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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Assessment of outstanding building As resources permit (ongoing)
approvals issued by Council (legacy
applications that have not been
finalised).
Note: Approx. 3,000 files outstanding
with an estimated 1,500 higher risk
applications being progressively
reviewed.
Swimming pools - inspections 5 business days (statutory)
swimming pool safety
Swimming pools – inspections pool 5 business days (statutory)
incidents
Swimming pool notifications (if Every 4 years (statutory)
certificate not in effect for 4 years and
pool on State Government register)
Swimming pool – disability exemptions 5 business days (statutory)
Swimming pool – disability exemptions 10 business days after exemption
notification to QBCC granted (statutory)
Swimming pool – applications for 40 business days (statutory)
impracticality exemption
Swimming pool – applications for 10 business days after approval
impracticality exemption notification to (statutory)
QBCC
Reactive work Enquiries 5 business days
Compliance issues 20 business days
Building searches
[Undertake searches of Council records and provide information to property owners, authorised tradespersons, and
prospective purchasers of property]
Reactive work Building information search (domestic, 10 business days
commercial, industrial)
Advanced building information search 10 business days
(all)
Document retrieval (building approval 10 business days
documents)
Certificate of classification 10 business days
Plan retrieval building search 10 business days
(domestic, commercial, industrial)
SERVICE DELIVERY MODEL
The service is delivered internally as a statutory requirement of local government.
Page 44
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