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Level of Service Catalogue 2019-20

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Service Listing 1 of 1


 Service Output                     AGED & DISABILITY SUPPORT
                                    Provision of a day care facility with centre based programs and home
                                    based assistance for local seniors and people with disabilities.

 Service Activity                   Noosa Community Support Service
                                    The activities include day respite care and centre based activities &
                                    programs as well as home based support services to assist local seniors
                                    and people with a disability to continue to live independently in their own
                                    home.

 Responsible Area                   Department                                       Branch
                                    Community Services                               Community Facilities
                                    *Refer to Asset Responsibility Matrix for specific areas of responsibility
 Cost Centres                       Management Community Facilities                  2500
                                    Respite Centre                                   2509
                                    Home Assist Secure                               2510
                                    Projects                                         2515
                                    CHSP (Commonwealth Home Support                  2516
                                    Program)
                                    HAC (Home & Community Care                       2517
                                    Program)
                                    HAS (Home Assist Secure Program)                 2518

 Key Statistics                     Number of services delivered                     2017/18       2016/17
                                    Allied Health Care                                  669            672
                                    Case Management                                      31             49
                                    Social Support - Group                            7,110          9,946
                                    Counselling/support info and advocacy               94             126
                                    Domestic Assistance                               4,350          4,782
                                    Home Maintenance                                  4,713          3,460
                                    Home Modification                                   384          1,291
                                    Personal Care                                       790            895
                                    Flexible Respite                                    586            510
                                    Social support – Individual                       2,159          2,648
                                    Transport                                        13,518         14,823
                                    Total services                                   34,404         39,202

 Legislative responsibility to      None.
 provide this service               Obligation to utilise funding in accordance with State & Federal requirements.



                            ACTIVITY                                                     SERVICE LEVEL TARGET
 Day respite centre operations & programs
 [Provides social support & relief for carers by providing centre based programs & activities to provide social
 interaction for eligible persons. Day care program includes provision of morning tea and lunch and access to a
 range of activities including classes in broadband for seniors, gardening, woodwork, and fee based personal
 grooming services]
 Opening hours                         Monday to Friday (except public holidays)
                                       9:30 am to 2:30 am
 Scheduled activities                  Transport to and from centre (using       Daily (during opening hours)
                                       centre bus)
                                       Activities Program (varies – published    Daily (during opening hours)
                                       monthly to the website)
                                       Carer’s support group meetings            Monthly


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