ADMINISTRATIVE ACTION COMPLAINTS MANAGEMENT POLICY AND PROCEDURE · Att 1 - Administrative Action Complaints Management Council Policy

Role                           Responsibilities
                                   Management Register.
                               •   Develop and maintain policies, procedures, guides,
                                   templates, and example documents to support administrative
                                   action complaint management.
                               •   Provide training and education to employees on
                                   administrative action complaint management.


RELEVANT LEGISLATION

•     Human Rights Act 2019
•     Information Privacy Act 2009
•     Local Government Act 2009
•     Local Government Regulation 2012
•     Ombudsman Act 2001
•     Public Interest Disclosure Act 2010
•     Public Records Act 2002
•     Public Sector Ethics Act 1994
•     Right to Information Act 2009


ASSOCIATED DOCUMENTS

•     Australian Standard AS/NSZ 10002:2022
•     Administrative Action Complaints Management Process Council Procedure
•     Council Employee Code of Conduct
•     Council Governance Framework
•     Council Human Rights Policy
•     Council Privacy Policy

HUMAN RIGHTS STATEMENT

In developing this Policy, the subject matter has been considered in accordance with the
requirements of the Human Rights Act 2019 (QLD). It is considered that the subject matter does
not conflict with any human rights and supports a human rights approach to decision making by
Council.

Council representatives will endeavour to act and make decisions under this Policy in a manner
that is compatible with human rights. In particular, representatives will endeavour to:
    a) Identify relevant human rights which may be affected by the action or decision;
    b) Give proper consideration to the impact of its actions and decisions on human rights;
         and
    c) Ensure that any conduct or decision by Council which limits an individual’s human rights
         is reasonable and justifiable.

    This Policy should be read in conjunction with Council’s Human Rights Policy.

Version control:
Version      Reason/ Trigger         Change (Y/N)     Endorsed/ Reviewed by    Date
1.0          Creation                N                Noosa Council            29/05/2014
2.0          Review                  Y                Noosa Council            21/06/2018
3.0          Full Review             Y                Noosa Council            X