2022-04-12 Services & Organisation Committee Meeting Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                    12 APRIL 2022


3    T00043 – ICT MANAGED SERVICES – TENDER AWARD

Author           ICT Manager, Justin Thomas
                 Corporate Services Department

Index            ECM/Subject\Contracting\Tenders

Attachments      1.    Tender Evaluation Matrix

EXECUTIVE SUMMARY
This report provides a recommendation for the tender award to the preferred contractors for ICT
Managed Services in four (4) separable portions.
The separable portions include Managed Network Services, Managed Unified Communications
Services, Managed Telephony and Service and Managed Azure Services.
In accordance with Council procurement policy and procedure, an Invitation To Tender (ITT) was
initiated and attracted fifteen (15) responses, with the conforming responses considered for further
assessment.

RECOMMENDATION
That Council note the report by the ICT Manager to the Services and Organisation Committee
Meeting dated 12 April 2022 and
A.   Award Contract T000043 Provision of Telecommunications and Cloud Managed Services to
     the following Contractors for an initial term of three (3) years:
     1.    Separable Portion 1 – Managed Network Services to Nexon Asia Pacific Pty Ltd (Nexon);
     2.    Separable Portion 2 – Managed Unified Communications Services to Optus Networks
           Pty Ltd (Optus);
     3.    Separable Portion 3 – Managed Telephony and Services to Optus Networks Pty Ltd
           (Optus);
     4.    Separable Portion 4 – Managed Azure Services to Codify Pty Ltd (Codify).
B.   Approve the CEO to delegate the authority to extend the Contract for up to three further periods
     of twelve (12) months each, subject to the performance of the suppliers under the Contract.


REPORT
5.   Background
Council uses managed ICT services to:
   provide reliable, secure, modern, and expertly supported infrastructure in purpose-built data
    centres;
   have agile ICT infrastructure able to respond quickly to Council requirements; and
   avoid expensive technical expert positions at Council (including system architects, network
    engineers, server engineers, and database administrators).
A specification for these currently contracted services was developed and reviewed by security
consultancy RIoT Solutions for cyber security requirements and amended. The specification was
then reviewed by a consultant Peak Services to ensure the specification was contemporary and
sufficiently generic to attract market interest.
6.   Procurement Process
In accordance with Part 3 of the Local Government Regulations and Council Procurement Policy,

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