3. Noosa Project Restoration Plan V12

Engineering design by coastal specialist – Final oyster reef patch layout is to be confirmed by the
certifying coastal engineer post construction. For Phase 1 sites, this is undertaken by International
Coastal Management. For Phase 2 sites, this is a requirement prior to construction (refer Drawing
NROR-2021-02 note 1.6).

Erosion monitoring and mitigation

The restoration sites, as well as shoreline 100m upstream and downstream of the sites, will be
monitored visually every 6 months to check for signs of exacerbated shoreline erosion. Every 12
months, photographs will be used to compare changes in the shoreline shape. Where significant
erosion is detected and is directly attributable to the presence of the restoration works, remedial
actions will be undertaken in consultation with authorities, such as the modification of the height or
form of related oyster reef patches to reduce the erosion hazard (see Section 8.6 Contingency plan).

8.5 Complaints management

TNC has developed a self-explanatory project brochure and answers to Frequently Asked Questions
about the project. TNC has also published and distributed site maps and will disseminate information
about the construction and most construction management phase via mailouts. These are also made
widely available via the TNC website - see https://www.natureaustralia.org.au/what-we-do/our-
priorities/oceans/ocean-stories/noosa-river/noosa-faqs/ and will be promoted through project
partners and authorities to help spread information about the project and thus help to manage
inquiries.

TNC, as the project lead, will manage the response to all complaints in liaison with relevant authorities
as well as the contracted construction company. The rating and intended responses to complaints is
given in Table 8.5. The complaints record keeping system is as per Table 8.5a.

Complaints and responses will be included, in general terms, in annual reports. Relevant agencies may
access the detail of complaints, as per tables.

Table 8.5: Complaint rating and response

 Complaint          Nature                             Response                    Timeframe
 severity
 Low                General concerns and               Phone call and/or email     Within 48 hours
                    questions about project            response giving
                    activities, timeframes or          response or source of
                    details.                           information.

                    General inquires not directly      Refer to appropriate
                    related to the project             agency
 Medium             Concerns related to specific       Phone call and/or           Within 24 hours
                    project actions and impact on      formal written response
                    visual amenity or environment,     depending on nature.
                    as they occur
                                                       Consultation with
                    Specific complaints about the      relevant agencies
                    project in general                 regarding the response,
                                                       if required.

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