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2016-02-02 Planning & Organisation Committee Agenda
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AGENDA
Planning & Organisation
Committee Meeting
Tuesday, 2 February 2016
commencing at 1.30pm
Committee Room, 9 Pelican Street, Tewantin
Committee: Crs Joe Jurisevic (Chair), Noel Playford, Tony Wellington, Frank Wilkie
“Engagement with our community to protect and enhance our lifestyle”
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Section 2
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
TABLE OF CONTENTS
ITEM PAGE
ATTENDANCE & APOLOGIES -
PRESENTATIONS -
PLANNING & INFRASTRUCTURE DEPARTMENT REPORTS 3
Planning & Environment 3
1 PLANNING & ENVIRONMENT COURT APPEAL 2/16 FOR A MATERIAL CHANGE
OF USE FOR ANIMAL HUSBANDRY TYPE 2 (INTENSIVE POULTRY FARM) AND
ENVIRONMENTALLY RELEVANT ACTIVITY (ERA 4 - POULTRY FARMING)
SITUATED AT 136 TOP FORESTRY ROAD, RIDGEWOOD MCU12/0184 3
2 DEVELOPMENT APPLICATION FOR MATERIAL CHANGE OF USE -
ENTERTAINMENT & DINING BUSINESS TYPE 1 - FOOD & BEVERAGES
SITUATED AT 2 BOTTLEBRUSH AVENUE, NOOSA HEADS - MCU 15/0086 6
3 WATERWAYS MONITORING IN THE NOOSA SHIRE 18
4 PROPOSED AUDIT OF ADVERTISING SIGNAGE 33
CORPORATE SERVICES DEPARTMENT REPORTS 40
5 CORPORATE SERVICES DEPARTMENT UPDATE - 2ND QUARTER 2015/16 40
6 2015-16 NATIONAL COMPETITION POLICY REFORM APPLICATION 45
7 WASTE MANAGEMENT BUSINESS ACTIVITY PUBLIC BENEFIT ASSESSMENT 48
Revenue Services 50
8 JANUARY 2016 RATE LEVY 50
EXECUTIVE OFFICE REPORTS 54
9 EXECUTIVE OFFICE DEPARTMENT UPDATE - 2ND QUARTER 2015/16 54
10 OPERATIONAL PLAN PROGRESS REPORT -2ND QUARTER 2015-16 62
Economic Development 75
11 LOCAL ECONOMIC PLAN IMPLEMENTATION PLAN 75
CLOSED SESSION -
Page 2 of 81
Section 3
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
PLANNING & INFRASTRUCTURE DEPARTMENT REPORTS
(Planning & Development Sections only)
Planning & Environment
1 PLANNING & ENVIRONMENT COURT APPEAL 2/16 FOR A MATERIAL CHANGE
OF USE FOR ANIMAL HUSBANDRY TYPE 2 (INTENSIVE POULTRY FARM) AND
ENVIRONMENTALLY RELEVANT ACTIVITY (ERA 4 - POULTRY FARMING)
SITUATED AT 136 TOP FORESTRY ROAD, RIDGEWOOD MCU12/0184
OCUMENT INFORM AT ION
Author Planning and Environment Manager, Kerri Coyle
Planning & Infrastructure Department
Index ECM / Application / MCU12/0184
Attachments Nil
APPLICATION DETAILS
Applicant W Donald Milligan Pty Ltd
Proposal Development Permit for Material Change of Use for Animal
Husbandry Type 2 (Intensive Poultry Farm); and
Environmentally Relevant Activity (ERA 4 - Poultry Farming)
Appeal Filed 04/01/2016
PROPERTY DETAILS
Property Address 136 Top Forestry Rd, Ridgewood
RP Description Lot 21 SP 226606
Land Area 105.017ha
Existing Use of Land Avocado orchard, associated sheds and detached house
STATUTORY DETAILS
SEQRP Designation Regional Landscape and Rural Production
Locality Mary River Catchment
Zone Rural
Assessment Type Impact
RECOMMENDATION
That Council note the report by the Planning & Environment Manager to the Planning &
Organisation Committee Meeting dated 2 February 2016, regarding Planning & Environment
Court Appeal 2/16 and agree to defend the appeal.
Page 3 of 81
Section 4
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
REPORT
A report on the development application for Material Change of Use for a Development
Permit for Material Change of Use for Animal Husbandry Type 2 (Intensive Poultry Farm)
and Environmentally Relevant Activity (ERA 4 - Poultry Farming) situated at 136 Top
Forestry Road, Ridgewood was considered at its Ordinary Meeting on 19 November 2015.
Council resolved to refuse the application on a number of grounds.
The applicant lodged an appeal with the Planning and Environment Court on the 4 January
2016.
The appeal seeks the Court approve the application, subject to lawful conditions.
On the 11 January 2016, The Department of Transport and Main Roads acting as
concurrence agency to the original application advised that the Department will not be
joining the appeal.
On the 20 January 2016, three properly made submitters to the development application
advised that they elect to join the appeal as co-respondents.
It is in order for Council to defend the appeal and the recommendation is worded
accordingly.
Previous Council Consideration
Ordinary Meeting 19 November 2015, Item 1, Page 14
That Council note the report by the Development Planner to the Planning & Organisation
Committee Meeting dated 10 November 2015 regarding Application No. MCU12/0184 for a
Development Permit for Material Change of Use for Animal Husbandry Type 2 (Intensive
Poultry Farm) and Environmentally Relevant Activity (ERA 4 - Poultry Farming) situated at
136 Top Forestry Road, Ridgewood and refuse the application for the following reasons:
1. The proposed poultry farm does not comply with the Overall Outcomes of The Noosa
Plan’s Mary River Catchment Locality, Agricultural Uses and Transport, Roads and
Drainage Codes;
2. The proposed poultry farm does not achieve sufficient separation distance from
surrounding residences and properties, so as to avoid adverse odour impacts on
amenity;
3. The odour modelling carried out by the applicant does not provide sufficient assurance
that nearby residents will not be adversely impacted by odour;
4. The proposal will result in actual and perceived loss of amenity to nearby residents;
5. Traffic generated by the development will have significant adverse impacts on the
existing road network and on the amenity of residents living along the haul route, as
the route traverses Cooroy’s residential streets and bird collection will occur during
normal sleeping hours;
6. The proposed sheds and earthworks necessary for shed construction are likely to
adversely impact on the scenic amenity of the area, as the applicant has not
demonstrated that they will integrate satisfactorily with the landform and landscape;
7. It has not been clearly demonstrated that the proposed poultry farm will not generate
unacceptable levels of dust, other particulates and ammonia that may impact on the
amenity of nearby residents and/or have adverse environmental outcomes.
Page 4 of 81
Section 5
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Finance & Risk
There will be significant costs for Council involved in defending the appeal however it is
premature to advise on the appeal prospects at this stage.
Consultation
External Consultation - Community & Stakeholder
Nil
Internal Consultation
Departments/Sections Consulted:
Community Services X Planning & Infrastructure
Disaster Management & Public Order Building & Plumbing Services
Waste & Environmental Health X DA Planning
Community Facilities Strategic Land Use Planning
Cultural Facilities Asset Design & Investigations
Asset Planning
Civil Operations
Environment
Executive Office Corporate Services
Community Engagement Finance
Customer Service ICT
Executive Support Procurement & Fleet
Governance Property & Facilities
Human Resources Revenue Services
Page 5 of 81
Section 6
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
2 DEVELOPMENT APPLICATION FOR MATERIAL CHANGE OF USE -
ENTERTAINMENT & DINING BUSINESS TYPE 1 - FOOD & BEVERAGES
SITUATED AT 2 BOTTLEBRUSH AVENUE, NOOSA HEADS - MCU 15/0086
Author Coordinator Planning Assessment, Denis Wallace
Planning & Infrastructure Department
Index ECM / Application / MCU15/0086
Attachments Nil
APPLICATION DETAILS
Applicant Village Bicycle
Proposal Development Permit for Material Change of Use - Entertainment &
Dining Business Type 1 - Food & Beverages
Properly Made Date 15/10/2015
Information Request Date 9/11/2015
Information Response Date 14/12/2015
Decision Due Date 11/02/2016
Number of Submissions Not Applicable
PROPERTY DETAILS
Property Address 2 Bottlebrush Ave NOOSA HEADS QLD 4567
RP Description Lot 157 RP 88772
2
Land Area 546m
Existing Use of Land Office/Retail
STATUTORY DETAILS
SEQRP Designation Urban Footprint
Locality Noosa Heads
Zone Business Centre
Overlays Nil
Assessment Type Code
RECOMMENDATION
That Council note the report by the Coordinator Planning Assessment to the Planning &
Organisation Committee Meeting dated 2 February 2016 regarding Application No.
MCU15/0086 for a Development Permit for Material Change of Use for Entertainment &
Dining Business Type 1 – Food & Beverages situated at 2 Bottlebrush Avenue, Noosa
Heads and approve the application in accordance with the following conditions:
Page 6 of 81
Section 7
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
PLANNING
When Conditions Must be Complied With
1. Unless otherwise stated, all conditions of this Decision Notice must be complied with
prior to the use commencing, and then compliance maintained at all times while the
use continues.
Approved Plan
2. Development undertaken in accordance with this approval must generally comply with
the approved plan of development. The approved plan is listed in the following table
and may be further amended by these conditions.
Plan No. Rev. Plan/Document Name Date
A0 - SITE PLAN October 2015
Nature and Extent of Approved Use
3. The approved use must not operate outside the hours of 5am to 12pm, with use of
outdoor dining area permitted after 10pm only on Friday and Saturday nights.
4. Patrons in the outdoor dining area must be seated and limited to 50.
5. The outdoor dining areas within the site must be in accordance with those shown on
the approved plan, with no more than 40m2 used at any one time.
6. Service vehicle movements associated with the approved use (including loading and
unloading) must not occur outside the hours of 7am to 6pm Monday to Saturday and
not at all on Sundays or public holidays.
Noise
7. External speakers or amplified music are not permitted.
8. Internal amplified music must be directed away from the Bottlebrush Avenue frontage.
9. Refuse disposal, particularly glass bottles and the like, must be considerate of noise at
all times.
10. Management must ensure patrons leave the premises and street frontage promptly
after nightly closing time and do not mingle or otherwise cause noise nuisance to
residents on Bottlebrush Avenue.
11. The development must be undertaken in accordance with the recommendations of the
Acoustic Report prepared by ATP Consulting Engineers (Reference ATP150314-NIA-
02) dated 24 June 2015 and ATP’s addendum letters dated 9 October 2015 and 10
December 2015.
12. The 2.6m acoustic fence recommended by the approved Acoustic Report must be
erected within 3 months of this approval taking effect. The fence must meet the
construction standards required by the approved Acoustic Report.
13. Noise emissions from any new mechanical equipment associated with the
development shall comply with the following requirements:
13.1. Air-conditioning and Refrigeration
7am to 10pm: Background + 5dB(A)
10pm to 7am: Background + 3dB(A)
Page 7 of 81
Section 8
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
14. Written certification must be submitted from a suitably qualified person confirming
noise levels from any new mechanical equipment comply when measured at either the
residential boundary or outside the most exposed part of an affected building,
whichever is the closest to the equipment.
The assessment and certification is required immediately after installation of the
equipment and in a format approved by Council. All equipment should be operating at
the same time to test the overall noise level created.
Advice: It is highly recommended the person you engage to certify the installation is involved
prior to installation of any equipment so they can recommend where equipment is best located.
They can also advise about noise enclosures and make other suggestions to avoid noise
problems. It is a lot more costly to try and deal with noise problems after installation.
Landscaping
15. Dense native screening shrubs up to 3m in height must be established on the
Bottlebrush Avenue side of the new acoustic fence for its full length to visually screen
the fence.
Refuse
16. Refuse containers must be provided in accordance with the requirements of the
Environmental Protection (Interim Waste) Regulation 1996 and (Waste Management)
Regulation 2000, for the storage and collection of refuse.
REPORT
1. PROPOSAL
The application seeks development approval for a Material Change of Use of Premises for
an Entertainment & Dining Business - Type 1 Food & Beverages at 2 Bottlebrush Avenue,
Noosa Heads. The proposal seeks to ratify the use of outdoor dining areas currently being
used in front of the Village Bicycle and Bean Drop businesses. The food and beverages
business use of the existing internal tenancies can occur as-of-right, subject to self-
assessable provisions under The Noosa Plan. However, addition of new outdoor dining
areas triggers a code assessable development application.
The proposed outdoor dining areas comprise:
A 40m2 L-shaped area around the front and side wall of Village Bicycle
An 18m2 area in front of Bean Drop Cafe
The applicant indicates the businesses operate during the following hours:
Bean Drop Café 5am – 2pm
Village Bicycle 2pm – 12pm
The proposal plan shows a portion of shared outdoor dining area in front of the Village
Bicycle to be used at varying times, with no more than 40m2 to be used at any one time.
The proposal plan and site photographs are included as Figures 1–5 below. The application
is before Council due to noise concerns raised by neighbours.
Page 8 of 81
Section 9
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Figure 1 – Proposal Plan
Figure 2 – Proposal Plan Extract
Page 9 of 81
Section 10
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Figure 3 – Street View
Figure 4 – Village Bicycle Site Photograph
Page 10 of 81
Section 11
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Figure 5 – Village Bicycle Outdoor Area Adjacent to Bottlebrush Ave frontage
(looking toward Noosa Drive)
2. SITE DETAILS
2.1. Background
A Town Planning Consent was issued in 1976 for the use of the site as offices (TPC 578).
The Noosa Plan allows for shops, offices and restaurants to establish within existing
buildings within the Business Centre zone, subject to self assessment. Bean Drop cafe has
been operating from the site for 4 years and Village Bicycle opened in April 2014.
Discussions with the Village Bicycle owners indicate they sought verbal planning advice
about the requirements for changing the use of the existing office premises to food and
beverages prior to establishing but did not advise Council staff of the intention to add new
outdoor dining areas.
The Village Bicycle is a licensed premises and sought changes to its liquor license through
the State Office of Liquor & Gaming Regulation (OLGR) in July 2015 to allow patrons to
stand and vary the amplified entertainment restrictions. The OLGR sought Council’s advice
in relation to the change and Council officers objected on the basis the use of the outdoor
areas was occurring without a development permit. The current application has been lodged
in response.
The changes sought by the applicant to its liquor licence are understood to have originated
from compliance action undertaken by the OLGR in response to noise complaints from an
adjacent resident. OLGR officers have since attended site on a number of occasions to
monitor compliance with its liquor licence conditions, including requirements for patrons to
be seated when outside and on site noise limits. The complainant to OLGR and two other
adjacent unit residents/owners have written to Council about the application asking for noise
to be addressed with this application.
Page 11 of 81
Section 12
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
2.2. Site Description
The site is located on the corner of Noosa Drive and Bottlebrush Avenue in Noosa Junction
and is within the Business Centre zone. The site slopes moderately down along its Noosa
Drive frontage toward the south. The site has been developed with an existing single-storey
commercial building of 3 tenancies, being Village Bicycle, Bean Drop and a Backpacker
Travel Agency.
The Village Bicycle tenancy is setback 4m from the Bottlebrush Avenue frontage and
approximately 3m below the existing road level. The site has been terraced to provide a
paved level area around most of the building’s frontage.
A locality and zoning plan of the site and surrounding area is shown in Figure 6 below.
Figure 6 – Locality & Zoning Plan
2.3. Surrounding Land Uses
Adjoining the site to the west along Noosa Drive are three small shop and restaurant
tenancies.
Adjoining the site to the south fronting Bottlebrush Avenue is the Noosa Central professional
offices.
Across the road to the east is the Nomads backpacker accommodation and the Koala Bar.
The property has n 1993 approval for a Motel and Hostel including a bar and restaurant –
TPC 2474.
Approximately 30m across the road to the north east are 12 townhouse units at No.1
Bottlebrush Avenue shown in Figure 6 below. Further detached houses and units are along
Bottlebrush Avenue to the southeast.
Page 12 of 81
Section 13
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Figure 6 – Adjacent Bottlebrush Terraces Units
3. ASSESSMENT
3.1. Instruments for Statutory Assessment
Under the Sustainable Planning Act 2009 the application must be assessed against each of
the following statutory planning instruments to the extent they are relevant to the
development:
State Planning Policies;
the South East Queensland Regional Plan;
State Planning Regulatory Provisions; and
The Noosa Plan;
Of these, the statutory planning instruments relevant to this application are discussed in the
sections that follow.
3.2. State and Other Statutory Instruments
The site is located within the Urban Footprint Area of the SEQ Regional Plan. The proposed
use is consistent with the regional policies and regulatory provisions of the SEQ Regional
Plan.
3.3. Statutory Instruments – Planning Scheme
The site is located in the Noosa Heads Locality and is zoned Business Centre. The
proposed use is identified as a consistent use within the zone and is required to follow a
code assessable application process.
Land Use & Works Provisions
The following codes which regulate land use and design are applicable to this application:
Noosa Heads Locality Code;
Business Uses Code;
Landscaping Code; and
Engineering Works Codes
The application has been assessed against each of the above applicable codes. The
pertinent issues arising out of the assessment against the codes are discussed below:
Page 13 of 81
Section 14
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Carparking and Use Areas
The Driveways and Parking Code calculates parking demand for food and beverage
businesses based on net use areas, exclusive of kitchens and the like. The proposal seeks
to maintain the development’s existing net use by limiting the use of the outdoor dining area
to 40m2 at any one time. This is considered reasonable and a condition is recommended
accordingly.
Noise
Noise is the critical aspect of the assessment. The introduction of outdoor dining areas on
the site introduces new noise sources with the potential to negatively impact on the amenity
of existing residences in Bottlebrush Avenue. In particular, the areas are within the line of
sight of some units in the adjacent Bottlebrush Terraces at 1 Bottlebrush Avenue and noise
complaints have been received from residents. Outcome O20 of the Business Uses Code
requires:
Development is designed and sited to avoid noise emissions that unreasonably diminish the
amenity of the area or surrounding uses.
The Noosa Heads Locality Code similarly seeks to protect the amenity of existing residents.
The applicant engaged acoustic consultants, ATP Consulting Engineers, to assess the
development’s noise impacts. The originally submitted Noise Impact Assessment report
material applied a maximum noise criteria at the nearest receiver at the Bottlebrush Terraces
of Background+5dB(A) and modelled marginal compliance with this limit based on the
construction of a 2.0m acoustic fence along the site’s Bottlebrush Avenue boundary.
Council planning and health officers had concerns with the potential for noise impacts under
the modelled scenario and requested the applicant provided further noise assessment
addressing:
More stringent noise criteria of Background + 3dB(A) after 10pm;
Use of more robust noise attenuation measures;
Consideration of relocating some parts of the outdoor dining area.
The amended acoustic assessment resulted in the following noise criteria at sensitive
receivers:
The assumed evening and night-time background levels of 45dB(A) and 40dB(A) are
considered reasonable and appropriate for the location. They correlate with urban settings
having some traffic and commerce noise and are supported by the ATP’s background noise
recordings in the area.
ATP’s assessment notes the existing OLGR liquor licence applies the following enforceable
limit:
Noise emanating from the premises including amplified and non-amplified noise and patron
noise must not exceed 75dB(C), fast response, when measured approximately 3 metres
from the primary source of the noise.
Page 14 of 81
Section 15
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
ATP’s assessment finds both the OLGR criteria and the sensitive receiver criteria listed
above can be achieved provided the following measures are undertaken:
Erection of a 2.6m high acoustic fence constructed of ship-lapped timber, fibre cement or
similar;
To ensure compliance with the day-time/evening (6am to 10pm) noise limit the
instantaneous volume level in dB(A), at 3m from any of the speakers, must not exceed
80dB(A);
To ensure compliance with the night-time (10pm to 6am) noise limit the instantaneous
volume level in dB(C), at 3m from any of the speakers, must not exceed 84dB(C) with bi-
fold glass doors open.
No speakers or live entertainers to be located outside of the building perimeter at any-
time. The speakers shall always be located along the north-eastern wall facing in the
south-westerly direction.
A 2.6m fence exceeds a standard 2m fence height limit but is considered acceptable in this
location, given the fence sits below the footpath, as shown below.
Figure 7 – Existing Timber Fence (Approx. 1.5m high)
Overall, the assessment of noise impacts for this development is vexed. The site is within
Noosa Junction’s Business Centre zone and is unique in having a primary frontage to Noosa
Drive and a secondary frontage to Bottlebrush Avenue. The Noosa Drive end of Noosa
Junction is increasingly becoming a focal point for food and beverage businesses that add to
the vitality of the area and serve an important function for both locals and tourists. While it is
desirable to see the vitality of Noosa Junction continue to increase, The Noosa Plan also
seeks to protect the amenity of existing residences. Future development of sites east along
Bottlebrush Drive could potentially raise major noise conflicts for residents opposite.
The submitted noise assessments indicate reasonable noise criteria can be achieved but are
based on modelled predictions and there is risk actual levels will exceed modelled levels.
Council asked the applicant to consider additional attenuation measures such as an acoustic
roof and wall to better enclose the outdoor area, as well as reduced business hours but the
applicant only proposed the acoustic fence and requests existing business hours be
maintained. In regard to business hours it submits:
Page 15 of 81
Section 16
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
“Our current trading hours are 4pm-midnight Mon-Sat, and 12.30-midnight Sun. Our kitchen
is open every night to 11.30pm. We cater to a lot of the hospitality staff who work in Noosa
that don't usually finish work until after 10pm when most other kitchens in Noosa are closed
apart from McDonald's. We have worked very hard to establish late night dining, so to lose
this would be very detrimental to our business. We feel a restriction on our trading hours
would be slightly unfair considering other businesses within very close proximity are allowed
to trade until midnight (and beyond). It was always our goal to create a relaxed social
environment within our community and in our short time of trading have secured a rather
large local following. The majority of which are made up of local hospitality workers who
know they can have an after work drink with something to eat.”
Discussions with State Liquor Licencing officers indicate they consider the business location
to be problematic and currently causing unacceptable levels of patron noise for adjacent
residents. They advise patron noise is pervasive late at night and difficult to
contain/manage. To date OLGR investigation and resolution of complaints about the Village
Bicycle remain unresolved and OLGR is awaiting the outcome of this application.
On balance, use of the outdoor area to midnight 7 days a week in this location is not
supported by Council officers because of the likely ongoing amenity impacts on residents.
Outdoor use to midnight is only recommended on Fridays and Saturdays, which is consistent
with The Noosa Plan’s provisions for the Visitor Mixed Used zoned areas along Gympie
Terrace and Hastings Street and provides residents with some respite.
Further noise management measures should comprise:
Construction of the 2.6m high acoustic fence to the Bottlebrush Avenue.
Planting of dense native shrubs to 3m high to screen the acoustic fence.
External speakers or amplified music are not permitted.
Internal amplified music to be directed away from the Bottlebrush Avenue frontage.
Patrons in the outdoor use area to be seated and limited to 50 (per current seating).
Conditions are included in the recommendation accordingly.
4. CONSULTATION
4.1. IDAS Referral Agencies
Not Applicable
4.2. Other Referrals
The application was forwarded to the following internal Council specialists:
Environmental Health Officer
4.3. Public Notification
Not Applicable
Page 16 of 81
Section 17
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
5. CONCLUSION
The application is for a consistent food and beverages use within the Business Centre zone
and triggers code assessment due to the addition of outdoor dining areas. The site’s
secondary frontage to Bottlebrush Avenue raises specific noise concerns and complaints
about patron noise have previously been received from adjacent residents in Bottlebrush
Avenue.
The noise assessment for this development is considered vexed. Food and beverages uses
add to the vitality of Noosa Junction and the area toward Noosa Drive increasingly supports
restaurant and bar businesses valued by locals and tourists. It is desirable to see the area
continue to revitalise, provided new uses respect the amenity of existing residents.
The applicant’s acoustic modelling indicates the development can comply with relatively
strict noise limits at the nearest residences via the construction of an acoustic fence and
other measures. However, the noise assessment is a modelled scenario only and patron
noise at licensed premises is known to be difficult to control. The current daily use of the
outdoor area to midnight is not considered appropriate in this location close to adjacent
residents and The Noosa Plan seeks to limit late night trading to Fridays and Saturdays in
similar circumstances within the Visitor Mixed Use zone. As such it is recommended use of
the outdoor area be limited to those two nights and the following noise management
measures be required:
Construction of the 2.6m high acoustic fence to the Bottlebrush Avenue.
Planting of dense native shrubs to 3m high to screen the acoustic fence.
External speakers or amplified music not permitted.
Internal amplified music to be directed away from the Bottlebrush Avenue frontage.
Patrons to be seated in the outdoor dining area and limited to 50, per current seating
numbers.
The application is recommended for approval, subject to conditions.
Departments/Sections Consulted:
Chief Executive Officer x Community Services Corporate Services
Executive Officer to the Mayor & CEO Community Facilities Financial Services
Executive Support Community Development ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property & Facilities
x Waste & Environmental Health Revenue Services
x Executive Office x Planning & Infrastructure
Community Engagement Building & Plumbing Services
Customer Service Civil Operations
Economic Development Infrastructure Planning & Design
Governance x Planning & Environment
Human Resources Strategic Land Use Planning
Sustainability
Page 17 of 81
Section 18
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
3 WATERWAYS MONITORING IN THE NOOSA SHIRE
DOCUMENT INFORM AT ION
Author Environment Officer (Rivers and Coast) Jan Maddin
Planning & Infrastructure Department
Index ECM / Waterways / Rivers / Lakes / Canals / Dams / Foreshore
Attachments 1. Details of current monitoring activities in the Noosa Shire
2. Map of river catchments in the Noosa LGA
3. Noosa River’s Environment Values & Water Quality Objectives
(40 pages - provided separately to this agenda – 2 hard copies are
available in the Councillors Room)
4. Mary River Environmental Values and Water Quality Objectives
(37 pages - provided separately to this agenda – 2 hard copies are
available in the Councillors Room)
EXECUTIVE SUMMARY
Waterways monitoring in the Noosa Shire provides support in meeting Council’s legislative
responsibilities. Under the Environment Protection Act 1994 and Sustainable Planning Act
2009, Council has the responsibility to protect the water quality of the Shire’s rivers, streams,
wetlands, lakes, aquifers, estuaries and coastal waters.
There are a number of waterways monitoring activities undertaken by Council, or on behalf
of Council, which contribute to the protection of the quality of natural waters in the Noosa
Shire. Although this occurs, population growth, changes in land use and industry
development across many sectors present ever increasing pressures affecting the resilience
of natural systems, particularly waterways.
Those pressures are outlined in this report together with some options for mitigation
measures, as well as emerging modelling technologies which can assist decision making
regarding future catchment management investment.
This report seeks to provide background and information about the current waterways
monitoring activities in the Noosa Shire, and to present future catchment management
recommendations which support healthy aquatic ecosystems and important human uses
such as drinking water, recreation, irrigation and aquaculture.
RECOMMENDATION
That Council note the report by the Environment Officer (Rivers and Coast) to the Planning
and Organisation Committee dated 2 February 2016 providing an overview of waterways
monitoring in the Noosa Shire.
Page 18 of 81
Section 19
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
REPORT
The purpose of this report is to provide Council with an overview of the waterways
monitoring obligations and activities currently underway in the Noosa Shire.
In Queensland, the quality of natural waters is protected under the Environment Protection
(Water) Policy 2009. This policy achieves the object of the Environmental Protection Act
1994 (EP Act) to protect Queensland’s waters while supporting ecologically sustainable
development. This is a legislative responsibility of Council and is achieved primarily through
the management of land use and operational activities.
Waterways monitoring also provides information about the health of Noosa’s river
catchments, and helps Council manage the risk to public health from primary recreational
use of Noosa’s bathing reserves, particularly following rainfall events.
In addition, community-based waterways monitoring provides educational opportunities for
local residents and school students to learn more about their local creeks and rivers through
active participation in water quality testing and frog monitoring.
1. Waterways monitoring in the Noosa Shire
The waterways related monitoring activities currently undertaken by Council or on behalf of
Council include:
site specific monitoring relating to new residential developments;
operational specific monitoring relating to the Eumundi Road landfill;
project specific monitoring relating to dredging operations and other waterways related
projects;
annual inspections of businesses with an Environmentally Relevant Activity (ERA)
licence;
complaint-driven investigations of pollution incidents, particularly occurring via the
stormwater network;
seasonal monitoring of Noosa’s bathing reserves for microbial pollution;
annual ecosystem health assessments of the Noosa River catchment, lakes and
estuary;
monthly Waterwatch monitoring of the Noosa and Mary River catchments;
seagrass and mangrove monitoring; and
frog (threatened species) monitoring.
In 2012 a monitoring investigation of Lake Cootharaba’s high nitrogen concentrations was
also undertaken, which was flagged as a result of the annual ecosystem health assessments
of the Noosa River catchment.
For more details regarding these monitoring activities refer to Attachment 1.
2. How the quality of natural waters is protected
The natural waters of the Noosa Shire include the Noosa River catchment, lakes and estuary
which cover 63% of the Shire; some tributaries of the Mary River catchment which cover
36% of the Shire; and minor tributaries of the Maroochy River catchment which cover 1% of
the Shire (refer Attachment 2).
For these natural waters of the Shire, a suite of Environmental Values (EVs) and Water
Quality Objectives (WQOs) have been established under the Environment Protection
(Water) Policy by the State Government in consultation with local communities (refer
Attachments 3 and 4).
EVs set out the qualities that make natural waters suitable for supporting aquatic
ecosystems and human uses such as drinking water, recreation, irrigation and aquaculture.
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These EVs need to be protected from the effects of habitat alteration, waste releases,
contaminated runoff and changed flows to ensure that aquatic ecosystems remain healthy
and waterways are safe for community use
The WQOs are long-term goals for water quality management. They are technically-derived
numbers, measures or narrative statements regarding particular indicators of water quality,
such as:
physical indicators of water quality (e.g. turbidity, suspended sediment, temperature)
chemical indicators (e.g. nitrogen, phosphorus);
biological indicators (e.g. macro invertebrates, fish);
pathogens; and
measures of waterway condition (e.g. erosion, riparian vegetation extent and
condition).
The WQOs are used to assess whether the EVs are being maintained. They apply to
receiving waters such as rivers, streams, wetlands, lakes, aquifers, estuaries and coastal
waters and are not end-of-pipe objectives.
(Source: Department of Environment and Heritage Protection, Environmental values and
water quality objectives under the Environmental Protection (Water) Policy 2009 fact sheet).
EVs and WQOs provide government, industry and other groups with a single set of agreed
water quality targets for statutory and non-statutory planning and water quality management.
These EVs and WQOs support current and planned future investments by government,
industry and the community in built and natural environments, and meet the increasing
public expectation that governments will protect the State’s waterways from pollution and
minimise the environmental, economic and social risks (including public health) associated
with documented declines in water quality across Queensland.
Figure 1 below provides an overview of linkages between EVs and WQOs and
planning/development assessment activities for a selection of statutory and non-statutory
categories of use.
.
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Statutory activities
Point source emissions – under the EP Act, activities with the potential to release
contaminants into the environment are referred to as environmentally relevant
activities (ERAs). These often involve a discharge or outflow from an identifiable
location due to industrial or intensive agricultural activities such as chemical
manufacturing, cement manufacturing, poultry farming, sewage treatment etc.
Urban diffuse emissions – under the Sustainable Planning Act 2009, State interest
regarding water quality seeks to ensure EVs and WQOs are protected and enhanced
by:
Integrating the State interest regarding water quality into planning schemes.
Requiring urban development (e.g. residential, commercial and industrial) be
located, designed, constructed and/or managed in ways that avoid/minimise
water quality impacts.
Adopting applicable stormwater management design objectives relevant to the
climatic region and demonstrating current best practice environmental
management.
Supporting local governments in developing innovative and locally appropriate
solutions for urban stormwater management.
Addressing impacts on EVs and WQOs in water supply catchments.
Non-statutory activities
Rural activities (i.e. rural diffuse emissions) – under the Environment Protection
(Water) Policy, governments and communities pursue adoption of Best Management
Practices (BMP) for rural activities to improve rural land management. This approach
covers a wide range of farm management and production issues, with soil health,
grazing land management and use of fertilisers and chemicals directly relevant to
water quality improvement. In some instances producers and industry organisations
(e.g. AgForce) who adopt BMPs are supported through extension and education
programs.
Other non-statutory activities – supported under the Environment Protection (Water)
Policy include:
Development of regional natural resource management plans and healthy waters
management plans to guide and prioritise investment in works to protect EVs
and WQOs.
Water quality monitoring and aquatic ecosystem report card programs which
provide a benchmark against which water quality health can be compared.
Commitments to the Reef Water Quality Protection Plan 2013 which set regional
and subregional water quality and management action targets.
3. Are we doing enough to protect EVs and WQOs?
The 2015 Healthy Waterways Report Card highlighted that since monitoring of South East
Queensland’s waterways began in 2000, reducing point source emissions (i.e. nutrients) had
been a key focus.
Over the intervening years, point source emissions have improved significantly and are now
a reduced pressure on SEQs natural waters that continue to be managed. This reduction in
emissions can be directly attributed to the upgrade of Sewage Treatment Plants (STP) in
many local government areas. These upgrades have reduced nutrients and improved the
quality of treated effluent discharged to natural waters.
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On the downside, Healthy Waterways, which is an independent not for profit organisation
based in south-east Queensland, state that the increasing amount of mud (i.e. sediment) in
waters has now become a critical issue across South East Queensland waters.
Statutory responsibilities
In the Noosa Shire, statutory management responsibilities to protect EVs and WQOs still
focus on point source emissions, as well as urban diffuse emissions. These include:
ensuring the Eumundi Road landfill is compliant with its ERA licence conditions;
ensuring other ERA licenced businesses are compliant;
ensuring dredging operations and other waterways related projects are compliant with
State approvals and conditions;
ensuring the quality of stormwater quality leaving new residential developments is the
best it can be; and
investigating complaints relating to pollution incidents, particularly occurring via the
stormwater network.
Could more be done?
Business activities and individual practices
Council currently undertakes annual inspections of nine ERA licensed businesses across the
Shire to ensure compliance with their licence conditions. These include three boat
maintenance and repair businesses, one metal recovery business, one surface coating
business and four plastic product manufacturing businesses.
Prior to the State Government’s introduction of the Green Tape Reduction Act 2012, Council
undertook inspections of 128 ERA licensed businesses in the Shire. The subsequent
reductions in licenced businesses mean that many no longer need to hold an environmental
authority with Council, although they still need to comply with the standards. As a result, in
most cases whilst Council is still responsible for investigating pollution incidents and
environmental nuisances, these are complaint driven.
One option for consideration therefore, may be to consider establishing an inspection
programme to check compliance of the now non-ERA licensed businesses. This could be
achieved through prioritisation of existing resources. These businesses formerly had the
potential to release contaminants to the environment which could impact on the EVs and
WQOs of the Shire’s natural waters. Examples of these non-ERA businesses include:
asphalt manufacturing (< 1000 tonnes/yr);
concrete batching;
chemical storage;
boilermaking or engineering;
motor vehicle workshop operations; and
wooden and laminated product manufacturing.
In addition there are a number of individual and/or business practices that release sediment
and other contaminants to receiving waters of the Shire, predominantly via the stormwater
network.
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Examples of these practices include:
sediment runoff from building sites due to lack of erosion and sediment controls;
car washes (runoff of hydrocarbons and cleaning substances);
back washing of pools and spas (chemical releases);
cleaning and painting roofs (runoff of paint and cleaning substances); and
littering (including cigarette butts) particularly around commercial areas.
Without compliance monitoring of these types of business activities and practices it is
feasible to consider they may be releasing contaminants which are likely to impact on the
EVs of the Shire’s natural waters. These impacts may over time be cumulative and
significant.
Compliance monitoring of these activities can be achieved through prioritisation of existing
resources.
New residential developments
With regard to stormwater quality leaving new residential developments, over the past 5
years ‘bio retention basins’ have become the most common stormwater quality treatment
device installed in new residential developments.
These bio basins are considered best practice and are a hybrid engineered and vegetated
filtration device used to remove sediment, nutrients, and litter from urban stormwater runoff.
Bio basins do not remove all the additional pollutants generated by a development, but are
sized and selected to achieve the best cost to efficiency ratio.
This ratio is 80% reduction in total Suspended Solids, 45% reduction in Total Nitrogen, 60%
Reduction in Total Phosphorous and 100% reduction in Gross Pollutants (i.e. litter)
compared to if there were no bio basins incorporated into the development.
To perform effectively, bio basins must be maintained.
Earlier on in the year, Council agreed to a review of both Council-owned and privately-
owned bio basins with a focus on maintenance. This decision ensures there will be:
ongoing compliance with development conditions that require bio basin maintenance;
the quality of stormwater runoff from developments with bio basins is the best it can
be; and
the owners of bio basins are educated about their purpose and how to maintain them.
The bio basins review is now underway and approximately 25% of Council-owned bio basins
have been audited.
Existing urban areas
As opposed to new urban developments, within existing urban areas stormwater
infrastructures such as Gross Pollutant Traps (GPTs) were put in place long before bio
basins (or other Water Sensitive Urban Design (WSUD)) technologies existed.
These GPTs have been installed throughout the Shire in public and privately developed
areas.
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The purpose of GPTs is to intercept gross pollutants such as soil, silt, rubbish and leaves
before these contaminants make their way to the Shire’s receiving waters. A lack of
maintenance results in the trapped material flushing into the stormwater system.
These infrastructures may require an upgrade and/or an ongoing and regular maintenance
regime if they are to be effective.
The current annual program cost for scheduled GPT cleaning throughout the Shire is
$25,000. It is estimated that 80 tonnes of sediment is removed annually through this
process.
The current capital renewal program for stormwater assets is $550,000. These assets
consist of piped assets which include culverts, and structures which include pits, manholes,
field inlets / outlets, headwalls, Gross Pollutant Traps (GPTs) and other Water Sensitive
Design (WSUD) devices. The renewal program is based on condition assessments of these
stormwater assets and prioritises renewal activities as a result of asset failure and defect
detection.
In existing urban developments, there may be an opportunity to include in the capital
renewal program, upgrades to stormwater infrastructure (e.g. GPTs) based on risk to
receiving water quality, in addition to condition assessments.
It may also be possible to include stormwater infrastructure upgrades in the future
amendments of the Local Government Infrastructure Plan.
If achievable, these upgrades will potentially improve the ‘quality’ of stormwater runoff from
existing residential, commercial and industrial areas to receiving waters.
This approach may be supported by the State Government as ‘innovative and locally
appropriate solutions to urban stormwater management’ which mitigates urban diffuse
emissions to ensure EVs and WQOs are protected and enhanced (refer statutory activities in
Section 2).
Non-statutory responsibilities
With regard to rural activities within the Shire, the level of adoption of Best Management
Practices (BMP) by landholders to improve rural land management is largely unknown.
There are several not-for-profit incorporated community groups who provide extension
services to rural landholders which promote sustainable land management and
conservation. This service is often achieved through property visits, field days and
workshops which cover a range of farm management and production issues such as grazing
land management, soil health and fertilizer and chemical use (see table below for more
details).
These groups also support Council’s conservation programs, notably Land for Wildlife and
Voluntary Conservation Agreements which have a predominately rural focus.
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Council offers a level of support to these groups through grants funding.
Community Group Extension services
Country Noosa Promotes sustainable agriculture, horticulture and other rural
enterprises in the Noosa Hinterland through field days, workshops,
and social events to support and strengthen community cohesion.
The Country Noosa website connects interested people, allows them
to interact through a knowledge base and a marketplace, and links
them to the latest in rural news.
The website also provides a downloadable copy of the 1981 Noosa
Shire Handbook: An inventory of the Agricultural Resources and
Production of Noosa Shire Queensland - this handbook was used
by the officers of the Department of Primary Industries to assist them
in their planning of research and extension programs.
Mary River Catchment Promotes a common view of a sustainable and productive catchment.
Coordinating Partners with the Gympie District Beef Liaison Group, AgForce, the
Committee (MRCCC) Burnett Mary Regional Group, Department of Agriculture and Forestry
to deliver the Reef Water Quality Grants Program in the Mary River
catchment.
Works with interested graziers to implement improved land
management practices to reduce the amount of nutrients, chemical
and sediments leaving their farms and impacting on Reef Water
Quality.
The MRCCC website is a resource for the coordinating committee
(including multiple-sector representation) and rural landholders. The
website is a portal for information on projects, events and threatened
species recovery initiatives.
Noosa and District Promotes the value, protection and rehabilitation of the Noosa
Landcare Biosphere Reserve.
Encourages the adoption of best management practices and
sustainable land uses.
Assists in the preservation of water quality and ecosystem health in
the region.
Educates and raises awareness through community programs,
workshops and traineeships.
Provides a native plant nursery and environmental consultancy.
The N&DL website provides information on contract services, plant
sales, Waterwatch testing and volunteering opportunities.
Rural activities
Council does not currently offer extension services to rural landholders to improve rural land
management and protect the EVs of the Shire’s natural waters.
Therefore a greater level of support for the not-for-profit community groups mentioned
above, who have an interest and experience in providing this service, may be an appropriate
avenue for Council to do more to protect the water quality in rural areas.
These not-for-profit groups often deliver extension initiatives in conjunction with the Federal
and State governments, largely through regional bodies such as SEQ Catchments and the
Burnett-Mary Regional Body – the Reef Water Quality Grants Program is one such initiative.
There are synergies linking sustainable land management, the adoption of BMP for rural
activities, and Council’s conservation programs, notably the Land for Wildlife (LFW) Program
and the Voluntary Conservation Agreement (VCA) Program.
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In addition, many rural landholders who have land under production have also registered
their properties as LFW. Some of these landholders have taken land conservation one step
further and have applied a VCA to their land title. In most instances the LFW Program is the
catalyst for the adoption of VCAs.
Within the Noosa Shire there are over 300 rural properties registered as LFW and 20 rural
properties with a VCA. Currently the Council resources dedicated to LFW are minimal whilst
the VCAs (which incorporate a rebate to landholders) are funded via the Environment Levy.
Sustainable agriculture, conservation land management and water quality protection are not
mutually exclusive environmental outcomes.
Boosting support for the not-for-profit groups, as well as the LFW Program would help to
consolidate the extension work undertaken by these groups and could potentially be a
strategic investment in sustainable land management, biodiversity conservation and water
quality protectionthe protection of the EVs of natural waters throughout the Shire.
Healthy Waterways recently announced their intention to create a new entity with SEQ
Catchments which may also help deliver improved strategic on ground outcomes in rural
areas in partnership with Council and these not-for-profit community groups.
4. Modelling to inform waterways management
Noosa River Flood Study
Council has commissioned an upgrade and extension of the existing flood study of the
Noosa River incorporating predictive flood height, velocity and erosion forecasts.
The existing study was completed in 1995 and utilises a combination of RAFTS hydrological
modelling and MIKE11 hydraulic modelling.
The upgraded flood study will provide Council with a confident basis for ongoing planning
and decision making regarding land use planning, development assessment, disaster
management and waterway management.
The specific project objectives for the upgrade include:
developing an improved understanding of anticipated areas of inundation for existing
and future climate scenarios;
developing an understanding of anticipated channel shifts and sand erosion/deposition
for potential dredging, maintenance and construction activities; and
developing an understanding of flood flow velocity distributions within the waterway
and throughout the adjacent floodplains.
Council is expecting the updated flood model to incorporate best practice methods, the latest
modelling techniques and be prepared with accepted industry software applications that
reflect the nature of the catchment and river system and have a broad industry user base.
The ability for Noosa Council to administer the associated models beyond the completion of
the flood study upgrade is also an expected outcome.
Through upgrading the Noosa River Flood Study, Council is seeking to apply the findings of
the upgraded hydraulic model to investigate management strategies for shoreline erosion in
the lower river estuary.
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eWater Source Catchment Modelling
eWater Source is a predictive tool used to indicate the resilience of natural waters to absorb
more development while theoretically maintaining EVs and WQOs.
The tool has been built by collaborative industry and research development teams from
leading Australian universities and water industry organisations, with the help of significant
funding from the Australian Government.
The software provides a framework for modelling the amounts of water and contaminants
flowing through a catchment and into major rivers, wetlands, lakes, or estuaries.
eWater Source integrates an array of models, data and knowledge that can be used to
simulate how climate and catchment variables (rainfall, evaporation, land use, vegetation)
affect runoff, sediment and contaminants. The output can be used to offer clear scenarios
and options for making improvements in a catchment.
It allows users to answer a range of management questions, such as where to place on-
ground works to maximise water quality. It can predict the flow and constituent loads at any
location in any catchment over time. Scenarios can include actual or planned changes in
land use, land management, climate variability and climate change. For example, eWater
Source can be used to understand issues such as:
quantity and quality of rainfall-driven runoff and groundwater reaching streams in the
catchment under present conditions;
alterations made to quantity and quality of runoff by climate variability, different land
uses, or riverbank restoration – now, or in the future;
optimal locations for on-ground work to maximise water quality improvement;
impacts of bushfire, flood, drought, construction activity or water extractions on the
quality of receiving waters; and
the effect of land use change on water quality and quantity into receiving waters.
In the future, and with improved data input accuracy, it is anticipated that the eWater model
will be able to theoretically identify whether parts of Noosa River catchment are or are not
likely meet their EVs and WQOs over the long term, and whether any changes in upstream
land use practice scenarios, including for example retrofitting of (WSUD) or other offset
strategies will help.
The eWater model could apply predictive scenarios relating to the Shire’s industrial and
commercial areas, rural lands, unsealed rural roads and upgrades to existing stormwater
infrastructure.
Healthy Waterways will rely heavily on the eWater model for future annual River Health
Report Cards.
5. Potential Future Initiatives
1. Establishment of an inspection and educational program to check compliance of the
now non-ERA licensed businesses.
2. Establishment of an inspection and educational program to prevent sediment runoff
from building sites; runoff from car washes; backwashing pools and spas; cleaning and
painting roofs; and to prevent littering (including cigarette butts) particularly around
commercial areas.
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3. Inclusion in the capital renewal program prioritisation for stormwater assets, an
assessment of risk to receiving water quality as well as the current condition
assessment approach.
4. Inclusion of upgrades to the stormwater infrastructure in existing urban developments
in the future amendment of the Noosa Local Government Infrastructure Plan.
5. Consideration of increasing support for those community groups providing extension
services to rural landholders to improve the uptake of best management practices for
rural land management.
6. Consideration of increasing support for the Land for Wildlife (LFW) Program to
adequately service the conservation interests of rural landholders registered in the
Program.
7. Utilising the capabilities of the eWater Source Catchment Model to test scenarios
relating to future investment in green infrastructure within the Shire’s river catchments
to maintain EVs and WQOs.
Officers will develop these options (including costs) for consideration as part of the 2016/17
budget development process.
Previous Council Consideration
Ordinary Meeting 7 May 2015, Item 8, Page 7
That Council note the report by the Environment Officer to the Planning & Organisation
Committee Meeting dated 28 April 2015 and agree to a review of both Council and privately
owned Bioretention Basins with a focus on maintenance of those Bioretention Basins.
Finance & Risk
Nil
Consultation
External Consultation - Community & Stakeholder
Nil
Internal Consultation
Departments/Sections Consulted:
Chief Executive Officer X Community Services X Corporate Services
Executive Officer to the Mayor & CEO Community Facilities Financial Services
Executive Support Community Development ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property & Facilities
Waste & Environmental Health Revenue Services
Executive Office X Planning & Infrastructure
Community Engagement Building & Plumbing Services
Customer Service Civil Operations
Economic Development Infrastructure Planning & Design
Governance Planning & Environment
Human Resources Strategic Land Use Planning
Sustainability
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Attachment 1
Current monitoring activities underway in the Noosa LGA.
Statutory activities Details
Site specific monitoring The following developments were required to undertake water quality
relating to new residential monitoring for a period of time following completion of their development:
developments. Noosa Civic
Doonella Estate
Noosa Springs
RACV Resort (nee Noosa Sanctuary)
Water quality monitoring is no longer sought from new developments
because it did not facilitate for prevention of problems to water quality.
Financial efforts are now focused on ensuring any water quality treatment
measures within new developments are constructed and maintained as
required. This method allows for operation of the developments to be
consistent with the planned impacts to the receiving water quality. A
review of all Council bioretention basins has commenced and it has
shown that these bio basins have not been maintained. More detailed
assessments of the bio basins are now underway to facilitate for
adequate funding to be sourced in the next budget to rectify the basins
and ensure they operate as designed.
Operational specific Surface and groundwater monitoring undertaken quarterly to confirm that
monitoring relating to the the Landfill does not impact on the Environment Values (EVs) of
Eumundi Road landfill. receiving waters. Constituents that are monitored are indicators of
leachate or other chemical releases from the landfill.
Project specific Upstream and downstream monitoring is required during the operation of
monitoring relating to Environmentally Relevant Activities (ERA) i.e. dredging operations to
dredging operations or monitor for pollutants most likely to be generated from the activity. Other
other waterways related waterways related projects have to comply with State approvals and
projects. conditions in order to protect the EVs of the natural waters in Noosa
Shire.
Annual inspections of Council’s Environmental Health Officers (EHOs) inspect 9 businesses per
businesses with an year across the Shire to ensure compliance with their ERA license
Environmentally Relevant conditions. These include
Activity (ERA) license. - 3 boat maintenance/repair businesses;
- 1 metal recovery business;
- 1 surface coating business;
- 4 plastic product manufacturing businesses.
Complaint-driven Council’s EHOs investigate approximately 40 complaints per year relating
investigations of pollution to water quality including public health issues, contamination and
incidents accidents. Investigations often involve tracing back through the
stormwater network to the point source.
Seasonal monitoring for The program aims to ensure our popular river and ocean bathing
microbial pollution within beaches are bacterially safe for swimming. Council’s EHOs conducted
Noosa’s bathing reserves this program annually from 1994 to 2008. It was picked up again by the
(i.e. river and beach). Sunshine Coast Council during 2012-13. Monitoring involves taking water
samples on a regular basis during peak swimming seasons. Obtaining
laboratory test results for enterococci (bacterial indicator), investigating
catchment areas when very poor results are obtained. In worst case
scenarios, erecting public warning signs to avoid swimming near
stormwater outlets e.g. Noosa Heads Lions Par, Little Cove. This
monitoring minimizes the public health risks under the Public Health Act
2005.
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Upgrade of Noosa River The existing flood study was completed in 1995. This upgrade will
Flood model provide a confident basis for ongoing planning and decision making
regarding land use planning, development assessment, disaster
management and waterways management.
Specific objectives for the upgrade include developing an improved
understanding of:
- anticipated areas of inundation for existing and future climate
scenarios;
- anticipated channel shifts and sand erosion/deposition for potential
dredging, maintenance and construction activities; and
- flood flow velocity distributions within the waterway and throughout
the adjacent floodplains.
Council will also seek to apply the findings of the upgraded hydraulic
modeling (a component of the existing flood study) to investigate
management strategies for shoreline erosion in the lower estuary.
Non-statutory activities Details
Annual ecosystem health Healthy Waterways manages this program on behalf of Noosa Council
assessments of the and other local governments in South East Queensland.
Noosa River catchment The Noosa River catchment is regarded as a ‘reference’ catchment in
lakes and estuary (i.e. terms of ecosystem health for SE Qld.
Report Card). Since 2001, health grades for the Noosa River catchment has fluctuated
between an A (excellent condition) to a B (good condition). These
fluctuations are often linked to rainfall intensity and duration as a general
rule each assessment year. Freshwater streams have better health
ratings during a wet year, indicating a positive influence of high water
flows. In contrast, estuaries often have poorer grades in wet years, when
significant quantities of sediment and nutrients are washed down from
the upper catchment.
There are 5 freshwater and 17 estuarine monitoring sites assessed twice
per year. The indicators of ecosystem health used include nutrients
(nitrogen & phosphorus); habitat (quality of bed/banks streamside
vegetation); aquatic processes (rates of plant/algal growth); biota
(variety/health of fish & macro invertebrates); physical-chemical status
(oxygen availability, temperature, water clarity, salinity, acidity).
In 2015, Healthy Waterways introduced a new Waterway Benefits Rating
to the annual Report Card.
The Noosa River received an A- grade & 4.5 stars Waterway Benefit
Rating. The community rates their ability to use, and satisfaction with, the
waterways very highly. Excellent freshwater riparian and estuarine
habitats.
Monthly Waterwatch Noosa Waterwatch is a community based network of volunteers who
monitoring of Noosa and monitor local creeks and rivers on a monthly basis. The Program is
Mary River catchments. coordinated by Noosa and District Landcare and has been running for
over 10 years.
There are 40 volunteers collecting data on 45 sites across the Noosa
River and Mary River (i.e. Six Mile Creek) catchments. Hinterland
volunteers monitor 21 sites throughout Cooroy, Pomona and Kin Kin;
whilst the coastal volunteers monitor 24 sites throughout Noosa,
Peregian and Boreen Point. Aquatic macroinvertebrate or water bug
surveys are also conducted at selected sites or as requested by school
groups. Water quality indicators at each site are monitored and compared
to the recommended guidelines for healthy waterways.
Council has supported this program in the past as an educational
initiative through the Community Grants Program.
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Seagrass and mangrove This program was launched by the Noosa Integrated Catchment
monitoring in the Noosa Association (NICA) in 2006 and it is part of an international scientific
River. program initiated in Australia in 1998 called Seagrass Watch.
Approximately 15 sites in the lower estuary are assessed each year by
volunteers. Council supports this program through the Community Grants
Program & receives annual monitoring reports.
Frog monitoring The Mary River Catchment Coordinating Committee (MRCCC)
coordinate this program to determine the presence (or not) of threatened
frog species in riparian areas. The rare frog species surveyed included
the Giant Barred Frog, Cascade Tree Frog and the Tusked Frog.
Information from monitoring provides an indication of the quality of
stream habitat, enabling on-ground works to be targeted and threatened
species habitat to be protected and conserved.
Investigative monitoring This investigation was sparked by community concerns about the high
of high nitrogen nitrogen levels in Lake Cootharaba. The lake sediments contain a huge
concentrations in Lake pool of nitrogen which is released through sediment porewater mixing
Cootharaba (flagged as a and wind driven resuspension. The study took a closer look at how
result of the annual health sediments and nutrients are delivered to and cycled within the Lake.
assessments). Findings of the study revealed the conversion of in-sediment total organic
nitrogen (TN) to dissolved inorganic nitrogen (DIN) was the main driver of
elevated water column DIN in the lake. It also confirmed that the Upper
Noosa River delivers a higher volume but carries lower nutrient, sediment
and coliform loan than Kin Kin Creek. Because of the lake’s size position
in the catchment, it fulfils a range of ecosystem services that protect the
health of the Lower Noosa River. The basin acts as an efficient trap for t
sediment and pollutant inputs, and plays an important role in increasing
water residence time which allows for greater microbial processing of
pollutant loads. Whereas other catchments have dams, weirs or
impoundments, Noosa has Lake Cootharaba, and to a lesser extent Lake
Cooroibah, absorbing sediment and nutrient naturally, for free.
eWater Source eWater Source is a predictive tool used to indicate the resilience of
Catchment Modeling natural waters to absorb more development while theoretically
maintaining EVs and WQOs. The software provides a framework for
modelling the amounts of water and contaminants flowing through a
catchment and into major rivers, wetlands, lakes, or estuaries.
Scenarios can include actual or planned changes in land use, land
management, climate variability and climate change e.g. eWater Source
can be used to understand issues such as:
- quantity and quality of rainfall-driven runoff and groundwater
reaching streams in the catchment under present conditions;
- alterations made to quantity and quality of runoff by climate
variability, different land uses, or riverbank restoration – now, or in
the future;
- optimal locations for on-ground work to maximise water quality
improvement;
- impacts of bushfire, flood, drought, construction activity or water
extractions on the quality of receiving waters; and
- the effect of land use change on water quality and quantity into
receiving waters.
Healthy Waterways will rely heavily on the eWater model for future
annual River Health Report Cards.
Page 31 of 81
Section 32
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Page 32 of 81
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5 1 1 1 78 3 2771 2069 29 57 0 ySection 33
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
4 PROPOSED AUDIT OF ADVERTISING SIGNAGE
DOCUMENT INFORM AT ION
Author Manager, Planning & Environment, Kerri Coyle
Planning & Infrastructure Department
Index ECM /Subject / Signage Survey /Audit
Attachments Nil
EXECUTIVE SUMMARY
Not Applicable
RECOMMENDATION
That Council note the report by the Manager, Planning & Environment to the Planning &
Organisation Committee Meeting dated 2 February 2016 regarding a proposed audit of
advertising signage.
REPORT
1. Background
The character and feel of Noosa’s towns and villages is a significant influence on resident
and visitor perception of Noosa. Features such as human scale development; integration
with the natural landform and landscape; low key informal atmosphere; low stress traffic
environments; and high proportions of vegetated land compared to developed land all play a
key role in characterising Noosa Shire. This means that in Noosa, buildings are low rise of
predominantly 2 storeys, development is largely secondary to the natural environment,
natural landscapes are conserved and reinforced, roundabouts are preferred to traffic lights
and advertising signage is subdued.
These features are recognised and distinguish Noosa Shire from other parts of South East
Queensland. These features are incorporated into the provisions of The Noosa Plan, Local
Laws and Council policies and are key issues when assessing new development proposals.
However some development matters do not require an approval from Council before
proceeding, subject to meeting a prescribed set of requirements and are largely self-
regulated. One of these matters includes advertising devices and it is evident that the extent
of advertising signage throughout the Shire has increased over time, with some signage
erected in breach of The Noosa Plan and the Local Law.
Signs in Noosa should advertise a place of business or give directions and or information.
They should be architecturally attractive and be compatible with the character of the area
and not dominate streetscapes. Well designed and maintained signs which respect the scale
and character of the street do serve an important function and role. When signs do not relate
to the area, are excessive in size, numbers and feature large designs, they reflect poorly
upon the overall quality of the area and can detract from the function they are intended to
serve.
Page 33 of 81
Section 34
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
The Noosa Plan’s Advertising Devices Code seeks that:
Advertising devices complement and do not detract from the desirable characteristics
of the natural and built environment in which the advertising devices are exhibited;
Advertising devices are designed and integrated so as to minimise visual clutter;
Advertising devices do not detract from the visual amenity of the major road network
nor from the rural or residential amenity enjoyed by residents of and visitors to Noosa;
and
Advertising devices are safety constructed and secured and do not create a hazard.
This means neon lights, bunting, blind signs, moving signs, flashings signs, roof signs,
3-dimensional signs, signs with a sign face area exceeding 4m2 and any combination of
signs on one premise of more than 10m2 are generally not consistent with these outcomes
sought by The Noosa Plan. Similarly, real estate signage and A-frame signage is also limited
in size, placement and numbers by the Local Law.
Currently, one staff member undertakes some auditing of new advertising devices erected in
the Shire, although this is largely on an ad hoc basis, with no systematic checks being
undertaken. Any complaints received by Council are also addressed and since 2010
approximately 300 complaints have been received in relation to signage. Signage complaints
are mostly received from similar type businesses raising issue with the quantity of a
competitor’s sign and whether it is complying with the Noosa Plan and/or Local Law. Often
when auditing a new sign or addressing a complaint received, it is evident that some
business operators are unaware of the signage requirements and act on the basis of the
amount of signage erected by their neighbours or competitors in the area. However, some
businesses seek to attract business by erecting larger or a greater amount of signage,
creating an unfair advantage between businesses.
Since 1 January 2014 some excessive signage has been addressed but there is still a
significant amount of signage that is non-compliant, and in some areas the signage is
starting to dominate the streetscape. The photos below taken mid 2014 indicate how
signage can proliferate over the years if left unchecked.
Photo.1 A large amount of A frames, kites, 3 dimensional and pylon signs being used.
Page 34 of 81
Section 35
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Photo 2: - Three A frame signs being used for one tenancy on Hastings Street
Photo. 3 A large amount of signs used to advertise upcoming events on one wall.
Page 35 of 81
Section 36
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Photo 4. Proliferation of A Frame signs on Noosa Eumundi Road.
Photo 5: Noosaville car yard with “Wholesale” sign measuring approximately 18m²
Page 36 of 81
Section 37
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
While much of the non-compliant signage shown in the photos above has now been
addressed by the business operators, excessive signage continues to be erected by some
businesses. This creep of excessive signage is likely to be an ongoing problem and where
left unchecked is likely to significantly impact on the character and feel of Noosa’s towns and
villages over time.
2. Current Advertising Device Requirements
Advertising devices or signage is currently managed by The Noosa Plan and the Local
Laws, with signage primarily managed via the planning scheme’s Advertising Devices Code.
The Noosa Plan’s Advertising Device Code includes requirements for all signage on private
and public property that is not of a temporary nature such as pylon signs, roof signs, below
awning signs, window signs, signs on sports fields etc. Where signage complies with the
acceptable solutions of the Advertising Devices Code the sign is self-assessable and may be
erected with a development application to Council. An application for a Development Permit
for Operational Work is otherwise required to be lodged with Council where a sign does not
comply with the acceptable solutions of the Code.
The Local Law manages advertising devices not regulated by the planning scheme including
signage on road reserves or of a temporary nature such as A-Frames, Event Direction, Real
Estate and Garage Sale signs. Under the Local Law these types of signs do not require an
application to be lodged with Council provided the signs comply with identified criteria (i.e.
such as size, location, maximum number of size etc.).
3. Options for Regulating Advertising Devices
There are number of options for Council to regulate advertising devices into the future and
the following have been developed for consideration by Council. Officers will develop these
options further for consideration as part of the 2016/17 budget process.
Option 1: Do Nothing
Council officers could continue to regulate signage under the current Noosa Plan and Local
Law requirements addressing non-compliant signage on ad-hoc basis and as signage
complaints are received. However, this is likely to lead to a creep of excessive signage over
time.
Option 2. Educate, Audit & Compliance
Provide educational material on signage requirements to support businesses achieving
compliance with the signage requirements. This could include the development of an
information sheet for businesses and improved information on Council’s website.
Information could also be tailored to address representative organisations such as the
Chamber of Commerce and particular groups such real estate agents and car yards.
Distributing information sheets to local sign writers may also be useful in communicating
the signage requirements and reduce the extent of non-compliant signage erected.
Undertake an audit of all advertising devices to develop a database of all existing
advertising devices in the Shire; identifying compliant and non-compliant signage and
assist in ongoing monitoring of signage in the future. This audit is likely to provide useful
background data for future planning purposes, including the development of the next
planning scheme for Noosa Shire and review of current Local Laws, and in determining
the effectiveness of the current signage requirements.
Provide follow-up information and advice to operators where breaches of the signage
requirements are identified by the audit. This would take the form of a letter providing
information on the signage requirements, identification of the non-compliant signage and
options on how to address the breach of the signage requirements.
Page 37 of 81
Section 38
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Carry out enforcement of the signage requirements where education and negotiation has
been unsuccessful in achieving compliance with the signage requirements. Prior to
commencing any enforcement action, a number of opportunities would be provided to
the operator to discuss with officers what is required to comply with the signage
requirements and why the action is necessary and a reasonable time to address the
matter.
It is anticipated that these actions would take a minimum of 2 years to complete by one full
time officer and require input by other officers in the DA Planning team.
This option is likely to result in a significant improvement in the current situation and be
reasonably effective for some time, but in the long term if signage is not continuously
proactively regulated the creep of excessive signage is likely to continue.
Option 3. Ongoing Regulation and Amendment to Local Laws
All of the above actions outlined in Option 2.
To effectively regulate signage into the future it is anticipated that a 0.5EFT would be
required on an ongoing basis.
Re-introduce a registration process for signage under the Local Laws. This would
require amendment to the current Local Laws, take 3 to 6 months to complete, and could
be applied to signage currently regulated both by the Local Law and The Noosa Plan.
Amendment to the Local Law would require community consultation and be subject to
submissions and feedback from the community.
Prior to 2008 signage was more effectively regulated through a registration process under a
Local Law, wherein an annual fee was charged for signage on the basis of a sliding scale
fee (i.e. fee increased as the amount of signage increased), with some minor types of
signage excluded (i.e. such as signs for home-based businesses). This enabled Council to
maintain signage records for each business, including details of the number, size and
general description of signs, and conduct annual inspections. At the time over 450 signs
were registered, with the average cost per business for registration of signs being
approximately $200 per annum.
A legal opinion was recently provided by King and Company at no charge to Council as part
of Council’s LGAQ membership entitlements. The legal opinion provided outlined the legal
context and requirements should Council in the future wish to amend its Local Laws to
require the registration of signage within the Shire. The advice received confirms the Local
Laws cannot duplicate a development process under the Sustainable Planning Act 2009
(SPA) but that “…there is scope for Council to make a local law dealing with the ongoing use
and management of advertising devices that were installed pursuant to an approval given
under the SPA provided that the specific subject matter of the local law is not covered by
Council’s planning scheme…”. Further “…Council is entitled to make a local law that
requires a person responsible for the display of an advertising device (whether installed
pursuant to an approval under the SPA or Local Law No. 1) to apply to register their device
on a Council maintained register, on the basis the requirement appears to relate to ongoing
use, rather than development…”.
The advice received does caution that there are some limitations on what matters can be
included in the local laws, as compliance inspection activities must fall within the scope of
cost-recovery fees and relate to the local law requirements.
Option 3 is likely to be the most effective in the ongoing regulation of signage in the Shire
and address the creep of excessive signage into the future.
Page 38 of 81
Section 39
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Previous Council Consideration
Nil
Finance & Risk
To undertake an audit of all advertising devices in the Shire would require 1 full time officer
for 6 to 8 months at a cost of $29,547 to $39,397. The measuring tool has been costed at
$1,763.75 plus GST.
To complete all of the steps, the cost for 1 full time officer (level 3.1) would be $59,094 (plus
on costs) x 2 years.
These options will be presented to Council as part of the 2016/17 budget process.
Consultation
External Consultation - Community & Stakeholder
Prior to undertaking the audit, information would be sent out to all business owners advising
of the proposed audit and its purpose, and providing information on the current signage
requirements in Noosa.
Internal Consultation
Departments/Sections Consulted:
Chief Executive Officer Community Services x Corporate Services
Executive Officer to the Mayor & CEO Community Facilities x Financial Services
Executive Support Community Development ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property & Facilities
Waste & Environmental Health Revenue Services
Executive Office x Planning & Infrastructure
Community Engagement x Building & Plumbing Services
Customer Service Civil Operations
Economic Development x Infrastructure Planning & Design
Governance x Planning & Environment
Human Resources Strategic Land Use Planning
Sustainability
Page 39 of 81
Section 40
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
CORPORATE SERVICES DEPARTMENT REPORTS
5 CORPORATE SERVICES DEPARTMENT UPDATE - 2ND QUARTER 2015/16
DOCENT INFORM AT ION
Author Director Corporate Services, Michael Shave
Corporate Services
Index ECM/ Branch Management/ Corporate Services
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Director Corporate Services to the Planning &
Organisation Committee Meeting dated 2 February 2016 providing an update on operations
of the Corporate Services Department for the period 1 October 2015 to 31 December 2015.
REPORT
The adopted organisation structure includes the following sections under the Corporate
Services Department:
Financial Services;
Revenue Services;
ICT (including Records);
Procurement & Fleet; and
Property & Facilities.
Corporate Services primarily provides internal support to the other Council Departments,
with the exception of the Property team that deals primarily with land and property
management issues.
The following table provides a brief summary regarding recent achievements, current
priorities and items on the agenda moving forward for the Corporate Services Department.
Page 40 of 81
Section 41
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
CORPORATE SERVICES DEPARTMENT
SECTION RECENT ACHIEVEMENTS CURRENT PRIORITIES LOOKING AHEAD
Finance Audit planning for 2015/16 statements Loading of adopted asset Analysis of 2016/17 budget bids and
by Queensland Audit Office. components to reflect change in revision of long term financial
Assistance with internal audit review accounting standards. forecast.
of cash handling and waste Revaluation of other infrastructure Banking services tender process.
management. assets. Implementation of changes to
Review of corporate overhead Revision of the non-current asset accounting standards requiring
distribution model for service review. policy. reporting for related parties.
Budget system established and open December quarter budget review. Technology One CI anywhere
for 2016/17 budget development. Draft related parties disclosure implementation for supply chain and
guideline in preparation for financial modules.
implementation from 1 July 2016. Budget development for the branch.
Development of budget for 2016/17.
Preparation of tender specification for
banking services review.
Update of accounting manual and
review of policies.
Revenue Services Bi-annual pensioner verification Responding to customer queries Rates collection.
completed. resulting from issue of rates. Loading of new valuations from the
Provision of data and information for Prompt processing of agency Department of Natural Resources and
waste management internal audit. payments. Mines in February and modelling of
January rate levy issued. new figures for the budget.
Supplementary rate notices issued. Technology One CI anywhere
implementation for rates and property
module.
Page 41 of 81
Section 42
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
SECTION RECENT ACHIEVEMENTS CURRENT PRIORITIES LOOKING AHEAD
ICT Record keeping training delivered. Implementation of new mobile Planning migration from current
New training resources on the infringements system. mapping systems to new Technology
intranet. Development of digital strategy One mapping system.
Improvements to the Council website including ongoing improvements to Cloud based storage of user working
to simplify requests. the Council website and intranet. files.
Twenty old printers replaced. Implementation of Technology One Technology One business intelligence
Old Library public internet PCs HR CI anywhere modules. module implementation.
replaced. Implementation of Technology One Technology One Property and Rating
Email moved to Microsoft Office 365 Supply Chain and Financials CI CI anywhere module implementation.
reducing email costs and increasing anywhere modules. Further research and planning
size limits for email and mailboxes. Technology One Eplan module towards thin client potential for
Presentation to ECM users group of implementation. desktops.
TechnologyOne ECM product Support for mobility rollout for asset Investigation of Eservices changes by
roadmap. inspection program. Technology One.
Implementation of Technology One
bin register for new waste contract.
Budget development for the branch.
Procurement & Fleet Branch Plan actioned. Numerous procurement panel Leased vehicle replacement strategy
Procurement Reports constructed in arrangements ongoing either under ongoing.
conjunction with Technology One and development or under evaluation. Contract management and
audit recommendations. 2015/16 year fleet capital procurement training to be scheduled.
Electricity power factor correction replacement delivery ongoing. Finalisation of Hastings Street CCTV
work undertaken and completed at Ongoing support for capital works review.
four large Council sites. Savings to be delivery in conjunction with Budget development for the branch.
monitored monthly. Infrastructure Services.
Fleet Management, Unity Water and LG Vendor Panel Marketplace draft
Electricity reports provided to the strategy developed and timetable
Leadership Team for information. established.
Procurement support for Banking Services tender under
Infrastructure Services to deliver development in conjunction with
capital program. Gympie Regional Council and Local
Procurement manual updated. Buy.
SES vehicle purchased and waiting
fit-out.
Page 42 of 81
Section 43
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
SECTION RECENT ACHIEVEMENTS CURRENT PRIORITIES LOOKING AHEAD
Property & Facilities Reconciled and issued monthly water Property Service Review Investigation into vacant land asset
and sewerage on charge invoices to Renewal of expired community tenure holdings and opportunities.
community and commercial tenure arrangements. Development of formal approach for
holders. Noosa Sports Complex lease consideration of events and
Rifle Street land acquisitions for flood renewals. commercial and other activities on
mitigation works. Asset condition inspections. public land.
Franz land settlement. Capital projects delivery. Holiday Parks new management
Cooroy RV stopover operational. Footpath dining audit. agreements.
Holiday Parks business models and
strategic planning including North
Shore redevelopment.
Technology One CI anywhere
implementation for property module.
Budget development for the branch.
Page 43 of 81
Section 44
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Previous Council Consideration
Nil.
Finance & Risk
Nil.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
Nil.
Departments/Sections Consulted:
Chief Executive Officer Community Services X Corporate Services
Executive Officer to the Mayor & CEO Community Facilities X Financial Services
Executive Support Community Development X ICT
Libraries & Galleries X Procurement & Fleet
Local Laws X Property & Facilities
Waste & Environmental Health X Revenue Services
Executive Office Planning & Infrastructure
Community Engagement Building & Plumbing Services
Customer Service Civil Operations
Economic Development Infrastructure Planning & Design
Governance Planning & Environment
Human Resources Strategic Land Use Planning
Sustainability
Page 44 of 81
Section 45
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
6 2015-16 NATIONAL COMPETITION POLICY REFORM APPLICATION
DOCUMENT INFORM AT ION
Author Director Corporate Services, Michael Shave
Corporate Services Department
Index ECM/Subject/Financial Management/Accounting/National Competition
Policy
Attachments Nil
EXECUTIVE SUMMARY
Not Applicable
RECOMMENDATION
That Council note the report by the Director Corporate Services to the General Committee
Meeting dated 2 February 2016 and
A. Apply the Full Cost Pricing reform option to the Waste Management business activity
for the 2015/16 financial year in accordance with section 44(1)(b) of the Local
Government Act 2009; and
B. Apply the Code of Competitive Conduct to the Holiday Parks business activity for the
2015/16 financial year in accordance with section 47 of the Local Government Act
2009.
REPORT
Background
The Local Government Act 2009 requires Council to decide each financial year whether to
apply National Competition Policy (NCP) reform to its identified business activities.
Certain activities of Council are required to be identified as business activities if they trade in
goods and services that could potentially be delivered by a private sector firm for the
purposes of earning profits in the absence of Council’s involvement. They do not include the
non-business, non-profit activities of Council such as libraries, swimming pools, parks
maintenance etc.
The primary purpose for Councils to apply NCP reforms to its business activities is to assist
in removing anti-competitive conduct, encourage greater transparency in the operation of its
competitive activities and improve the allocation of Council’s limited resources.
A number of different reform options are provided under legislation for application to
identified business activities. Commercialisation or Full Cost pricing reforms are generally
applied to larger or financially significant business activities, whereas the Code of
Competitive Conduct is applied to the smaller or prescribed business activities.
The general premise to consider is that the larger the Council business activity the larger the
potential financial impact on the local economy and potential competitors, and hence greater
level of reform applied to ensure ongoing competitive neutrality.
Page 45 of 81
Section 46
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
1. Business Activity Classification
Expenditure thresholds are published each financial year by the Department of Local
Government, Community Recovery and Resilience, and Councils are required to determine
if any of their activities deemed competitive in nature are classified as either a significant
business activity based on the definition under the Local Government Regulation 2012, or a
prescribed or smaller business activity when implementing the Competitive Code of
Conduct. The announced expenditure thresholds applicable for the 2015/16 financial year
are as follows:
$9.2 million for significant business activities; and
$325,000 for Code of Competitive Conduct business activities.
2. Application to Noosa Identified Activities for 2015/16
Two of Council’s activities have been identified as competitive in nature that meet the criteria
and relevant threshold levels for identification as business activities. The activities that have
been identified and reform levels to apply (based on the estimated annualised budgeted
expenditure) are:
Business Activity Expenditure Reform Level
Waste Management $10.0 million Significant
Holiday Parks $2.2 million Code of Competitive Conduct
Note: annualised expenditure for significant activities includes total operating expenses less depreciation less
competitive neutrality costs plus interest and loan redemption. Expenditure for code of competitive conduct
activities includes total operating expenses plus interest.
3. Public Benefit Assessments
Section 46 of the Local Government Act 2009 requires that a public benefit assessment
(PBA) be undertaken for a new significant business activity. A PBA is an assessment of
whether the benefit to the public (in terms of service quality and cost) of applying competitive
neutrality in relation to a significant business activity outweighs the costs.
Council needs to undertake a PBA for the waste management business activity this financial
year. The PBA is currently in progress and is nearing finalisation.
Previous Council Consideration
Council previously adopted NCP reforms to the Waste Management and Holiday Parks
business activities consistent with those recommended in this report at its meeting on 25
September 2014.
Finance & Risk
Financing implications primarily revolve around administrative effort in ensuring ongoing
competitive neutrality compliance (i.e. budget preparation, reporting, full cost pricing
modelling).
Failure to appropriately review and apply competition reforms annually is a breach of the
Local Government Act 2009, and could also potentially result in competitive neutrality
complaints should appropriate adjustments not be incorporated into business activity pricing
decisions.
Page 46 of 81
Section 47
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Consultation
External Consultation - Community & Stakeholder
Nil
Internal Consultation
Nil
Departments/Sections Consulted:
Chief Executive Officer Community Services X Corporate Services
Executive Officer to the Mayor & CEO Community Facilities Financial Services
Executive Support Community Development ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property & Facilities
Waste & Environmental Health Revenue Services
Executive Office Planning & Infrastructure
Community Engagement Building & Plumbing Services
Customer Service Civil Operations
Economic Development Infrastructure Planning & Design
Governance Planning & Environment
Human Resources Strategic Land Use Planning
Sustainability
Page 47 of 81
Section 48
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
7 WASTE MANAGEMENT BUSINESS ACTIVITY PUBLIC BENEFIT ASSESSMENT
DOCUMENT INFORM AT ION
Author Director Corporate Services, Michael Shave
Corporate Services Department
Index ECM/ Subject/ Financial Management / Accounting/ National
Competition Policy
Attachments 1. Public Benefit Assessment Draft Report
(33 pages – provided separately to this agenda, 2 hard copies are
available in the Councillors Room)
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Director Corporate Services to the Planning &
Organisation Committee Meeting dated 2 February 2016 and
A. Approve the draft Public Benefit Assessment report for the purpose of public
consultation; and
B. Note that a report will be presented to a future Council meeting on the preferred
business model.
REPORT
Background
Following de-amalgamation Council resumed responsibility for the provision of waste
management services in the Noosa shire. The State Government de-amalgamation
legislation included provisions regarding Council businesses and the requirement to
undertake new public benefit assessments should they be considered financially significant.
Council’s waste management business meets the relevant expenditure threshold to be
considered financially significant (with full cost pricing reform still applied to the business
activity).
Whilst Council has questioned the cost benefit to the community of undertaking a further
PBA (given the recent PBA undertaken by the Sunshine Coast Regional Council in 2010),
the state government advised it was still required. As such Council was required to
undertake a PBA of the waste management business activity to determine the most
appropriate business structure under National Competition Policy (NCP) reforms. The reform
options under consideration include:
1. The business continues with Full Cost Pricing (FCP) reform; or
2. The business becomes a Commercialised Business Unit (CBU).
The objective of the PBA is to assess whether the benefit to the Noosa community (in terms
of service quality and cost) of applying the competitive neutrality principle outweighs the
associated costs. Under the competitive neutrality principle, an entity that is conducting a
business activity in competition with the private sector should not enjoy a net advantage over
competitors only because the entity is in the public sector.
Page 48 of 81
Section 49
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
PBA Process
There are old guidelines released by the State Government required to be followed with
respect to undertaking PBAs. The guidelines have been complied with as part of this
process and resulting reporting outputs.
Copies of the draft report (Attachment 1) have been provided in hard copy in the Councillors’
room. The draft recommendation in the report is to continue with the FCP business model
currently applied.
The next stage of the process is to publish the draft report for public comment, consider any
comments that may be received and then provide a further report back to Council
recommending the final preferred business model.
Previous Council Consideration
Nil
Finance & Risk
Council has a legislative requirement to undertake the PBA and apply NCP reform to its
nominated business activities.
Consultation
External Consultation - Community & Stakeholder
External consultation has occurred as part of the PBA via publishing of an information paper
on Council’s website requesting comments and feedback. Only one response was received
from a member of the community that recommended continuing with the current business
model.
Internal Consultation
Manager Waste and Environment al Health
Director Community Services
Chief Executive Officer
Community Engagement
Departments/Sections Consulted:
x Chief Executive Officer x Community Services x Corporate Services
Executive Officer to the Mayor & CEO Community Facilities Financial Services
Executive Support Community Development ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property & Facilities
x Waste & Environmental Health Revenue Services
Executive Office Planning & Infrastructure
x Community Engagement Building & Plumbing Services
Customer Service Civil Operations
Economic Development Infrastructure Planning & Design
Governance Planning & Environment
Human Resources Strategic Land Use Planning
Sustainability
Page 49 of 81
Section 50
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Revenue Services
8 JANUARY 2016 RATE LEVY
DOCUMENT INFORM AT ION
Author Manager, Revenue Services, Kellie Seeleither
Corporate Services Department
Index ECM Rates Management/Rateable Services
Attachments Nil
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Manager Revenue Services to the Planning &
Organisation Committee Meeting dated 2 February 2016 providing an overview of the
January 2016 Rate Levy.
REPORT
This report provides Council with a summary of the January rate levy.
1. Levy Summary
Rate notices were issued on the 19 January, with a due date of the 19 February. The gross
amount of the levy was $34.66 million, which comprised of $31.82 million of Council rates
and charges, and $2.84 million for the State Emergency Management Levy. Between July
and January the net decrease in rateable properties was 86, as continued slow growth was
insufficient to offset the amalgamation of 140 properties at 94 Noosa Drive.
Rateable Valuation
Levy/Charge Amount # Properties
Or # Services
General Rates $22.78 million 30,041 $7.6 billion
Separate Charges
Environment Levy $0.9 million 30,041 30,041
Public Transport Levy $0.3 million 30,041 30,041
Heritage Levy $0.07 million 30,041 30,041
Special Rates and Charges
Tourism Levy $1.311 million 5,747 $1.38 billion
Noosa Main Beach Maintenance $0.271 million 1,902 $591 million
Hastings St Precinct Maintenance $0.170 million 1,902 $591 million
Hastings Street Safety Levy $0.08 million 834 834
Rural Fire Levy $0.08 million 6,217 6,217
Noosa Junction Levy $0.045 million 156 $39.4 million
Noosa Waters Lock & Weir Levy $0.04 million 591 $384 million
Noosa Waters Canal Maint Levy $0.01 million 591 $384 million
North Shore Electricity Charge $0.02 million 26 29
Utility Charges
Page 50 of 81
Section 51
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Rateable Valuation
Levy/Charge Amount # Properties
Or # Services
Waste Management Charges $5.6 million 28,838 32,879
Holding Tank Charges $0.05 million 75 75
Backflow Device
$0.084 million 1,472 3,998
Registration Fees
Emergency Management, Fire
$2.84 million 30,225 30,250
and Rescue Levy (EMFRL)
1. General Rate Details by Category
# Rateable # Properties
General Rate Category Amount
Properties Valuation on Minimum
1 - Rural & Agricultural 230 $51,123,000 $151,704 137
2 – Commercial
890 $66,187,333 $466,745 822
valued up to $175,000
3 – Commercial
410 $110,818,663 $378,276 40
valued $175,001 - $400,000
4 – Commercial valued over
236 $224,036,201 $759,136 13
$400,000
5 – Extractive (not in Cat. 31) 12 $2,612,670 $14,957 9
6 – Residential PPR
11,544 $2,071,556,369 $6,040,526 10,471
valued up to $280,000
7 – Residential PPR
2,124 $717,683,863 $1,446,408 695
valued $280,001 - $450,000
8 – Residential PPR
368 $183,614,966 $366,174 52
valued $450,001 - $550,000
9 – Residential PPR
318 $205,572,060 $404,145 31
valued $550,001 - $700,000
10 – Residential PPR
235 $177,305,178 $338,597 150
valued $700,001 - $800,000
11 – Residential PPR
130 $110,989,000 $204,284 79
valued $800,001 - $920,000
12 – Residential PPR
99 $100,036,750 $177,242 40
valued $920,001 - $1,100,000
13 – Residential PPR
64 $79,137,500 $130,337 43
valued $1,100,001 - $1,400,000
14 – Residential PPR
92 $165,650,000 $260,768 15
valued $1,400,001 - $2,500,000
15 – Residential PPR
20 $59,600,000 $90,542 11
valued over $2,500,000
16 – Residential Not PPR
4,547 $944,912,815 $3,016,472 3,381
valued up to $420,000
17 – Residential Not PPR
261 $119,945,704 $295,216 80
valued $420,001 - $500,000
18 – Residential Not PPR
496 $250,145,616 $606,461 41
valued $500,001 - $750,000
19 – Residential NPPR
493 $645,735,414 $1,555,029 32
valued over $750,000
20 – Vacant Land > $1M and
2 13 $30,095,000 $126,264 -
area more than 1,500m
21 – Pump Stations, Stock Grazing
Permits and garages/small lots with 2 $45,128 $188.61 1
2
an area less than 20m
22 – Vacant Land subject to
92 $39,991,000 $50,168 -
developers concession
23 – Retirement Villages and 10 $17,060,000 $57,671 -
Page 51 of 81
Section 52
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
# Rateable # Properties
General Rate Category Amount
Properties Valuation on Minimum
Nursing Homes
24 – Shopping centre - gross floor
2 6 $18,710,000 $94,897 -
area between 2,500 & 10,000m
25 – Shopping centre - gross floor
2 1 $25,000,000 $173,963 -
area greater than 10,000m
26 – Shopping centre - gross floor
2 4 $5,926,952 $22,940 -
area between 1,000 & 2,500m
27 – High Rise Units Not PPR 219 $16,768,660 $234,446 200
28 – High Rise Units PPR 3 $1,162,962 $5,313 -
29 – Low Rise Units Not PPR 5,519 $931,750,334 $4,284,191 3,449
30 – Low Rise Units PPR 1,702 $231,868,935 $1,025,960 1,151
31 – Extractive Industries Quarries 1 $335,000 $1,699 -
Total 30,141 $7,605,377,073 $22,780,720 20,943
2. Rate Concessions
Details of the Council pensioner concessions granted on the January Levy are set out below.
Maximum Rebate
Type of Council Concession # Properties Amount
(1/2 year)
Maximum/Sole Owner $115.00 1,168 $137,195
Maximum/Joint Owners $ 90.00 1,183 $102,235
Not Maximum/Sole Owner $57.50 676 $40,308
Not Maximum/Joint Owners $32.50 1,080 $34,005
Total 4,107 $313,743
In addition to the pensioner concessions Council allowed general rate concessions on 49
properties totalling $56,795.
Details of the pensioner concessions funded by the State Government are as follows:-
State Government Rebates # Properties Amount
General Rates & Charges 4,400 $432,793
State Emergency Management Levy 4,400 $ 68,777
3. Electronic Delivery Option
As postage costs increased significantly as at 1 January 2016 we have been encouraging
residents to have their rate notice e-mailed. When the levy was issued 2,053 properties, or
6.6% of the total notices issued, were set up for electronic delivery. In the week following
the issue date we have received an additional 100 requests, with many people taking
advantage of the online registration form on our website.
Previous Council Consideration
Nil
Page 52 of 81
Section 53
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Finance & Risk
There are no properties where the outstanding rates and charges are close to the rateable
value of the land, consequently there is no risk of any rates and charges being written off as
bad debts at this time.
Consultation
External Consultation - Community & Stakeholder
Nil
Internal Consultation
Director Corporate Services
Departments/Sections Consulted:
Chief Executive Officer Community Services x Corporate Services
Executive Officer to the Mayor & CEO Community Facilities Financial Services
Executive Support Community Development ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property & Facilities
Waste & Environmental Health x Revenue Services
Executive Office Planning & Infrastructure
Community Engagement Building & Plumbing Services
Customer Service Civil Operations
Economic Development Infrastructure Planning & Design
Governance Planning & Environment
Human Resources Strategic Land Use Planning
Sustainability
Page 53 of 81
Section 54
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
EXECUTIVE OFFICE REPORTS
9 EXECUTIVE OFFICE DEPARTMENT UPDATE - 2ND QUARTER 2015/16
DOCUMENT INFORM AT ION
Author Executive Manager, Debra Iezzi
Executive Office
Index ECM/Branch Management/Internal Department Meetings/Executive
Office
Attachments Nil
EXECUTIVE SUMMARY
Not applicable
RECOMMENDATION
That Council note the report by the Executive Manager to the Planning & Organisation
Committee Meeting dated 2 February 2016 providing an update on operations of the
Executive Office for the period 1 October 2015 to 31 December 2015.
REPORT
The purpose of this report is to inform Council of the progress of various initiatives and
programs of the Executive Office which includes the following functions:
Human Resources
Community Engagement
Economic Development Officer
Sustainability Officer
Customer Service
Governance
Executive Office Support
The following table provides an update on the activities undertaken in the Executive Office
during the period 1 October to 31 December 2015.
Page 54 of 81
Section 55
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
EXECUTIVE OFFICE
SECTION RECENT ACHIEVEMENTS CURRENT PRIORITIES LOOKING AHEAD
Human Resources Progressive implementation of MY Implement of the 2015/16 training Improving WH&S management,
HR online employee service portal program processes and practices, further
(on line leave applications etc.) Progressive implementation of T1 HR development of management plans
Step into Spring Challenge, 100 staff modules with a focus on My HR, skills Implement leadership development
members participated. This module, forms, timesheets and programme
successful programme was won by performance appraisal HR services review (later 2016)
the Depot Misfits, second place was Progressive review of HR Policies and Develop a framework for workforce
the Respite Centre Sweet Souls- this procedures planning for the organisation
fun and engaging event was Development of Payroll BCP Finalise implementation of T1 HR
successful in bringing together staff Finalise management actions modules
and improved awareness of the resulting from internal audit of payroll Co-ordinate Learning and
importance of regular exercise to Recruitment of WH&S Advisor Development needs for 2016-17
living an enjoyable life Improve administrative processes and budget process
Completed the process for recruiting actions associated with WH&S Implement new performance
and engaging trainees with 2 system-focus areas include risk management HR module in T1
Trainees and one apprentice assessments, incidents, hazard
st
commence 1 February inspections, rectification action plans,
Progression of Pat on the Back licencing and training requirements
recognition scheme for staff. Prepare for the implementation of the
Presentation of brief to the leadership new performance management HR
team will be delivered in Early module in T1
February
Work experience placements are
ongoing in engineering, town
planning, libraries and Botanical
Gardens
Work for the Dole process incl.
project identification and staffing
needs completed and we are
investigating another current options
for participants
Commenced further drafting of HR
policies and procedures.
Page 55 of 81
Section 56
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
SECTION RECENT ACHIEVEMENTS CURRENT PRIORITIES LOOKING AHEAD
Human Resources Commenced process for recruitment
(cont.) of WH&S Advisor
Recruitment of new HR Manager
Finalised December 2015
Engagement of additional temporary
WH&S Advisor given resignation of
previous WH&S Advisor in
September
Review and updating of WH&S
incident reports, hazard inspections
training and general records
Leadership development
Preparation of Draft Payroll BCP
Community Co-ordinate Council’s second Continue community engagement and Completion of digital strategy website
Engagement community jury. YourSay Noosa support for the project
Provided project and on-the-ground Rufous Street Precinct consultation Training more staff in use of Your Say
support to the Waste Department in Complete Council website content Noosa tools
delivering Council’s Toward Zero review and replace remaining Finalise IAP2 training – engagement
Waste initiative, including traditional-style landing pages with essentials for more staff as required
coordination of educational material, new tile-format pages Effective continuing communications
and media material, and assistance Provide media, community of Community Jury 1
at shopping centre pop-up stalls engagement and YourSay Noosa recommendations adopted and
Oversaw the introduction of support for the Noosa Transport implemented by Council.
Boomerang bags for use by staff at Strategy development project Report to council on Community Jury
Council sites to support the reduction Continue working with ICT and 2 outcomes.
of plastic bag waste - a goal of respective departments to improve
Council’s Towards Zero Waste Council’s website functionality and
initiative and a community campaign content
Audited more than 40 Council forms Continue progressing, with ICT, the
to identify new online service or e- greater use of online forms to
requests opportunities for Council’s increase website functionality for
website customers/ratepayers
Page 56 of 81
Section 57
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
SECTION RECENT ACHIEVEMENTS CURRENT PRIORITIES LOOKING AHEAD
Community Provided the Environment Continue working with Waste
Engagement (cont.) Department with community Department on Towards Zero Waste
engagement, YourSay Noosa and long-term education and behaviour
media support to finalise the Wallace change initiatives
Park Flying Fox Management Plan Keep the community informed as to
community consultation progress with Council’s advancement
Provided community engagement, of Noosa River management
YourSay Noosa and media support responsibilities following community
for the Carbon Reduction and Energy jury 2
Efficiency Plan consultation Continue to increase Council’s social
media reach
Continue to expand Council’s image
library
Arrange IAP2 secondary module
training for selected staff who have
previously undertaken base training
Continue to provide media with
information relating to Council
decisions, community engagement
projects and other business.
Work with ICT to develop a digital
plan/strategy to further improve
Council’s digital presence
Complete all landing pages and
content review of website
Review of community jury trial project
and its value as a community
engagement tool
Page 57 of 81
Section 58
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
SECTION RECENT ACHIEVEMENTS CURRENT PRIORITIES LOOKING AHEAD
Economic Council adopted the Noosa Shire Prepare an Implementation Plan for Conduct a Networking Event to
Development Local Economic Plan at its OM of 17 the Noosa Shire Local Economic introduce the Local Economic Plan, a
Dec Plan new business assistance tool and
provide introductions to agencies,
programs and services to assist
businesses develop and/or grow.
Commence planning and
implementation for priority 1 projects
in the Local Economic Plan
Develop budget PMI’s for priority 1
projects to be implemented in the
2016-17 financial year.
Sustainability Project Initial community consultation Analysis of public feedback and Finalise draft plan and undertake
Officer undertaken on Have Your Say preparation of draft plan. further consultation with Council
(note 50% allocated to seeking comments on focus areas,
sustainability, 50% to how to reduce emissions and
waste) improved energy use
Meeting of peer review group
Customer Service CSO cross training undertaken with a Cross training of CSOs into other Cross training of CSOs into other
ride along on the rubbish trucks to areas for their development areas for their development
understand the service provided Development of Customer service Finalise development of BCP
better was well received and the team BCP
gained some valued insight. Preparing for busy rating period (Jan
Improve on line requests with the and Feb will be very busy for the CS
customer lodging requests online now team)
receiving an email with their request Continual review and improvement of
confirmation once the e-request has customer service processes including
been processed and allocated to an online enhancements to streamline
area. processes for staff and customers
Purchased team uniforms and positive
feedback received from internal and
external customers, team moral lifted.
Page 58 of 81
Section 59
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
SECTION RECENT ACHIEVEMENTS CURRENT PRIORITIES LOOKING AHEAD
Governance Finalised and published Council’s Continue to co-ordinate development Undertake a review of Council’s
Annual Report for 2014-15 on of Payroll BCP, Customer Service Complaints Management Framework
Council’s website BCP, Waste Recovery BCP and and Administrative Action Complaints
Finalised annual review of Council’s Council Buildings and Facilities BCP Policy
compliance against the Local with relevant operational managers Development of Public Interest
Government Act/Regulation utilising Support operational areas with third Disclosure and Fraud and Corruption
checklists as provided by the quarter operational risk reviews in Control training for relevant staff
Department of Infrastructure, Local accordance with Council’s Risk within the organisation
Government and Planning Reporting Framework Assist Council’s Audit and Risk
Coordinated onsite internal audit Coordination of draft agenda and Working Team with coordinating
testing of Council’s Cash Handling preparation of Governance and Risk management responses and
Processes and Council’s Waste related documents and reports for implementation of recommendations
System Charges and Reconciliation, Council’s Audit and Risk Committee contained in Cash Handling and
which was undertaken by Crowe Meeting of 5 Feb 2016 Waste Charges internal audit reports
Horwath in December Undertake review of Council’s Co-ordinate the completion of
Finalised Council’s Master Business Governance Framework outstanding operational BCP’s for
Continuity Plan and Council’s ICT review by the Leadership Team and
BCP in conjunction with the commence testing program.
Leadership Team and ICT Manager
Finalised Council’s Fraud and
Corruption Control Plan
Updated Council’s Governance
related public internet pages
Facilitated the Leadership Team’s
Strategic Risk Review held in
December
Page 59 of 81
Section 60
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
SECTION RECENT ACHIEVEMENTS CURRENT PRIORITIES LOOKING AHEAD
Executive Officer Cooroy RV Stopover works Preparation of brief and tender Tender evaluation and commissioning
(Special Projects) completed and site opened for use 10 documents for multi-disciplinary of multi-disciplinary consultancy to
December, 2015 consultancy to undertake undertake investigations, analysis of
Obtained Council direction on investigations, analysis of options and options and conceptual planning for
approach to various land tenure conceptual planning for redevelopment and future expansion
matters on Noosa North Shore. redevelopment and future expansion of NNS Campground
Council resolution 17 December, of NNS Campground Initiate discussions with various State
2015 Preparation of Project Briefs for agencies to implement decisions on
Obtained Council direction and capital works funding requirements for various land tenure matters on Noosa
funding approval for multi-disciplinary NNS Campground redevelopment North Shore. The processes related
consultancy to undertake Submissions for BR3 Review to these matters are complex and
investigations, analysis of options and Notification to various agencies of involve numerous agencies. Will take
conceptual planning for Council decision and development of a number of years to finalise
redevelopment and future expansion action plan for implementation of Review Service Review process and
of NNS Campground. Council Council decision on various tenure methodology to determine if
th
resolution 17 December, 2015 changes on Noosa North Shore improvements required in advance of
Continued work in coordinating and Mentoring and preparation for LGMA 2016/17 review process
overview of various Service Reviews Team Challenge group for March Mapping of council services as part of
Input to Electoral Commission 2016 team challenge (staff training corporate planning/operational
Queensland on location of polling initiative) planning processes for new Council
booths for March 2016 local Reviewed implementation of actions Prepare MCU for Kin Kin
government elections and from previous Service Reviews. Sportsground to formalise the use of
requirements for pre-polling Finalise work in coordinating and the site as an RV Stopover (links with
Developed Fact Sheet on Election overview of various Service Reviews Property & Facilities Branch
Signage for local government election to allow Steering Committee to review community lease renewal for this site)
candidates reports and determine recommended Mentoring and preparation for LGMA
Assisted Community Development actions Team Challenge group for March
with analysis and review of options 2016 team challenge (staff training
for operational grants program initiative)
Page 60 of 81
Section 61
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Previous Council Consideration
Nil
Finance & Risk
Nil
Consultation
External Consultation - Community & Stakeholder
Nil
Internal Consultation
The supervisors of the various functions of the Executive Office have been consulted in the
preparation of this report.
Departments/Sections Consulted:
Chief Executive Officer Community Services Corporate Services
Executive Officer to the Mayor & CEO Community Facilities Financial Services
Executive Support Community Development ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property & Facilities
Waste & Environmental Health Revenue Services
x Executive Office Planning & Infrastructure
x Community Engagement Building & Plumbing Services
x Customer Service Civil Operations
x Economic Development Infrastructure Planning & Design
x Governance Planning & Environment
x Human Resources Strategic Land Use Planning
Sustainability
Page 61 of 81
Section 62
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
10 OPERATIONAL PLAN PROGRESS REPORT -2ND QUARTER 2015-16
DOCUMENT INFORM AT ION
Author Chief Executive Officer, Brett de Chastel
Executive Office
Index ECM/ Subject/ Corporate Planning
Attachments 1. Operational Plan Progress
2. Key Performance Indicators
EXECUTIVE SUMMARY
Not applicable.
RECOMMENDATION
That Council note the report by the Chief Executive Officer to the Planning & Organisation
Committee Meeting dated 2 February 2016 providing an update on progress with the
implementation of the Operational Plan to 31 December 2015 and details of Council’s Key
Performance Indicators.
REPORT
This report is in two parts. The first part provides Council with an overview of progress in
implementing the annual Operational Plan. The second part focuses on the Key
Performance Indicators (KPIs) which are reported to Council on a quarterly basis.
This report relates to the second quarter of the 2015/16 financial year.
1. OPERATIONAL PLAN UPDATE
For 2015/16, the Council adopted a new style of Operational Plan. Now, only the major
initiatives are included in the Operational Plan with the day to day “business as usual”
activities included in Branch Plans.
The Branch Plans have all been completed and are being used by Managers to deal with
day to day activities. They are proving to be an effective tool for ensuring that all of the
“business as usual” activities are undertaken and that any minor projects are followed
through.
What this means in practice is that the CEO quarterly reports to Council on progress with the
Operational Plan now purely focus on the most important projects being undertaken by
Council. Details of each Operational Plan project is set out in Attachment 1 with an
assessment of whether the issue in completed, on target or behind schedule. Comments
are also provided for the information of Councillors about the status of each issue. It is
important to note that the comments and assessment of the Operational Plan projects in the
attachment are “as at 31 December” i.e. the end of the second quarter.
The table following highlights some specific Operational Plan issues.
Page 62 of 81
Section 63
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Initiative Comment
Electric Bus Trial We have successfully terminated the contract with
the original supplier who could not deliver their new
electric buses on schedule. Translink have been
kept in the loop and are in agreement with our
proposed course of action. Updated EOIs have been
prepared to assist in sourcing new Electric Buses.
The trial is now scheduled to begin in late 2016. It is
disappointing that the trial will be delayed due to non-
performance by the original supplier but with ongoing
technology developments, it may be a blessing in
disguise with newer technology now available.
Local Economic Plan The Noosa Local Economic Plan was adopted in
December 2015 and a report on implementation is
being reported to the February round of Council
meetings.
New Planning Scheme The CEO has appointed an experienced Project
Manager who will have oversight of the new Planning
Scheme development. They commence in February.
Dr Pages Road Culvert strengthening on Kinmond Creek Road has
been undertaken. With fine weather the project is
slightly ahead of schedule.
Workplace Health and Safety There is still a considerable amount of work to be
done on WH&S. See also comments in the KPI
section of this report. This is a major priority for
management.
Asset Management The first eight high level Asset Management Plans
have been adopted by Council. The review of our
Asset Management Framework, Capability and
Resource requirements has commenced with the
consultants on site this week working with key staff.
2. KEY PERFORMANCE INDICATORS
As Council would be aware, KPIs were first developed for our organisation at the beginning
of 2014/15. Approximately 30 management KPIs were developed and these are reviewed
on a monthly basis by the Leadership Team. Approximately 15 of those KPIs are reported to
Council on a quarterly basis. They are also reported to the Audit & Risk Committee in detail
at each Audit & Risk Committee meeting.
As far as the CEO is aware, we are one of the few Councils in Queensland to make this KPI
information available to the public via “non-confidential” reports. The KPIs are included in
Attachment 2.
Page 63 of 81
Section 64
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
The key issues arising from an assessment of the KPIs for the first quarter are as follows:
Our People
In relation to WH&S, our performance is still not up to scratch. We are focusing on our
WH&S policies, systems and procedures which are still a work in progress. The
Executive Manager and our new HR Manager have WH&S as their highest priority. A
new WH&S Advisor has been appointed to commence in February.
The average duration of time lost due to injury is very high compared to other like
Councils. It is also higher than last year. This is reflective of an older workforce where
injuries can sometimes take longer to recover.
Our WH&S scheme rate is increasing but is still lower than other Councils in category
D (similar Councils to Noosa Council). The best performing Council in that category
has a scheme rate of 0.905% while the worst is 2.083%. Our scheme rate increased
from 1.242% to 1.366% (as a percentage of total wages).
Personal leave taken is continuing to be monitored closely and has shown significant
improvement since this time last year. It is more than 50% lower than 12 months ago
as can be seen from the year on year comparison.
We have changed the KPI measuring annual leave to focus on “Accrued Annual Leave
Weeks (median)” but we also monitor the number of staff who have excess (over 8
weeks) annual leave weeks accumulated. We have made a concerted effort to reduce
the number of staff with over 8 weeks annual leave but progress has been slow.
There are still 27 staff with more than 8 weeks of annual leave (down from 31 at 30
September) reflecting some work areas where there has been high workloads over the
last 2 years (e.g. Finance).
Our staff turnover rate remains very low compared to other Councils.
Our Customers
The total number of customer requests received by Council remains on a slight upward
trend in the long term with slightly more customer requests per month in November
and December than at the corresponding time last year.
Council will recall that in previous KPI reports, the level of sign off of completed CRMs
(customer request management system) was quite low. More work has been done at
the management level in “drilling down” within the overall statistics. This has seen our
reporting and closing out of requests improve significantly in the October to December
period.
The average wait time for our customers when phoning Council continues to improve
over time and our month to month performance is better than last year. However there
continues to be some months where the target of an average of 1 minute is exceeded
(December). Our frontline customer service staff continue to provide exceptionally
good service.
Customer indicators for processing times for various types of development applications
have remained relatively constant over the 3 month period. On average, 80% of all
applications are processed within statutory timeframes.
The average time to process plumbing applications has risen over the last 5 months
but is still almost 50% better than the statutory deadlines. This rise reflects the
additional work undertake by the plumbers to service Council facilities such as public
toilets and beach showers.
Page 64 of 81
Section 65
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Our Finances
Our financial KPIs measure solvency, investment performance and outstanding rates.
All of these KPIs continue to be on track.
Council receives a financial performance report at the end of each month which
provides a more detailed analysis of Council’s financial position. Council receives a
detailed report on capital works progress every 3 months.
Our Systems and Processes
We have a focus on improving our systems to allow more online transactions to enable
our community to have 24/7 access to various services. In relation to online
payments, the KPI shows an increasing trend on a month by month comparison to last
year. Online payments tend to spike during rate periods, dog registration renewals etc
but over the longer term, it is becoming a more popular payment option.
However, requests for services which are lodged online (as a percentage of total
requests) are still quite low. Currently, only around 14% of customer requests are
lodged online. It would be good to increase this to 40% over the next year or two.
Some changes to online forms, layout etc have already been made to make the
process more customer friendly. The CEO has also recently established a staff
working group focusing on building a “digital culture” which focuses on a range of
digital issues including our website, more online service, automation of transactions
etc.
Previous Council Consideration
Nil.
Finance & Risk
Nil.
Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
The details of each of the Operational Plan activities have been provided by relevant
Departments.
Departments/Sections Consulted:
X Chief Executive Officer X Community Services X Corporate Services
Executive Officer to the Mayor & CEO Community Facilities Financial Services
X Executive Support Community Development ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property & Facilities
Waste & Environmental Health Revenue Services
X Executive Office X Planning & Infrastructure
Community Engagement Building & Plumbing Services
Customer Service Civil Operations
Economic Development Infrastructure Planning & Design
Governance Planning & Environment
Human Resources Strategic Land Use Planning
Sustainability
Page 65 of 81
Section 66
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Attachment 1
Page 66 of 81
Attachment 1
OPERATIONAL PLAN 2015-16 PROGRESS REPORT Quarter 2: 1 October 2015 - 31 December 2015
WORKING IN PARTNERSHIP WITH OUR COMMUNITY
No. Project Responsibility Uy ete F 1 Be 1c)
1 Planning and design of Rufous Street Project Director Community Services Draft Master Plan discussed with key stakeholders at the community meeting on Ontrack ©
10 December. Architect and Town Planner engaged to finalise the Master Plan
and develop MCU application.
2. Planning and delivery of the Floating Land exhibition Gallery Director Floating Land 2015 festival delivered 29 August - 18 October. Completed @
3 Community Jury - second topic Community Engagement Manager Second Community Jury completed; Report to Council completed; Council On track @
decision to be taken January 14, 2016; and Juror Mayoral Reception scheduled
for February 2016.
4 Undertake studies for development of new Planning Scheme Principal Strategic Planner A number of planning studies are underway. Briefs being developed for the On track @
remaining planning studies to inform the new planning scheme. Planning
Scheme Project Manager appointed.
5 Trial of electric buses in conjunction with Translink Director Planning & Infrastructure Project has been re-scheduled as the lease agreement with Patico was Behind @
cancelled due to a breach in contract relating to late delivery of vehicles. Schedule
Expression of Interest documentation is currently being prepared for a new trial
to begin in late 2016
6 Work with our community by developing local economic initiatives Economic Development Officer The development of an implementation plan to accompany the Local Economic On track @
Plan will commence in January 2016 and be delivered in collaboration with the
community.
SETTING POLICY AND STRATEGY
No. Project Responsibility Update Status
1 Development and adoption of Noosa Transport Strategy Infrastructure Planning & Design Manager Development of the Transport Strategy is underway. Currently undertaking Ontrack @
stakeholder and community consultation which will inform development of the 20
year vision.
2 Development and adoption of Noosa Local Economic Plan Economic Development Officer Noosa Shire Local Economic Plan adopted by Council at the Ordinary Meeting Completed @
of 17 December 2015.
3 Koala Policy - mapping and policy adoption Principal Environment Officer The USC Koala Survey project is now complete, with data sent to SEQ On track @
Catchments to inform Koala Mapping Project. The Koala Mapping and Koala
Threat Mapping is being finalised and a draft is expected to be available for first
review mid January 2016. This will inform the development of the Noosa Koala
Conservation Plan.
4 Development and adoption of Social Plan Community Development Coordinator Social Strategy adopted by Council at the Ordinary Meeting on 17 December [email protected] Development and adoption of Sustainability Principles Executive Manager Sustainability Principles adopted by Council on 19 November 2015 for the Completed @
purpose of guiding Council's strategy development.
6 Development and adoption of Library Strategy Manager Libraries & Galleries Awaiting outcome of external service review due February 2016. Consultant Behind @
David Spearritt working on review of Library service. Schedule
Page 66 of 81Section 67
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Page 67 of 81
QUALITY SERVICE DELIVERY
No. Project Responsibility Update St)
1 Development of Pomona Disaster Management Plan Director Planning & Infrastructure A draft Pomona Disaster Management Plan was considered by the Noosa Local On track @
Disaster Management Group at its meeting on 26 November 2015. Further
details were requested to be included and reported back in February 2016.
2 Review of options for Council customer service reception area Executive Manager Concept brief drafted and Building Section consulted. Request for quote to be On [email protected] Adoption and implementation of Waste Management Strategy Manager Waste & Environmental Health Draft strategy to be finalised by March 2016. On track @
4 Develop tender for next Waste Services Contract Manager Waste & Environmental Health Manager Waste and Environmental Health to go offline from February 2016 to On track @
focus on developing tender for consideration by Council in June 2016.
5 Undertaking kerbside bulk waste collection service Manager Waste & Environmental Health Kerbside collection completed October 2015 and outcomes reported to Council. Completed @
6 Community engagement focus Executive Manager Project and media support provided to 'Have Your Say ‘site and to developing On track @
comunications plans for major projects including the ‘Zero Waste' campaign.
LOOKING AFTER COMMUNITY ASSETS
No. Project Responsibility Update BS) cL t0 Es
1 Refurbishment of Munna Point Bridge Project Manager Contractors are onsite, progress is to schedule. On track for completion in April Ontrack (%
2 Replacement of bus shelters to meet disability access standards Designer - Capital Works Contractors are have commenced civil works and program on track for On track @
completion by end of May.
3 Construction of Dr Pages Road and Kinmond Creek Road Infrastructure Planning & Design Manager Contractors are onsite, progress is to schedule. On track for completion in April. On track @
4 Finalisation of high level Asset Management Plans Asset Planning Coordinator Completed and endorsed by Council at its Ordinary Meeting on 22 October [email protected] Delivery of Capital Works Program on time and on budget Director Planning & Infrastructure All projects are on track to be delivered as scheduled by 30 June 2016. On track @
6 Resolving Noosa North Shore land tenure issues Executive Officer Council resolution 17 December 2015 provides direction. Implementation On track @
commenced but it will take a number of years to complete due to complexity of
processes to change tenure and the range of State agencies involved.
Page 67 of 81Section 68
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Page 68 of 81
A SUSTAINABLE COUNCIL
No. Project Responsibility Update Sect)
1 Development and implementation of Enterprise Risk Management Governance Advisor On 1 December 2015, the Leadership Team held its second strategic risk Ontrack @&
Framework discussion for the 15/16 period, which included a comprehensive reivew of
Council's Strategic Risk Register with regard to possible furture risks to
organisation. Managers of Council's various operational branches will undertake
a review of operational risks at the beginning of Janurary 2016 in accordance
with Council's risk reporting framework.
2 Finalisation of Business Continuity Plans Governance Advisor Council's Master Business Continuity Plan and the ICT Business Continuity Plan Ontrack @
were reviewed and approved by the Leadership Team in October 2015.
Significant progress has been made towards finalising the Payroll Business
Continuity Plan, which is expected to be finalised in January 2016. Progress
continues with the development of the draft Cutomer Service, Waste Recovery
and Building and Facilities Business Continutity Plans.
3 Improve Workplace Health & Safety performance Human Resources Manager Draft WH&S Plan is being developed and due for presentation to LT in Behind ()
February. Temporary WH&S Officers are still assisting and have made good Schedule
progress in updating risk and hazard registers. Signifigant WHS System
development is still required but progress is being made.
4 Undertake regular Service Reviews Executive Officer Reviews are well advanced but behind schedule. Should be completed in the Behind )
next quarter. Schedule
5 Optimisation of ICT systems ICT Manager Printers refreshed. Email migrated to Microsoft. T1 systems progressing. On track @
Penetration test completed. Records keeping training delivered.
6 Implementation of Financial Sustainability Policy Director Corporate Services 2016/17 budget process commenced. Policy parameters will be used to assess On track @
budget position once base budgets submitted by budget managers.
Page 68 of 81Section 69
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016 Attachment 2
Page 69 of 81
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016 Attachment 2
QUARTERLY ORGANISATIONAL PERFORMANCE REPORTING
OUR PEOPLE
Measure Measure
Average Lost time injury duration Council % of LGW
Purpose Purpose
Safety of the workplace Safety of the workplace
30 3% 5
25 +
20 2% + ------------------------------------------------------------------
15 SS
10 1% +
5 +
°° : ‘ 5 ‘ : ‘ ‘ : ‘ ‘ + ‘ ‘ oe
SS) yp? oe et © & Fe & we cS we eo 2013/14 2014/15
4 4
Comment Comment
The October data was estimated to be 22 however LGW have published that it was 0 for Noosa Council falls in the Group D category. In the 2014/15 year, the lowest rate in that
October. category was 0.905%, the highest rate was 2.083%.
Measure Measure
Personal leave total days x month Accrued Annual Leave weeks (median)
Purpose Purpose
Low levels of sick leave can equate to high morale and vice versa Potential financial burden if accrued leave is not taken and risk of staff burnout
500 + 6 eee
400 - re
4
300 +
3
200 +
2 +
100 1
0 0
SF wr gt FS KK Gye hw ye Sp ot oF SK KS ye wh WF vy”
Comment Comment
27 staff members currently have a leave balance in excess of 8 weeks (an increase from
the November figure of 25)
Benchmark is shown by red line, Previous year data is shown by purple line
Page 69 of 81Section 70
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Page 70 of 81
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Measure
Staff turnover rate as percentage of establishment level
Purpose
To track staff turnover over time and identify trends
12% +
10% +
8% +
6% +
4% 4
2% | =
0% 4
Sept Dec March June
Comment
Benchmark shows 2014 average for category 4 Councils. Figures reported on a quarterly
basis.
Benchmark is shown by red line, Previous year data is shown by purple line
Page 70 of 81Section 71
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Page 71 of 81
OUR CUSTOMERS
Measure Measure
Number of requests received x month % of requests completed within target date x month
Purpose Purpose
Level of customer demand & whether service levels appropriate Indicator of whether service levels are satisfactory
1750 100%
1500 +
80% +
1250 +
4000 60% +
750 + 40%
500 +
20%
250 +
0+ : : : : : : : 0% - : . : .
Spe oo oF GS oF MK Sy wh WF yl Sp oo oF th MSL Fe vr
= Ss
Comment Comment
Measure Measure
Average seconds of wait time in phone queue % of planning applications decided within 20 business days
Purpose Purpose
Service timeliness / capacity to respond Service timeliness
120 100%
80% +
90 -
60% +
60 +
40%
30 + | 20% +
0+ r : . 0% + . .
ws oe 3 S <P SS oe Oct Nov Dec
y w oe we & wv & we we Ww ys wMCU Reconfiguration Op Works mOp Works (Veg) PBA RAP w Total
Comment
Of the 24 MCU applications decided this quarter, 14 were decided after the first 20 business days, with 8 of
these submitted to a Council meeting. During Nov and Dec, 8 Reconfiguration applications were decided, 4
were decided after the first 20 business days, with 2 of these submitted to a Council meeting. The
Operational Works applications which were not decided within the 20 business days for this quarter were
extended at the applicant's request in order to pay a bond or provide additional information for assessment.
For those RAP applications decided outside the timeframe, changed plans were negotiated during the
decision period
Benchmark is shown by red line, Previous year data is shown by purple line
Page 71 of 81Section 72
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Page 72 of 81
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Measure Measure
% of building information requests completed within 10 day statutory time Average processing time 20 day plumbing applications
frame
Purpose Purpose
Service timeliness Level of activity & service
20
100%
80% + 15 4
60% + 10 +
40% +
5 +
20% +
0% + - . . . 7 7 7 r r r r 0 + r 1 r 7 T T r r T 1
S pw ot & wo of ow ro & yw ye? Sp of & S & S ye @® ww yt
Comment Comment
Above 2014 results but still well below statutory requirement
Benchmark is shown by red line, Previous year data is shown by purple line
Page 72 of 81Section 73
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Page 73 of 81
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
OUR FINANCES
Measure Measure
Investment return 0.25% above benchmark (UBS Bank Bill index) Rate arrears ratio <5%
Purpose Purpose
Performance of invested ratepayer funds Measures the efficiency of Council's collection of rates and charges
1.0%
40%
0.8%
30%
0.6%
0.4% 20% |
0.2% 10% +
0.0% r r r 0% + r r r
Ss pr ot oF wt oF ww we w yw ye? ws pr gt oF wt of Ww ys ws ye ye
Comment Comment
Measure
Working capital ratio > 2 (times)
Purpose
Measures Council's ongoing solvency
14 +
12 4
10 =
8
6 -
44
2 +
Sp co oF St gh SF SF Fr sh Wt ys”
Comment
Benchmark is shown by red line, Previous year data is shown by purple line
Page 73 of 81Section 74
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Page 74 of 81
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
OUR SYSTEMS & PROCESSES
Measure Measure
% of requests for service that were lodged online Number of online payments made via Council's website
Purpose Purpose
Identify growth of online services Identify growth of online services
100% »——— 2500 +
2250 +
80% + 2000 +
1750
60% + 1500
1250 +
1000
40% a a TS 750
500 +
20% + 11% 13% 12% 14% 14% 14% 250 -
ied dtd ll Ape ewe eee.
oe July Aug / Sept / Oct ' Nov : Dec » ve & oF ~ oe se & we if a vv
Comment Comment
Benchmark is shown by red line, Previous year data is shown by purple line
Page 74 of 81Section 75
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Economic Development
11 LOCAL ECONOMIC PLAN IMPLEMENTATION PLAN
DOCUMENT INFORM AT ION
Author Senior Economic Development Officer, Carolyn Bullen
Executive Office
Index ECM / Subject / Economic Development
Attachments 1. Noosa Shire Local Economic Plan – Implementation Plan
EXECUTIVE SUMMARY
Not Applicable
RECOMMENDATION
That Council note the report by the Senior Economic Development Officer to the Planning &
Organisation Committee Meeting dated 2 February 2016 and note the Noosa Shire Local
Economic Plan – Implementation Plan.
REPORT
1. Background
Council adopted the Noosa Shire Local Economic Plan (LEP) at its Ordinary Meeting of 17
December 2015, following a process of:
development in collaboration with the community and key stakeholders including a
Local Economic Plan Focus Group;
an economic profile; and
a series of Councillor workshops.
At its meeting on 18 December 2016, the Council requested the Chief Executive Officer to
develop an Implementation Plan to support the LEP.
The LEP continues the focus on industry sectors of high economic value and low
environmental impact and builds on the success of previous plans and economic strategies
including the Noosa Community Economic Sector Plan 2002-2015; the Economic Strategies
and Innovation Implementation Strategy 2004-2007; and the Sunshine Coast Regional
Economic Plan 2013-2033 during the period of amalgamation.
Page 75 of 81
Section 76
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
2. Implementation Plan
As outlined above, it should be noted that the LEP builds on the work undertaken in earlier
economic strategies. As such, this implementation plan does not start from scratch. It aims
to:-
Continue initiatives already underway which support the LEP;
Identify some “low hanging fruit” issues in the LEP which can be commenced
immediately without any additional financial resources;
Identify other LEP initiatives that can be initiated immediately using the $60,000# which
was allocated by the Council in the 2015/16 budget for implementation of the plan;
Identify what other high priority LEP initiatives can be considered by Council in the
2016/17 budget process; and
Identify what other LEP initiatives (lower priority issues##) can be done in future years.
#
Council allocated $60,000 in the 2015/16 in anticipation of the LEP being finalised during
the 2015/16 financial year. Council recognised that it would want to commence some
initiatives during the financial year rather than waiting until the next budget to begin
implementation. Council also allocated $10,000 towards preparation of the LEP but only
$2,500 as much of the work on the plan was done in-house.
##
The LEP identified that is was not possible for everything to be done straight away. The
LEP identified 4 different categories of priorities:-
Ongoing – initiatives already underway and to continue through the life of the strategy;
Priority 1 – focus for years 1 to 3 of the LEP;
Priority 2 – focus for years 2 to 4 of the LEP;
Priority 3 – focus for years 2 to 5 of the LEP.
The LEP Implementation Plan (refer Attachment 1), identifies current, early implementation
and priority 1, 2 & 3 projects that will be implemented across a 5 year time frame. It also
notes the Council branch responsible for delivery of specific projects and budget estimates
across the remainder of the 2015-16 financial year and upcoming 2016-17 financial year. It
also provides a description of the project and its objectives.
The projects contained in the LEP Implementation Plan will be delivered in collaboration with
the community and key stakeholders. The LEP identifies priority economic areas and key
industry sectors, namely:-:
Industry Diversification Priority Sectors
- Health & Wellbeing
- Digital Economy
- Environmental Industries
- Rural Enterprise
- Creative Industries
- Professional Services
Effective Land Use Planning
Enterprise Support
Essential Infrastructure
Skilled & Connected Businesses.
Page 76 of 81
Section 77
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
The LEP recognises that it is not only Council that will be implementing all of the initiatives in
the LEP but that a range of other organisations will be involved (e.g. RDA Sunshine Coast,
CCIQ Noosa, Tourism Noosa etc). Council’s role in the LEP projects will vary depending on
the type of initiative. For example, as identified in the LEP, Council may have the following
roles:-
Advocate;
Regulate;
Partner;
Facilitate;
Deliver/Fund.
Consistent with the LEP, the Implementation Plan projects will support:
diversifying the structure of the local economy to grow smart, high value industry
sectors, particularly those that export outside of the Noosa Shire to limit exposure to
sudden and/or unexpected negative changes in industry sectors;
replacing population driven economic growth with growth in industry sectors that have
high economic value, particularly those that have a low environmental impact and that
export outside of the Noosa Shire;
encouraging business growth in sectors that provide a wide range of employment
options;
utilising the strong Noosa brand to grow nominated priority industry sectors;
leveraging local expertise to support the diversification of the local economy;
exploring collaborative industry-driven models to deliver local economic development;
exploring new models to fund local economic development; and
establishing and/or strengthening existing alliances with stakeholder organisations and
institutions and governments to leverage resources.
3. Resources
Council already delivers a number of services, programs and activities across the
organisation that contribute to local economic activity. These include:-
land use planning;
infrastructure – examples of current projects include Dr Pages Road, Main
Beach/National Park Boardwalk refurbishment, Cooroy RV Stop Over;
economic programs and initiatives – examples of current projects include support for
innovation networking nights, business awards etc;
development of ICT nodes – example of a current project is the Rufous Street Project;
major events funding for the Noosa Triathlon;
local procurement policies supporting local business;
management of the Tourism Levy including funding for events;
transport planning including the development of the Noosa Transport strategy; and
management of precinct based business levies such as the Hastings Street levy and
the Noosa Junction Levy.
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Section 78
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
The LEP Implementation Plan recognises that there are already a number of specific
projects currently underway across the organisation:
regional projects
- business awards & expo;
- digital Sunshine Coast, infrastructure and skills development;
- agribusiness connections/networks;
agribusiness sector profile;
agriculture land use study; and
advocating for improved internet and mobile connectivity.
It should be noted that the funding referred to in Attachment 1 only relates to specific
projects through the Economic Development Budget. Land use planning, infrastructure
projects, projects such as Rufous Street etc, are accounted for within other relevant
department budgets.
An allocation of $60,000 was made within the Economic Development budget to commence
implementation of the LEP in the 2015-16 financial year. There was also an amount left
over from the LEP development budget. This funding is proposed to be directed to the
following projects identified as priority 1 in the LEP:
business assistance toolkit;
business networking event;
economic prospectus;
industry sector economic profiles; and
project management resources to commence planning on 2016-17 financial year
projects to:
- explore establishment of an economic group;
- establish a business development grant fund; and
- establish a digital economy group.
Remaining priority 1 projects identified the LEP will be submitted by Economic Development
for consideration by Council as a part of the 2016-17 budget process. These include:
maintaining up-to-date economic data and information for monitoring and tracking;
establishing a single point of contact within Council for business;
establishing a local economic group;
establishing a business development program;
establishing a business development grant fund;
establishing a digital economy reference group;
developing local food systems and establishing Noosa food and beverage branding;
creative industries skills and industry development;
supporting regional projects; and
project management/assistance.
The LEP Implementation Plan has not assigned budget estimates to projects identified as
priority 2 and 3 because of the extended 5 year time frame of the LEP, and due to the review
and reporting process noted in the LEP where an annual review will be undertaken and the
plan updated if necessary. Therefore, future budget allocations will be considered as a part
of the annual LEP implementation planning and Council’s annual budget process.
Page 78 of 81
Section 79
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Previous Council Consideration
Ordinary Meeting, 19 November 2015, Item 7, Page 17
That Council note the report by the Senior Economic Development Officer to the Planning
and Organisation Committee meeting dated 10 November 2015 and
A. Approve the “Draft Noosa Shire Local Economic Plan” for the purpose of public
exhibition and comment; and
B. Request the Chief Executive Officer to collate and consider the feedback received for
inclusion in the Noosa Shire Local Economic Plan
Ordinary Meeting, 9 April 2015, Item 2, Page 7
That Council not the report by the Senior Economic Development Officer to the Planning &
Organisation Committee Meeting dated 31 March 2015 and
A. Agree to the development of a Noosa Shire Local Economic Plan
B. Undertake a community engagement process to develop the Noosa Shire Local
Economic Plan as Proposed in Attachment 1
C. Appoint Cr Bolton and Cr Jurisevic as members of the Project Focus Group; and
D. Authorise the Chief Executive Officer to appoint the members of the Project Focus
Group after consulting with the Mayor and Councillors.
Ordinary Meeting, 17 December 2015, Item 4, Page 11
That Council note the report by the Senior Economic Development Officer to the General
Committee Meeting dated 14 December 2015 and
A. Adopt the Noosa shire Local Economic Plan, provided at Attachment 1; and
B. Authorise the Chief Executive Officer to develop an Implementation Plan to support the
Local Economic Plan by 12 February 2016; and
C. Authorise the Chief Executive Officer to make any minor amendments to the Local
Economic Plan prior to publication.
Finance & Risk
The financial and risk implications of this Implementation Plan will be addressed as a part of
the annual planning and budget process. The development of new initiatives for budgeting
purposes is underway.
Consultation
External Consultation
Nil
Internal Consultation
Consulted in the development of the LEP - Implementation Plan were:
Chief Executive Officer
Executive Manager
Page 79 of 81
Section 80
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Departments/Sections Consulted:
× Chief Executive Officer Community Services Corporate Services
Executive Officer to the Mayor & CEO Community Facilities Financial Services
Executive Support Community Development ICT
Libraries & Galleries Procurement & Fleet
Local Laws Property & Facilities
Waste & Environmental Health Revenue Services
× Executive Office Planning & Infrastructure
Community Engagement Building & Plumbing Services
Customer Service Civil Operations
Economic Development Infrastructure Planning & Design
Governance Planning & Environment
Human Resources Strategic Land Use Planning
Sustainability
Page 80 of 81
Section 81
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
Page 81 of 81
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 2 FEBRUARY 2016
an NOOSA COUN OOSA SHIRE LOCAL ECONOMIC PLAN - IMPLEMENTATION PLAN ee
un N
5G 2016-17
Special Projects -
Fox Rogers ‘To enable - collaboration and clustering in digital industires; the use of technology in business and
Establish ICT driven work hubs in Noosa Shire Rufous St Exisiting Ongoing development additional education and training opportunities
= 'To advocate for increased access to high speed broadband, facilitate the development of workforce
Regional digital economy projects EcDev $7,500 In collaboration with RDA - skills development, infrasture development training that meets the needs of industry
'To produce a publically available document that profiles the agri-business sector in Noosa Shire that can be
Agribusiness sector profile EcDev $1,500 Currently under development used to promote the sector and inform decision making by key stakeholders.
To establish a networks that allows individual businesses to address common problems, develop}
Development of agribusiness networks EcDev Existing Transitioning to new LEP work program 2016-17 opportunities and improve their competitive position
Connecting gribusiness supply chains EcDev $2,000 Re gional network connections Develop regional supply chain connections, business collaborations and promotion
mh To highlight the various and sometimes competing values of the rural parts of Noosa Shire; provide an|
understanding of the current agricultural sector within Noosa Shire and influences affecting this sector.
consider the physical needs of primary production; evaluate the productive capacity of rural lands in Noosa
Shire and the opportunities and challenges for protecting and growing the agriculture sector both on and off|
Finalise Agricultural Land Use Study ISLUP/EcDev Led by Strategic Land Use Planning good quality agricultural lands.
1.2.6 ‘Support food tourism projects EcDev pT atching tries Facilitate the development of food tourism projects that increase demand for local produce
Facilitate the improved access to information and communications technologies such as the internet, mobile.
4.1 Advocate for improved internet & mobile connectivity EcDev Exisiting Transitioning to new LEP work program 2016-17 data and sensor networks
Transport Strategy IFS _recin as part of asset management and maintenance programs To sustainably shape the Shire's transport development over the coming two decades,
51 [Advoeate or rssvaton of TAFE stg oso Existing =
ae ‘Community assets maintenance IFS Exisiting eee under development Ensure the provision of infrastructure is appropriate to meet the nededs of business and visitors
| existing 2015-16 budget st 500
3.3, 3.5 _ aa reate an online business assistance toolkit that connects business to ‘onnect loca businesses to information and support programs that have the potential to positively
Business toolkit EcDev $5,000 services providers impact on the development of their business
Hold a business networking event to introduce the Local Econmic Plan; Business
Toolkit; and a range of assistance programs available provided by goverment ‘To connect local business to the range of business assistance programs and services by provided
3.8, 3.9 5.2 Business networking event EcDev $5,000 agencies and business organisations government agencies and business organisations
Project management and administration support EcDev $20,000 * $120,000 _ Engage project coordination resources to commence project planning for key 2016. 'To ensure projects identified in this Implementation Plan are delivered on time
17 PMI's
1.3.2,
1.4,1.4.7,1.5, Strategic Land Establish an expert business reference group to provide input into the development|To engage the local business community to ensure the next Noosa planning schemd reduces red
6.3, 2.1, Business Reference Group - Next Planning Scheme Use Planning of the next Noosa Shire planning scheme tape and provides a level of flexibility and business certainty
Develop economic prospectus, leveraging Noosa brand mp 'To grow and diversify the local economy by providing a tool to inform business investment;
Create an easily accessable document that profiles the local business environment informing prospective and exisiting businesses; positioning Noosa as a preferred business location;
awareness for business development EcDev and factilities and services and Noosa's lifestyle, environmental, cultural features leveraging the Noosa brand to promote business in Noosa
'To enable the seamless transfer of information with the business community, contribute to the ease
Establish a facilitation service within Council that provides a single point of contact of doing business in Noosa; position Noosa as a preferred location for business; deliver a higher
‘Single point of contact for business - One Stop Shop EcDev for exisitng and intending businesses quality service to businesses
=
Explore the establishment of a leadership group to drive economic development in |Grow and diversify the local economy by utilising the skills, capabilities and resources that exist
Local economic group/entity EcDev Noosa Shire, identifying potential roles, management models and funding streams. |within the local community.
SP = performance and inform business decision making
Sector profiles, economic data & information EcDev each an on-line economic data and information library. 'To better understand the economic impact of key industry sectors, track and monitor economic
|A multi tiered business development program targeted at innovation and
entrepreneurship that includes an innovation master class, curated content for start:
up businesses and young entreneurs events
3.7 A&B Business development grant fund EcDev $60,000* ec a competitive funding program that supports not for profit organsiations |To leverage community resources to facilitate business development, and enable the business
PCS associations to implement business development projects organisations to take an active role in projects that positively impact the business community
Establish a Digital Economy Reference Group to provide expert opinion and
direction to Council in the specialist area of information and communication 'To grow the local economy through improved broadband connectivity, digital services and data
1.1.4 Digital Economy Reference Group EcDev '$15,000' techmologies such as broadband, mobile and data access laccess across the Shire; and encourage and accelerate business take-up of digital technologies
Noosa Food & Beverage Branding, Food System Continue to strengthen and develop the local food system through projects that 'To grow the local economy through the establishment of a Noosa Food and Beverage brand
1.2.7 Developoment EcDev $20,000 increase the promotion, production and sale of locally produced food & beverage lconnections and improved local supply chains and the development of rural networks
Develop a creative industries profile that identifies the economic, social and 'To better understand the economic impact, strengths, challenges and opportunities in the sector, to
1.5.1 Creative industries profile EcDev $10,000 cultural impacts of the sector inform subsequent sector projects
‘Work with business and industry to identify projects that support increased [To work with key stakeholder to identify and develop collaborative projects that have a positive
1.5.3 Creative industries skills and industy development EcDev/ComDev $5,000 economic activity in the Creative Industries sector impact on the development and expansion of creative industries businesses
Support relevant projects being led by other levels of government, councils or 'To leverage regional resources in the delivery of projects that have a positve impact on Noosa
gional projects EcDev ‘$20,000 regional organisations where there are shared priorities businesses
is65,000_ [sats.000 | |
Current 2015-16 budget dedicated allocation for LEP Implementation SS
Health and wellbeing - sector profile EcDev
Health and wellbeing industry forum and industry
development program EcDev
Explore development of a centre of excellence in aged
care EcDev
Mayors Innovation & Entrepreneurs Awards EcDev
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* Project Management to commence planning selected projects identified to commence in the 2016-17 financial year
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