MCU 170076.01 To the Assessment Manager

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Melanie Fairbairn Feb 17, 2022
Team BnB

3/3 Gibson Road, Noosaville, QLD 4566

07 5447 3097

[email protected]

ABN 77 626 470 317

Submission to MCU 17/0076.01

To the assessment manager
With copy to: Mayor Claire Stewart, Deputy Mayor Frank Wilkie, and councilors Finzel,
Juresevic, Lorentson, Stockwell and Wegener

| am writing this submission as the owner of Team BnB Australia Pty Ltd (Team BnB), a
local, licenced, professional property management company that focuses on short term
rentals. My submission is in support of the above-mentioned application.

Who is Team BnB?

Team BnB was established here in Noosa in 2017 and we pride ourselves on our clean, well
managed properties. We have over 2000 Airbnb reviews with an average rating of 4.92 out
of five stars. We are one of only 3 professional hosts nationwide that were announced as
finalists in the ‘Host of the year’ category at the recent Airbnb Australia Awards.

We currently manage around 25 properties within our portfolio which generate some 30,000
bed nights per year.

We are the local manager of the property this application refers to, 1/25 Edward Street,
appointed by the owners who reside on the Gold Coast. We have managed the property
since the first guests stayed here in 2019.

Team BnB’s office is located at 3/3 Gibson Road, 600 meters away from this property. |
reside in Tewantin, 6km’s from the property.

Property information:

This Award Winning 3 bedroom, 2 bathroom plus pool duplex, designed by well known local
interior designer Di Henshall, is in high demand by affluent visitors looking for a well
appointed, stylish and well managed holiday home. It is even featured in Council’s ‘Short
term Accommodation guide’ on page 9.

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Due to its location barely 200 meters from the river it is generally occupied by couples with
small children, elderly guests and it also attracts a number of international visitors. The
property also has a number of regular guests that stay several times a year. It was occupied
311 nights by paying visitors in the 2020/2021 financial year, clearly demonstrating that there
is significant demand for visitor accommodation in this area. The average incidental spend
per visitor night is $174 / person (source: Tourism research Australia 2017 data - most likely
much higher now, | don’t have the new data on hand).

Assuming an average number of 3 guests over 311 nights the minimum incidental spent on
local restaurants and tours by guests staying in this home is in excess of $162,342.00.

In addition to that this property produced $39,000 in payments for services including
cleaning, linen, management, Pool and garden maintenance, providing significant income
and employment opportunities to local businesses including Team BnB.

Why am | telling you all this?

If the application brought forward is denied a wonderful unique accommodation option, that
does not cause any of the issues the local law is designed to prevent, is lost. It is highly
unlikely that this property will become a permanent rental as the owners keep the property
first and foremost for their own visits 4 times a year. And of course significant income to local

businesses will be lost.

This property provides high end accommodation to visitors, and is located in a medium
density zone that, as written in the STR Guide, is ‘intended for permanent residential living
mixed with some visitor accommodation’.

Even though this is a 3 bedroom property we have limited occupancy to 4 guests, and we
don’t accept weekend bookings to minimize any potential disturbance to nearby residences.
We implemented these restrictions after receiving some feedback about unruly weekend
guests from neighbors around a year ago. | am highlighting this as it clearly demonstrates
that we do very much care about the impact that STR properties can have on permanent
residents, and that we go to great lengths to prevent any issues before they even occur. No
issues have been raised with us since implementing these booking restrictions.

All our guests are informed at time of booking that, by. placing a reservation, they agree to
comply with the local code of conduct and property specific house rules.

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We also manage 1/27 Hill Street, Sunshine Beach. You may recall lengthy council debate
about the principal change of use application that was eventually approved with very strict
conditions in place. In over a year there has been one somewhat legitimate complaint made,
about two people that were talking loudly outside the property. The complaint was dealt with
immediately to everyone’s satisfaction. | am referring to this as it also demonstrates that, if
managed properly by a local operator like us, the vast majority of the issues STR properties
cause can be eliminated.

Conclusion

| urge the council to please consider all aspects carefully before making a decision on the
application. As permits are only valid for a year please consider the application favorably to
at least give us a chance. The law has after all been implemented to ensure good
management practices and to reduce the impact of STR. If council would find the property
non compliant it always has the option to withdraw the STR permit.

Please contact me if | can provide any further information in relation to this matter.
Thank you for your time!
Regards,

Yl

Melanie Fairbairn

  

Director

07 5447 3097

hse y Stee

Team BnB | Airbnb | Facebook

Attachments:

e Property House rules
e Guest feedback

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Code of Conduct and house rules - 1/25 Edward Street, Noosaville

Noosa Council Code of conduct for guests:

As hosts we are obliged to enforce the below code of conduct, and if a complaint is made we
are required to address it with our guests within 30 minutes (24/7).

Any complaints received after hours (outside Mon-Fri 9-5pm) will incur a call out fee.
Breaches could lead to eviction and suspension of our letting license. If guests are evicted
due to breaching the code of conduct no refund will be given.

We respectfully request that all guests adhere to the code of conduct at all times:

Vehicles to be stored to not cause a nuisance or inconvenience to adjoining premises, and
be parked within parking facilities on the premises where provided.

Use of the premises, including any outdoor area of the premises, for example, an outdoor
entertainment area, deck, balcony, swimming pool or spa, must not—

detrimentally affect the residential amenity (including but not limited to noise, overlooking or
light spill) enjoyed by residents adjoining or in the vicinity of the premises;

or cause a nuisance (including a noise nuisance);

or display unacceptable behavior (for example loud aggressive behavior; yelling, screaming,
arguing; excessively loud cheering, clapping or singing;

or create a level of noise which is in excess of the acceptable levels described by
Queensland Government legislation for environmental protection (noise).

An occupant of the premises must not sleep or camp on the premises in a tent, caravan,
campervan or similar facility.

The maximum occupancy is 2 guests per bedroom.

Pets occupying the premises (where allowed) must be managed and not cause a nuisance
(including a noise nuisance).

General waste (including the separation of recyclable waste) must be placed in a waste
container.

The grounds of the premises are kept in a safe and tidy condition.

GENERAL HOUSE RULES:
(these have already enforced before the implementation of the code of conduct)

Contact Details:

Please message us on the Airbnb app for non urgent daytime inquiries.
For urgent or after hours inquiries:

0409 534 323 (Your co-host Verna)

07 5477 3097 (TeamBnB Landline)

*“For after hour emergencies please call twice if unanswered.
Other Contacts:
Emergencies: 000

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Noosa Heads Police Station: (07) 5440 8111
Suncoast Cabs: 131 008

As a Superhost, we aim to make your stay as comfortable as it can possibly be! Our mission
is to help our guests create beautiful family memories in our cozy home, whilst keeping our
neighbors happy and the home in great condition for all our guests. We truly appreciate if
you could accept our house rules, and thank you in advance for your cooperation!

Strictly no schoolies or groups.

Kindly remove your shoes indoors please to keep sand outside.

Please refrain from rearranging the furniture.

This accommodation is for residential purposes only, functions or parties (big or small) are
strictly not permitted and penalties apply.

This is a duplex half and we and our guests are by law required to abide by the Body
Corporate rules. These state behavior that impacts on the enjoyment of other residents is
not permitted.

Please park in the double garage, parking in the driveway is also prohibited by body
corporate.

The duplex is in a residential area, please no loud music, shouting or bad language at
anytime, Please be respectful not to disturb our lovely neighbors. Strictly no noise or outdoor
activities from 9pm. We discourage you to book if you may not be able to comply with this.
Additional charges will be applied to your booking if we receive a noise complaint and
security is called. If you do not reduce the noise level at this time, authorities and Airbnb may
be contacted for your removal off the property should noise complaints be received.

The number of occupants must not exceed the number agreed to at the time of the booking.
lf you wish to have additional guests please contact us for approval.

Our aim is to ensure you really enjoy your stay and that the property is in the very best
condition for your holiday. The owner will not be responsible for any injury suffered to a
guest, or visitors of a guest.

All guests under the age of 18 must be accompanied by a parent/guardian
Children and infants must be under active supervision by a parent or guardian, at all times.
All responsibility and duty of care for them must be provided by you.

We want you to enjoy the pool area, but to avoid injury, please no bombing or running.
Children are not allowed in the gated swimming pool area without an adult actively
supervising in the space for safety. No drinking glasses or bottles are to be taken in to the
pool area - only plastic items allowed. !n addition please, no dogs are allowed in the
swimming pool please, people only.

Any sports equipment, baby equipment or toys supplied are there for your enjoyment but
used at your own risk. The host cannot be held liable for any injuries sustained from using
the equipment.

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Guest reviews 1/25 Edward Street

Please find below a selection of feedback received from guests staying at this property.
Whilst perhaps not strictly relevant to the application | have included this to give you an idea
of the type of guests that book this property. Some of the reviews also speak to the
personalized service that we provide, all demonstrating that this is a well managed property
and not a ‘party house’.

Overall property score out of 5 stars - 4.97 - 147 reviews
Cleanliness

49

Accuracy

5.0
Communication
5.0

Location

5.0

Check-in

5.0

Value

49

Individual reviews:
Eliza - July 2021

Mel and Verna's place was absolutely fantastic. The home was comfortable, spacious and
beautiful (truly Hamptons style) - with a fully decked out kitchen and everything you could
need. Communication with the hosts was easy and we loved it so much that we ended up

extending our stay.

Angela - July 2021

Love, love love this home. Thank you for another great stay we can't wait to return

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Lauren - August 2021

Lovely quiet location for families and had absolutely everything we needed. Very helpful and

friendly hosts. Everything was very smooth and well organised. Would love to stay again!

Alex - August 2021

Honestly, one of the best vacation stays we have ever had. If you are sitting on the fence
about booking this place, DON'T. It is amazing! The communication when booking and during
and after our stay was brilliant. The house is stunning and you could spend your whole
vacation on the property, or travel 2 minutes up the road to the Noosa River, or a 5-8 minute
drive to Main beach and Hastings Street. The property has everything you need from laundry,
to kitchen, to bathrooms. This property won't disappoint. There is also a Homemaker centre

and Woolworths a 2 minute walk up the road.

Ash - September 2021

Mel and Verna's place is presented perfectly, good as brand new! located within in easy
walking distance from all of Noosaville's attractions and shops. The communication with the
hosts and this high quality accommodation just made for a wonderful long weekend for our

family. We would highly recommend this property.

Bryan - June 2021

Such an easy host to deal with. Excellent communication! House was perfect just like in the
photos and the process to get in/out was simple.

So beautifully furnished and styled that we used it for our wedding photoshoot. They have
thought of all the little things you need during your stay so that you're not missing home too

much.

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Close to all the shops and restaurants on Gympie Terrace but quiet as it’s a few streets back
from the noise. Super quiet and private duplex. Didn't get to use the pool as it’s winter and
not heated but that just means we have to come back in summer! Thanks again for having

us!

Debbie -February 2021

A truly outstanding property managed by incredible hosts. They made all our dreams come

true.

Peter - February 2021

Awesome stay..
Mel you've done it again!!! 6 star property 6 star service and Verna was prompt and very easy

to communicate with

Jasmine - January 2021

We absolutely loved our stay with Verna and Mel. My husband and | came with our 2 primary
school aged children and they loved the pool as well as lots of places for hide and seek. My
husband and | loved the cleanliness, many amenities and the location. We will be back!

Thanks again, ladies!