Annual Report 2023-24

     Performance




                                                                                                                                                                                                                                              Our Performance
     Summary
     Over the last year, we have been impacted by several       In response to these factors, we have carefully
                                                                                                                            Status of Initiatives by Corporate Theme
     factors in our operating environment which provide         monitored project planning, reviewed the timelines
     both opportunities and challenges. Despite this we         of some initiatives and worked to develop our
                                                                                                                            Status                     Environment       Liveability   Prosperity       Future        Excellence     Total
     have continued to deliver quality services to the          capabilities with a focus on our people, financial
     community and successfully delivered or progressed         sustainability, our business processes and systems,
                                                                                                                                Complete                     20               18          10               6              10          64
     a large number of initiatives.                             and our community.
     These factors include:                                                                                                     On Track                     7                9            8               11              6           41
     — The Local Government Elections conducted on 16          How are we tracking?
        March 2024 and the deferment of some decisions                                                                          Minor Disruptions            3                7            2               6               11         29
        until the commencement of the new Council which         Council’s Operational Plan 2023-24 contains 154 initi-
        has affected the progress of some major initiatives.    atives/projects aligned to the Themes of our Corpo-             Major Disruptions            2                7            1               5               5          20
     —A  ‘hot’ construction sector with high growth (approx.   rate Plan 2023-28. An initiative may relate to broader
        9% in 2023) and characterized by labour shortages,                                                                  Total                            32               41          21              28              32          154
                                                                and long-term efforts aimed at achieving a specific
        material supply constraints and high construction       goal or vision (in this case the initiative may be staged
        costs.                                                  greater than a year) or a specific project with defined
                                                                                                                              64 initiatives are Completed (42%)                         had dependencies that impacted progress,
     —C  ost increases across a range of infrastructure and    objectives and deliverables.
                                                                                                                                                                                         resourcing constraints including vacancies
98      services as measured by the Council Cost Index                                                                                                                                                                                        99
                                                                                                                              41 initiatives are On Track (27%)                          in key positions, the need for higher levels of
        (CCI). In 2023-24 the CCI was 4.4% on top of a 6.9%     Overall, most initiatives are either ‘complete’ at 42%
                                                                                                                              • Of the 41 initiatives On Track, 35 were not             community consultation than was planned for
        increase in the previous year.                          or ‘on track’ at 27% with 19% experiencing a ‘minor
                                                                                                                                 completed, continue to progress, and were               (e.g., the Noosa River Management Plan, Noosa
     — Council’s success in securing substantial grant         disruption’ and 13% a ‘major disruption’.
                                                                                                                                 relisted in the new FY24/25 Operational Plan            Planning Scheme amendments), competing
        funding of $14.7M (Operating and Capital Grants) as
                                                                                                                                 while six (6) were absorbed into ongoing                priorities and changes in Council’s direction.
        well as $127M (QRA Disaster Recovery from 2022
                                                                                                                                 service delivery past 30 June 2024.
        flood event) which expanded the capital program
                                                                                                                              • Reasons include - the scope of the initiative          20 initiatives have Major Disruptions (13%)
        and increased pressure on project management
                                                                                                                                 with delivery staged across more than one              • Of the 20 initiatives experiencing a ‘major
        services.
                                                                                                                                 year, not planned to commence until later in              disruption’, 11 have commenced and were
     —C  ommunity expectations with an increased focus on
                                                                                                                                 the year or the timeline for the initiative was           completed as planned, nine (9) were not
        community consultation and engagement.
                                                                                                                                 rescheduled/extended.                                     commenced, 19 were relisted in the new
     — Recruitment challenges with it taking longer to
                                                                                                                                                                                           FY24/25 Operational Plan, and one (1) is to be
        recruit key positions.
                                                                                                                              29 initiatives have Minor Disruptions (19%)                  newly added to the FY24/25 Operational Plan
     —H  igh employee turnover and a competitive labour
                                                                                                                              • Of the 29 initiatives commenced, 24                       for future reporting.
        market.
                                                                                                                                 experienced a ‘minor disruption’ and were not          • Reasons include - the initiative was impacted by




                                                                                                                                                                                                                                              Noosa Council Annual Report 23/24
     —A  n ambitious Corporate Plan in addition to the
                                                                                                                                 completed as planned, 25 were relisted in the             the scope of the initiative with delivery staged
        implementation of various key strategies and plans.
                                                                                                                                 new FY24/25 Operational Plan, two (2) were                beyond one year, an unforeseen matter which
     —O  rganisational change with amendments to the
                                                                                                                                 absorbed into ongoing service delivery past 30            seriously impacted the timeline, insufficient
        organisational structure and transitional leadership
                                                                                                                                 June 2024, and two (2) are to be added to the             resources were available to progress the
        arrangements.
                                                                                                                                 FY24/25 Operational Plan for future reporting.            initiative as planned, environmental factors,
     —C  ompeting priorities and resourcing constraints
                                                                                                                              • Reasons include - the initiative was impacted             technical difficulties, dependencies that
        which have impacted the delivery of some initiatives
                                                                                                                                 by an unplanned event which affected the                  impacted progress, competing priorities and
        and increased pressure on service areas.
                                                                                                                                 timeline, was staged across more than one year,           changes in Council’s direction.