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2022-11-14 General Committee Meeting Agenda
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GENERAL COMMITTEE MEETING AGENDA 14 NOVEMBER 2022
Page 61 of 62
GENERAL COMMITTEE MEETING AGENDA 14 NOVEMBER 2022
OUR SYSTEMS & PROCESSES
Measure Measure
% of requests for service that were lodged electronically % of payments made electronically
Purpose _— - Purpose
Identify growth of online services identify growth of online serices
40% = i ha ee om
30% 60%
10% 20%
0% 4 0% 1 1
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
@ Online requests ® Email (incl. requests via mobile applications) Ge 2022/23 mes 2021/22 «+e 2020/21
Comment Comment
About 15% of request were logged online via Councils website. This is fairly This KPI includes all payments made to Council via electronic means (including
consistent with most previous quarters. BPAY, direct debit, via Council's website, at Australia Post outlets etc)
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