Level of Service Catalogue 2019-20

                                ACTIVITY                                           SERVICE LEVEL TARGET
Councillor Support & Registers
[Administrative support for Mayor and to lesser extent Councillors and maintaining registers of interest for elected
members and posting to website]
Scheduled activities                Completion and submission of Form 2       Within 30 days of commencement of
                                    – Register of Interests of a Councillor   duties or any change of
                                    and their Related Persons (statutory      circumstances (Councillor obligation)
                                    obligation)

                                   Posting of Form 2 to website               Generally same or next business day
                                                                              on receipt of completed form.

                                   Administrative support (Mayor)             Daily

                                   Elected remuneration / reimbursements      Fortnightly remuneration +
                                                                              reimbursements for
                                                                              expenses/conferences as required
                                                                              (generally same or next business day
                                                                              on receipt of completed form)

                                   Councillor induction program               Every 4 years + periodical updating
                                                                              via training sessions

Reactive activities                General administrative support to          As required (limited)
                                   Councillors

                                   Councillor training                        Ongoing (as required)


SERVICE DELIVERY MODEL
This service is provided internally other than for elections which are conducted by the Queensland Electoral
Commission on a fee basis.


KEY SERVICE METRICS
Measure                                                   Metric              Benchmark Comparison
                                                                              Benchmark with other Cat 3 local
                                                                              governments though they may have
                                                                              same number of elected members
                                                                              there is likely to be varying levels of
                                                                              support etc.
Cost per rateable property to provide elected member
representation and support
2017/18 actuals $972,946 / 30,000 rateable properties     $32 per rateable    2016/17 actuals $1,180,881 / 30,000
                                                          property            = $39 per rateable property


Cost per head of population to provide elected member
representation and support
2017/18 Actuals $972,946 / 2016 census count 52,419       $19 per head of     $23 per head of population
                                                          population

PERFORMANCE MEASURE
Service          Indicator                   Performance Measure              Methodology
Elected Members  Satisfaction                Noosa community satisfaction     Community satisfaction mean
                                             mean rating score compared       performance rating from the LGAQ
                                             to the State mean rating score   Community Satisfaction Tracking
                                             (out of optimum rating of 5).    Survey for Provincial areas for:

                                             NSC mean        State mean       Theme: Qualities of Council
                                             rating (2019)   rating (2017)    Function: Quali8ty of Councillor(s)
                                                                              dealt with
                                             3.68            3.34


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