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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Implementation of the Sport & Ongoing – priorities determined
Active Recreation Plan (2018) annually.
Note: Plan includes ongoing
activities as well as special
projects.
Reporting on Sport & Active Annual.
Recreation Plan implementation
Updates also included in departmental
quarterly report.
Reactive activities Enquiries from community Initial response within 2 days – final
organisations (planning, response dependent on complexity of
management and administrative the request and availability of
issues) resources
Grant applications to external Ongoing.
bodies to fund Sport & Active Applications submitted as opportunities
Recreation Plan initiatives become available.
Enquiries and negotiations – No defined level of service.
new/existing tenure arrangements.
Subject to assessment of warrant and
Note: Community leasing/permit determination of availability/options.
negotiations also involve Property
Branch who manage and
administer the contractual
arrangements.
Sports field - maintenance & operations
[Activities include financial support through the grants program for routine maintenance activities as per individual
lease arrangements; and maintenance by Council of common areas at Sports Complexes]
Cyclic activities Sports complex – common areas Six monthly
inspections
Multi Sports complex management Every 4 months (Tewantin & Cooroy)
committee meetings - Noosa
(Girraween), Tewantin & Cooroy. Every 6 months (Noosa - Girraween)
Sports field maintenance grants Every 3 years
Grant acquittals (checking & Annual or as required
verification)
Water & sewer charges – on- Quarterly or Annually.
charging (costs over & above grant
level) Dependent upon Unity Water billing
practices.
Reactive activities Maintenance requests (where No defined level of service – generally
outside lessee/permit/licence responded to within 5 business days.
holder obligations)
SERVICE DELIVERY MODEL
Predominately in-house with contractors utilised for routine maintenance activities as appropriate.
Page 149
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