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2021-08-16 GC Agenda - Item 8 - Attachment 3 - Amended 2021-22 Operational Plan
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Log in to see the plans as drawn Theme - Excellence as a Council
Corporate Plan Goal - The Noosa Shire Community
is proud of its Council
Corporate Plan Key Focus Areas Operational Initiatives Outcomes Responsible Areas
Maintain a focus on excellence in Undertake customer service Customer requests are dealt with Director
Customer Service and improved request management review in acceptable timeframes Infrastructure
service delivery Services
Maximise financial opportunities Carpenters Lane land - Extension of Future consideration/options for Director
for Council land holdings for the time for development approval the future development of the site Corporate
purpose of maximising non-rate are maintained Services
revenue
Further develop systems Continue the transition to T1 Ci Integration of Council’s systems ICT
to promote continuous Anywhere for Council’s enterprise to streamline operations, increase
improvement management system flexibility, increase productivity
and cost efficiencies
Implement improved systems Protection from cyber-attacks ICT
security measures and testing and mitigate harm to networks,
applications, devices and data
Embed corporate values into the Undertake Staff Satisfaction Survey Increased understanding of CEO
organisational culture employee morale and staff
satisfaction
Improve online customer Review and refinement of Council’s A positive customer experience ICT, various
interface services on line request system utilising on line request systems branches
Continue to meet or exceed all Continue Council’s focus on Services delivered in accordance All Directors
statutory financial ratios and key budget management and delivery with established levels within
operational targets of objectives in branch and risk budget
plans
Ensure that workforce planning is Continue to implement the WFP Current and future workforce People & Culture
in place across the organisation strategy across operational areas needs are identified to ensure
Council has the resources
needed to meet service delivery
outcomes
Improve and maintain the safety Implement the WH&S System Plan Ensure the provision of a safe People & Culture
and wellbeing of employees workplace
Undertake an internal review of Progress against the Plan is People & Culture
Workplace Health and Safety reviewed and opportunities for
System Plan implementation improvement identified
Enhance opportunities for the Finalise the review of the Increased community Communications
community to engage with the Community Engagement Strategy engagement and improved & Community
Council and ensure CE best and Framework decision making and outcomes Engagement
practice is embedded in Council for the community
operations
Undertake 2022/23 Budget Opportunity for community input Financial Services
Engagement Process into budget priorities
Ensure that Council business Continue management of financial Compliance with legislative Waste Services,
activities remain competitive and performance in 2021/22 and ensure obligations Property
profitable full cost pricing outcomes are
targeted as part of 2022/23 budget
price settings
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