2019-11-12 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                                          12 NOVEMBER 2019


BRANCH ACTIVITIES               RECENT ACHIEVEMENTS                           CURRENT PRIORITIES                           THE NEXT QUARTER
Business as Usual activities       16 insurance claims received; 5             Ongoing delivery of governance             Continue to develop and implement
                                     Administrative Action Complaints              and risk management support                  improved      system      operational
                                     received and 2 completed; and, 7              and advice across Council.                   reporting for RTIs, insurance claims
                                     Right     to     Information    (RTI)       Ongoing coordination of progress             and complaints.
                                     applications received.                        updates for the Operational Plan           Review and improvement of current
                                   Completed      Insurance     Renewal          and Branch Plans for Council.                registers.
                                     process.                                    Prepare supporting data for                Complete Service Review on
                                   Insurance     Liability  Risk    Self-        Service Review to demonstrate                Governance.
                                     Assessment Results achieved are               work priorities and load.
                                     above the state and SEQ average.            Continue to networking with
                                                                                   Local and State groups for best
                                                                                   practice        and       process
                                                                                   improvements.
People and Culture
Domestic and Family Violence       Developed a Workplace Domestic              Research/investigate initiatives that      Continue to monitor and review the
Awareness and support program        and Family Violence Policy as part            reduce the stigma related to                 program for continual improvement.
                                     of a Workplace Health and Safety              domestic and family violence and           Continue to identify initiatives that
                                     initiative.                                   promote ways to support supervisors          reduce the stigma related to
                                   Developed a Domestic and Family               and staff effected.                          domestic and family violence and
                                     Violence Strategy along with suite of       Partner with the Australian Services         promote ways to support supervisors
                                     internal     resources     including          Union     to    support   awareness          and staff effected.
                                     education and awareness sessions              and victims.
                                     and marketing campaign.                     Implement the Workplace Domestic
                                   Engaged an external provider (DV              and Family Violence Policy.
                                     Connect) to deliver information
                                     sessions to Directors, Managers and
                                     Supervisors to develop their skills
                                     and knowledge to support staff and
                                     colleagues experiencing domestic
                                     and family violence.
Leadership Group Development       Finalised ITQ for the Leadership            Promote the progress and purpose           Feedback and monitoring of the
Program                              Group development programme.                  of the group to teams and the                programme to ensure return on
                                   Commenced planning for the                    organization, reinforcing the agreed         investment is achieved.
                                     programme which is based on                   values which have been adopted by
                                     reinforcing council’s values/culture          the group.
                                     and building a high performing
                                     management/leadership team.


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