2016-02-02 Planning & Organisation Committee Agenda

PLANNING & ORGANISATION COMMITTEE MEETING AGENDA   2 FEBRUARY 2016




                                                          Page 71 of 81

OUR CUSTOMERS

Measure                                                                                                  Measure
 Number of requests received x month                                                                     % of requests completed within target date x month
Purpose                                                                                                  Purpose
 Level of customer demand & whether service levels appropriate                                           Indicator of whether service levels are satisfactory

  1750                                                                                                    100%

  1500 +
                                                                                                           80% +
  1250 +
  4000                                                                                                     60% +

   750 +                                                                                                   40%
   500 +
                                                                                                           20%
   250 +

      0+       :     :      :            :                  :           :      :                            0% -       :                         .     :                        .
         Spe         oo    oF      GS  oF        MK  Sy           wh WF       yl                                 Sp oo             oF     th            MSL                Fe        vr
                                                                                                                                             =           Ss

 Comment                                                                                                 Comment

 Measure                                                                                                 Measure
 Average seconds of wait time in phone queue                                                             % of planning applications decided within 20 business days
Purpose                                                                                                  Purpose
 Service timeliness / capacity to respond                                                                Service timeliness
  120                                                                                                      100%

                                                                                                            80% +
   90 -
                                                                                                            60% +

   60 +
                                                                                                            40%
   30 + |                                                                                                   20% +
     0+                                 r                   :     .                                          0% +                          .                         .
         ws         oe              3           S     <P             SS         oe                                          Oct                        Nov                      Dec
        y     w            oe    we     &      wv    &    we      we     Ww    ys                           wMCU     Reconfiguration    Op Works     mOp Works (Veg)     PBA     RAP     w Total

                                                                                                         Comment
                                                                                                         Of the 24 MCU applications decided this quarter, 14 were decided after the first 20 business days, with 8 of
                                                                                                         these submitted to a Council meeting. During Nov and Dec, 8 Reconfiguration applications were decided, 4
                                                                                                         were decided after the first 20 business days, with 2 of these submitted to a Council meeting. The
                                                                                                         Operational Works applications which were not decided within the 20 business days for this quarter were
                                                                                                         extended at the applicant's request in order to pay a bond or provide additional information for assessment.
                                                                                                         For those RAP applications decided outside the timeframe, changed plans were negotiated during the
                                                                                                         decision period

                                                                 Benchmark is shown by red line, Previous year data is shown by purple line

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