Operational Plan 2025-2026

                                                                  OPERATIONAL PLAN 2025 - 2026


and animal control measures; protection, enhancement and management of the natural area reserve
network; and coordination of ecological fire management programs.

Cemeteries - Provision, management and maintenance of Noosa Council’s cemeteries at Tewantin,
Pomona, and Cooroy including burial and ash interment services, plot allocation, record keeping,
and grounds maintenance.

Climate Change and Sustainability - Driving climate initiatives and environmental stewardship by
delivering policies, programs, and partnerships that reduce emissions, build resilience, and protect
natural assets. It supports sustainable living, and climate adaptation to support a healthy community
and environment.

Community Development and Support – Providing services to enhance individual wellbeing and
build strong, cohesive communities, including delivering the Living Well Program, supporting
community organisations and volunteer capacity-building, administering community grants,
facilitating partnerships, and connecting individuals with specific needs to relevant services. Council
also plays a supportive role in the operation of community-managed halls, centres and issuing a
number of permits for community events.

Customer Experience – Leading the positive end-to-end journey for customers of Noosa Council
as well as delivering exceptional customer services by phone, in person or online. Services include
transactions, requests, complaints, and general enquiries.

Disaster Management – Coordinating planning, preparedness, response, and recovery to ensure
Noosa is resilient to natural disasters. This includes maintaining the Disaster Management Plan,
operating the Coordination Centre, delivering community resilience training and education, and
working with agencies and the community to minimise risk and support recovery.

Economic Development and Destination Management - Supporting a resilient local economy by
fostering business growth, investment, innovation, and sustainable tourism. It delivers strategic
initiatives, supports local businesses and industry, and promotes the region as a vibrant place to live,
work, invest and visit through coordinated economic and destination planning

Financial Services - Delivering financial management and statutory compliance, including
budgeting, financial reporting, treasury and investment services, management accounting, capital
project financial oversight, asset accounting, and accounts payable.

Fleet Management - Supporting operational service delivery by managing Council-owned vehicles
and equipment. This includes procurement of fit-for-purpose fleet and plant and overseeing their
lifecycle from acquisition to disposal.

Information and Communication Technology (ICT) - Ensuring secure, efficient, and integrated
technology infrastructure and services. Responsibilities include ERP systems, spatial services,
records management, cybersecurity, hardware and desktop support, cloud and network
infrastructure, and lifecycle support for ICT projects and operations.

Local Amenity and Local Laws – Protection and enhancement of local amenity through the
enforcement of local laws, including regulated parking, the management of animals, overgrown land,
abandoned vehicles, Local Laws education & compliance.

Parks and Gardens – Management and maintenance of holiday parks, boardwalks, foreshores,
recreational trails, public parks, playgrounds and gardens – including the botanical garden – as well
as streetscapes, all aimed at preserving and enhancing the unique character of Noosa.

People and Culture - Supporting the full employee lifecycle and workplace wellbeing to ensure a
capable, engaged, and high-performing workforce. Activities include recruitment, onboarding,
Noosa Council                                                                                   Page 5