STP24-0253 Application for Operational Works Fire Trail - 80 Cooyar Street Noosa Heads · OPW24/0125

OZCARE NOOSA AGED CARE RESIDENCE                                                            Construction Management Plan


    9        HOURS OF WORK
    Working hours of work on this project will be:

    Monday to Saturday:        7:00am to 6:30pm subject to DA Conditions.

    No work is to be undertaken on Sundays or public holidays without prior Noosa Shire Council approval.

    10 FENCING AROUND SITE
    The project construction work areas will be fenced off from the public by using fencing / hoarding panels
    and gates. The fencing / hoardings will be installed prior to construction works commencing and will be
    maintained throughout the construction works etc.

    11 COMPLAINTS REMEDY PROCESS
    A complaint handling procedure has been developed for the project and will be covered in the EMP.

    A procedure for handling all public complaints has been established to ensure that any disruptions to
    adjacent property owners and stakeholders during construction are minimised.

    The complaints handling procedure will be managed by a nominated member of the project construction
    team.

    The procedure will involve the following steps;

             The Site Compliance Advisor (SCA) and/or delegated person of the construction site team, who
              will be nominated from time to time, will be available to receive public complaints 24 hours a day.
             All complaints received will be recorded by the SCA and/or delegated person of the construction
              site team on a complaint’s register.
             The complaints register will include information and the details of the complaint, the action taken
              in response and, where necessary, any procedural changes that are implemented to prevent a
              recurrence.
             A complaints record will be maintained in the complaints register, which will be made available at
              all times for inspection.
             All complaints will be responded to.
             Public complaints will be investigated upon receipt.
             The outcome of the complaint will be advised within 72 hours of the complaint being registered.
             Complaints that relate to a specific activity or emergency situation occurring on or near the site at
              the time the complaint is registered will be investigated immediately and, where appropriate,
              remedial action will be taken.
             The EPA is to be notified of any complaint that is deemed to be notifiable to the EPA.
             The complaints register will be available to the EPA at all times for inspection.




Woollam Constructions                                                                                             Page 10 of 17