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Level of Service Catalogue 2019-20
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SERVICE DELIVERY MODEL
Internally managed with external suppliers utilised where specialist expertise required and volunteers used
extensively to achieve project outcomes.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
TBA Queensland Department of Local
Government comparative data not
available.
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Heritage Protection Satisfaction Noosa community satisfaction Community satisfaction mean
mean rating score compared to performance rating from the LGAQ
the State mean rating score Community Satisfaction Tracking
(out of optimum rating of 5). Survey for Provincial areas for:
Theme: Community Lifestyle
Services
Function: Heritage Protection
NSC mean State mean
rating (2019) rating (2017)
3.83 3.47
Page 36
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