Original source · versioned page text
2021-08-16 General Committee Meeting Agenda
Text sections have not been matched to the original PDF pages. Use the original document to check page numbers.
GENERAL COMMITTEE MEETING AGENDA 16 AUGUST 2021
Page 40 of 92
GENERAL COMMITTEE MEETING AGENDA 16 AUGUST 2021
OUR CUSTOMERS
Measure
Number of requests received x month % of requests completed within target date x month
Level of customer demand & whether service levels appropriat Indicator of whether service levels are satisfacto
2500 100%
2250
me a A cox
1750 a A See call rl
oo? ee eee ee ee 60% —
oo ff oe ee oe
ae eet ees om
co. fe ne ee oe ee ee
20 HII
e = a 20%
July Aug Sept Oct Nov Dec Jan Feb March Apr May June
@ All others @ Local Laws u@ Parks 0%
Waste Management #™ Works Operations @ Environmental Health July Aug Sept Oct Nov Dec Jan Feb March Apr May June
Comment
Categories show the 'Work Groups' that on average receive the highest number of
requests each month.
Measure
Average seconds of “wait” time in phone queue Number of planning applications decided within statutory timeframe
Service timeliness / capacity to respond Service timeliness
60 . lm Not decided
a 30 wa Decided
we, —— April applications
Rte “ oe%e, ——May applications
* * 7
40 os pr — 5 1 1 1 30 6 1619 1621 9 2 65 -
4 1 1 1 31 0 873 1620 1677 182 -1
5 1 1 1 31 1 873 1620 37 169 21 ;
5 1 1 1 31 2 956 1620 36 169 0 ,
5 1 1 1 31 3 1201 1645 36 144 0 :
5 1 1 1 31 4 1283 1624 37 165 21 ;
5 1 1 1 31 5 1358 1620 42 169 26 N
5 1 1 1 31 6 1545 1649 48 31 58 1
5 1 1 1 31 7 1777 1646 31 21 28 :
5 1 1 1 31 8 2364 1654 186 148 34 NO
4 1 1 1 32 0 578 1675 2158 218 -1
5 1 1 1 32 1 578 1746 44 58 37 20
5 1 1 1 32 2 791 1688 35 101 0 -
5 1 1 1 32 3 1037 1691 38 98 47 i
5 1 1 1 32 4 1119 1675 37 114 87 [
5 1 1 1 32 5 1446 1731 37 58 50 a
5 1 1 1 32 6 1527 1726 36 63 49 a
5 1 1 1 32 7 1779 1781 26 21 36 to
5 1 1 1 32 8 1952 1768 185 99 47 SJ
5 1 1 1 32 9 2236 1753 61 39 6 a
5 1 1 1 32 10 2381 1721 355 172 6 Pe
4 1 1 1 33 0 607 1938 2059 39 -1
5 1 1 1 33 1 607 1946 15 21 51 0
5 1 1 1 33 2 1887 1938 52 39 53 Mey
5 1 1 1 33 3 2195 1943 22 20 61 %
5 1 1 1 33 4 2340 1943 23 20 59 %
5 1 1 1 33 5 2490 1938 30 39 54 by
5 1 1 1 33 6 2630 1942 36 22 54 Rp
4 1 1 1 34 0 663 1938 2241 71 -1
5 1 1 1 34 1 663 1978 50 26 93 July
5 1 1 1 34 2 744 1978 49 26 93 Aug
5 1 1 1 34 3 823 1978 57 25 94 Sept
5 1 1 1 34 4 912 1978 43 21 94 Oct
5 1 1 1 34 5 991 1978 48 21 95 Nov
5 1 1 1 34 6 1073 1978 48 21 95 Dec
5 1 1 1 34 7 1156 1978 43 21 94 Jan
5 1 1 1 34 8 1237 1978 46 21 84 Feb
5 1 1 1 34 9 1304 1978 75 21 96 March
5 1 1 1 34 10 1402 1978 44 25 91 Apr
5 1 1 1 34 11 1480 1978 52 26 91 May
5 1 1 1 34 12 1557 1978 60 21 96 June
5 1 1 1 34 13 2049 1938 107 70 10 “ne
5 1 1 1 34 14 2213 1948 50 60 18 tote
“ot, wet,
Comment
June total applications - 87. Not decided in timeframe - 9.
May total applications - 64. Not decided in timeframe - 8.
April total applications - 67. Not decided in timeframe - 11.
2018/19 data is shown by dotted purple line. 2019/20 data is shown by black line Page 40 of 92See the original
The page text is free to read. Viewing or downloading an original file needs an account.
Log in to see the originalLog in to download the original file
Large file: the download may take up to a minute.
Searchable page text hides email addresses. Original files are unchanged and may show email addresses.