Level of Service Catalogue 2019-20

                                   ACTIVITY                                           SERVICE LEVEL TARGET
                                           Boreen Point & Cooroy               3 x week
                                           Cooran & Kin Kin                    2 x week

 Reactive work (customer              20 business days6
 requests)



 SERVICE DELIVERY MODEL
 Can insert text or a table



 KEY SERVICE METRICS
 Measure                                                     Metric             Benchmark Comparison
 Average cost of maintenance per off road car space          $409 per space     FY 2016/17 Actual Costs $1,132,892 /
                                                                                2,492 spaces
 (FY 2017/18 Actual Costs $1,020,155 / 2,492 spaces)
                                                                                -= $455 per space

 Cost per rateable property to maintain car parking          $34 per rateable   FY 2016/17 Actual Costs $1,132,892 /
 spaces                                                      property           30,000 rateable properties

 (FY 2017/18 Actual Costs $1,020,155 / 30,000 rateable                          =$38 per rateable property
 properties)


 PERFORMANCE MEASURE
 Service            Indicator                Performance Measure                Methodology
 Road network – car Satisfaction             Noosa community satisfaction       Community satisfaction mean
 parks                                       mean rating score compared to      performance rating from the LGAQ
                                             the State mean rating score (out   Community Satisfaction Tracking
                                             of optimum rating of 5).           Survey for Provincial areas for:

                                             NSC mean         State mean        Theme: Basic Services & Infrastructure
                                             rating (2019)    rating (2017)     Function: Road Maintenance7

                                             3.47             3.28




1 Data is subject to validation – does not include on road marked car parking bays.
2 Source Recurrent Maintenance Manual.
3 Works are prioritised and subject to available budget.
4 Source – T1 My Budgeting.
5 Source – Contract Cleaning Open Public Spaces & Amenities 1617T113.
6 Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded

to same day.
7 LGAQ survey includes car parking but it relates to whether adequate parking being available. The function of road

maintenance is considered most relevant to car parking maintenance.




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