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DESTINATION MANAGEMENT PLAN - PHASE 2 ENGAGEMENT · Attachment 1 - Noosa Council Draft DMP for Phase 2 engagement

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Noosa’s Approach to
Destination Management

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Full text of the other 43 pages

Page 2

    Kabi Kabi
    Commitment
    Welcome to Noosa, a place of great
    cultural and spiritual significance.
    This is the place of shadows from    the natural systems around us.
    the guardian trees. It connects us   The trees give us clean air, the
    all and draws us together from       oceans give us a stable climate,
    around the world.                    the mountains and rainforests
                                         give us fresh water, and the soil
    We, the Kabi Kabi First Nations
                                         gives us healthy food.
    Peoples, are the Traditional
    Custodians of this land.             Without it, we cannot thrive.

    We acknowledge our ancestors         When land is whole, it is
    and Elders who nurtured and          generous and sustains its
    looked after this land. Without      custodians. As we care for and
    them, we would not have the          restore the land, it can once again
    natural resources of the land
                                         care for us and continue caring
    that we have today.
                                         for future generations in the face
                                         of growing threats.
    We are part of the oldest
    continuing culture in human
                                         This is the Noosa we all want.
    history, dating back 65,000 years.
                                         A place with water we can swim in,
    Our song lines and stories go
                                         streams we can drink from, food
    back to time immemorial.
                                         that nourishes the body, oceans
    We have cared for this land          that replenish the soul, and air
    through ice ages, climate shifts,    that invigorates with every breath.
    greats floods, volcanic eruptions
                                         A place of mutual flourishing –
    and colonisation.
                                         where our natural world is as much
    Through this time, we have           a part of us as we are a part of it.
    adapted and learned to care
    for that which cares for us. We
                                         With the commitment,
    have learned to develop a deep
    custodianship and reciprocal         we invite you to join us
    relationship with all life that      in opening our hearts.
    shares Country.
                                         To listen deeply, to learn intently,
    In this modern world, we often       and embrace all life that shares
    forget how much we depend on         this beautiful place with us.



2

Page 3

                                         We invite you to tread lightly on
The key to                               this Country, and to listen to the

custodianship:                           Traditional Custodians to protect
                                         the totems representing all of
                                         Country.
Having the humility
and respect to care for                  We invite you to experience the
                                         beauty of Noosa. From the Koalas
and protect that which                   on the sacred Mount Cooroora in
sustains us in return.                   the west, to the White-bellied Sea
                                         Eagle fishing in the Everglades to
                                         the north; the Humpback Whales
                                         migrating along the eastern Noosa
                                         Headland; and the Loggerhead
                                         Turtles nesting on the white sandy
                                         beaches to the south.

                                         We invite you to share your
                                         experiences of Noosa with others
                                         and encourage them to visit the
                                         region also with care and respect.

                                         Together, we can be custodians of
                                         our collective home and transform
                                         it into one that is enduring, one that
                                         nurtures, and one that sustains
                                         nature now so that it can sustain
                                         our children indefinitely.

                                         We thank you for helping us to
                                         make the Noosa Story into one that
                                         redefines our relationship with the
                                         living world. The place that defines
                                         what it means to be a Biosphere
                                         Reserve and shows the world how
                                         we are truly different by nature.




                                         Welcome to Noosa.
                 This is the commitment we make together,
                    for our children and their children after.

                                                                                  3

Page 4

The draft
    Noosa Promise
    Inspired by the Kabi Kabi Commitment




    Noosa is the place of Shadows – where guardian trees meet the sea, nature thrives,
    and the spirit of the land connects us all. Whether I am here for a day or a lifetime
    I have a shared responsibility to protect this place for all who follow.


    —	
      I promise to tread lightly.                  —	
                                                     I promise to connect with
    	By walking gently on Country,                    culture and Country.
        leaving no trace, and respecting           	By seeking to understand Noosa’s
        sacred places and wildlife.                    cultural roots and honouring the wisdom
                                                       of those who came before, especially
    — I promise to celebrate Noosa’s                  the Kabi Kabi Peoples as Noosa’s
       diverse communities.                            Traditional Custodians.

    	By honouring Noosa’s deeply held values,
        embracing diversity, and respecting the    — I promise to protect what sustains us.
        people who call Noosa home.                	By keeping land, rivers, ocean and air
                                                       clean – reducing waste, choosing local
    — I promise to give back                          food, and conserving water and energy.
      more than I take.
    	By volunteering, donating and acting in
        ways that regenerate nature, enhance
        culture, and support local businesses,
        artists and conservation efforts.




           This is my commitment – to be a custodian of
           Noosa with a legacy of leaving these lands and waters
           better than I found it, so that others, yet to come, may
           experience the spirit and beauty of Noosa.



4

Inspired by the Kabi Kabi Commitment Noosa is the place of Shadows - where guardian trees meet the sea, nature thrives, and the spirit of the land connects us all. Whether | am here for a day or a lifetime | have a shared responsibility to protect this place for all who follow. — |promise to tread lightly. — I|promise to connect with By walking gently on Country, culture and Country. leaving no trace, and respecting By seeking to understand Noosa’s sacred places and wildlife. cultural roots and honouring the wisdom of those who came before, especially — |promise to celebrate Noosa’s the Kabi Kabi Peoples as Noosa’s diverse communities. Traditional Custodians. By honouring Noosoa’s deeply held values, embracing diversity, and respecting the — [promise to protect what sustains us. people who call Noosa home. By keeping land, rivers, ocean and air clean — reducing waste, choosing local — Ipromise to give back food, and conserving water and energy. more than I take. By volunteering, donating and acting in ways that regenerate nature, enhance culture, and support local businesses, artists and conservation efforts. This is my commitment - to be a custodian of Noosa with a legacy of leaving these lands and waters better than | found it, so that others, yet to come, may experience the spirit and beauty of Noosa. 4

Page 5

Contents                               Kabi Kabi Commitment
                                       The draft Noosa Promise
                                                                                                 2
                                                                                                 4
                                       Introduction		                                           6


                                       1   Background                                           8
                                              1.1   A Plan for Noosa’s Future                   9
                                              1.2   Why a Destination Management Plan?          10
                                              1.3   A Draft Vision for Destination Management   10
                                              1.4   Noosa’s Guiding Values                      11


                                       2   The Noosa DMP Process                                12
                                              2.1   Phase 1: Community Engagement               13
                                              2.2 Further Analysis of Feedback                  14
                                              2.3    What the Community Told Us                 15
                                              2.4 Summary of Community Priorities
                                                   from Phase 1 Engagement                      16
                                              2.5    What Matters Most to Noosa                 18
                                              2.6 Noosa’s Destination Management Principles     20


                                       3   Draft Destination Management Action Plan             22
                                              3.1    Respecting Community                       23
                                              3.2    Leading the Way                            26
                                              3.3    Living our Values                          29
                                              3.4    Tourism for Good                           32
                                              3.5    Destination Stewardship Council            35
                                              3.6    Measuring Success                          36


                                       Conclusion: For the Love of Noosa                        38


                                       Appendices
                                              Useful Destination Management Terms               39
                                              Bibliography                                      42




Acknowledgment of Country
Noosa Council proudly acknowledges and respects Australia’s First Nations people
and their deep and abiding connection to this country. We recognise the Kabi Kabi People
as the Traditional Owners of the lands and waters of the Noosa area and offer gratitude
for their careful custodianship of this unique environment over thousands of years.
We pay respect to the Kabi Kabi people, past, present and emerging.
                                                                                                     5

Page 6

    Introduction
    Noosa is a place people fall in love
    with – some stay for a weekend,
    others for a lifetime.
    Over time, our town has grown, not just in popularity     Noosa’s universal appeal stems from its ancient
    but in complexity. While tourism has helped shape         forests, pristine beaches, and enduring values
    Noosa’s economy and identity, it has also brought         that trace back 65,000 years to the Kabi Kabi
    challenges that affect the everyday lives of residents.   First Nations People—the traditional custodians
                                                              of the lands and waters of Noosa.
    This draft Destination Management Plan is a
    commitment to putting community first – protecting        This deep connection to Country continues
    the lifestyle, environment and character that make        to shape Noosa’s future and underpins the Noosa
    Noosa special, while managing tourism in a way            Promise inspired by the Kabi Kabi Commitment,
    that respects and sustains our shared home.               which invites visitors, residents, and businesses to
                                                              become stewards and custodians of this place—
                                                              treading lightly while in Noosa and leaving the lands
                                                              and waters better than they were found.




    noosa
    is a place
    people fall
    in love with
6

Page 7

The Challenge We’re Tackling Together

As Noosa’s popularity grows, so too do the pressures.    The community has voiced a clear desire for a
                                                         new approach—one that protects what makes
The impacts of increased visitation, population          Noosa special and redefines the role of tourism in
growth, and shifting travel behaviours—such as the       shaping its future.
rise in short-stay rentals—are being felt across the
Shire more widely and deeply than ever before.           The draft Noosa Destination Management Plan
                                                         offers an opportunity to reset the balance. It focuses
Many in the community feel that the balance has          on listening to the community, learning from global
tipped, and that the benefits of tourism are no longer   best practice, and leading with care.
being shared in ways that feel fair or sustainable.
                                                         By working together—residents, businesses,
These challenges aren’t unique to Noosa—but our          Traditional Custodians, and visitors—we can
response can be.                                         shape a future where tourism supports, rather
                                                         than compromises, Noosa’s environment, lifestyle,
                                                         and values.

                                                         Together, we can protect what matters most
                                                         and ensure Noosa remains a place we’re proud
                                                         to share—now and for generations to come.




Vehicle congestion, Moorindil St, Tewantin




                                                         Overcrowding, Noosa Main Beach




4WDs on the beach, Noosa North Shore


                                                                                                                  7

Page 8

Background


    1



8

Background

Page 9

1.1    A Plan for Noosa’s Future

The Noosa Shire draft Destination Management
Plan (DMP), shaped in collaboration with the
community, offers a clear and long-term guide to
balancing Noosa’s unique environment and lifestyle
with sensitive visitor management.

It encourages bold leadership and meaningful
change, inviting both locals and visitors to play an
active role in caring for Noosa.

As a community-led document, the DMP outlines
key priorities, supported by targeted actions and
measurable outcomes, to help us know that we’re
on the right track.

These priorities are designed to protect Noosa’s
natural assets and way of life, while consciously
managing the visitor economy and enhancing the
visitor experience—creating a strong foundation for
shared responsibility.

By taking this approach, Noosa can lead the way
in responsible, forward-thinking, and regenerative
tourism preserving its natural beauty, rich
environment, vibrant culture, and strong sense
of community for generations to come.




                                                       Noosaville Foreshore
                                                                              9

Page 10

     1.2     Why a Destination Management Plan (DMP)?

     Noosa’s global reputation as a beloved visitor                         The difference between
     destination is well recognised, and tourism has long            sustainable and regenerative tourism
     played a vital role in shaping the Noosa we know
     and love, supporting local businesses and providing
     services and amenities that benefit residents.                                           Sustainable Tourism
                                                                                                    Minimise harm
     But, like many other iconic destinations such as
     Barcelona, Venice, and Queenstown, many in the
     community feel that Noosa is being loved to death.

     Post-COVID population growth, high year-round
     visitor numbers, and changing travel behaviours—                                        Regenerative Tourism
     like the rise in drive tourism and short-stay rentals in                            Leave it better than you found it
     residential areas—are placing increasing pressure
     on Noosa’s environment, lifestyle, and the very
     qualities that make it special.
                                                                Noosa’s Destination Management approach is
     In response, the community is calling for change           more than a plan it’s a promise to continue our strong
     in how tourism is managed and how it contributes           commitment to protect and enhance our place.
     to Noosa’s future.
                                                                Through ongoing, thoughtful planning, and bold
     Extensive community engagement revealed                    actions, the plan aims to strike a meaningful balance—
     a strong desire to build on traditional environmental      protecting Noosa’s values, heritage, environment,
     practices (e.g., to minimise harm) and embrace a           and lifestyle for current and future generations, while
     regenerative tourism model that commits to leaving         aligning the visitor economy more closely with what
     Noosa better than it was found.                            the community cares about most.

     While the community acknowledged Noosa’s
     strong pedigree in sustainability, the aspiration to
     move towards a regenerative approach, appears
     to have been built on an even stronger commitment
     to Noosa’s environment, through strengthening
     community and cultural values, building a thriving
     and resilient economy, and creating an even
     better experience for everyone.
                                                                Trees for Tourism, tree planting event




     1.3      A Draft Vision for Destination Management
     Across Noosa Shire, communities share a common vision:

       A way of life and travel (or visitation) that supports residents, respects
       the environment, and nurtures a thriving local economy – working in
       harmony with nature and looking after the place we love, together.
10

Page 11

1.4    Noosa’s Guiding Values

At the heart of the draft Destination Management Plan are the community’s values – those that
make Noosa ‘Different by Nature.’ These values were shaped through ongoing community engagement,
including the Noosa Shire Liveability Survey (November 2021), the Noosa Corporate Plan (June 2023),
and during consultation on the DMP Discussion Paper (October 2023).


Values underpinning Noosa’s Destination Management Plan

 Noosa Value                    Aim

 Accessible and Inclusive       Ensure Noosa is for all – a welcoming, accessible destination where everyone
                                belongs and diversity is embraced.

 Climate Conscious              Accelerate and embed climate resilience and disaster ready planning into
                                all aspects of destination management, including preparing for more frequent
                                and extreme events, promoting low impact travel, sustainable transport,
                                local food production and carbon reduction initiatives.

 Community-Led                  Put residents’ wellbeing and quality of life at the heart of every decision and
                                align tourism with the community’s values, lifestyle, and long-term aspirations.

 Cultural Respect               Honour and integrate the knowledge, heritage, and rights of Traditional
 and Diversity                  Custodians, ensuring that tourism reflects and respects Indigenous culture
                                and values.

 Leading Change                 Embrace forward-thinking policies and actions that are bold, collaborative
                                and transparent, and position Noosa as a leader in responsible and
                                regenerative destination management.

 Nature Positive                Actively restore and regenerate Noosa’s natural ecosystems, making sure
                                tourism leaves a net positive impact on our environment.

 Resilient Economy              Support a diverse and resilient economy by fostering small business, local
                                enterprise, innovation, regeneration and circular economy principles, while
                                ensuring that tourism remains a positive contributor to community wellbeing
                                and environmental integrity.

 Regenerative Tourism           Expect and encourage visitors to respect our environment, culture, and
                                community values through education, responsible tourism initiatives,
                                and clear behavioural expectations.

 Values over Volume             Encourage visitor experiences that align with our environmental and
                                community values, emphasise authenticity and regenerative practises over
                                high volume tourism, and ensure visitor numbers are within sustainable
                                capacity for Noosa.


                                                                                                                   11

Page 12

The Noosa DMP Process


     2



12

The Noosa DMP Process

Page 13

2.1     Phase 1: Community Engagement

The draft Noosa Destination Management Plan                The goals of this engagement were to:
was shaped through extensive engagement and
collaboration with the Noosa Shire community.               —	Gather ideas, suggestions, and solutions from
                                                               the community to inform the vision and plan
The process included a wide range of engagements—
                                                            —	Identify and prioritise key issues, challenges,
workshops, stakeholder sessions, pop-ups, coffee
                                                               and opportunities for destination management
chats, individual and organisational submissions, and
two detailed “Your Say” surveys—designed to hear            —	Understand the level of change the community
from as many voices as possible.                               is willing to accept


Together, the community contributed over 1,300+ hours      This rich feedback was carefully analysed, ensuring
of their time and 1,000 + unique responses, reflecting a   every contribution was considered.
deep commitment to shaping Noosa’s future.




         40k                                17                       8                             7
       Postcards                     Stakeholder                  Coffee                    Facilitated
       Distributed                  Conversations                 Chats                     Workshops

         to Noosa                    342      153,000         94       25,500               74       33,500
        households                  pages      words         pages      words              pages      words




                                                                                            Average
                                                                                            novel is
         596                           202                         67                       80,000
      Have Your Say                 Have Your Say              Individual                   words.
      Short Surveys                Detailed Surveys           Submissions                   The data
                                                                                            generated
       222     118,000              291       108,000         193      73,000               6.5 novels.
      pages     words              pages       words         pages      words




                                                                                                                 13

Page 14

     2.2       urther Analysis
               F
              of Feedback                                         1             N A LYS
                                                                                        IS   COU
                                                                                                   NC
                                                                                                        IL
                                                                                                                   2
                                                                            A                                S




                                                                       E




                                                                                                             TR
                                                                      IV




                                                                                                                 AT
                                                                  PD
     The community’s priorities and




                                                                                                                    E
                                                                 DEE




                                                                                                                  GIE
     proposed solutions were then aligned
                                                                                      DMP




                                                                                                                    S
     to Council’s strategic documents to
     identify which actions were already                                           Development
     underway, which were progressing                                                Process




                                                                 FO
     well, and which needed to be initiated.




                                                                                                                  S
                                                                  UR




                                                                                                                 ON
     The DMP seeks to advance and




                                                                                                             TI
                                                                      PR
     accelerate some existing actions of                               IN




                                                                                                             C
                                                                            CI                               A
                                                                                 PL                    D
     priority to the community and Council,                      4                    ES        B   OL             3
     as well as advance a number of new
     initiatives in response to community
     priorities.



                                                                Community Feedback initiated over 1,000+
                                                                 unique responses, culminating in over 3,000
                                                                 pieces of feedback to be analysed.

                                                                Feedback overlayed on Council’s higher order
                                                                 strategies and plans, to establish status of the
                                                                 solutions – which were already underway and
                                                                 which had yet to be initiated.

                                                                A collaborative cross-council process
                                                                 identified around 30% of the issues identified
                                                                 as community priorities, and suggested
                                                                 solutions either requiring further attention
                                                                 or that were new.

                                                                Stage 4 of the process identified ways in
                                                                 which these community priorities could
                                                                 be accelerated, through a suite of Guiding
                                                                 Principles, Actions and Tasks, aligned to the
                                                                 community’s priority solutions.




                                                           It is these (the Principles, Actions, Tasks) that are
                                                           being tested with the Community during Phase 2
                                                           engagement to ensure they accurately reflect
                                                           and respond to community feedback.




                   Phase 1 Community Engagement, Kin Kin

14

Page 15

2.3                      What the Community Told Us


                                                                      Priority Themes Selected by the Community

                                            Environment                                                                                 78%
                                                   Traffic                                                                        69%
                                Visitor Experiences                                                                   60%
                         Visitor Accommodation                                                                 52%
                                            Governance                                                      49%
                           Destination Marketing                                                     42%
                                            Iconic Events                                    36%
                               Waste Management                                         29%




                                                             Levels of Acceptable Change

                         50%
                                                                                                  Transformation     Aspiration     Steady State


                         40%
  % of all Respondents




                         30%




                         20%




                         10%




                         0%
                                  Traffic      Environment    Waste       Destination   Visitor           Visitor        Iconic         Governance
                                                                          Marketing     Accom           Experience       Events




                                 These graphs reflect feedback received during phase 1 engagement on the DMP
                               Discussion Paper. The first graph outlines the priorities that the community indicated
                               were important and need action on and the second graph indicates the level of action
                                or response our community and industry would like on each of these priority areas.




                                                                                                                                                     15

Page 16

     2.4 Summary of Community Priorities from Phase 1 Engagement

     A deeper analysis of Phase 1 feedback revealed four   When combined with existing actions from current
     key priorities that are important to the community.   Council strategies and informed by global best
                                                           practice examples of what has worked well in other
     Alongside these, the community also shared a range    destinations, this feedback and process identified a
     of potential solutions, insights, and ideas to help   set of potential solutions to respond to each priority.
     address these priorities.                             These have informed this Draft DMP. These are
                                                           outlined below.




         Protect and Steward                                                                 75%
         our Environment
         Potential solutions:

         — More initiatives to safeguard the environment
         — Implement regenerative tourism initiatives
         — Improve sustainability of iconic locations
         — Manage public access sustainably to iconic locations
         — Authentically represent Noosa’s community and environmental value




         Improve Management of Short                                                         72%
         Term Accommodation (STA)
         Potential solutions:

         — Restrict STAs in residential zones
         — Improve STA management and compliance
         — Integrate sustainability into accommodation
         — Increase penalties and costs for STAs
         — Consider incentives to encourage STAs into rental pool




                                                                                                    Noosa Everglades
16

Page 17

Improve Traffic Management                                                    69%
and Reduce Congestion
Potential solutions:

— Introduce timed and paid parking considering low or no cost for residents
— Provide more (and improved) Park and Ride
— Expand paid and free public transport
— Build active transport infrastructure
— Introduce a congestion charge




Align Tourism                                                                 55%
with Community Values
Potential solutions:

— Bold leadership in protecting community values and championing the environment
— Tourism is aligned with community values and sentiment
—	Review Tourism Noosa Funding and Governance Model, improve efficiencies and performance
— Improve compliance, and enforcement of policies
— Increase community consultation on tourism decisions




                                                                                             17

Page 18

     2.5 What Matters Most to Noosa

     A deeper dive into “what matters most to Noosa”
     revealed the following consistently strong themes
     from Phase 1 engagement.


     —	Everyone (residents, businesses, and visitors) should
        be encouraged to tread lightly, ensuring their presence
        enriches Noosa, protects our environment and leaves a
        lasting, positive impact.


     —	Tourism can be for good, with visitors helping to fund the
        cost of environmental protection, regeneration of places and
        land, Noosa’s infrastructure improvements, and community
        benefit projects.


     —	Noosa’s lifestyle, community, and visitor experience should
        be enhanced by tourism, through thoughtful management
        and bold leadership, creating benefits for all.


     — R
        esident amenity, housing supply, and accessibility should
       be prioritised and improved, supporting a balanced and
       inclusive community.


     — T
        raffic management and congested areas should be
       addressed – by improving the way we move around Noosa
       and access places especially during peak periods.



     These themes have been shaped into four Guiding
     Principles, each supported by clear goals, practical
     actions, and simple ways to monitor and measure
     progress. Importantly, they reflect the ideas and
     solutions shared by the community.

18

Page 19

Noosa Biosphere Trails, Cooran




                                 19

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Page 20

     2.6   Noosa’s Destination Management Principles


       PRINCIPLE 1                             PRINCIPLE 2



       Respecting                              Leading the
       Community                               Way
       Our wellbeing is fundamental            Noosa Council is committed to working
       to Council’s decision making –          with the community to position Noosa
       enhancing our quality of life through   as a leader in destination management,
       better connectivity, accessibility      where Council policies, plans and
       and housing amenity.                    actions enrich our environment and
                                               lifestyle through globally recognised
                                               responsible and regenerative tourism.




       GOAL                                    GOAL

       Noosa’s quality of life,                Noosa’s lifestyle, community,
       connectivity, accessibility, and        environment and visitor experiences
       housing supply are improved             are improved by Council leadership
       by responsible tourism.                 and responsible tourism initiatives.




                                                                         Noosa Spit, Tourism Noosa
20

Page 21

     PRINCIPLE 3                                       PRINCIPLE 4



     Living our                                        Tourism
     Values                                            for Good
     We all share a deep love for Noosa                We care for Noosa’s natural and built
     – its natural beauty, rich cultural               places, protect our way of life, and
     heritage, and strong community spirit.            ensure tourism supports a healthy
     We tread lightly while we’re here, and            environment, thriving community,
     every decision we make is guided by our           and helps fund the services and
     commitment to keep Noosa special for              infrastructure that sustain us.
     current and future generations.




     GOAL                                              GOAL

     Noosa forever remains a                           In Noosa, tourism is for good –
     special place because everyone –                  enhancing, and regenerating Noosa’s
     residents, businesses and visitors                environment, land, infrastructure and
     – is committed to doing their bit                 services.
     to keep it that way.




These principles are supported by a suite of     At the heart of this draft DMP Action Plan
practical actions and tasks and will be guided   is a deep sense of personal and collective
by clear indicators of success to ensure         responsibility, to look after this place we all love
transparent monitoring and measurement of        – calling on everyone (locals, businesses and
progress, outlined in Section 3.6 page 32.       visitors) to “do their part” #FortheLoveofNoosa.




                                                                                                        21

Page 22

Draft Destination
     Management
     Action Plan


     3


22

Draft Destination Management Action Plan

Page 23

                                        PRINCIPLE 1



                                        Respecting
                                        Community
                                        Our wellbeing is fundamental
                                        to Council’s decision making –
                                        enhancing our quality of life through
                                        better connectivity, accessibility
                                        and housing amenity.



                                        GOAL

                                        Noosa’s quality of life,
                                        connectivity, accessibility, and
                                        housing supply are improved
                                        by responsible tourism.




Noosa River Caravan Park, Noosa River
                                                                                23

Page 24

                                            • Strengthen the tools available to Council—like planning
     ACTION 1.1
                                               rules, local laws (Noosa Short Stay Letting and Home
     Protect our                               Hosted Accommodation 2021), rates, and compliance

     Neighbourhoods:                           to manage and mitigate the impacts of short-term
                                               accommodation on our neighbourhoods.
                                            • This includes addressing issues like waste management
                                               and protecting the peaceful character of residential areas.
     Together, we manage the impacts
     of short-term accommodation in         • Encourage and incentivise an opt out program for
     our neighbourhoods – using Council        short-stay rentals in residential areas on the coast and in
     tools like rates and charges to help      Noosa’s hinterland, to revert back to affordable long-term
     keep Noosa’s neighbourhoods               rentals or permanent for locals.

     liveable for locals.
                                            • Advocate to the State Government for a state-wide
                                               register of STA properties and seek legislative changes
                                               in relation to STA use rights and capping STA numbers in
                                               residential zones.


                                            • Work with existing and future tourism accommodation
                                               providers to ensure any development respects Noosa’s
                                               Design Principles, ensuring that new developments or
                                               upgrades to existing accommodation reflect local values,
                                               improve access and inclusivity and fit with Noosa’s
                                               character.




                                            • Prioritise investment in footpaths, trails and bike lanes to
     ACTION 1.2
                                               make walking, bike riding, and scootering safer and more
     Improve                                   enjoyable for everyone.

     Infrastructure and
                                            • Strengthen advocacy to State Government for improved
     Transport solutions                       public transport in Noosa—more services, better routes
                                               and connectivity, and more suitable (electric) modes—
                                               and partner with business to deliver smart options like a
                                               subsidised ferry and airport transfers.
     Together, we ease congestion by
     making public and active transport
                                            • Encourage and incentivise locals and visitors to walk, ride
     more reliable, accessible, and
                                               or Park and Ride by making it easier, more convenient and
     appealing for locals and visitors.        faster to leave their vehicles outside high-traffic areas.


                                            • Ensure we build back better when renewing or upgrading
                                               infrastructure, so our places are more resilient and able to
                                               withstand climate impacts and disasters.




24

Page 25

                                   • Review dynamic parking systems (including timed and
ACTION 1.3
                                      regulated parking) and introduce trials of paid parking
Optimise                              in high demand areas that are tailored to support
                                      and prioritise resident needs (considering free or low
Parking and Traffic                   cost rates for local residents and workers) while also
Management:                           accommodating visitors.


                                   • Use innovative parking management tools (e.g., vehicle
Together we ensure fair               recognition technology) to improve vehicle turnover in
                                      parking areas, which can improve parking availability
and efficient access to parking
                                      and support the economic success of local businesses.
and reduce congestion in high-
demand areas.
                                   • Upgrade bus services and transport hubs, including
                                      exploring options for faster bus routes, dedicated bus
                                      lanes (including investigation of a one-way bus lane),
                                      and ensure all tourism marketing promotes sustainable
                                      travel options.




                                   • Develop and implement a new events strategy that
ACTION 1.4
                                      reflects community values—includes sustainable
Balanced                              limits on the number, scale and size of events reducing
                                      disruption, supporting low-impact events, and
Events Portfolio:                     encouraging scheduling outside peak holiday periods.


                                   • Support events that care for the community, and
Together, we support events that      the environment, celebrate Noosa’s values and give
                                      back to the region, ensuring they meet sustainability
embrace Noosa’s regenerative
                                      criteria while minimising impact and disruption to the
values, protect the environment,
                                      community.
and bring benefits to locals.




                                                                                                25

Page 26

                  PRINCIPLE 2



                  Leading the
                  Way
                  Noosa Council is committed to working
                  with the community to position Noosa
                  as a leader in destination management,
                  where Council policies, plans and
                  actions enrich our environment and
                  lifestyle through globally recognised
                  responsible and regenerative tourism.



                  GOAL

                  Noosa’s lifestyle, community,
                  environment and visitor experiences
                  are improved by Council leadership
                  and responsible tourism initiatives.




     Noosa National Park, @Manuel Freudenmann, Tourism Noosa
26

Page 27

ACTION 2.1
                                           • Work with partners including State Government
                                              to explore ways to sustainably manage access and
Sustainable                                   congestion at our most iconic and sensitive locations

Visitation:                                   (e.g., Noosa North Shore, Noosa River, Cooloola
                                              Recreation Area, Teewah Beach, Noosa Heads
                                              National Park) so that nature can rest and the
                                              experience for all is preserved.
Together, we advocate for
responsible management of Noosa’s          • Explore the use of new technologies (e.g., mobility
most sensitive areas – supporting             sensors and real time APPs) to ensure visitor numbers
managed access to preserve the                and activities are sustainable and within an established
experience for all and encouraging            carrying capacity of Noosa’s environment, waterways
improved behaviours in areas                  and infrastructure.

where nature needs to rest.
                                           • Develop a local Surf Management Plan to help
                                              everyone enjoy the waves safely and respectfully –
                                              ensuring Noosa’s World Surfing Reserve stays special
                                              for future surfers and ocean lovers to come.


                                           • Work with Research partners and State Government
                                              to improve our understanding and response to climate
                                              and disaster risks to Noosa’s iconic places and tourism
                                              industry.




                                           • Work closely with State Government, Maritime Safety
ACTION 2.2
                                              Queensland (MSQ) and river users to ensure the health
Management                                    and quality of the waterways are enhanced, to improve

of Noosa River:                               the biodiversity, aquatic health and scenic amenity
                                              of our much-loved river.


                                           • Support MSQ in removing abandoned vessels and
Together, we advocate for a quality           regulating vessel use to ensure limits to permanent
Noosa River experience through                occupation of vessels and use of vessels for short
sustainable river management and              stay letting.
working with relevant authorities to
ensure the rivers health is prioritised.   • Develop programs to engage landowners to support
                                              regenerative agriculture to protect Noosa’s River system
                                              – supporting landholders practises, reducing soil and
                                              pollutant runoff, enhancing sustainable and local food
                                              production.




                                                                                                         27

Page 28

• Pilot a range of user-pay models to shift how tourism
     ACTION 2.3
                                               is funded, such as:
     Review Funding                            – Regulated and timed paid parking in high-traffic
     of Tourism:                                  areas
                                               – A fee for driving into and therefore contributing to
                                                  congestion in high-traffic areas
                                               – A visitor levy on overnight stays (subject to State
     Together, we support alternative             Government approval)
     ways to fund tourism – for example
     through visitor contributions and      • Collaborate with major booking platforms, such as
     other user-pays options.                  Airbnb, to contribute to environmental and community
                                               initiatives that matter most to locals.


                                            • Review all elements of the Tourism Noosa Funding
                                               Agreement to ensure its purpose, model and funding
                                               are aligned to achieve the outcomes of the Destination
                                               Management Plan (DMP).




                                            • Establish a Destination Stewardship Council with the
     ACTION 2.4
                                               ability and influence to help drive the successful delivery
     Champion                                  of key DMP actions – helping to implement, monitor and
                                               measure DMP progress.
     DMP Delivery:
                                            • Establish a Monitoring and Evaluation Framework
                                               to measure DMP progress ensuring actions are
     Together, we establish a Destination      successfully delivered within agreed timelines.
     Stewardship Council comprising
     individuals with the expertise and     • Measure Community Sentiment on the DMP every two
     influence to champion the successful      years to ensure DMP actions are dynamic and reflect
     delivery of Noosa’s DMP.                  current community sentiment and values.




28

« Pilot arange of user-pay models to shift how tourism is funded, such as: : ($) Iato\At= ng Funding ce - Regulated and timed paid parking in high-traffic of Tourism: areas - A fee for driving into and therefore contributing to congestion in high-traffic areas - Avisitor levy on overnight stays (subject to State Together, we support alternative Government approval) ways to fund tourism — for example through visitor contributions and - Collaborate with major booking platforms, such as other user-pays options. Airbnb, to contribute to environmental and community initiatives that matter most to locals. « Review all elements of the Tourism Noosa Funding Agreement to ensure its purpose, model and funding are aligned to achieve the outcomes of the Destination Management Plan (DMP). - Establish a Destination Stewardship Council with the 5 ability and influence to help drive the successful delivery Champion ems of key DMP actions - helping to implement, monitor and DMP Delivery: measure DMP progress. « Establish a Monitoring and Evaluation Framework to measure DMP progress ensuring actions are Together, we establish a Destination successfully delivered within agreed timelines. Stewardship Council comprising individuals with the expertise and - Measure Community Sentiment on the DMP every two influence to champion the successful years to ensure DMP actions are dynamic and reflect delivery of Noosa’s DMP. current community sentiment and values. 28

Page 29

                 PRINCIPLE 3



                 Living our
                 Values
                 We all share a deep love for Noosa
                 – its natural beauty, rich cultural
                 heritage, and strong community spirit.
                 We tread lightly while we’re here, and
                 every decision we make is guided by our
                 commitment to keep Noosa special for
                 current and future generations.



                 GOAL

                 Noosa forever remains a special
                 place because everyone – residents,
                 businesses and visitors – is committed
                 to doing their bit to keep it that way.




Beach clean-up
                                                           29

Page 30

                                             • Develop and implement a Noosa Custodian Program
     ACTION 3.1
                                                (For the Love of Noosa) encouraging locals , businesses
     Joint Custodian                            and visitors to become ambassadors in ways to care for

     Program (For the                           Noosa and leave it better than they found it.

     Love of Noosa):                         • Promote opportunities that are easy for local and
                                                visitors to participate in – such as tree planting, bush
                                                care, beach clean-ups and cultural walks recognising
     Together, we ensure that Noosa is          that everyone can play a part in protecting Noosa.
     kept special for future generations,
     by participating in a Joint Custodian   • Encourage creative and engaging ways for visitors and
                                                residents to be involved and reward behaviour change,
     Program that invites visitors,
                                                such as the promotion of ‘voluntourism’ opportunities
     businesses and locals to actively
                                                where visitors participate in voluntary programs that
     support Noosa’s regenerative
                                                support our community and environment.
     tourism values and actions.

                                             • Assist local businesses and community groups to create
                                                unique experiences that showcase Noosa’s natural
                                                beauty, history, and culture—through local food, art, live
                                                music, and traditions—to offer authentic Noosa
                                                experiences for locals and visitors.




                                             • Council together with the Tourism Industry lead the
     ACTION 3.2
                                                way in investing in programs to achieve responsible,
     Build Industry                             regenerative tourism – including lasting initiatives
                                                that support the 2032 Brisbane Olympics net zero
     Capability and                             commitment, and deliver regenerative experiences,
     Experiences:                                that help our residents and visitors give back.


                                             • Partner with the Kabi Kabi Peoples Aboriginal
     Together we improve the                    Corporation (KKPAC) to support local tourism operators
                                                in learning and sharing Kabi Kabi traditions, stories and
     Noosa experience by supporting
                                                culture — as taught and entrusted by KKPAC.
     programs that build the knowledge
     and capability of our tourism
                                             • Support, facilitate and promote nature-based and
     businesses so that they can
                                                eco-certified businesses that actively contribute to
     demonstrate leadership in                  environmental protection and enhance community and
     promoting regenerative practices,          visitor wellbeing.
     environmental accreditation, and
     authentic cultural traditions and       • Support and show case local food and beverage
     storytelling.                              producers to develop regenerative experiences that
                                                deliver fresh, nutrient rich and locally grown food and
                                                beverage that helps sustain and promote the wellbeing
                                                of locals and visitors while in Noosa.


30

Page 31

                                                      • Make it easier, safer and more enjoyable to get around
    ACTION 3.3
                                                         Noosa without a vehicle, to encourage more locals and
    Use Smart                                            visitors to commit to taking public transport, walk, scoot
                                                         or ride their bikes more often in areas of high-traffic use.
    Modes of Transport:
                                                      • Explore innovative ways to incentivise those who
                                                         choose smarter ways to travel – Park and Ride, Public
    Together, we commit to reduce                        Transport or Active Transport (walking or riding a
    congestion in high-use traffic areas                 bike) – with potential support from revenue from visitor
    by using smarter ways to move                        contributions.
    around Noosa and continuing our
    strong advocacy for improved                      • Maintain and prioritise public open spaces for recreation
    public transport.                                    use, not carparking (e.g., Noosa Heads Lions Park)
                                                         unless there is an overriding community benefit to do so.


                                                      • Trial innovative approaches that prioritise pedestrians
                                                         and enhance the experience for all in congested areas
                                                         at high peak times.




                                                      • Work with and advocate strongly to the State
    ACTION 3.4
                                                         Government to support seasonal rest periods and
    Our Stories                                          establish sustainable carrying capacities for in our
                                                         most sensitive natural areas, giving these places time to
    Reflect Our Values:                                  recover and stay resilient to improve and preserve the
                                                         wilderness experience for all.

    Together, we embed Noosa’s                        • Help more people understand what Noosa’s most
    regenerative aspirations and                         loved places need, to stay healthy by working with
    expectations of respectful,                          our dedicated volunteer and community groups and
    responsible visitor behaviour in every               using our promotions and marketing to share practical,
    story we share about Noosa.                          everyday tips that support their protection and long-
                                                         term care.


• Showcase local businesses that care for            • Ensure our promotions of Noosa reflect and respect
   Noosa – those that are actively protecting,           Kabi Kabi Peoples, ensuring their knowledge, culture,
   enhancing the environment and contributing            and care for Country guide how we look after this place
   to the community’s long-term wellbeing.               and share Noosa’s story.


• Share Noosa’s story to inspire and unite           • Celebrate Noosa’s unique character by enhancing and
   locals and visitors, honouring and celebrating        regenerating our special places in ways that reflect our
   how everyone contributes to making this               rich history, vibrant culture, and local creativity—from
   place so special, from our pioneer families           food and drink to art and live performance and other
   to our living legends and young people –              experiences that capture the spirit of Noosa.
   capturing how this place feels like home
   whether you’re here for a day or for a lifetime.
                                                                                                                        31

Page 32

                   PRINCIPLE 4



                   Tourism
                   for Good
                   We care for Noosa’s natural and built
                   places, protect our way of life, and
                   ensure tourism supports a healthy
                   environment, thriving community,
                   and helps fund the services and
                   infrastructure that sustain us.



                   GOAL

                   In Noosa, tourism is for good –
                   enhancing, and regenerating Noosa’s
                   environment, land, infrastructure and
                   services.




     Cycling, Noosa Hinterland
32

Page 33

                                         • Work with the State Government and Local
ACTION 4.1
                                            Government in other key tourism destinations to pilot
Enable Visitor                              a visitor contribution model, that enables revenue
                                            generated to be directed towards such things as
Contributions:                              community priorities, infrastructure, resilience initiatives
                                            and regenerative tourism.

Together, we advocate for user-pay       • Investigate the establishment of a new Community &
contributions and partnerships, so          Environment Benefit Fund, as a mechanism to ensure
visitors are directly supporting local      transparent allocation of funds from such revenue
projects that protect nature, enhance       sources as visitor contributions to local initiatives that
community spaces, and improve               benefit Noosa.
shared infrastructure.
                                         • Encourage online booking platforms, to contribute
                                            financially to each year from revenue generated in
                                            Noosa, ensuring they are supporting a destination that
                                            supports their business.




                                         • Support our tourism industry and businesses to lead
ACTION 4.2
                                            by example in sustainable and regenerative practises –
Regenerative                                reducing energy, waste and water use and incentivise
                                            regenerative behavioural change in locals and visitors,
Tourism Industry:                           with Noosa Council-operated tourism assets, such as
                                            the Noosa Holiday Parks, leading by example.

Together, we adopt sustainable and       • In partnership with Tourism Noosa and our business
regenerative practices by developing        community lead the transition away from single-use
and delivering programs that helps          plastics to reduce waste to landfill, reduce plastics
the tourism industry to lead the way        pollution, encourage compostable products and to
and encourages everyone to                  encourage and incentivise behaviour change.
contribute.
                                         • Embed regenerative practices that actively support
                                            water security, reduce waste to landfill, and promote a
                                            circular economy— as an example, by partnering with
                                            initiatives like Give a Sheet, which transforms discarded
                                            linen (used hotel sheets, towels, napkins) into valuable
                                            raw materials that can be re-used.




                                                                                                           33

Page 34

                                             • Partner with Tourism Noosa (and other stakeholders)
     ACTION 4.3
                                                to ensure funding, marketing and programs reflect
     Noosa’s Tourism                            community values and align with the direction of this
                                                DMP.
     Organisation Aligns
     with the DMP:                           • Ensure Tourism Noosa delivers programs and industry
                                                development to both grow and improve the experiences
                                                and offerings that reflect Noosa’s values and provide
     Together, we support the alignment         opportunities for visitors to contribute positively to the
     of Noosa’s regenerative tourism            protection of Noosa’s lifestyle and character.
     approach, and the DMP, reflecting
     community values and protecting
     Noosa’s lifestyle and character.




                                             • Work together as locals and visitors to earn global
     ACTION 4.4
                                                recognition for Noosa due to a genuine community led
     Lead in Destination                        approach, and commitment to leave this place better
                                                than we found it.
     Accreditation:
                                             • Understand and demonstrate the true value of Noosa’s
                                                natural assets when we tell our story, by showcasing
     Together, we commit to leaving             how our beaches, bush, and river significantly contribute
     Noosa better than we found it working      to community wellbeing, cultural richness and to a
     towards global accreditation for the       thriving, sustainable economy.
     destination in acknowledgement of
     a commitment to our values.




34

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3.5 
    Destination
    Stewardship Council

The Destination Management Stewardship
Council is a strategic collective of changemakers,
and decision-makers committed to driving the
implementation of the Destination Management
Plan (DMP).

The intention is that this group will be established to
be action-oriented and outcome-driven. Its purpose
will be to ensure accountability, maintain momentum
and remove barriers to progress. The Stewardship
Council will act as a high-level governance and
oversight body, aligning cross-sectoral efforts and
championing initiatives that reflect the values and
priorities of the DMP.

While Terms of Reference have yet to be
determined, it is intended that this group will
comprise of individuals and organisations with
the authority and influence to deliver meaningful
change, particularly in areas where Council’s role is
limited to advocacy – such as matters governed by
State or Federal jurisdictions.

Alongside representation from the Kabi Kabi
Peoples Aboriginal Corporation (KKPAC),
membership will include representatives from
relevant State and Federal agencies whose
mandates intersect with environmental stewardship,
land use, infrastructure and tourism. Membership
will also include key local organisations. Their
collective influence will ensure that strategic goals
are achieved, with a strong emphasis on cultural
inclusion, regeneration, and the long-term wellbeing
and resilience of Noosa.




                                                          Wooroi Trails, Tewantin
                                                                                    35

Page 36

     3.6      Measuring Success

     Underpinning the final Destination Management Plan,          Monitoring outcomes and regularly reviewing
     will be a robust Monitoring and Evaluation Framework         progress will ensure that the DMP is not only
     of key performance indicators, responsibilities, timelines   visionary but also actionable and accountable.
     to be developed following this round of community
     feedback on the draft DMP.                                   Success will be measured not just by what we do,
                                                                  but by the positive impact we create—on Noosa’s
                                                                  environment, community, culture, and economy.




                                                                                        Noosa headland (Wantima in Kabi Kabi)
36

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Potential Success Measures for Consideration


   Respecting Community                                          Living our Values

How will we know if we are succeeding?                        How will we know if we are succeeding?

— An increase in availability and participation in smarter   — A year-on-year increase in business and
   ways to travel – park and ride, public transport or           residents signing up to the For the Love of Noosa –
   active transport (walking or riding a bicycle).               Joint Custodian Program.
— All events meet sustainability criteria and improved       — An increase in the number of regenerative and cultural
   results of community sentiment.                               tourism practises and experiences available in Noosa.
— Parking is easier to access at the places we want          — Increase in participation of visitors in regenerative
   to go to.                                                     tourism experiences (including cultural).
— An increase in accessible and inclusive                    — Congestion is reduced in high demand areas – during
   accommodation.                                                peak periods.
— An increase in the number of properties reverting to       — An increase in Emissions reduction programs
   long-term rental or permanent housing supply.                 and carbon zero outcomes.




   Leading the Way                                               Tourism for Good

How will we know if we are succeeding?                        How will we know if we are succeeding?

— Destination Stewardship Council is established and         — A Fund is established which is supporting
   driving action in line with the DMP.                          a range of community priorities with revenue
— Community sentiment and satisfaction rate with                generated by visitor user pays.
   tourism management improved.                               — Increase in the number of tourism businesses
— Alternative funding sources including Visitors                in Noosa that have an environmental certification
   contribution are supporting Tourism and Destination           or accreditation.
   management.                                                — Noosa achieves gold global destination certification
— We understand the carrying capacity of our most               through EarthCheck, with community-led initiatives
   sensitive places, we manage access to these to ensure         contributing to the certification.
   the experience is preserved for all.                       — Noosa is a single use plastic free destination.




We all have a role to play in achieving this vision.          Regular community check-ins, transparent reporting,
                                                              and collaborative partnerships will help us stay on
Once the final plan is adopted it will be important to        course and respond to emerging challenges and
ensure each action is supported by the necessary              opportunities. Monitoring and Evaluation will be guided
budget, human resources, and governance structures            by the Destination Stewardship Council (to be formed).
to drive implementation and track progress.
                                                              This is a living strategy—designed to change and evolve
Importantly, we will continue to listen, learn, and adapt.    as we implement and monitor progress.
                                                                                                                         37

Potential Success Measures for Consideration How will we know if we are succeeding? How will we know if we are succeeding? — Anincrease in availability and participation in smarter — Ayear-on-year increase in business and ways to travel - park and ride, public transport or residents signing up to the For the Love of Noosa - active transport (walking or riding a bicycle). Joint Custodian Program. — Allevents meet sustainability criteria and improved — Anincrease in the number of regenerative and cultural results of community sentiment. tourism practises and experiences available in Noosa. — Parking is easier to access at the places we want — Increase in participation of visitors in regenerative to go to. tourism experiences (including cultural). — Anincrease in accessible and inclusive — Congestion is reduced in high demand areas - during accommodation. peak periods. — Anincrease in the number of properties reverting to — Anincrease in Emissions reduction programs long-term rental or permanent housing supply. and carbon zero outcomes. How will we know if we are succeeding? How will we know if we are succeeding? — Destination Stewardship Council is established and — AFundis established which is supporting driving action in line with the DMP. arange of community priorities with revenue — Community sentiment and satisfaction rate with generated by visitor user pays. tourism management improved. — Increase in the number of tourism businesses — Alternative funding sources including Visitors in Noosa that have an environmental certification contribution are supporting Tourism and Destination or accreditation. management. — Noosa achieves gold global destination certification — We understand the carrying capacity of our most through EarthCheck, with community-led initiatives sensitive places, we manage access to these to ensure contributing to the certification. the experience is preserved for alll. — Noosaisa single use plastic free destination. We all have a role to play in achieving this vision. Regular community check-ins, transparent reporting, and collaborative partnerships will help us stay on Once the final plan is adopted it will be important to course and respond to emerging challenges and ensure each action is supported by the necessary opportunities. Monitoring and Evaluation will be guided budget, human resources, and governance structures by the Destination Stewardship Council (to be formed). to drive implementation and track progress. This is a living strategy—designed to change and evolve Importantly, we will continue to listen, learn, and adapt. as we implement and monitor progress. cy 4

Page 38

     Conclusion:
     For the Love of Noosa

     Noosa is a place we all love and its incumbent on         This is the Noosa we all want.
     all of us – new or long-term resident, old or young,
     overnight visitor or day tripper, to keep it that way.    And, when we live our values, make thoughtful
                                                               choices, and continue to lead the way – we ensure
     This draft Destination Management Plan is more            that Noosa’s environment, lifestyle, wellbeing and
     than just a plan; it’s a shared commitment to look        economy continue to thrive.
     after, protect and improve what makes Noosa
     special, for those who are here now, and for those yet
     to come.                                                  Together, we can ensure that
                                                               Noosa remains not only a place
     By listening to our community, honouring the              we love, but a place that future
     wisdom of the Kabi Kabi people and their traditions,
     and working together as residents, businesses and
                                                               generations will be proud to call
     visitors, we’re setting a new standard for tourism—a      their own.
     standard that demonstrates that tourism can be for
     good, particularly if it gives back more than it takes.




     this is
                                                                                                                #ForTheLoveOfNoosa




     the noosa
     we all want.
38

Page 39

Appendices
Useful Destination Management Terms                                                  Please note, that not all have been used in this document.




Bold Leadership
         A community first approach – taking courageous, values-driven decisions                   Source: Noosa Shire Council,
                                                                                                   Economic Development Branch, 2025
         that prioritise long-term community wellbeing, foster trust through transparent
         engagement, and ensure that the broader social, cultural, environmental and
         economic interests of Noosa are well served.




Destination Management
         The process of planning, creating and managing tourism activity in a way                  Source: Noosa Shire Council,
                                                                                                   Economic Development Branch, 2025
         that respects community, culture and the environment, while enhancing the
         experience for all, and contributing to the local economy and ensuring
         long-term sustainability.



Destination Stewardship
         The responsible management of a place’s resources, culture and environment                Source: Dr. Jonathon Day, “A Practical
                                                                                                   Guide to Destination Stewardship and
         to ensure that tourism benefits both the community and visitors – now and in
                                                                                                   Sustainable Tourism”, 2023
         the future.



Ecotourism
         A type of travel that emphasizes responsible visitation by minimizing the                 Sources: UN World Tourism
                                                                                                   Organization (now UN Tourism),
         negative impacts on the natural environment, society and culture while providing
                                                                                                   “Ecotourism” and “Sustainable
         benefits to local communities. Travellers involved in ecotourism tend to focus on         Development” web pages, 2022
         experiencing and learning about nature and cultural heritage.



Indigenous Tourism
         Travel experiences and activities that are owned and/or operated                          Sources: UN World Tourism
                                                                                                   Organization (now UN Tourism),
         indigenous communities by [the Kabi Kabi Traditional Owners] or members
                                                                                                   “Sustainable Development” webpage,
         of the Kabi Kabi communities.                                                             2022

         These experiences introduce visitors to Indigenous cultural heritage and
         contemporary ways of life. They showcase and preserve these cultures
         and traditions while providing economic and social benefits to Indigenous
         communities.




Kabi Kabi Commitment
         A formal agreement between Noosa Council and the Kabi Kabi Peoples                        Source: Mayor of Noosa Shire Council,
                                                                                                   September 2024
         Aboriginal Corporation (KKPAC) – to a shared pledge to uphold sustainable
         custodianship of the lands and waters of Noosa.




                                                                                                                                                  39

Page 40

     Local Tourism Organisation (LTO)
               LTOs work at the local level, usually within one council area. They are re closely      Source: Noosa Shire Council,
                                                                                                       Economic Development Branch, 2025
               connected to local tourism businesses and focus on:

               • Creating great visitor experiences
               • Supporting local operators
               • Running Visitor Centres
               • Encouraging visitors to explore their town or area

               LTOs do not receive direct funding from Tourism and Events Queensland (TEQ)
               and often rely on local government and partnerships for support.

               Tourism Noosa is Noosa’s Local Tourism Organisation.



     Noosa
               For the purposes of this document, the word Noosa is used interchangeably with          Source: Noosa Shire Council, Economic
                                                                                                       Development Branch, 2025
               Noosa Shire throughout. It refers to all parts of the shire including but not limited
               to – Kin Kin, Pomona, Cooran, Cooroy, Cooroibah, Boreen Point, Tinbeerwah,
               Tewantin, Noosaville, Noosa Heads, Noosa Junction, Sunrise Beach, Sunshine
               Beach, Marcus Beach and Peregian Beach.



     Placemaking
               The process of creating and enhancing public spaces that reflect the unique             Source: Pacific Asia Travel
                                                                                                       Association (PATA), “Destination
               character and identity of a destination and that provide a sense of place and
                                                                                                       Marketing Handbook”, p. 42,published
               community for visitors and locals alike. This can include the development of            2019
               public art, cultural events and community-led initiatives that celebrate the
               destination’s heritage and culture and support the wellbeing of people and the
               environment.



     Regional Tourism Organisation (RTO)
               RTOs operate across multiple council areas, promoting the whole region as a             Noosa Shire Council, Economic
                                                                                                       Development Branch, 2025
               destination and are funded by Tourism and Events Queensland (TEQ).

               The RTO’s main focus is:
               • Marketing the region to attract visitors
               • Working with state and national tourism bodies like TEQ and Tourism
                 Australia
               • Supporting big-picture tourism planning and development

               RTOs play a key role in shaping the region’s long-term tourism strategy.

               Visit Sunshine Coast is Noosa’s Regional Tourism Organisation.
     :


     Regenerative Tourism, Regeneration                     Also referred to as Net Positive.
               A form of sustainable tourism that goes beyond minimising negative impacts              Source: UN World Tourism
                                                                                                       Organization (now UN Tourism),
               to actively restoring and regenerating the natural, cultural and social systems
                                                                                                       “Sustainable Development”
               of a destination, with the aim of creating a net positive impact and long-term          webpage, 2022
               resilience (e.g., in Noosa this could mean such things as regenerative agriculture,
               which enriches our land and ability to produce food and products locally).

               For the purposes of the Noosa Destination Management Plan, it is about
               “Leaving the natural, cultural, social, and economic systems better than you
               found them”. This is the aspiration of Noosa’s DMP.
40

Page 41

Resident Sentiment (also known as Social Licence)
             Refers to the attitudes and perceptions of local residents towards tourism and       Source: UN World Tourism
                                                                                                  Organization (now UN Tourism),
             its impacts on their community, including their perceptions of the benefits and
                                                                                                  “Report on Resident Sentiment”, 2019
             drawbacks in economic, social and environmental aspects.



Resilience
             Resilience is the ability of a destination or business to withstand and              Source: Global Sustainable Tourism
                                                                                                  Council (GSTC), “GSTC Destination
             recover from crises, such as natural disasters, economic downturns, health
                                                                                                  Criteria”, 2021
             emergencies, political turmoil and other social disruptions.




Sustainable Development Goals (SDGs)
             A set of 17 overarching goals adopted by the United Nations in 2015 as a call for    Source: UN World Tourism
                                                                                                  Organization (now UN Tourism),
             action by all countries – poor, rich and middle-income – to promote prosperity
                                                                                                  “Sustainable Development”
             while protecting the planet.                                                         webpage, 2022

             The SDGs recognise that ending poverty must go hand-in-hand with strategies
             that build economic growth and address a range of social needs, including
             education, health, social protection, and job opportunities while tackling climate
             change and environmental protection.

             www.youtube.com/watch?v=0XTBYMfZyrM&t=38s



Sustainable Tourism (also known as Responsible Tourism)
             A type of tourism that takes full account of its current and future environmental,   Global Sustainable Tourism Council
                                                                                                  (GSTC), “GSTC Destination Criteria”,
             social and economic impacts, addressing the needs of visitors, the industry, the
                                                                                                  2021
             environment and host communities.

             Achieving sustainable tourism requires wide participation and consensus
             building through strong political leadership and the informed participation of all
             interested parties.

             Sustainable tourism practices can be applied across all parts of the tourism
             system, from destinations to individual businesses.

             For the Noosa Destination Management Plan this is about “minimising harm to
             the natural, cultural, social and economic systems”. Noosa is already committed
             to this standard.



Transformation
             Purposeful change, guided by community values, to do what is right for Noosa         Source: Noosa Shire Council,
                                                                                                  Economic Development Branch, 2025
             — strengthening it’s social, environmental, and economic resilience.



Visitor Carrying Capacity
             The sustainable maximum number visitors a destination can accommodate                Source: European Travel Commission,
                                                                                                  “Handbook on Sustainable Tourism”,
             without causing harm to the environment, local community or visitor experience.
                                                                                                  2019
             Carrying capacity is dynamic and can be influenced by a range of factors,
             including infrastructure and stakeholder perceptions.




                                                                                                                                         41

Page 42

     Bibliography


     1.   Noosa Council Internal Plans and Strategies
             1.1    Destination Management Plan Discussion Paper 2023

             1.2    Corporate Plan 2023-2028			

             1.3    Economic Development Strategy 2021-2030

             1.4    Environment Strategy 2019

             1.5    Waste Management Plan 2023-2028

             1.6    Noosa Plan 2020

             1.7    Noosa Housing Strategy 2022

             1.8    Value of Tourism to the Noosa Community Survey 2019

             1.9    Noosa Liveability Survey 2021

             1.10 Sustainable Tourism Reference Group – Draft Plan

             1.11   Destination Management Discussion Paper – Deep Dive Analysis 2024




     2.   External Plans and Strategies
             2.1    Tourism Noosa Destination Noosa Strategy 2023-2027

             2.2    Sunshine Coast Destination Tourism Plan 2020-2025

             2.3    Tourism and Events Queensland Strategic Plan 2022-2026




     3.   Destination Management Plans
             3.1    Tourism Bay of Plenty, New Zealand – The Love of Tourism, 2019 – 2022

             3.2    Tourism Taranaki, New Zealand – 2018 – 2022

             3.3 Byron Bay Sustainable Tourism Strategy 2020 – 2030

             3.4    Hawai’i Islands Destination Management Plan 2021 – 2023

             3.5 Lead Tourism for Good: 10-year vision for tourism in Banff and Lake Louise 2021

             3.6 Port Douglas Daintree Destination Tourism Plan 2025

             3.7    Queenstown Lakes: Travel to a thriving future: A regenerative tourism plan

             3.8 Visit Flanders Sustainability Plan 2021

             3.9 Visitor Economy Master Plan for the Great Ocean Road Region 2021 – 2030

             3.10 Wonderful Copenhagen – Towards a new beginning of Localhood 2020




42

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4.   Best Practice, Case Studies, Articles
       4.1   6 ways destinations are harnessing the power of visitor sentiment data. Katie Shriner.

       4.2   Aspen’s thinking hard about travel, transit, and transportation.

       4.3 Booking.com Sustainable travel Report 2024

       4.4	Getting Unstuck: How to bring your DMO and stakeholders beyond fear to reimagine tourism.
            Frank Cuypers.

       4.5	If your visitors disappeared, would your residents miss them? David Archer.

       4.6	Manage Mass Tourism Before it Manages You. William Bakker.

       4.7	Not Exactly Utopia: Byron Bay grapples with a place brand crisis. Katie Shriner.

       4.8	Place brands that lack substance are doomed to disappoint. Frank Cuypers.

       4.9	Reimagining Tourism: Means preventing tourism leakage. Katie Shriner.

       4.10	Reimagining tourism: Will COVID-19 help DMOs conquer fear of change? Frank Cuypers.

       4.11	The earth race is on: Queenstown Lakes commits to decarbonising tourism by 2030. David Archer.

       4.12	The way we travel now. McKinsey & Company – McKinsey travel, Logistics Infrastructure Practice.

       4.13	Thinking beyond today: Changing the mindset around tourism planning. Travel Beyond Podcast
             transcript. Dr Ljubica Knezevic interview.

       4.14	Travel Beyond Podcast transcript. Linda DuPriest interview.

       4.15	Values drive Aspen travel innovations and the circular economy. Travel Beyond Podcast transcript.
              Steve Kadron interview.

       4.16	What is place DNA? Destination Think Staff.

       4.17	What we learned from speaking with 1000+ residents of tourism destinations. William Bakker.

       4.18	Who’s guiding travel and tourism to a more responsible, decarbonised future? David Archer.

       4.19	Your DMO’s positive role in a new vision for profit and planet. David Archer.




                                                                                                                  43

4. Best Practice, Case Studies, Articles 41 6 ways destinations are harnessing the power of visitor sentiment data. Katie Shriner. 42 Aspen’s thinking hard about travel, transit, and transportation. 43 Booking.com Sustainable travel Report 2024 44 Getting Unstuck: How to bring your DMO and stakeholders beyond fear to reimagine tourism. Frank Cuypers. 45 If your visitors disappeared, would your residents miss them? David Archer. 46 Manage Mass Tourism Before it Manages You. William Bakker. 47 NotExactly Utopia: Byron Bay grapples with a place brand crisis. Katie Shriner. 4.8 Place brands that lack substance are doomed to disappoint. Frank Cuypers. 49 Reimagining Tourism: Means preventing tourism leakage. Katie Shriner. 410 Reimagining tourism: Will COVID-19 help DMOs conquer fear of change? Frank Cuypers. 411 The earth race is on: Queenstown Lakes commits to decarbonising tourism by 2030. David Archer. 412 The way we travel now. McKinsey & Company - McKinsey travel, Logistics Infrastructure Practice. 413 Thinking beyond today: Changing the mindset around tourism planning. Travel Beyond Podcast transcript. Dr Ljubica Knezevic interview. 414 Travel Beyond Podcast transcript. Linda DuPriest interview. 415 Values drive Aspen travel innovations and the circular economy. Travel Beyond Podcast transcript. Steve Kadron interview. 416 Whatis place DNA? Destination Think Staff. 417 What we learned from speaking with 1000+ residents of tourism destinations. William Bakker. 418 Who's guiding travel and tourism to a more responsible, decarbonised future? David Archer. 419 Your DMO’s positive role in a new vision for profit and planet. David Archer. 43

Page 44

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