibility, increase productivity
and cost efficiencies
Implement improved systems Protection from cyber-attacks ICT
security measures and testing and mitigate harm to networks,
applications, devices and data
Embed corporate values into the Undertake Staff Satisfaction Survey Increased understanding of CEO
organisational culture employee morale and staff
satisfaction
Improve online customer Review and refinement of Council’s A positive customer experience ICT, various
interface services on line request system utilising on line request systems branches
Continue to meet or exceed all Continue Council’s focus on Services delivered in accordance All Directors
statutory financial ratios and key budget management and delivery with established levels within
operational targets of objectives in branch and risk budget
plans
Ensure that workforce planning is Continue to implement the WFP Current and future workforce People & Culture
in place across the organisation strategy across operational areas needs are identified to ensure
Council has the resources
needed to meet service delivery
outcomes
Improve and maintain the safety Implement the WH&S System Plan Ensure the provision of a safe People & Culture
and wellbeing of employees workplace
Undertake an internal review of Progress against the Plan is People & Culture
Workplace Health and Safety reviewed and opportunities for
System Plan implementation improvement identified
Enhance opportunities for the Finalise the review of the Increased community Communications
community to engage with the Community Engagement Strategy engagement and improved & Community
Council and ensure CE best and Framework decision making and outcomes Engagement
practice is embedded in Council for the community
operations
Undertake 2022/23 Budget Opportunity for community input Financial Services
Engagement Process into budget priorities
Ensure that Council business Continue management of financial Compliance with legislative Waste Services,
activities remain competitive and performance in 2021/22 and ensure obligations Property
profitable full cost pricing outcomes are
targeted as part of 2022/23 budget
price settings
Page 20
Section 21
2021/22 Operational Plan
Corporate Plan Key Focus Areas Operational Initiatives Outcomes Responsible Areas
Ensure that Business Continuity Undertake annual scenario testing Increase awareness of All Directors
Plans are developed and tested of BCPs responsibilities and test and
improve procedures in BCPs to
manage business disruptions
in the event of a disaster or
unexpected catastrophe
Undertake an evaluation of Increase operational resilience CEO
Council’s response to the COVID-19 including financial resilience
pandemic including its impact on
Council
Strengthen Council's Governance Finalise review of Governance Compliance with legislative and Director
Framework and develop arrangements and implement ethical obligations to optimise Executive
leadership potential recommendations for improved Council’s performance Services
service delivery
Embed risk management Continue to implement the ERM Improved organisational ability to Director
practices into decision making Framework identify and manage risks Executive
processes Services
Development of a Contract Provision of a clear and Procurement
Management Framework standardised approach to
managing and administering
contracts
Delivering Council Services
Services Service Activities Responsible Areas
Customer Service Customer service Customer Service
Governance Governance Governance Branch
Financial & Revenue Services Financial Services, Revenue Services Financial Services
Revenue
People & Culture Human Resource Management, Payroll, People and Culture
Workplace Health and Safety
Procurement Purchasing and contracts Procurement
Fleet Fleet Management & Operations Procurement
Holiday Parks Holiday Parks Contract Management & Property
Administration
ICT Under development ICT
Elected Council Elected Council Operations CEO
Records Under development Records
Page 21
Section 22
© Noosa Council 2021
General Enquiries: 8.30 am - 5.00 pm Monday to Friday
(excluding public holidays)
By Telephone: (07) 5329 6500
(including after hours emergencies)
By Email: [email protected]
Street Address: 9 Pelican Street, TEWANTIN
Postal Address: PO Box 141, TEWANTIN QLD 4565
Website: www.noosa.qld.gov.au
© Noosa Council 2021
General Enquiries: 8.30 am - 5.00 pm Monday to Friday
(excluding public holidays)
By Telephone: (07) 5329 6500
(including after hours emergencies)
By Email: [email protected]
Street Address: 9 Pelican Street, TEWANTIN
Postal Address: PO Box 141, TEWANTIN QLD 4565
MAY Sth k=) www.noosa.qld.gov.au
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