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2021-03-09 Services & Organisation Committee Meeting Agenda
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AGENDA
Services & Organisation
Committee Meeting
Tuesday, 9 March 2021
commencing at 1.30pm
Council Chambers, 9 Pelican Street, Tewantin
Committee: Crs Joe Jurisevic (Chair), Amelia Lorentson, Clare Stewart, Frank Wilkie
“Noosa Shire – different by nature”
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Full text of the other 47 sections
Section 2
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
TABLE OF CONTENTS
ITEM PAGE
1 ATTENDANCE & APOLOGIES 3
2 CONFIRMATION OF MINUTES 3
3 PRESENTATIONS 3
4 DEPUTATIONS 3
5 REPORTS FOR CONSIDERATION OF THE COMMITTEE 4
1 PLAQUES AND MEMORIALS POLICY AND GUIDELINE 4
6 REPORTS FOR NOTING BY THE COMMITTEE 22
2 THE J – HALF-YEAR REPORT TO 31 DECEMBER 2020 22
3 NOOSA AQUATIC CENTRE – HALF-YEAR REPORT TO 31 DECEMBER 2020 27
4 NOOSA COMMUNITY SUPPORT – HALF-YEAR REPORT TO 31 DECEMBER
2020 33
5 NOOSA LEISURE CENTRE – HALF-YEAR REPORT TO 31 DECEMBER 2020 39
6 BICENTENNIAL COMMUNITY CENTRE – HALF-YEAR REPORT TO 31
DECEMBER 2020 44
7 CLOSED SESSION 48
Page 2 of 48
Section 3
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
1 ATTENDANCE & APOLOGIES
2 CONFIRMATION OF MINUTES
The Minutes of the Services & Organisation Committee Meeting held on 9 February 2021 be
received and confirmed.
3 PRESENTATIONS
Nil.
4 DEPUTATIONS
Nil.
Page 3 of 48
Section 4
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
5 REPORTS FOR CONSIDERATION OF THE COMMITTEE
1 PLAQUES AND MEMORIALS POLICY AND GUIDELINE
Author Jane Harding, Heritage Coordinator
Community Services Department
Index ECM/Subject/4.30 - Memorials including Plaques, Ashes
Attachments 1. Council Policy: Plaques and Memorials
2. Policy Guideline: Plaques and Memorials
EXECUTIVE SUMMARY
Council regularly receives requests from community members to install new plaques and memorials
in Council owned or managed public spaces to honour or acknowledge community members, groups
or events. Council does not have a formally adopted framework to govern the decision-making
process for these requests or the ongoing maintenance of plaques and memorials. This has resulted
in inefficient handling of requests and inequitable decision-making.
In 2019, Council officers developed an Operational Procedure to provide a framework for decision-
making. This procedure outlined criteria for requests for installation of plaques and established an
internal process for considering requests. This procedure has been trialled and proved effective in
streamlining processes and providing equitable responses that are in the best interests of the
community.
This report proposes adopting a Council policy for Plaques and Memorials and supporting Guideline
(See Attachments 1 and 2) to establish an efficient and equitable framework for the management of
plaques and memorials that is endorsed and implemented by the whole of Council.
RECOMMENDATION
That Council note the report by the Heritage Coordinator to the Services & Organisation Committee
Meeting dated 9 March 2021 and:
A. Adopt the Plaques and Memorials Policy provided at Attachment 1 to this report;
B. Approve the Plaques and Memorials Policy Guideline provided at Attachment 2 to this report;
C. Pursuant to sections 97, 98 and 262(3)(c) of the Local Government Act 2009, adopt the new
proposed Plaques and Memorials fees for the 2020/21 financial year as detailed in Section 5
of this report, and amend Schedule of Fees & Charges to include the Plaques and Memorials
Fee – standard: $1,413.50 and Plaques and Memorials Fee – non-standard: Price on
Application; and
D. Request the CEO to undertake a review of the Noosa Council Naming of Roads, Parks,
Community Infrastructure and Street Numbering Policy.
REPORT
The purpose of this report is to present a proposed Noosa Council Policy - Plaques and Memorials
and Noosa Council Policy Guideline – Plaques and Memorials for Council’s consideration.
Page 4 of 48
Section 5
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
1. Background
Council regularly receives requests from community members to erect plaques and memorials in
Council owned or managed public spaces. Currently, Council does not have a policy to guide the
decision-making process for these requests or the management of plaques and memorials in public
spaces. Council officers developed an Operational Procedure which has been used as a framework
for decision-making since 2019. Adopting a policy would ensure that Council has a fair and
consistent approach to plaques and memorials that is endorsed and implemented by the whole of
Council. A policy would also establish clear expectations for the community.
Plaques and memorials provide a means for remembering, acknowledging, memorialising or telling
the story of a community. The people, events and stories in our history contribute to our personal
and collective identity. There is therefore value from a cultural and heritage perspective in having
memorials in appropriate circumstances.
The public spaces in Noosa Shire are a much-valued aspect of the Shire’s social and cultural
heritage. The Noosa Design Principles and other Council studies, in response to community
consultation, identify the preservation of open space as a priority and state a preference for keeping
signage in public spaces to a minimum.
Accordingly, decisions regarding the installation of plaques and memorials need to balance the
desire to commemorate and tell stories with the ongoing enjoyment by the public of open and inviting
public spaces.
There are many ways of remembering and memorialising. Plaques and physical memorials are just
one form. Council’s preferred form of memorialising is through a place naming (e.g. road, bridge, or
park), however, there are circumstances where this may not be practicable or a plaque or memorial
is more appropriate.
The purpose of developing and adopting a policy is to provide a Council-endorsed framework for
Noosa Council to assess requests for new plaques and memorials, guide installation of approved
plaques and memorials and manage existing and new plaques and memorials in public spaces in
Noosa Shire.
2. Policy Aims
The aim of the policy is to ensure that Council has a fair and consistent approach to plaques and
memorials that is endorsed and implemented by the whole of Council. A policy would also:
establish clear expectations for the community;
provide a framework for equitable decision-making that is in the best interests of the broader
community;
ensure the installation of memorials reflects the Noosa Design Principles and community
preferences for open, inviting public spaces;
safeguard Noosa’s public spaces from becoming cluttered, unsightly or appearing to be de
facto cemeteries;
provide clear guidelines for managing the ongoing maintenance and retention of plaques and
memorials;
provide clear guidance in complex and sensitive situations;
ensure pressure on Council resources is minimized and limit costs to ratepayers.
Page 5 of 48
Section 6
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
3. Policy Outline
The draft Plaques and Memorials Policy and Plaques and Memorials Policy Guideline are included
with this report as Attachments 1 and 2. These documents address the scope of the policy, criteria
for applications, the decision-making process, design and costs, and the maintenance, retention and
decommissioning of plaques and memorials. The key elements of the Policy and Guidelines are
summarised below.
Scope of Policy
The policy will be applicable to requests by community members for plaques and memorials in
Council owned or managed public spaces in the Noosa Shire. This policy will not cover plaques and
memorials on private land or in Council-owned cemeteries, roadside memorials, public art, signage,
place-naming or signage associated with Council-developed heritage walks or interpretive projects.
Application Criteria
Applications for plaques or memorials must be made on the following basis to be considered and
assessed:
a) Commemoration of an individual or family with enduring links to Noosa Shire e.g. pioneering
or multi-generational families;
b) Commemoration of an individual who has made a substantial contribution to civic life, cultural
and social aspects of the Shire’s development or collective community history. This must be
an exceptional contribution over an extended period of time and beyond the scope of paid
employment or voluntary work. Financial contribution alone is not grounds for recognition;
c) Acknowledgement of contribution by a community group or association that has made a
substantial and outstanding social or civic contribution to the Noosa community. Financial
contribution alone is not grounds for recognition;
d) Commemoration of a significant historical or cultural event which is unique to the region’s
history and development and/or has had a profound resonance with the Noosa community.
Applications which do not meet these criteria will not be considered.
Additionally, applications for the following types of plaques and memorials will not be considered:
Memorials acknowledging living persons;
Memorials to pets;
Memorials for persons, groups or events already commemorated elsewhere within the Shire;
Memorials to persons who are already commemorated in another community or who would be
more appropriately commemorated in another community unless they have also made a
significant contribution to the Noosa community in line with the criteria above;
Memorials that, in the opinion of Council, could be considered offensive or which have the
potential to offend;
Memorials with religious or political affiliation1;
Planting of memorial trees;
Establishment of memorial gardens;
Donations of park furniture or infrastructure as memorials;
Signage to interpret park or place-naming’s, unless part of a Council project.
1 Political affiliation in the context of this policy refers to memorials which reference party politics. Memorials
to community activism that results in positive outcomes for the broader community, but which could be
considered political in a broader sense of the word, could be considered under criteria (c) or (d) above.
Page 6 of 48
Section 7
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
In assessing an application, the following will also be taken into consideration:
Commemorations of deceased persons will not generally be considered until an individual has
been deceased for a period of at least twelve (12) months to allow for historical perspective to
be gained;
The deceased person’s family will be consulted, to the extent practicable, if the request is not
being made by a family member or significant other/partner.
Existing plaques or memorials will not be considered precedence for approving a request.
Location of Plaque or Memorial
Council will make the final decision on the location of an approved plaque or memorial, in
consultation with the applicant and considering whether there is:
a demonstrated clear association between the subject of the memorial and the proposed
location;
any master plan for the area and the public purpose of the land;
existing plaques and memorials in a particular location and how many;
any potential negative impact on community use or the aesthetic or environmental value of
public space.
Generally, plaques and memorials will not be approved for high profile areas such as, but not limited
to, Gympie Terrace, Hastings Street, Noosa Spit, Noosa Coastal Boardwalk.
Form of Plaque or Memorial
The standard form of memorial will be a stainless steel plaque (150mm x 150 mm) mounted on a
standard Council timber bollard. Applications for non-standard memorials may be considered
provided they are consistent with the Noosa Design Principles and any other relevant Council
policies or guidelines.
Requests for the following forms of memorial will not be considered or approved:
Memorial trees;
Memorial gardens;
Park furniture or infrastructure (including, but not limited to, park benches, barbecue or picnic
shelters, playground equipment).
Maintenance, restoration, retention and removal or decommission of plaques and memorials
Council will generally retain and maintain plaques and memorials for a period of ten (10) years but
does not guarantee to retain or maintain plaques or memorials for longer than ten (10) years or in
perpetuity.
The Policy and Guidelines provide criteria and guidelines for the removal of plaques and memorials,
including circumstances where they may need to be removed at any time.
4. Policy Implementation
Applications will be submitted by way of an application form and supporting evidence (e.g.
newspaper articles, award citations, letters of support).
Page 7 of 48
Section 8
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
The applications will be coordinated and assessed by a Plaques and Memorials Working Team on
a quarterly basis. The Plaque and Memorials Working Team would consist of several relevant
Council officers from Infrastructure Services and the Heritage Coordinator. The Team would meet
quarterly to assess requests, provide responses and coordinate installation of any approved plaques
or memorials.
An audit of existing plaques and memorials will be undertaken to document what plaques and
memorials currently exist in the Shire, their location, form and condition. A Plaques and Memorials
Register will be established and maintained to record location and details of existing and new
plaques and memorials.
5. Memorials and Plaques Fee
Costs associated with the design, manufacture, installation and maintenance of an approved plaque
or memorial will be borne by the applicant through a Plaques and Memorials fee, based on the actual
costs to Council. These fees will be listed in the Noosa Council Schedule of Fees and Charges.
The proposed fee for a standard form plaque for 2020/21 is $1,413.50 which includes the cost for
the plaque, bollard, installation and 10 years’ maintenance. The fee for a non-standard memorial
would be ‘Price on Application’ based on the actual costs of manufacture, installation and
maintenance to be determined following approval of a proposed non-standard memorial.
6. Noosa Council Naming of Roads, Parks, Community Infrastructure and Street
Numbering Policy
The Noosa Council Naming of Roads, Parks, Community Infrastructure and Street Numbering Policy
was adopted by Council at the Ordinary Meeting of Council on 1 May 2014. This policy provides a
framework for assessing proposals for the naming of Council-owned or controlled roads, parks and
infrastructure. It includes criteria for the use of personal names to commemorate individuals that are
similar to those proposed in the draft Plaques and Memorials Policy, As this report proposes place-
naming as the preferred means of memorialising, it is recommended that the Noosa Council Naming
of Roads, Parks, Community Infrastructure and Street Numbering Policy be reviewed and amended
to provide more clearly defined criteria and decision-making processes that align with those
established in the proposed Plaques and Memorials Policy and Policy Guideline.
Previous Council Consideration
Ordinary Meeting Minutes, 18 June 2020, Item 8, Page 24
That Council note the report by the Manager Financial Services to the General Committee Meeting
dated 15 June 2020 and pursuant to sections 97, 98 and 262(3)(c) of the Local Government Act
2009, fix, for the 2020-21 financial year the cost-recovery fees and commercial charges provided as
Attachment 1 to the report.
Finance
Section 97 of the Local Government Act 2009 requires that cost-recovery fees are to be set at a level
equal to or less than cost of providing a particular service. The Policy also provides for the costs
associated with the manufacture, installation and maintenance of an approved plaque or memorial
to be borne by the requesting party, minimizing the cost to Council. The cost to Council will be
primarily staff time. Existing staff already undertake this work as part of their established roles. The
clear criteria and decision-making process will streamline the work of these staff and create
efficiencies. Additionally, the clear criteria regarding maintenance and retention of plaques and
memorials will support budget development and minimize unanticipated costs.
Page 8 of 48
Section 9
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
The Asset Planning Manager, Infrastructure Services, has indicated that the proposed audit of the
existing plaques and memorials can be accomplished utilising existing resources and will not require
a budget allocation.
Risks & Opportunities
The proposed Plaques and Memorials Policy and supporting Guideline provide a framework for the
more effective, efficient, consistent and transparent management of plaques and memorials in public
spaces. It provides an opportunity for Council to deliver outcomes that are equitable and in the best
interests of the broader community and Noosa’s public spaces and that make best use of Council
resources and ratepayer funds.
The policy reduces the risk of inconsistent decision making that could result in customer complaints
or community upset. It also provides a mechanism for the effective management of plaques and
memorials in public spaces that ensures public spaces do not become cluttered, unsightly, or de
facto cemeteries.
Consultation
External Consultation - Community & Stakeholder
No specific external consultation was undertaken in the development of the Policy, however, officers
considered the community input which has been provided through other avenues including through
the handling of requests for memorials and through other Council community consultation processes
such The Noosa Plan, Cultural Plan and the Noosaville Foreshore Land Use Master Plan.
Internal Consultation
Noosa Shire Councillors (Councillor workshops held on 21 March 2019 & 9 December 2020)
Chief Executive Officer
Director Community Services – Community Services
Director Infrastructure Services – Infrastructure Services
Manager Libraries & Galleries – Community Services
Heritage Coordinator – Community Services
Civil Operations Manager – Infrastructure Services
Parks and Gardens Coordinator – Infrastructure Services
Technical Officer Parks and Gardens – Infrastructure Services
Asset Planning Manager -- Infrastructure Services
Designer Capital Works – Infrastructure Services
Management Accountant – Corporate Services
Departments/Sections Consulted:
x Chief Executive Officer x Community Services Corporate Services
Executive Officer x Director Director
Executive Support Community Development x Financial Services
Community Facilities ICT
x Libraries & Galleries Procurement & Fleet
Local Laws x Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development x Infrastructure Services
Director Director x Director
Community Engagement Building & Plumbing Services x Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development x Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning x Infrastructure Planning,
Design and Delivery
Page 9 of 48
Section 10
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
ATTACHMENT 1
Page 10 of 48
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
ATTACHMENT 1
mM ENeyey, y
; ¥ Council Polic
@ | COUNCIL Plaques and Memorials
Endorsed by Council: <Insert Date of Ordinary Meeting>
POLICY PURPOSE
The purpose of this policy is to provide a framework for Noosa Council staff to assess requests for
new plaques and memonials, guide installation of approved new plaques and memorials and
manage existing and new plaques and memorials situated within public spaces in Noosa Shire.
POLICY STATEMENT
Council recognizes that individuals and communities have a need to commemorate or publicly
acknowledge loved ones, significant community members or organizations or significant events in
the community. Council also acknowledges that this contributes to an understanding and
appreciation of the role significant events or community members have played in the history of the
Shire and that a community's history and heritage forms part of its identity and culture. Plaques and
memorials are one way of providing public recognition. Council's preferred form of recognition and
acknowledgement is via place-naming (Refer to Noosa Council Naming of Roads, Parks, Community
Infrastructure and Street Numbering Policy).
Public space is a valued aspect of the Shire’s social and cultural heritage and the Noosa Design
Principles identifies the preservation of open space as a priority and expresses a preference for
keeping signage in public spaces to a minimum.
Decisions regarding the installation of plaques and memorials need to balance community desire to
commemorate with the ongoing enjoyment by the public of open and inviting public spaces.
This policy will provide a consistent and standard procedure for assessing requests for installation
of new plaques and memorials (in circumstances where a naming is not practical) and for
management, including maintenance and replacement, of existing and new plaques and memorials.
SCOPE
This policy is applicable to requests or applications for plaques and memorials, in various formats,
to be installed in public spaces and to existing plaques and memorials located in public spaces in
Noosa Shire. This policy also covers war memorials that exist on Council owned or managed land
or that are proposed to be installed on Council owned or managed land with the acknowledgement
that any proposals regarding war memorials will be assessed in consultation with the relevant RSL
Sub Branch.
This policy does not cover:
e Plaques and memorials on private land
e¢ Plaques and memorials in Council-owned cemeteries
e Roadside memorials
e¢ Public Art
e Signage, display boards, banners — temporary or permanent.
Page 10 of 48Section 11
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
Page 11 of 48
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
¢ Naming of places
« Signage associated with Council-developed heritage walks or interpretive projects
POLICY GUIDELINE
Specific provisions for administering the Plaques and Memorials Policy are contained in the Plaques
and Memorials Policy Guideline.
CRITERIA FOR ASSESSMENT OF REQUESTS
Applications for plaques or memorials must be made on the following basis to be considered and
assessed:
a) Commemoration of an individual or family with enduring links to Noosa Shire e.g. pioneering or
multi-generational families.
b) Commemoration of an individual who made a substantial contribution to civic life, cultural and
social aspects of the Shire’s development or collective community history. This must be an
exceptional contribution over an extended period of time and beyond the scope of paid
employment or voluntary work. Financial contribution alone is not grounds for recognition
c) Acknowledgement of contribution by a community group or association that has made a
substantial and outstanding social or civic contribution to the Noosa community. Financial
contribution alone is not grounds for recognition
d) Commemoration of a significant historical or cultural event which is unique to the region's history
and development and/or has had a profound resonance with the Noosa community
Applications which do not meet these criteria will not be considered. Requests must include
evidence in support of the request (€.g. newspaper clippings, letters of support from other
community members) as detailed on the Application Form.
Applications for the following types of plaques and memorials will not be considered:
« Memorials acknowledging living persons
« Memorials to pets
« Memorials for persons, groups or events already commemorated elsewhere within the Shire
« Memorials to persons who are already commemorated in another community or who would be
more appropriately commemorated in another community unless they have also made a
Significant contribution to the Noosa community in line with the criteria above
« Memorials that, in the opinion of Council, could be considered offensive or which have the
potential to offend
¢ Memorials with religious or political affiliation’
e Planting of memorial trees
e Establishment of memorial gardens
« Donations of park furniture or infrastructure as memorials
¢ Signage to interpret park or place-naming’s, unless part of a Council project
Additional considerations:
« Commemorations of deceased persons will not generally be considered until an individual has
been deceased for a period of at least twelve (12) months to allow for historical perspective to
be gained
e The deceased person's family will be consulted, to the extent practicable, if the request is not
being made by a family member or significant other/partner
' Political affiliation in the context of this policy refers to memorials which reference party politics. Memorials
to community activism that results in positive outcomes for the broader community, but which could be
considered political in a broader sense of the word, could be considered under criteria (c) or (d) above.
Page 11 of 48Section 12
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
Page 12 of 48
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
e Existing plaques or memorials are not considered precedence for approving a request
PLAQUES ASSOCIATED WITH COUNCIL PROJECTS
Plaques may be installed by Council on Council owned or managed land, buildings or structures to
commemorate an opening of a new or refurbished Council building or facility. An application under
this Policy is not required for the installation of such plaques, however, the Infrastructure Services
department should be consulted and the plaque made in conformity with the specifications
contained in the Plaques and Memorials Policy Guideline.
Where project funding has been provided by an external agency, such as the State or Federal
government, and acknowledgement of the funding in the form of a plaque is a requirement of the
funding agreement, the form, layout and wording of the plaque will:
e bein accordance with the funding agreement,
e tothe extent possible, conform to the specifications contained in the Plaques and Memorials
Policy Guideline
e take into consideration the Noosa Design Principles
e be developed in consultation with the Infrastructure Services Department.
Plaques installed at the instigation of Council in relation to a Council project will be funded by
Council or specified project funding. Notification of the installation of a plaque by Council will be
provided to Council's Technical Officer — Asset Planning to be added to the Plaques and
Memorials Register.
SPECIAL MEMORIALS
(a) Memorials to Council staff
Council may choose to install a small plaque in recognition of a Council staff member who dies
while in the employment of Council. Requests for plaques in this category should be made to
Council's Technical Officer — Asset Planning. Generally, these plaques will be installed in the
garden bed adjacent to the driveway to Level 2 of the Council building on Pelican Street. No other
plaques or memorials will be installed in these garden beds.
(b) RSL/War Memorials
Requests for war memorials to be installed on public land will be considered in consultation with
the relevant RSL Sub Branch and will include consideration of whether the event or individual(s)
have already been recognized within the Shire.
(c) Partnership Projects
Partnership projects between Noosa Council and a community group or organisation that have a
plaque or memorial element, will be subject to a separately developed project to determine
elements including, but not limited to, scope, format, design, funding and timeframes which will be
documented in a Memorandum of Understanding between the parties.
APPLICATION AND DECISION-MAKING PROCESS
Applications will be submitted on the appropriate application form and will include detailed
information and documentation (e.g. newspaper articles) in support of the application.
Applications for the installation of plaques and memorials will be processed and assessed by the
Plaques and Memorials Working Team as specified in the Plaques and Memorials Policy Guideline.
Page 12 of 48Section 13
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
Page 13 of 48
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
The decision of Council is final and no appeals will be considered.
COSTS, LOCATION, DESIGN AND INSTALLATION OF PLAQUES AND MEMORIALS
Costs
All costs associated with the design, construction, manufacture, installation and maintenance of an
approved plaque or memorial are to be paid by the applicant, based upon the actual costs to
Council, as listed in the Noosa Council Fees and Charges Register.
Location of plaque or memorial
Council will make the final decision on the location of an approved plaque or memorial, taking into
consideration the following:
e The proposed location for a plaque or memorial should have a clear association and strong
significance to the subject of the request
« The proposed location for a plaque or memorial must be consistent with master plans for the
area and the public purpose of the land
« Council reserves the right to propose an alternate location
¢ Generally, plaques and memorials will not be approved for high profile areas such as, but not
limited to, Gympie Terrace, Hastings Street, Noosa Spit, Noosa Coastal Boardwalk
e The number of plaques or memorials already existing in a particular location will be taken into
consideration in approving a location for a plaque or memorial
« The location of the proposed plaque or memorial must not negatively impact on community use
or the aesthetic or environmental value of public space
Design, installation and ownership of plaque or memorial
Design, construction, and manufacture of a plaque or memorial will be coordinated by Council and
installation will be undertaken by Council or an approved Council contractor.
Installed plaques and memorials become the property of Council. All plaques and memorials will
be listed in the Plaques and Memorials Register once installed.
Form of Plaque or Memorial
Standard Memorial: The standard form of memorial will be a plaque. Council has developed a
standard format for plaques for placement in public spaces. Specifications are contained in the
Plaques and Memorials Policy Guideline.
Non-standard Memorial: Non-standard memorials are memorials proposed to be in a format
different to the standard plaque specified above such as a sculpture, object, or artistic feature.
Proposals for non-standard memorials must be consistent with the Noosa Design Principles and
any other relevant Council policies or guidelines and will be subject to consultation with and
approval by a broader range of stakeholders including, but not limited to, Council's Design
Coordinator and the Council Officer responsible for overseeing Public Art.
Memorial Forms that will not be approved: Requests for the following forms of memorial will not be
considered or approved:
e Memorial trees
« Memorial gardens
e Park furniture or infrastructure (including, but not limited to, park benches, barbecue or picnic
shelters, playground equipment)
MAINTENANCE, RESTORATION, RETENTION AND REMOVAL/DECOMMISSION OF
PLAQUES AND MEMORIALS
Page 13 of 48Section 14
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
Page 14 of 48
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
Plaques and memorials have a finite life. Council will retain and maintain for a period of ten (10)
years. Council does not guarantee to retain or maintain plaques or memorials for a period of longer
than ten (10) years.
Council may remove a plaque or memorial at any time in the following circumstances:
(a) the condition of the plaque or memorial is poor or unsafe due to natural decay, disaster or
malicious act
(b) the asset to which the plaque or memorial is attached has reached the end of its life
(c) ongoing maintenance or restoration costs are prohibitive and exceed the maintenance allowance
paid at the time of installation
(d) the area in which the plaque or memorial is sited is to be redeveloped
(e) the plaque or memorial is contributing to the deterioration of the asset to which it is affixed or is
interfering with the maintenance of the asset to which it is affixed
Plaques and memorials will also be removed by Council in the following circumstances:
(a) the plaque or memorial has been installed subsequent to the adoption of this Policy and without
application and approval of Council. This includes, but is not limited to, objects such as plaques
affixed to public space infrastructure (e.g. park benches, picnic tables, playground furniture or
railings), padlocks affixed to bridge railings or other structures
(b) A temporary memorial that has been established by the community in public spaces in response
to a significant local event shall be removed by Council after a period of three (3) months
(c) the person or group being commemorated has been found guilty of a criminal charge that would
be deemed offensive by the Noosa community
If a plaque or memorial is removed under (b) or (d) above, Council will consider options for re-siting
the plaque or memorial in its existing form but will not guarantee replacement of the plaque or
memorial.
If a plaque or memorial has been damaged or removed due to vandalism, theft or other malicious
act, Council does not guarantee that it will be replaced or restored.
War memorials and memorials in Memorial Parks will generally be retained and maintained in
perpetuity in cooperation with relevant RSL Sub Branch groups.
Council will make reasonable effort to identify, contact and advise relevant stakeholders, including
family members and/or the original applicant if a plaque or memorial is to be removed or relocated.
ROLES AND RESPONSIBILITIES
The Asset Planning Manager, Infrastructure Services is responsible for maintaining this policy.
The Plaques and Memorials Working Team members are responsible for reviewing incoming
applications, attending quarterly meetings of the Plaques and Memorials Working Team and making
recommendations on pending requests.
POLICY REVIEW
The Plaques and Memorials Policy, Plaques and Memorials Policy Guideline and associated
documentation will be reviewed two (2) years after adoption.
DEFINITIONS
Memorial: An object established to commemorate a person, group, association or event.
Page 14 of 48Section 15
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
Page 15 of 48
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
Monument: a statue or structure built for commemorative purposes. Similar in meaning to ‘memorial’
for the purposes of this policy.
Plaque: flat tablet of metal, stone or other material which may include text and/or images that
commemorate a person, group or event or which provides historical information relevant to a
particular location. Plaques are generally affixed to an object, building or hard ground surface.
Public Space: Land that is Council owned or managed and that is open or accessible to the public.
This includes parks, bushland reserves, sports fields, exterior or interior of Council buildings within
public space, median strips, footpaths, public squares, laneways, and road reserves.
RELATED LEGISLATION, POLICIES AND PRINCIPLES
Noosa Council
Noosa Council Management of Roadside Memorials Policy
Noosa Council Public Art Policy (once developed and adopted)
Noosa Council Naming of Roads, Parks, Community Infrastructure and Street Numbering Policy
Noosa Council Tree Management on Public Land Policy
Noosa Council Design Principles
Noosa Council Signage Policy
The Noosa Plan 2020
Schedule 10 — Installation of Advertising Devices of Subordinate Local Law No. 1 (Administration)
2015
Queensland Government
Aboriginal Cultural Heritage Act (2003)
Queensland Heritage Act (1992)
Public Records Act (2002)
South East Queensland Regional Plan (2009-31)
Australian Government
Environmental Protection and Biodiversity Conservation Act (1999)
Aboriginal and Torres Strait Islander Heritage Protection Act (1984)
Aboriginal
International
Burra Charter (the Australian International Charter for the Conservation of Monuments and Sites)
(1999).
Version control
Version Reason! Trigger Change (Y/N) Endorsed/ Reviewed by Date
1.0 Eg. Create new DD/MM/YY¥
Eg. Review
Page 15 of 48Section 16
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
ATTACHMENT 2
Page 16 of 48
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
ATTACHMENT 2
ete) NOOSA y
ah Policy Guideline
@ | COUNCIL Plaques and Memorials
Corporate Plan Reference: The Noosa Environment/The Noosa Community
Endorsed by Council: <Insert Date of Ordinary Meeting >
retage Conant
GUIDELINE PURPOSE
The purpose of the Memorials and Plaques Policy Guideline is to detail the administration of the
Plaques and Memorials Policy and provide direction to Council officers for assessment of requests
for new plaques and memorials, installation of approved new plaques and memorials, and the
management of existing and new plaques and memorials situated within public spaces in Noosa
Shire.
GUIDELINE SCOPE
This guideline applies to all activities related to the assessment and approval of applications for
plaques and memorials, and the management of new and existing plaques and memorials situated
within public spaces in Noosa Shire.
POLICY GUIDELINE
The Plaques and Memorials Policy outlines the criteria for assessment of applications for plaques or
memorials. This guideline provides further clarification and details regarding the application and
assessment process, and the manufacture, installation, maintenance and removal of plaques and
memorials in public spaces in Noosa Shire.
APPLICATION AND DECISION-MAKING PROCESS
Making an Application
Applicants should read the Plaques and Memorials Policy and the Plaques and Memorials Policy
Guideline prior to submitting an application. Applications must be made by completing the Plaques
and Memorials Application Form and submitting the form along with supporting evidence that
demonstrates that the application fulfils the criteria specified in the Plaques and Memorials Policy.
Supporting evidence could include:
e Letters of support from family members, community members or community organisations
attesting to the significance of the subject of the proposed memorial and endorsing the request
for a plaque or memorial;
e Copies of news articles or media coverage, reports, newsletters or photographs describing or
depicting the subject of the proposed memorial;
e A letter of permission from an authorised family member (e.g. executor of the estate) if the
request is to memorialize an individual and the request is from a person or organisation other
than an authorized family member.
Assessment of Applications
Applications for the installation of plaques and memorials will be assessed by the Plaques and
Memorials Working Team.
Page 16 of 48Section 17
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
Page 17 of 48
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
In assessing applications the Working Team will consider whether:
e the application meets the criteria, as specified in the Plaques and Memorials Policy
e the threshold of substantial, exceptional or outstanding contribution or impact on the community
has been met through the supporting evidence submitted with the application
« the proposed location is suitable
e the form of the proposed memorial meets the criteria and specifications contained in the Plaques
and Memorials Policy and Plaques and Memorials Policy Guideline.
The Plaques and Memorials Working Team reserves the right to request additional information from
the applicant to assist in assessing the application. A request for additional information does not
confer approval of the application.
The Working Team will make recommendations regarding approval or denial of an application. The
recommendations of the Working Team will be submitted to the Director Infrastructure Services for
endorsement. The Working Team will then notify the applicant, in writing, of the outcome of the
application.
Notification of Application Outcomes
Approved Applications
Standard Memorial
Applicants requesting a Standard Memorial will be notified in writing that their application has been
approved and will be advised of the costs for the standard memorial as set forth in the Noosa Council
Fees and Charges Register. Applicant will be asked to confirm their acceptance of these costs.
Council will raise an invoice for the costs. Once payment is received, Council will work with the
applicant to develop the wording for the plaque and manufacture and install the plaque in conformity
with the specifications set forth in this guideline.
Non-standard Memorial:
Applicants requesting a Non-standard Memorial will be notified in writing that their application has
been deemed to meet the threshold criteria for approval of a memorial and that further consultation
will take place with a range of Council stakeholders including, but not limited to, Council Design
Team and the Council Officer responsible for overseeing Public Art for further consideration.
If the outcome of this consultation is endorsement of the proposed Non-standard Memorial, an offer
will be made to the Applicant to continue design consultation and negotiations with Council.
Following negotiations, a contractual agreement on design, installation, final costs and payment
schedules will be finalised by Council and signed by applicant. Council will then work with the
applicant, artists, designers and relevant Council officers and other suppliers to create or
manufacture and install the memorial.
Unsuccessful Applications
Applicants will be advised in writing that their application for a plaque or memorial has been
unsuccessful. Council's decision is final and no appeals process will be entered into.
DESIGN AND INSTALLATION OF PLAQUE OR MEMORIAL
Standard Memorials
The standard form of memorial will be a plaque. The plaque will be manufactured to the following
specifications:
Page 17 of 48Section 18
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
Page 18 of 48
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
MATERIAL Stainless Steel
TEXT Text will be developed jointly by applicant and Council, with Council having
final approval of wording.
Text on plaques will be:
* amaximum of 40 words over 4-8 lines
¢ grammatically correct and free from typographical errors, contractions,
or slang
* asuccinct and factual statement of significance of person, group or
event being commemorated
Text will not include:
e dates of birth or death of an individual
e epithetic statements such as Rest in Peace or In Loving Memory
¢ statements that could be considered offensive or inflammatory
¢ political or religious statements
LOGOS AND | Asmall logo may be included if relevant and approved by Council.
IMAGES
Images will not be included on plaques.
MOUNTING Memorial plaques will generally be mounted on a standard Council timber
bollard
|| Jara © tbe
ENTE O BOLO FE i
\ AL! I 5
li SURFACE LENE a |_ se :
|= |__|
Note: the above drawing does not take into account the 45° degree cut to the
top of the bollard that will slope towards the reader. This cut is to be 45°, from
Page 18 of 48Section 19
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
Page 19 of 48
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
the back edge of the bollard towards the front. Contact Asset Planning Officer
for further details.
Plaques will be mounted on the top plane of bollard using counter-sunk,
tamper-proof screws.
Requests for other forms of mounting, including but not limited to, boulders,
posts, plinths or on park infrastructure such as benches or picnic shelters, will
not be considered.
Non-standard Memorials
Non-standard memorials are memorials proposed to be in a form different to the standard plaque
specified above such as a sculpture, object or artistic feature.
Requests for non-standard memorials will be considered by the Working Team in conjunction with
other Council officers.
If approved, the specifications and form of a non-standard memorial will be developed on a case-by-
case basis in consultation with Council's Design Coordinator, the Council officer responsible for
overseeing Public Art, and other relevant Council officers. The final design will conform with the
Noosa Design Principles and any other relevant Council policies or guidelines. Community
consultation may also be undertaken.
PLAQUES AND MEMORIALS WORKING TEAM
Council has established a Plaques and Memorials Working Team to assess applications for plaques
and memorials. The Working Team will be comprised of:
e Technical Officer — Asset Planning, Infrastructure Services
e Heritage Coordinator
e Parks and Gardens Coordinator
e Asset Planning Manager, Infrastructure Services
The Working Team will meet quarterly to assess requests received in that quarter, provide responses
to applicants, and coordinate and delegate responsibility for installation of any approved memorials
to the appropriate Council officer.
Roles and Responsibilities
All members of the Plaques and Memorials Working Team are responsible for reviewing incoming
requests, attending quarterly meetings of the Plaques and Memorials Working Team and
contributing to making recommendations on applications.
The Technical Officer — Asset Planning, Infrastructure Services is also responsible for-
* coordinating incoming requests and distributing to Working Team members
* convening quarterly meetings of the Working Team
* communicating outcomes of applications to the applicant and Council stakeholders, in
partnership with Heritage Coordinator
* coordinating and delegating installation of approved plaques and memorials to appropriate
Council officers
e establishing and maintaining a Plaques and Memorials Register
* coordinating the removal of memorials or plaques under the terms of the Plaques and Memorials
Policy.
The Heritage Coordinator is also responsible for:
Page 19 of 48Section 20
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
* undertaking research and providing historical context and recommendations regarding requests
® supporting the Technical Officer in coordinating the meetings of the Working Team
* communicating outcomes of applications to the applicant and Council stakeholders, in
partnership with the Technical Officer — Asset Planning
The Asset Planning Manager is also responsible for:
e submitting the recommendations of the Working Team to the Director Infrastructure Services for
approval.
DEFINITIONS
Memorial: An object established to commemorate a person, group, association or event. A memorial
can be a ‘living thing’ such as a tree or garden.
Monument: a statue or structure built for commemorative purposes. Similar in meaning to ‘memorial’
for the purposes of this policy.
Plaque: flat tablet of metal, stone or other material which may include text and/or images that
commemorate a person, group or event or which provides historical information relevant to a
particular location. Plaques are generally affixed to an object, building or hard ground surface.
Public Space: Land that is Council owned or managed and that is open or accessible to the public.
This includes parks, bushland reserves, sports fields, exterior or interior of Council buildings within
public space, median strips, footpaths, public squares, laneways, and road reserves.
RELATED LEGISLATION, POLICIES AND PRINCIPLES
Noosa Council
Noosa Council Management of Roadside Memorials Policy
Noosa Council Public Art Policy (once developed and adopted)
Noosa Council Naming of Roads, Parks, Community Infrastructure and Street Numbering Policy
Noosa Council Tree Management on Public Land Policy
Noosa Council Design Principles
Noosa Council Signage Policy
The Noosa Plan 2020
Schedule 10 — Installation of Advertising Devices of Subordinate Local Law No. 1 (Administration)
2015
Queensland Government
Aboriginal Cultural Heritage Act (2003)
Queensland Heritage Act (1992)
Public Records Act (2002)
South East Queensland Regional Plan (2009-31)
Australian Government
Environmental Protection and Biodiversity Conservation Act (1999)
Aboriginal and Torres Strait Islander Heritage Protection Act (1984)
Aboriginal
International
Burra Charter (the Australian International Charter for the Conservation of Monuments and Sites)
(1999)
Page 20 of 48Section 21
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
Page 21 of 48Section 22
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
6 REPORTS FOR NOTING BY THE COMMITTEE
2 THE J – HALF-YEAR REPORT TO 31 DECEMBER 2020
Author Community Facilities Manager, Ash Saward
Community Facilities Department
Index ECM/Subject/72.01 The J
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Community Facilities Manager to the Services & Organisation
Committee meeting dated 9 March 2021 providing an update on the activities of The J for the period
1 July to 31 December 2020.
REPORT
1. Facility overview
When not impacted by COVID-19 restrictions, The J operates as a versatile, multi-use community
venue. It hosts a wide range of activities, performances and live entertainment. It is also home to
current tenants the University of the Sunshine Coast and Noosa Community Radio.
The J is the venue of choice for a number of community groups including Noosa Alive, Noosa
Chorale, Noosa Heads, Noosa Music Society, Alliance Françoise, Youth Justice Qld, Hillsong
Church, USC–CIDSEL, Community Solutions, Noosa Film Society, CCIQ Noosa and numerous
school and commercial dance/theatre groups who conduct a range of youth activities, performances,
awards and presentation ceremonies.
The J’s theatre/auditorium capacity sits at 402 (including portable mezzanine seating for 64). The
mezzanine area is utilised by hirers to extend theatre capacity or as a separate meeting space for
up to 50 people. The J also offers a combination of additional flexible meeting spaces, conference
rooms and facilities for hire which are complemented by covered outdoor areas and stylish open
foyers.
2. Financial performance
The objective of all services within the Community Facilities branch is to balance the demands of
access, equity and community service obligations with sound financial management and to improve
revenue through innovative and entrepreneurial approaches, whilst minimising operational costs.
It is important to note that COVID-19 had a significant impact on the financial performance of all of
Council’s community facilities in the first half of 2020/21, mainly because operating restrictions
mandated by the State Government led to revenue reductions. That said, revenue budgets were
adjusted prior to the commencement of the year and these adjustments were based on a
conservative assumption that the facilities would not operate at all in Q1.
Page 22 of 48
Section 23
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
While many sites were able to reopen earlier and more extensively than first anticipated and thus
outperform revised revenue budgets, this was not the case for The J and it remained largely unused
for a majority of the half-year.
The J financial performance as at 31 December 2020
Statement of Income and 2020-21 2020-21 2020-21 % YTD
Expenses Current YTD YTD Current Variance
Budget Budget Actuals Budget
Total Revenue 362,792 106,650 105,817 29.2% (833)
Total Expenditure 1,272,604 658,354 550,147 43.2% 108,207
Net Result - Surplus/(Deficit) (909,812) (551,704) (444,330) 107,374
Total Revenue 362,792 106,650 105,817 29.2% (833)
Direct Costs (Controllable)
Employee Benefits 422,707 232,745 180,349 42.7% 52,396
Finance Costs 0 0 (9) 100.0% 9
Materials & Services 306,739 154,030 104,011 33.9% 50,019
Other Expenses 1,087 543 552 50.8% (8)
Subtotal Direct Costs 730,533 387,318 284,903 39.0% 102,415
(Controllable)
Operating Surplus/Deficit (367,741) (280,668) (179,086) (103,248)
Indirect Costs (Corporate)
Depreciation & Amortization 267,185 133,593 133,593 50.0% 0
Internal Charges 274,887 137,443 131,651 47.9% 5,792
Subtotal Indirect Costs 542,072 271,036 265,244 48.9% 5,792
(Corporate)
Net Result - Surplus/(Deficit) (909,812) (551,704) (444,330) 107,374
The J Community Centre
800,000
600,000
400,000
200,000
0
Total Revenue Total Expenditure Net Result - Surplus/(Deficit)
-200,000
-400,000
-600,000
-800,000
2020-21 2020-21
YTD YTD
Budget Actuals
Page 23 of 48
Section 24
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
Half-yearly performance shows a net favourable result of $107,374 against budget, entirely because
of expenditure savings totalling $108,207.
The J’s operations were heavily constrained by COVID-19 restrictions for a majority of the period
and as such revenue was down approximately $270k (72%) when compared to the same period the
year prior. With the exception of lease revenue from onsite partners, all revenue streams were
adversely impacted. The amended budget reflected this expectation and the period’s actuals came
within $1,000 of budget target.
Expenditure was under budget by $108k, with employee costs under by $52k and materials and
services under by $50k. Labour savings were achieved with staff deployed to other Departments
during the protracted closure and less requirement for casual event related staff in general. Materials
and services also saw savings with far fewer events running at the centre, including in the areas of
beverage cost of goods sold (COGS), contract services, performance fees and building
maintenance.
The below comparison of the past four years’ half-yearly financial performance data reveals the
widespread reductions in revenue and clearly demonstrates the savings in key expenditure areas.
Historical financial performance - The J
2017/18 YTD 2018/19 YTD 2019/20 YTD 2020/21 YTD
Revenue actuals as at 31 Dec actuals as at 31 Dec actuals as at 31 Dec actuals as at 31 Dec
40025 - Misc Fees - Venue Catering (127.27) 0.00 0.00 (109.09)
40032 - Other - Sales - Equipment Hire (28,262.25) (26,658.15) (35,611.37) (4,065.45)
40034 - Lease Revenue (41,412.50) (48,872.50) (42,886.04) (43,615.10)
41103 - Other - Sales - Bar & Kiosk Sales (70,968.00) (63,864.34) (68,076.31) (11,774.10)
41154 - Venue Hire (95,977.94) (103,525.18) (110,259.46) (24,872.53)
42000 - Other - Commission Received (35,158.60) (34,296.84) (33,559.59) (4,885.46)
42017 - Other - Sales - Tickets (10,114.12) (5,530.26) (1,246.39) (1,180.90)
42032 - Other - Sundry Recoupment (7,414.76) (4,187.62) (9,807.85) (6,853.38)
42043 - Other - Misc - Photocopying and Printing (1,322.52) (1,204.41) (2,789.07) (110.87)
42044 - Other - Misc - Employee Cost Recoveries (64,591.12) (52,695.17) (66,000.91) (8,207.27)
42046 - Other - Misc - Telephone Transaction Fee (731.76) (524.43) (632.83) (142.42)
42050 - Marketing Recoupment/Recovery (2,394.12) (1,350.00) (5,935.88) 0.00
(358,475) (342,709) (376,806) (105,817)
Controllable expenses
6EX01 - Employee Benefits 229,413.23 248,385.93 258,509.14 180,349.26
6EX03 - Materials & Services 203,186.87 188,196.33 165,860.74 104,010.50
6EX06 - Other Expenses 512.10 530.00 541.90 551.60
433,112 437,112 424,912 284,911
Net operating result -74,637 -94,403 -48,106 -179,095
Uncontrollable expenses
6EX04 - Depreciation & Amortization 119,362.56 125,611.26 133,347.54 133,592.58
6EX12 - Internal Charges 150,014.66 130,200.60 139,265.50 131,651.15
269,377 255,812 272,613 265,244
Total operating result -344,014 -350,215 -320,719 -444,339
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Section 25
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
3. Visitation summary
The J Half-Yearly Attendance Comparision
60000
48,227 48,408
50000 45,588
40,407
40000
30000
20000
10000 7,875
0
2016/17 2017/18 2018/19 2019/20 2020/21
The above graph speaks for itself, with the large drop-off in attendance numbers clearly visible when
compared to the increasing trend of previous years. With COVID-19 restrictions now largely eased
for entertainment venues, it is management’s hope that attendance numbers quickly recover to levels
more comparable with those of previous periods over the coming 6 to 12 months.
4. Recent achievements
Completed transition to a new and improved ticketing system.
Re-engaged with hirers and promoters post Covid-19 closure in order to reschedule events in
2021.
Finalised major maintenance projects including timber floor sand and reseal, lower deck
repairs, loading dock/theatre stage platform lift and under-ramp storage area.
Progressed facility reopening following COVID-19 closure and increased operations as
restrictions eased.
5. Upcoming priorities
Continue safe management of the facility in line with COVID-safe plans and rebuilding of the
centre’s customer and revenue base.
Ongoing monitoring of the COVID-19 landscape and adjustment of operations if required.
Recruitment of replacement marketing staff member.
Liaise with USC regarding lease space requirements moving forward. Next option in lease is
due for activation by August 2021.
Finalise theatre seating refurbishment project by 30 June 2021.
Commence development of a new business plan.
Previous Council Consideration
Nil
Page 25 of 48
Section 26
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
Finance
Refer to previous sections of this report.
Risks & Opportunities
This report does not propose any new actions or activities which would shift risks or opportunities
beyond the current levels encountered as part of the team’s day to day operations.
Consultation
External Consultation - Community & Stakeholder
Nil
Internal Consultation
Departments/Sections Consulted:
Chief Executive Officer x Community Services x Corporate Services
Executive Officer x Director Director
Executive Support Community Development x Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 26 of 48
Section 27
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
3 NOOSA AQUATIC CENTRE – HALF-YEAR REPORT TO 31 DECEMBER 2020
Author Community Facilities Manager, Ash Saward
Community Facilities Department
Index ECM/Subject/72.02 Noosa Aquatic Centre NAC
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Community Facilities Manager to the Services & Organisation
Committee meeting dated 9 March 2021 providing an update on the activities of the Noosa Aquatic
Centre for the period 1 July to 31 December 2020.
REPORT
1. Facility overview
The NAC comprises a 50m Olympic-sized pool, 25m pool, leisure pool, fitness studio, change rooms,
café, crèche and associated amenities. The NAC also oversees the maintenance of the Sunshine
Beach Skate Park.
The NAC provides a broad range of aquatic and leisure programs including recreational swimming,
learn to swim (LTS) programs, competitive squad training, aqua aerobics and water polo, as well as
circuit classes and general gym usage in the fitness studio.
2. Financial performance
The objective of all services within the Community Facilities branch is to balance the demands of
access, equity and community service obligations with sound financial management and to improve
revenue through innovative and entrepreneurial approaches, whilst minimising operational costs.
It is important to note that COVID-19 had a significant impact on the financial performance of all of
Council’s community facilities in the first half of 2020/21, mainly because operating restrictions
mandated by the State Government led to revenue reductions. That said, revenue budgets were
adjusted prior to the commencement of the year and these adjustments were based on a
conservative assumption that the facilities would not operate at all in Q1. The consequence of this
was that while revenue was down on prior corresponding periods, it was actually up against the
revised budgets.
Page 27 of 48
Section 28
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
NAC financial performance as at 31 December 2020
Statement of Income and 2020-21 2020-21 2020-21 % Current YTD
Expenses Current YTD YTD Budget Variance
Budget Budget Actuals
Total Revenue 929,614 242,648 848,672 91.3% 606,025
Total Expenditure 2,590,457 1,377,591 1,402,898 54.2% (25,307)
Net Result - Surplus/(Deficit) (1,660,843) (1,134,944) (554,226) 580,718
Total Revenue 929,614 242,648 848,672 91.3% 606,025
Direct Costs (Controllable)
Employee Benefits 1,112,265 639,732 624,439 56.1% 15,293
Finance Costs 0 0 35 100.0% (35)
Materials & Services 609,444 303,485 351,160 57.6% (47,675)
Other Expenses 1,087 543 552 50.8% (8)
Subtotal Direct Costs 1,722,796 943,760 976,186 56.7% (32,425)
(Controllable)
Operating Surplus/Deficit (793,181) (701,113) (127,513) 638,450
Indirect Costs (Corporate)
Depreciation & Amortization 239,018 119,509 119,509 50.0% 0
Internal Charges 628,644 314,322 307,203 48.9% 7,119
Subtotal Indirect Costs 867,662 433,831 426,712 49.2% 7,119
(Corporate)
Net Result - Surplus/(Deficit) (1,660,843) (1,134,944) (554,226) 580,718
Noosa Aquatic Centre
2,000,000
1,500,000
1,000,000
500,000
0
Total Revenue Total Expenditure Net Result - Surplus/(Deficit)
-500,000
-1,000,000
-1,500,000
2020-21 2020-21
YTD YTD
Budget Actuals
Page 28 of 48
Section 29
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
The NAC’s performance in the first half of 2020/21 was significantly impacted by COVID-19
restrictions, particularly in Q1 when the restrictions were more severe than in Q2. During the most
severe period of restrictions, the number of patrons permitted within the facility at any given time was
heavily curtailed, and normal programming involving large groups of people was prohibited.
Restrictions eased with time and by the commencement of term 3 (late September), the centre was
able to operate in a relatively normal manner.
Revenue performance compared to previous typical years was impacted by the restricted nature of
operations, however, significantly outperformed budget as a result of the previously mentioned
budget adjustments. In total, YTD revenue was down approximately $100k (11%) compared to the
same period in previous typical years (note: 2019/20 was also a heavily disrupted year due to the
maintenance closure over winter and as such comparisons against this period are largely worthless).
Despite the restrictions and the overall decline in revenue, it was pleasing to note that many revenue
streams performed strongly and limited declines to less than 10%. Retail sales for the period actually
exceeded 2017/18’s result by 6% and squad revenue was significantly up due to a change in
operating model (the program is back in-house after a period of being operated by external
contractors). Admission fee revenue declined by closer to 30% which is consistent with expectations
for an activity that is more heavily utilised by casual users rather than members or pass holders.
Café lease revenue was down significantly as a result of rent relief granted by Council.
Expenditure finished the period approximately $25k (1.8%) over the $1,377,591 budget. This was
predominately caused by higher than anticipated electricity, instructor and retail cost of goods sold
(COGS) expenses, all of which were more than offset by revenue outperformance.
The below comparison of the past four years’ half-yearly financial performance data reveals that
admission fees, learn to swim and lease revenue were the areas most impacted by COVID-19. There
were no major employee benefits cost savings realised during the period due to redeployment of
staff during restricted operations and then the need for extra staff to assist with implementation of
various COVID-safe practices upon reopening, and the transition to in-house provision of junior
squad programs.
Page 29 of 48
Section 30
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
Historical financial performance - Noosa Aquatic Centre (NAC)
2017/18 YTD 2018/19 YTD 2019/20 YTD 2020/21 YTD
Revenue actuals as at 31 Dec actuals as at 31 Dec actuals as at 31 Dec actuals as at 31 Dec
40023 - Miscellaneous Fees & Charges (8,273.89) (9,531.87) 0.00 0.00
40029 - Rent Revenue (6,500.00) (6,662.50) (6,662.50) (6,829.03)
40034 - Lease Revenue (34,049.42) (27,499.98) (18,571.68) (7,496.85)
41153 - Admission Fees (279,397.23) (255,171.37) (184,512.01) (202,403.30)
42020 - Other - Sales - Retail (90,422.76) (84,122.51) (71,274.87) (95,566.64)
42072 - Learn to Swim Revenue (339,342.14) (362,726.05) (223,626.33) (310,845.77)
42073 - Squad Revenue (51,204.97) (53,923.73) (40,580.63) (89,307.38)
42074 - Group Fitness Revenue (75,565.51) (66,472.27) (57,019.88) (69,470.65)
42075 - Gym Revenue (70,056.60) (71,291.58) (53,041.14) (63,188.02)
42076 - Creche Revenue (4,801.08) (4,331.10) (3,733.91) (3,564.71)
(959,614) (941,733) (659,023) (848,672)
Controllable expenses
6EX01 - Employee Benefits 563,491.57 621,084.13 513,966.39 624,439.02
6EX03 - Materials & Services 331,005.77 362,926.42 343,781.39 351,159.83
6EX06 - Other Expenses 512.10 530.00 541.90 551.60
895,009 984,541 858,290 976,150
Net operating result 64,604 -42,808 -199,267 -127,478
Uncontrollable expenses
6EX04 - Depreciation & Amortization 102,509.11 102,810.90 118,461.00 119,508.78
6EX12 - Internal Charges 323,262.78 292,068.60 320,209.25 307,203.46
425,772 394,880 438,670 426,712
Total operating result -361,168 -437,687 -637,937 -554,190
3. Visitation summary
NAC half-yearly attendance comparison
140,000 127,887 125,323
120,000 110,376
100,000 90,011
80,000
60,000
40,000
20,000
0
2017/18 2018/19 2019/20 2020/21
Visitation at the NAC was up by approximately 20,000 visits compared to the disrupted period of
2019/20. When compared to typical half-year visitation patterns of previous years, the centre’s
attendance was down by approximately 12%, a level consistent with the reduction also seen in
revenue.
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Section 31
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
4. Recent achievements
The NAC has been able to achieve the following over the past 6 months:
Progressed facility reopening following COVID-19 closure and increased operations as
restrictions eased.
Assisted key user groups to get back up and running at the NAC.
Assisted the Noosa Swim Club and their new committee with regaining momentum, leading to
a reinvigoration of club nights. These nights now attract in excess of 80 attendees whereas
previously just a handful of people attended.
Completed rectification works to facility decking.
Replaced the 50m pool heat pump.
5. Upcoming priorities
The following priorities will be key focuses throughout the second half of 2020/21:
Continue safe management of the facility in line with COVID-safe plans and rebuilding of the
centre’s customer and revenue base.
Commence development of a 10-year masterplan outlining future facility and programming
opportunities and possibilities.
Determine the best operating model for the junior squad program following the departure of
former squad contractors.
Upgrade of the current centre management software to enable patrons to purchase
memberships and visit passes online.
Release ITQ for the replacement of centre’s main switchboard.
Release ITQ for light pole footings replacement and associated works.
Release tender for NAC café lease.
Previous Council Consideration
Nil.
Finance
Refer to previous sections of this report.
Risks & Opportunities
This report does not propose any new actions or activities which would shift risks or opportunities
beyond the current levels encountered as part of the team’s day to day operations.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Page 31 of 48
Section 32
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
Departments/Sections Consulted:
Chief Executive Officer x Community Services x Corporate Services
Executive Officer x Director Director
Executive Support Community Development x Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 32 of 48
Section 33
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
4 NOOSA COMMUNITY SUPPORT – HALF-YEAR REPORT TO 31 DECEMBER 2020
Author Community Facilities Manager, Ash Saward
Community Facilities Department
Index ECM/ Subject/ 1.05 Community Support Management
Attachments Nil.
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Community Facilities Manager to the Services & Organisation
Committee meeting dated 9 March 2021 providing an update on the activities of Noosa Community
Support for the period 1 July to 31 December 2020.
REPORT
1. Facility overview
Noosa Community Support (NCS) receives funding from the Department of Health - Commonwealth
Home Support Programme (CHSP) to provide a broad range of entry-level services to assist frail
older people aged 65 years and over (50 years and over for Aboriginal and Torres Strait Islander
people) who have functional limitations (including cognitive), to remain living independently at home
and in their community.
CHSP services are:
domestic assistance
social support - individual
allied health care
personal care
social support – groups
wellness and reablement groups
flexible respite
counselling /support, information and advocacy
transport
home maintenance
minor home modifications
goods, equipment and assistive technology
NCS also receives funding from the Department of Housing and Public Works for the Home Assist
Secure (HAS) program to provide the following services to people aged 60 years and over or who
have a disability and hold a current pensioner concession card:
information and referrals regarding health and wellbeing, home safety and security
home maintenance
minor home modifications
Page 33 of 48
Section 34
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
2. Financial performance
The objective of all services within the Community Facilities branch is to balance the demands of
access, equity and community service obligations with sound financial management and to improve
revenue through innovative and entrepreneurial approaches, whilst minimising operational costs.
It is important to note that COVID-19 had a significant impact on the financial performance of all of
Council’s community facilities in the first half of 2020/21, mainly because of operating restrictions
mandated by the State Government leading to revenue reductions. While this was the case for NCS,
only a small percentage of revenue is generated via fees and charges within this team. A majority of
revenue comes from grants from external funding providers and these grant payments were
unaffected during the reporting period and service provision to clients continued in one form or
another right the way through COVID-19 restrictions.
NCS financial performance as at 31 December 2020
2020-21 2020-21 2020-21 %
Statement of Income and Expenses Current YTD YTD Current YTD
Budget Budget Actuals Budget Variance
Total Revenue 2,736,035 1,880,072 1,888,082 69.0% 8,010
Total Expenditure 2,772,313 1,384,068 1,308,794 47.2% 75,274
Net Result - Surplus/(Deficit) (36,278) 496,004 579,288 83,284
Total Revenue 2,736,035 1,880,072 1,888,082 69.0% 8,010
Direct Costs (Controllable)
Employee Benefits 1,520,099 751,907 732,141 48.2% 19,766
Finance Costs 0 0 4,039 100.0% (4,039)
Materials & Services 747,411 379,759 326,051 43.6% 53,709
Other Expenses 541 271 275 50.8% (4)
Subtotal Direct Costs (Controllable) 2,268,051 1,131,937 1,062,505 46.8% 69,433
Operating Surplus/Deficit 467,984 748,135 825,577 (61,423)
Indirect Costs (Corporate)
Depreciation & Amortization 34,642 17,321 17,321 50.0% 0
Internal Charges 469,620 234,810 228,968 48.8% 5,842
Subtotal Indirect Costs (Corporate) 504,262 252,131 246,289 48.8% 5,842
Net Result - Surplus/(Deficit) (36,278) 496,004 579,288 83,284
Page 34 of 48
Section 35
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
Noosa Community Support
2,000,000
1,800,000
1,600,000
1,400,000
1,200,000
1,000,000
800,000
600,000
400,000
200,000
0
Total Revenue Total Expenditure Net Result - Surplus/(Deficit)
2020-21 2020-21
YTD YTD
Budget Actuals
NCS operates under funding agreements with both the state and federal governments. The
requirements of the various funding agreements dictate that NCS should aim to perform to a ‘zero
bottom line’ standard, i.e. that all funding received should be fully expended on relevant programs
and services.
The half-year results show NCS to be $83k ahead of YTD budget largely due to the following factors:
$53k underspend in materials and services due to reduced service delivery demand during
COVID-19 restrictions.
$20k underspend in employee costs due to temporary efficiencies during period of reduced
customer demand
$8k over budget in revenue due to indexation increase of grant payments.
Given the level of disruption suffered so far in 2020/21 and the associated drop-off in demand for
certain NCS services during the height of COVID-19 it is anticipated that funding providers will likely
allow any surplus funds at year-end to be rolled over into the following year. It is also anticipated that
there will be a degree of discretion and flexibility shown to the normal requirement to deliver the
mandated number of outputs in exchange for funding.
Page 35 of 48
Section 36
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
3. Client numbers summary
Commonwealth Home Support Program YTD Outputs
1 July 2020 to 31 December 2020
Service Services provided
Allied Health Care Aug – Dec 2020 246
Social Support – Group Oct – Dec 2020 2,528
+Telephone welfare checks Jul - Dec 2020 596 calls
Welfare visits Jul - Dec 2020 69 visits
Ageing Well Noosa Session recipients 1,267
Goods & Assistive Technology Aids 1
Domestic Assistance 1,306
Home Maintenance 1,003
Home Modification 158
Personal Care 496
Flexible Respite 90
Social support - Individual 1,187
Transport 2,947
Total 11,894
The above services (excluding Ageing Well Noosa, transport, welfare checks and visits) delivered a
total of 18,417 hours of service to NCS CHSP clients during this period. Welfare telephone calls and
visits ranged from 15 minutes to 2.5 hours, depending on the needs of the client.
Noosa Home Assist Summary YTD Outputs
1 July 2020 to 31 December 2020
Information & Referral Services provided
Total clients received info & referral 523
Home Maintenance/Minor Modifications
HAS output hours 856
The above services delivered a total of 2,235 hours of service to clients through Noosa Home Assist
Secure during this period. It should be noted that COVID-19 did not reduce the demand on Home
Assist Secure services and in fact the team were busier than ever, particularly when juggling the
added demands from the one-off Seniors and Accessibility program.
4. Recent achievements
NCS has been able to achieve the following over the past 6 months:
Progressed gradual service delivery resumption following COVID-19 disruptions and increased
operations as restrictions eased.
Collaboration with Community Development and Noosa Leisure Centre in the Ageing Well
Noosa program. This program has received extremely positive feedback and has been
expanded to 15 sessions per week across Cooroy, Cooran, Peregian Beach and Pomona.
Implemented coffee and chat mornings in Pomona, Cooroy, Tewantin and Noosaville. This
was implemented to slowly encourage our core group to begin socialising again.
Page 36 of 48
Section 37
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
Implemented Rest and Reprieve program for carers to join their loved ones at our BBQ and
music day.
With the assistance of Finance, continued improvements have been implemented to the
invoicing and receipting process via T1. This improvement has generated great efficiencies
not only in time but also in debt collection.
Partnered with Carers Gateway to provide more assistance to carers and their loved ones.
Installed a small putting green which our day respite clients love.
Partnered with Dementia Australia to commence further training for frontline workers.
Recruitment of a new Home Assist Secure supervisor due to the resignation of the previous
incumbent.
Recruitment of an Admin Assistant (Accounts) due to the retirement of the previous incumbent.
Completed various maintenance projects around the centre.
Tender issued for the provision of cleaning services at the centre and within Domestic
Assistance clients’ homes.
5. Upcoming priorities
Continue safe management of the team in line with COVID-safe plans and rebuilding of the
team’s services.
Ongoing monitoring of the COVID-19 landscape and adjustment of operations if required.
Implementation of aqua aerobics sessions at Tewantin pool as part of expanding the Ageing
Well Noosa program.
Continue to promote new wellness and social activities such as the creative gardening, art
therapy, dance and movement and handyman’s workshop.
Finalise cleaning tender process.
Continue to pursue closer working relationships across Council in order to leverage existing
community assets for NCS programs.
Continue to monitor the funding landscape for changes to ensure NCS can respond swiftly and
effectively if necessary.
Continue to review systems and processes, particularly ways to get more from the centre
management software or alternative systems.
Partner with Carers Gateway to run a shopping bus (twice per week) to support those isolated
clients in the hinterland.
Previous Council Consideration
Nil
Finance
Refer to previous sections of this report.
Risks & Opportunities
This report does not propose any new actions or activities which would shift risks or opportunities
beyond the current levels encountered as part of the team’s day to day operations.
Consultation
External Consultation - Community & Stakeholder
Nil
Page 37 of 48
Section 38
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
Internal Consultation
Departments/Sections Consulted:
Chief Executive Officer x Community Services x Corporate Services
Executive Officer x Director Director
Executive Support Community Development x Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 38 of 48
Section 39
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
5 NOOSA LEISURE CENTRE – HALF-YEAR REPORT TO 31 DECEMBER 2020
Author Community Facilities Manager, Ash Saward
Community Facilities Department
Index ECM/Subject/72.03 Noosa Leisure Centre
Attachments Nil.
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Community Facilities Manager to the Services & Organisation
Committee meeting dated 9 March 2021 providing an update on the activities of the Noosa Leisure
Centre for the period 1 July to 31 December 2020.
REPORT
1. Facility overview
The Noosa Leisure Centre (NLC) caters for badminton, futsal (indoor soccer), netball, basketball,
volleyball, pickleball, kids’ playroom, group fitness classes, indoor rock climbing, corporate training
including Council programs and school sessions, special events and venue hire. Meeting and
conference rooms are also available for hire. The indoor rock-climbing wall is managed by an
external contractor.
2. Financial performance
The objective of all services within the Community Facilities branch is to balance the demands of
access, equity and community service obligations with sound financial management and to improve
revenue through innovative and entrepreneurial approaches, whilst minimising operational costs.
It is important to note that COVID-19 had a significant impact on the financial performance of all of
Council’s community facilities in the first half of 2020/21, mainly because operating restrictions
mandated by the State Government led to revenue reductions. That said, revenue budgets were
adjusted prior to the commencement of the year and these adjustments were based on a
conservative assumption that the facilities would not operate at all in Q1. The consequence of this
was that while revenue was down on prior corresponding periods, it was actually up against the
revised budgets.
Page 39 of 48
Section 40
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
NLC financial performance as at 31 December 2020
Statement of Income and 2020-21 2020-21 2020-21 % Current YTD
Expenses Current YTD YTD Budget Variance
Budget Budget Actuals
Total Revenue 313,698 67,543 248,916 79.3% 181,373
Total Expenditure 1,069,419 552,213 559,885 52.4% (7,672)
Net Result - Surplus/(Deficit) (755,721) (484,670) (310,969) 173,701
Total Revenue 313,698 67,543 248,916 79.3% 181,373
Direct Costs (Controllable)
Employee Benefits 444,212 242,637 245,415 55.2% (2,778)
Finance Costs 0 0 (678) 100.0% 678
Materials & Services 296,517 145,231 151,847 51.2% (6,616)
Other Expenses 3,207 1,604 1,629 50.8% (25)
Subtotal Direct Costs 743,936 389,471 398,212 53.5% (8,741)
(Controllable)
Operating Surplus/Deficit (430,238) (321,928) (149,296) 190,114
Indirect Costs (Corporate)
Depreciation & Amortization 89,044 44,522 44,522 50.0% 0
Internal Charges 236,439 118,220 117,151 49.5% 1,068
Subtotal Indirect Costs 325,484 162,742 161,673 49.7% 1,068
(Corporate)
Net Result - Surplus/(Deficit) (755,721) (484,670) (310,969) 173,701
Noosa Leisure Centre
800,000
600,000
400,000
200,000
0
Total Revenue Total Expenditure Net Result - Surplus/(Deficit)
-200,000
-400,000
-600,000
2020-21 2020-21
YTD YTD
Budget Actuals
Half-yearly performance shows a strong favourable result against budget in revenue and a small
unfavourable result in expenditure. As a whole, the centre bettered budget by $173,701 for the
period.
Page 40 of 48
Section 41
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
NLC continued to increase operations throughout this period as COVID-19 restrictions further eased.
Revenue performance compared to previous years was impacted by the restricted nature of
operations, particularly in Q1, however outperformed budget as a result of the previously mentioned
budget adjustments. In total, YTD revenue was down approximately 22% compared to the same
period last year.
Despite the restrictions and a decline in revenue, it was pleasing to note that the group fitness
program continued to perform well, particularly during October to December, with attendance
numbers up 2.5% compared to the same period last year. The Kids’ Playroom also performed well,
with attendances up 5%. Venue hire revenue was down 32%, largely due to the loss of multiple
regular hirers who have not yet resumed their bookings following the COVID-19 shutdown of the
facility in March 2020.
Expenditure finished $7,672 (1.4%) over budget for the half-year, with no material variances to
report.
The below comparison of the past four years’ half-yearly financial performance data reveals that
venue hire and food sales (café) were the areas most impacted by COVID-19 restrictions. It is
pleasing to note that all remaining revenue streams saw only negligible impacts when compared to
the year prior. No employee benefits cost savings were realised during the period due to
redeployment of staff during restricted operations and then the need for extra staff to assist with
implementation of various COVID-safe practices upon reopening.
Historical half-yearly financial performance - Noosa Leisure Centre (NLC)
2017/18 YTD 2018/19 YTD 2019/20 YTD 2020/21 YTD
Revenue actuals as at 31 Dec actuals as at 31 Dec actuals as at 31 Dec actuals as at 31 Dec
41154 - Venue Hire (84,361.32) (87,537.29) (92,941.04) (62,832.93)
42019 - Other - Sales - Food (91,723.45) (86,911.66) (92,250.84) (59,380.77)
42020 - Other - Sales - Retail (2,771.41) (1,187.77) (2,774.88) (1,115.30)
42074 - Group Fitness Revenue (57,929.11) (85,589.92) (103,576.97) (100,899.66)
42076 - Creche Revenue (4,469.34) (4,301.09) (3,456.00) (2,413.56)
42077 - Kids Playroom Revenue (9,586.39) (10,122.75) (8,423.13) (8,777.24)
42078 - Sports Program Revenue (11,307.11) (13,402.72) (14,486.95) (13,496.95)
(262,148) (289,053) (317,910) (248,916)
Controllable expenses
6EX01 - Employee Benefits 200,359.30 222,537.76 228,636.69 245,414.53
6EX03 - Materials & Services 169,437.70 150,776.62 164,639.71 151,846.56
6EX06 - Other Expenses 1,511.70 1,564.60 1,599.80 1,628.50
371,309 374,879 394,876 398,890
Net operating result -109,161 -85,826 -76,966 -149,973
Uncontrollable expenses
6EX04 - Depreciation & Amortization 40,568.52 43,353.54 44,468.76 44,522.04
6EX12 - Internal Charges 152,145.18 106,877.04 112,855.72 117,151.39
192,714 150,231 157,324 161,673
Total operating result -301,874 -236,056 -234,291 -311,647
3. Visitation summary
NLC recorded 40,994 attendances for the half-year, down 33% compared to the same period in
2019/20. COVID-19 restrictions had a large impact on NLC’s visitation numbers, particularly as
limited spectators were permitted to watch sporting groups in the stadium. Additionally, a reduction
in café visits and venue hire bookings impacted the overall attendance figures for the period.
Page 41 of 48
Section 42
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
NLC half-yearly attendance comparison
80000
67,930
70000
61,056 61,819
60000
50000
40,994
40000
30000
20000
10000
0
2017/18 2018/19 2019/20 2020/21
4. Recent achievements
NLC has been able to achieve the following over the past 6 months:
Progressed facility reopening following COVID-19 closure and increased operations as
restrictions eased.
Assisted key user groups to get back up and running at NLC.
Climbing wall safety inspection completed and subsequent enhancements undertaken in line
with recommendations.
New carpet installed in downstairs meeting rooms.
Completion of a number of planned maintenance projects including upgrade to volleyball posts
and recoating of the stadium floor.
First annual Pickleball tournament held in October, in line with World Pickleball Day.
Continued growth of the NLC Pickleball program.
Marketing campaign launched to re-engage with patrons and encourage a return to activities
at NLC.
5. Upcoming priorities
The following priorities will be key focuses for management throughout the second half of 2020/21:
Continue safe management of the facility in line with COVID-safe plans and rebuilding of the
centre’s customer and revenue base.
Ongoing monitoring of the COVID-19 landscape and adjustment of operations if required.
Upgrade of the current centre management software to enable patrons to purchase
memberships and visit passes online.
Continued enhancements to the centre’s aesthetics.
Upgrade of faulty stadium scoreboards.
Completion of lighting upgrade to external areas within the Wallace Park precinct, including
the NLC car park areas.
Further consideration of future works projects including sanding and resealing of the stadium
floor.
Page 42 of 48
Section 43
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
Previous Council Consideration
Nil
Finance
Refer to previous sections of this report.
Risks & Opportunities
This report does not propose any new actions or activities which would shift risks or opportunities
beyond the current levels encountered as part of the team’s day to day operations.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Departments/Sections Consulted:
Chief Executive Officer x Community Services x Corporate Services
Executive Officer x Director Director
Executive Support Community Development x Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 43 of 48
Section 44
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
6 BICENTENNIAL COMMUNITY CENTRE – HALF-YEAR REPORT TO 31 DECEMBER 2020
Author Community Facilities Manager, Ash Saward
Community Facilities Department
Index ECM/ Subject/72.01 The J
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Community Facilities Manager to the Services & Organisation
Committee meeting dated 9 March 2021 providing an update on the activities of the Bicentennial
Community Centre for the period 1 July to 31 December 2020.
REPORT
1. Facility overview
The Bicentennial Community Centre (BCC) includes the Main Hall, Annexe and Demountable
buildings. The BCC is permanently occupied by two main community groups, being Noosa
Gymnastics Club and Noosa Montessori School.
2. Financial performance
The objective of all services within the Community Facilities branch is to balance the demands of
access, equity and community service obligations with sound financial management and to improve
revenue through innovative and entrepreneurial approaches, whilst minimising operational costs.
It is important to note that COVID-19 had a significant impact on the financial performance of all of
Council’s community facilities in the first half of 2020/21, mainly because operating restrictions
mandated by the State Government led to revenue reductions. That said, BCC fared better than
most because all of its revenue comes via lease or hire agreement payments. While some rent relief
was provided during the early stages of the financial year, a majority of the rental revenue has been
received in line with budget expectations.
Page 44 of 48
Section 45
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
BCC financial performance as at 31 December 2020
Statement of Income and 2020-21 2020-21 2020-21 % YTD
Expenses Current YTD YTD Current Variance
Budget Budget Actuals Budget
Total Revenue 148,198 73,620 63,666 43.0% (9,954)
Total Expenditure 134,695 67,267 63,658 47.3% 3,610
Net Result - Surplus/(Deficit) 13,503 6,353 9 (6,344)
Total Revenue 148,198 73,620 63,666 43.0% (9,954)
Direct Costs (Controllable)
Employee Benefits 12,000 6,000 5,945 49.5% 55
Finance Costs 0.0% 0
Materials & Services 38,060 18,949 15,411 40.5% 3,539
Other Expenses 541 271 275 50.8% (4)
Subtotal Direct Costs 50,601 25,220 21,630 42.7% 3,590
(Controllable)
Operating Surplus/Deficit 97,597 48,400 42,036 (13,543)
Indirect Costs (Corporate)
Depreciation & Amortization 73,019 36,510 36,510 50.0% 0
Internal Charges 11,075 5,538 5,518 49.8% 20
Subtotal Indirect Costs 84,095 42,047 42,028 50.0% 20
(Corporate)
Net Result - Surplus/(Deficit) 13,503 6,353 9 (6,344)
80,000
70,000
60,000
50,000
40,000
30,000
20,000
10,000
0
Total Revenue Total Expenditure Net Result - Surplus/(Deficit)
2020-21 2020-21
YTD YTD
Budget Actuals
BCC revenue was under budget by $10k due to rent relief granted to lessees. Expenditure savings
of nearly $4k led to the net result for the period being $6k below budget.
Page 45 of 48
Section 46
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
The overview of historical performance below demonstrates that there hasn’t been a significant
negative COVID-19 impact at BCC and that strong financial performance has broadly been
maintained in line with that of previous years.
Historical financial performance - Bicentennial Community Centre
2017/18 YTD 2018/19 YTD 2019/20 YTD 2020/21 YTD
Revenue actuals as at 31 Dec actuals as at 31 Dec actuals as at 31 Dec actuals as at 31 Dec
40034 - Lease Revenue (50,522.52) (50,522.51) (52,723.14) (43,666.38)
41154 - Venue Hire (9,979.04) (15,000.00) (20,000.00) (20,000.04)
(60,502) (65,523) (72,723) (63,666)
Controllable expenses
6EX01 - Employee Benefits 5,524.32 3,065.47 7,388.07 5,945.01
6EX03 - Materials & Services 15,801.72 14,806.25 14,824.99 15,410.51
6EX06 - Other Expenses 255.00 263.90 269.80 274.60
21,581 18,136 22,483 21,630
Net operating result 38,921 47,387 50,240 42,036
Uncontrollable expenses
6EX04 - Depreciation & Amortization 25,942.50 26,537.16 42,265.86 36,509.70
6EX12 - Internal Charges 3,615.22 3,669.82 5,805.74 5,517.92
29,558 30,207 48,072 42,028
Total operating result 9,363 17,180 2,169 9
3. Visitation summary
The key customers at BCC remain Noosa Gymnastics Club (Main Hall lease), Noosa Montessori
School (Demountable building lease and Annex hire with intention to lease) and Little Seed Theatre
Company (Noosa Montessori School sublets space to this group). No usage occurs outside of these
groups due to the permanent and exclusive nature of the usage agreements.
Visitation statistics are not maintained for BCC by Council.
4. Recent achievements
Working with key stakeholders to help them through Covid-19 disruptions.
5. Upcoming priorities
Finalising the expanded Noosa Gymnastics lease now that the worst of the COVID-19
disruptions seem to have passed.
Working with Montessori Noosa to assist with their ongoing onsite expansion into the rear
annexe.
Previous Council Consideration
Nil.
Finance
Refer to previous sections of this report.
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Section 47
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
Risks & Opportunities
This report does not propose any new actions or activities which would shift risks or opportunities
beyond the current levels encountered as part of the team’s day to day operations.
Consultation
External Consultation - Community & Stakeholder
Nil
Internal Consultation
Departments/Sections Consulted:
Chief Executive Officer x Community Services x Corporate Services
Executive Officer x Director Director
Executive Support Community Development x Financial Services
Community Facilities ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property
Waste & Environmental Health Revenue Services
Executive Services Environment & Sustainable Development Infrastructure Services
Director Director Director
Community Engagement Building & Plumbing Services Asset Management
Customer Service Development Assessment Buildings and Facilities
Governance Economic Development Civil Operations
People and Culture Environmental Services Disaster Management
Strategic Land Use Planning Infrastructure Planning,
Design and Delivery
Page 47 of 48
Section 48
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 9 MARCH 2021
7 CLOSED SESSION
Nil.
Page 48 of 48