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2019-11-12 Services & Organisation Committee Agenda
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Page 129 of 129
OUR SYSTEMS & PROCESSES
Measure Measure
% of requests for service that were lodged electronically % of payments made electronically
Purpose Purpose
Identify growth of online services Identify growth of online services
40% 100%
90%
30% 7 80%
TE... ee 7%
=a? +
20% a 60%
50% ——_
Lal — Y 40%
10% ——_
30%
20% ———
0% 10% re
July Aug Sept Oct Nov Dec Jan Feb March April May June 0%
wE requests = ™Email (incl. requests via mobile applications) July Aug Sept Oct Nov Dec Jan Feb March April May June
Comment Comment
This KPI includes all payments made to Council via electronic means (including BPAY,
direct debit, via Council's website, at Australia Post outlets etc)
2017/18 data is shown by dotted purple line. 2018/19 data is shown by black line
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