2016-02-02 Planning & Organisation Committee Agenda

PLANNING & ORGANISATION COMMITTEE MEETING AGENDA                                         2 FEBRUARY 2016


Our Finances
       Our financial KPIs measure solvency, investment performance and outstanding rates.
         All of these KPIs continue to be on track.
        Council receives a financial performance report at the end of each month which
         provides a more detailed analysis of Council’s financial position. Council receives a
         detailed report on capital works progress every 3 months.
Our Systems and Processes
        We have a focus on improving our systems to allow more online transactions to enable
         our community to have 24/7 access to various services. In relation to online
         payments, the KPI shows an increasing trend on a month by month comparison to last
         year. Online payments tend to spike during rate periods, dog registration renewals etc
         but over the longer term, it is becoming a more popular payment option.
        However, requests for services which are lodged online (as a percentage of total
         requests) are still quite low. Currently, only around 14% of customer requests are
         lodged online. It would be good to increase this to 40% over the next year or two.
         Some changes to online forms, layout etc have already been made to make the
         process more customer friendly. The CEO has also recently established a staff
         working group focusing on building a “digital culture” which focuses on a range of
         digital issues including our website, more online service, automation of transactions
         etc.
Previous Council Consideration
Nil.

Finance & Risk
Nil.

Consultation
External Consultation - Community & Stakeholder
Nil.
Internal Consultation
The details of each of the Operational Plan activities have been provided by relevant
Departments.
Departments/Sections Consulted:
X      Chief Executive Officer                X   Community Services                 X   Corporate Services
       Executive Officer to the Mayor & CEO       Community Facilities                   Financial Services
X      Executive Support                          Community Development                  ICT
                                                  Libraries & Galleries                  Procurement & Fleet
                                                  Local Laws                             Property & Facilities
                                                  Waste & Environmental Health           Revenue Services

X      Executive Office                       X   Planning & Infrastructure
       Community Engagement                       Building & Plumbing Services
       Customer Service                           Civil Operations
       Economic Development                       Infrastructure Planning & Design
       Governance                                 Planning & Environment
       Human Resources                            Strategic Land Use Planning
       Sustainability




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