2019-08-15 Ordinary Meeting Agenda

ORDINARY MEETING AGENDA                                                            15 AUGUST 2019


     As part of the planning scheme process, Council reviewed the current approach to signage in
      the Shire and published, for public consultation, a proposal to remove signage regulation from
      the planning scheme and included in a local law. That local law also included proposed changes
      to the way in which signage is currently managed. There was considerable public interest in this
      issue during the consultation process. Around 300 submissions were received and are being
      considered prior to finalising the local law.



1.5     Corporate Plan Theme 5: Excellence as a Council
“The Noosa Shire community is proud of its Council”

Key achievements as we work towards our long term goal include:

Specific Operational Plan Priorities
 Council continued to look at ways in which we can improve services. One of the most important
   steps last year was the development of a Level of Service Catalogue which was substantially
   completed as part of the 2018/19 budget process with further enhancements for the 2019/20
   budget process. Council now has documented service details of what services it provides, costs,
   response times, benchmarking etc and more work was done in 2019 on finalising this Level of
   Service catalogue. The Level of Service Catalogue is available on Council’s website.
 Council completed the replacement of the Tewantin Council Administration Building roof which
   included the installation of a significant number of solar panels. Long-term precinct planning will
   be undertaken in 2019/20.
 We transitioned our ICT systems to the latest version which provided enhanced systems
   capability. We upgraded to some of the latest systems including “Enterprise Cash Receipting”
   and “Procure to Pay”. We have also continued to roll out our ICT Strategy to enhance our system
   capabilities and we have commenced a major project to transition our property and rating system.
   This project will add significant benefits to our community with more
   online services.
 Our Customer Service team continued to provide exemplary service at
   the front line. This was recognised in the Community Satisfaction
   Survey with feedback from our community
 Council undertook our second detailed Community Satisfaction Survey.
   The Survey was undertaken by an independent professional survey
   firm (Market Facts) using the same methodology as the 2017
   Community Satisfaction Survey. The results of the 2019 survey
   identified that Council was achieving a community satisfaction score
   significantly above comparable Councils in almost all service
   categories.
   o Council’s overall weighted performance index was 74.59% (up from
        73.20% in 2017).
   o Top performing services were Libraries (84.9%), Waste management (81.5%), and Customer
        Service (81%).
   o Three quarters of those surveyed who had contacted Council rated the service of staff as
        good or very good.
 Council has undertaken a review of its Communications & Engagement Strategy. This has
   entailed internal consultation and the development of a draft new strategy.
 The revenue diversification project has commenced looking at options to increase non rate
   revenue to reduce pressure on future rate increases. An internal working group has been
   established which is working on a strategy and project plan.


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