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2016-03-01 Infrastructure and Services Committee Agenda
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INFRASTRUCTURE & SERVICES COMMITTEE MEETING AGENDA 1 MARCH 2016
2. CUSTOMERS
NCS Summary YTD Outputs
1 July 2015 to 31 Jan 2016
Service Services Provided
Allied Health Care 311
Case Management 31
Social Support - Group 5,114
Counselling/support info and advocacy - client 264
Domestic Assistance 2,227
Home Maintenance 1,015
Home Modification 190
Personal Care 396
Flexible Respite 359
Social support - Individual 1,149
Transport 8,760
The 11 listed services have delivered a total of 42,127 hours of service to Noosa Community
Support clients during this period.
Noosa Home Assist Summary YTD Outputs
1 July 2015 to 31 January 2016
Service Services Provided
Information and Referral 485
Home Maintenance
Critical Health and Safety resolved 657
Improved physical access 138
Standard Maintenance Inspections 125
The above services delivered a total of 2,079 hours of service to clients through Noosa Home
Assist Secure during this period.
3. STAFFING
Advertising for a full time Administration Assistant and two full time Community Care Assistants
will commence shortly. The process of appointing staff to these roles will see all current
vacancies filled.
4. SYSTEMS, PROCESSES AND OTHER MATTERS
Staff are currently undertaking work on the centre’s databases to allow for an eventual transition
from two major systems to one. This work also dovetails nicely into preperations for the
upcoming usage of the Federal Government’s new data exchange (DEX) reporting framework.
Work has commenced on reviewing and updating internal policies and procedures. These
documents will ensure compliance with funding body requirements and will also ensure NCS
continues to lead the way with best practice processes.
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