Level of Service Catalogue 2019-20

                                 ACTIVITY                                          SERVICE LEVEL TARGET
                                    Professional development activities          Minimum 4 events per annum
                                    through Galleries for visual artists

                                    Professional development activities          Minimum 4 events per annum
                                    through Libraries for authors and digital
                                    artists

                                    Tenure to community not-for-profit cultural and community organisations terms
                                    & renewals are subject to the Community Purpose Land & Infrastructure
                                    Tenure Policy with tenure arrangements as follows:

                                    Freehold land – permit                       Up to 3 years
                                    Freehold land – lease                        5 to 10 years
                                    Trust land – permit                          Up to 3 years
                                    Trust land – lease                           5 to 10 years
                                    Freehold land – lease                        10 years

Reactive activities                 Enquiries/requests                           Initial response within 2 days – final
                                                                                 response dependent on complexity
                                                                                 of the request and availability of
                                                                                 resources
                                    Stakeholder consultation                     By arrangement

                                    Advice & support to cultural                 Initial response within 2 days – final
                                    organisations                                response dependent on complexity
                                                                                 of the request and availability of
                                                                                 resources
                                    Partnership projects/activities              No defined service level –
                                                                                 dependent on complexity of the
                                                                                 project and availability of resources


SERVICE DELIVERY MODEL
Internally managed with external suppliers utilised where specialist expertise required.



KEY SERVICE METRICS
Measure                                                    Metric               Benchmark Comparison
Data to be developed as a project through the Cultural
Plan



PERFORMANCE MEASURE
Service           Indicator                   Performance Measure               Methodology
Cultural Venues & Satisfaction                Noosa community satisfaction      Community satisfaction mean
Programs                                      mean rating score compared        performance rating from the LGAQ
                                              to the State mean rating score    Community Satisfaction Tracking
                                              (out of optimum rating of 5).     Survey for Provincial areas for:

                                                                                Theme: Community Lifestyle
                                                                                Services
                                                                                Function: Cultural & Entertainment
                                                                                Facilities
                                              NSC mean         State mean
                                              rating (2019)    rating (2017)

                                              3.87             3.71




                                                                                                         Page 26