2022-05-16 GC Agenda - Item 7 - Attachment 2 - Noosa Oyster Ecosystem Restoration Project - Project Restoration Plan

                 Engineering design by coastal specialist – Final oyster reef patch layout is to be confirmed by the
                 certifying coastal engineer post construction. For Phase 1 sites, this is undertaken by International
                 Coastal Management. For Phase 2 sites, this is a requirement prior to construction (refer Drawing
                 NROR-2021-02 note 1.6).

                 Erosion monitoring and mitigation

                 The restoration sites, as well as shoreline 100m upstream and downstream of the sites, will be
                 monitored visually every 6 months to check for signs of exacerbated shoreline erosion. Every 12
                 months, photographs will be used to compare changes in the shoreline shape. Where significant
                 erosion is detected and is directly attributable to the presence of the restoration works, remedial
                 actions will be undertaken in consultation with authorities, such as the modification of the height or
                 form of related oyster reef patches to reduce the erosion hazard (see Section 8.6 Contingency plan).

                 8.5 Complaints management

                 TNC has developed a self-explanatory project brochure and answers to Frequently Asked Questions
                 about the project. TNC has also published and distributed site maps and will disseminate information
                 about the construction and most construction management phase via mailouts. These are also made
                 widely available via the TNC website - see https://www.natureaustralia.org.au/what-we-do/our-
                 priorities/oceans/ocean-stories/noosa-river/noosa-faqs/ and will be promoted through project
                 partners and authorities to help spread information about the project and thus help to manage
                 inquiries.

                 TNC, as the project lead, will manage the response to all complaints in liaison with relevant authorities
                 as well as the contracted construction company. The rating and intended responses to complaints is
                 given in Table 8.5. The complaints record keeping system is as per Table 8.5a.

                 Complaints and responses will be included, in general terms, in annual reports. Relevant agencies may
                 access the detail of complaints, as per tables.

                 Table 8.5: Complaint rating and response

                  Complaint            Nature                           Response                    Timeframe
                  severity
                  Low                  General concerns and             Phone call and/or email     Within 48 hours
                                       questions about project          response giving
                                       activities, timeframes or        response or source of
                                       details.                         information.

                                       General inquires not directly    Refer to appropriate
                                       related to the project           agency
                  Medium               Concerns related to specific     Phone call and/or           Within 24 hours
                                       project actions and impact on    formal written response
                                       visual amenity or environment,   depending on nature.
                                       as they occur
                                                                        Consultation with
                                       Specific complaints about the    relevant agencies
                                       project in general               regarding the response,
                                                                        if required.

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Document Set ID: 21802641
Version: 1, Version Date: 31/01/2022